5/5
GoogleA comprehensive survey, easy to understand including the technical details and produced in a timely manner.
Agent replied · 5 July 2026
Many thanks for the 5 star review. Wishing you the best.
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John Payne Estate Agents Lettings & Property Management reviews
★★★★★
527 reviews across 3 platforms
23 Warwick Row, Coventry CV1 1EY
John Payne Estate Agents's Coventry office at 23 Warwick Row is rated 4.7 out of 5 across 527 reviews on three platforms, including 505 Google reviews rated 4.7. The 2 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
Google5/5
GoogleFrom start to finish Payne estate agents were amazing Eleanor was very helpful and friendly and efficient with arranging our move into our new home. …
Agent replied · 11 December 2024
Thank you so much for your fantastic feedback! 🌟 We’re so happy to hear that your experience with us was seamless from start to finish. Eleanor will be thrilled to know her help, friendliness, and efficiency made such a positive impact. We … More
5/5
GoogleRecently used John Paynes for the rental of my property and extremely pleased with the service received. I was kept updated throughout the process and they were able to find a new tenant swiftly. Highly recommend.
Agent replied · 24 December 2025
Thank you very much for taking the time to leave such a positive review. We’re delighted to hear that you were pleased with the service and that you felt well informed throughout the process. Finding the right tenant efficiently is always … More
5/5
GoogleI had such a fantastic experience with John Payne Agency from start to finish. Mark handled the viewing for my new home and was genuinely sincere, patient, and professional, you could tell he really cared about helping me find the right …
Agent replied · 8 September 2025
Thank you so much for your detailed and thoughtful review. We’re delighted to hear that Mark and Amelia made the whole process smooth and stress-free, and that you felt supported every step of the way. It’s wonderful to know you’ve found the perfect home, and your kind words and recommendation mean a great deal to our team.
5/5
GoogleJohn Payne Estate Agents have been really great with helping us move. They are quick to fix any issues, always pick up the phone and always answer even the silliest of questions! They've made the moving process easy and efficient.
Agent replied · 24 December 2025
Thank you so much for taking the time to share your experience! We’re delighted to hear that your move went smoothly and that our team was able to support you throughout the process. … More
5/5
GoogleVery helpful, replies to emails quickly, communication was great between Claire and a newbie like me. The level 2 survey report made by Jonathan was well presented and easily comprehended. I would happily recommend anyone looking to purchase a property to consider using JW Wood services. They are the right guys to assist you and alleviate your stress in the whole journey.
5/5
GoogleI have used Paynes for a number of years to manage my Coventry property. They have always been reliable and supportive. Recently I had some issues that required quite a lot of remedial work. I worked closely with Daniel Little who was …
Agent replied · 24 August 2024
Many thanks Julian for your 5 star review and feedback, this has been shared with the lettings and property management teams. I note in particular both Daniel and Natalie assisting you with the challenging remedial works all working … More
5/5
GoogleStellar service, from booking the survey to receiving it. Claire at JW Wood was fantastic giving excellent service, clear advice and really fast and efficient with correspondence. My survey was done at midday and it was sent to me at 3pm the same day! Amazing. :)
Agent replied · 5 July 2026
Hi Kevin - many thanks indeed for providing such a superb 5* review about the service you have received. Your comments are very much appreciated.
5/5
GoogleI found the estate agents really perlite and friendly the property was in great condition and I'm happy with everything
Agent replied · 27 May 2026
Thank you for your lovely review! We’re so pleased to hear that you found the team polite and friendly, and that you were happy with the condition of the property. It was a pleasure assisting you, and we really appreciate you taking the time to share your experience. We wish you all the best in your new home! Kind regards, The John Payne Team
5/5
GoogleI would like to thank Johnpayne and their team for getting me a house. I was new to Coventry and they made sure a smooth process to get the house. They have very good online system for documentation and onboarding. …
Agent replied · 24 August 2024
Many thanks Ghouse for your 5 start review and positive feedback that has been shared with Connor and the team. It is good to understand that our on-line application and documentation system was efficient for our perspective tenants and … More
5/5
GoogleTimely and thorough survey for a house we are interested in buying. Excellent report and really presented ….. recommended
Agent replied · 5 July 2026
Thank you for your recommendation; we're glad to hear you found our survey timely, thorough, and the report excellent!
5/5
GoogleFantastic service from start to finish , Claire was very helpful, the survey we had done was very thorough and we received the report the same day
Agent replied · 5 July 2026
Hi Molly, thank you for the great 5* review.
5/5
GoogleI was very lucky to start my renting experience (life) in the UK with John Payne Estate Agents. All staff I dealt with (Mark, Jodie, Justine, Angela, Natasha, Tom) are very polite, responsive, supportive and honest/trustworthy. The agency …
Agent replied · 11 December 2024
Thank you so much for your kind and detailed review! 🌟 We’re absolutely delighted to hear that your experience with John Payne Estate Agents has been so positive. It’s wonderful to know that Mark, Jodie, Justine, Angela, Natasha, and Tom … More
5/5
GoogleFirst class communication and all the tediousness and drama of letting our properties was handled by John Payne expertly.
Agent replied · 17 April 2026
Thank you so much for your kind review! We’re delighted to hear that you found the communication first class and that the team at John Payne Estate Agents were able to take the stress and complexity … More
1/5
GoogleGreedy!! Cheap!! Unprofessional!! Unethical!! The Agency is very cheap and greedy. They don't give the property in clean and …
Agent replied · 14 May 2026
We are truly sorry to hear about your experience and appreciate you taking the time to share your concerns. We take issues related to property condition, cleanliness, and communication very seriously, and we sincerely apologize for any … More
5/5
GoogleSurvey done 2nd June, report 3rd June. Excellent service.
Agent replied · 5 July 2026
Thank you for the kind words! Turnaround time is something we take great pride in. We're glad you were happy with the service and hope to assist you again in the future.
5/5
GoogleThe whole team provided a great service.
Agent replied · 20 June 2026
Many thanks Paul its a pleasure to represent you & your family once again as Landlords to market your superb renovation and secure the let. I appreciate your kind words and 5* review and will share this with the lettings and property management team. John Buckby Lettings Manager
5/5
GoogleAmelia baker was amazing. The process was very straight forward. I would give them 10 stars if I could.
Agent replied · 17 April 2026
Thank you for your fantastic review! We’re so pleased to hear that Amelia Baker made such a positive impression and helped make the process smooth and straightforward for you. We’ll be sure to pass … More
5/5
GoogleVeni, vidi, rented! That fast and easy was to rent a property with them. Communication was clear and steps were done very quickly.
Agent replied · 7 May 2026
Thank you so much for your fantastic review. We love “Veni, vidi, rented!” and we’re really pleased to hear the process was fast, easy, and clearly communicated from start to finish. … More
5/5
GoogleVery professional company - all aspects of getting a survey done on my new home were handled efficiently and without fuss. Highly recommended!
Agent replied · 5 July 2026
Many thanks Mr Harris for taking the time to leave us a 5 star review. It is very much appreciated.
5/5
GoogleBrilliant service, very supportive and happy to answer any questions with the most information possible
Agent replied · 27 May 2026
Thank you for your lovely review! We’re delighted to hear that you found our service brilliant and supportive throughout your experience with us. … More
5/5
GoogleHighly professional and responsive letting agent. They handled all my queries promptly throughout the process and made everything smooth and stress-free. Excellent communication and service, highly recommended! A big thank you to the …
Agent replied · 11 May 2026
Thank you so much for your kind words and glowing review! We're thrilled to hear that you had such a smooth and stress-free experience with our lettings team. Excellent communication and service are at the heart of what we do, so it's great … More
5/5
GoogleOutstanding customer service. Very easy to organise, Claire was extremerly helpful and efficient. Our survey took place and we had the report before the end of the same day! Very competitively priced and concise report provided.I would recommend to anyone who is looking for a company to carry out a Home Buyers Report. Thank you !
Agent replied · 5 July 2026
We really appreciate you taking time to leave a review and are delighted for the 5 stars you awarded Claire and her team.
5/5
GoogleIt has been a great pleasure being with John Payne over the past one and half year. The kind of cordial reception and swift response to issues relating to maintenance is top notch …
Agent replied · 24 August 2024
Many thanks Daniel for your 5* review and comments, this has been shared with the lettings and property management team. … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about John Payne Estate Agents Lettings & Property Management
How many reviews does John Payne Estate Agents Lettings & Property Management have?
John Payne Estate Agents's Coventry office has 527 reviews across three platforms: 505 on Google, 20 on Facebook, 2 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is John Payne Estate Agents Lettings & Property Management's rating?
John Payne Estate Agents Lettings & Property Management is rated 4.7 out of 5 across all 527 reviews, and 4.7 out of 5 on Google from 505 reviews, checked 9 October 2026.
Where is John Payne Estate Agents's Coventry office?
John Payne Estate Agents Lettings & Property Management, 23 Warwick Row, Coventry CV1 1EY.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.