John Payne Estate Agents Lettings & Property Management reviews

★★★★★ 5/5

Google

I spoke with Olga to arrange my tenancy, I am a worrier and freaked out throughout the referencing etc and Olga was fantastic, she kept me up to date, reassured me and even told me to stop panicking! Getting the keys was fine, a few teething problems with the property but the issues are with the landlord not the agency. Charlotte is my account contact and she is prompt in getting back to me and contacting the landlord. I feel like I have a good, reliable agency in my corner. Thank you Olga and Charlotte for your fantastic work 😁

Sophie · 23 January 2022

★★★★★ 5/5

Google

We had a great experience with John Payne Estate Agents. A special thank you to Ms. Cara McSheffrey, who handled her first move so professionally and efficiently. She was helpful, responsive and made the process smooth for us. Wishing her every success in her role!

James · 17 February 2026

★★★★★ 5/5

Google

The service from John Payne was absolutely nice, the apartment was breathtaking and the agent Tiegan Slater was supportive all through the process.

Ayanda · 14 May 2025

★★★★★ 5/5

Google

Excellent service, Claire went out of her way to help get our survey done quicker. Would definitely recommend.

Lord · 5 July 2025

★★★★★ 5/5

Google

All staff were very friendly and helpful, And made my first letting very straight forward, Great job thank very much 👍 …

Martin · 14 May 2025

★★★★★ 5/5

Google

Really helpful team, communicate very well and made the whole transition extremely easy Thank you to the entire team

Joe · 1 August 2026

★★★★★ 5/5

Google

Brilliant service throughout the whole process, especially Mel who really went above and beyond our expectations to ensure our sale completed.

Paul · 14 May 2025

★★★★★ 5/5

Google

I needed a homeowner’s survey done quickly and the team at JW Wood came to the rescue, doing a detailed survey in the required timeframe, calling me same day with the top level results and sending the report through that evening. Has saved me a few thousand and signposted urgent work and non urgent maintenance. Thanks Claire and Jonathan!

Susie · 5 July 2023

★★★★★ 5/5

Google

Great service from John Payne. I was left needing to do things very quickly due to another agency being subpar on my previous tennancy. Everything with John Payne was always actioned almost immediately. Very friendly staff, always willing to help.

Christopher · 17 February 2026

★★★★★ 5/5

Google

Dealing with Claire from JW Wood has been extremely easy from the first phone call to getting the survey completed, they have been clear and professional throughout. I can’t thank them enough for how efficient they have been and accommodating. I would definitely use this company again in the future and recommend them to my friends and family.

Jessica · 5 July 2023

★★★★★ 5/5

Google

I would highly recommend JM Mason Chartered Surveyors. Both Claire and Jonathan are friendly and approachable and provide sound advice. I am more than happy with the top quality service and positive experience I received from a very professional team.

Helen · 5 February 2026

★★★★★ 5/5

Google

Very thorough survey of property performed and a very detailed report of property, including any concerns listed and what is recommended to follow. I would highly recommend JM Mason Chartered Surveyors to perform a survey to get a detailed report and survey done.

Mick · 5 January 2026

★★★★★ 1/5

Google

Where do I start, it cost £275 to be referenced, a charge that even at the time the government had announced they intended to make illegal as it is an unjust charge, yet Payne’s continue to charge and I’m sure will up to the date it becomes illegal. We offered to pay slightly above the advertised rent in exchange for an expedited move in process with a set date. Payne’s agreed, failed to meet the date by 2 weeks, then flatly made it clear that if wanted the house we still had to pay the higher rent. When we moved in the house was far from spotless, was littered with landlord items not covered by the inventory and there was significantly more furniture included in the part furnished house than when we viewed the property. Which meant having to find storage for our own furniture. When we raised all of this with Payne’s they denied all knowledge. Payne’s then used an online inventory service, with a two week timer. I was away during this time so was not aware, when they returned they refused to allow me to add my comments claiming it is assumed because of the timer. A fact now refuted by the independent adjudicator at the tenancy deposit scheme, who confirmed, this meant our inventory was unsigned. Our main contact with Payne’s was an individual named Gary, who was extremely unprofessional and at best terse during his communication with me. Inspections were organised akin to how I imagine the stasi announced their arrival. One inspection where I explained a family member had died and could we postpone 2 weeks, I was told the inspection there and then was necessary by Gary. When it came to moving out is where the true annoyance began. Having left the property in a good condition on time as agreed. Payne’s decided to try and charge us around £850, including £120 to fit a push fit lamp the landlord had given us written permission to remove, full gardening services, a full house clean. They also highlighted we had accidentally left some items at the property, they refused to allow us to recover these and instead charged us for them. We refuted the charges so strongly eventually they dropped the demand to around £580. We made a concessionary offer of £250 which we thought was very generous and addressed their concerns. Eventually we took the whole issue to dispute where it was decided, it was unjustified to charge us for a full house clean, it was unjust for Payne’s to charge us two days of rent for not taking a day off to return the keys, despite the fact Payne’s did not attend our checkout and only work business hours. The TDS also decided their claims towards gardening were also high. In the end having tried to take us for around £850, Payne’s were awarded around £380. In short, from my experience Payne’s will be extremely difficult and then try and cover all of their landlords costs by aggressively pursuing your deposit. Contact with Gary and his manager Daniel were particular low points of the entire experience. When I was buying my house, I actively discounted looking at Payne’s advertised houses and would never advise anyone to do business with them if they value their reputation. If I could give a 0 rating I would. Now the tenancy dispute is done, I am looking into avenues of complaint and compensation against Payne’s in areas not covered by the dispute service.

Jedi · 26 August 2019

★★★★★ 5/5

Google

I had to relocate on extremely short notice, and John Payne Estate Agents delivered an exceptional, stress free experience. What truly impressed me was their incredible speed, professionalism, and efficiency during the Christmas and New …

Maria · 8 February 2026

★★★★★ 5/5

Google

Very professional and informative, the rental dept are top notch

Gary · 11 August 2026

★★★★★ 5/5

Google

I have been very happy with the experience, everything has ran smoothly and cant fault anything. All the staff I have spoken to are very friendly and helpful

Christopher · 3 April 2026

★★★★★ 5/5

Google

Tiegan made me move simple and efficient, I would highly recommend John Payne’s.

Reece · 14 May 2025

★★★★★ 5/5

Facebook

Fantastic service from beginning to end. We had valuations from other estate agents but we felt very confident with Donna. Great local knowledge as well as professional and friendly. Siobhan was our main point of contact after that and she was amazing. We had a few problems along the way but she was always so positive and helpful. Would definitely recommend Paynes for their outstanding professionalism and customer service - always with a smile.

Fred · 27 November 2019

★★★★★ 5/5

Google

It was great support and help from Entire John Payne team to purchase of new house in Coventry. Specially Melanie Ryan has helped a lot to complete this purchase as it wasn’t easy job being in chain. She went above and beyond to make this …

Jitendra · 8 October 2025

★★★★★ 5/5

Google

Paynes sold our house this year .our agent Stacey was amazing.we had a few set backs but Stacey went behold her duties and kept us motiivated and fully informed on what was happening.We found Stacey and Tom very understanding and patient. l would recommend walgrave road office to anyone and if you get Stacey as your agent a bonus.

May · 16 September 2022

★★★★★ 1/5

Google

The review is in regards to the sale of "Rosegreen Close, Cheylesmore, Coventry, CV3"... We booked an appointment to view the property and the next day received a call asking if we could put an offer forward and had until 1:30PM to make an …

Bler · 8 October 2025

★★★★★ 5/5

Google

Absolutely amazing and extremely helpful estate agents. Gave me advice about my flat as it was going to be sold via a different agent, but the buyer didn’t have a mortgage after waiting six long months for them to tell us this. The staff …

Thomas · 8 October 2025

★★★★★ 5/5

Google

Well; to give a broader context and some background, the man himself, John spent a lot of time at my mortgaged property 2-3 years ago which I was keen to sell and provided invaluable wisdom and guidance on how best to perhaps proceed given …

Ciaran · 8 October 2025

★★★★★ 5/5

Google

Survey completed and report received within a day! Amazing service and great communication throughout! Thank you

Janine · 5 June 2026