Trusted Agent profile · Coventry

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John Payne Estate Agents Lettings & Property Management reviews in Coventry

4.7

★★★★★ Excellent

528 reviews across 3 platforms

23 Warwick Row, Coventry, CV1 1EY

John Payne Estate Agents's office in Coventry, at 23 Warwick Row, is rated 4.7 out of 5 across 528 reviews on three platforms, including 506 Google reviews rated 4.7.

Google logo

4.7 / 5

506

Reviews on Google

This office

Facebook logo

4.8 / 5

20

Reviews on Facebook

This office

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2

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Coventry office, from every platform, shown as written. First names only.

5/5

Google

Excellent estate agents We used Payne’s to buy a property and sell our property. We mostly dealt with Paige who was amazing very professional and efficient, always keeping us up to …

Danielle · 8 October 2022

Agent replied · 24 August 2024

Thank you for such a great 5 star review

5/5

Google

Professional service. I would recommend them to look after your assets. In this day and age we need letting agents that know what they are doing and Paynes does. Good job.

Suzanne · 11 June 2025

Agent replied · 11 May 2026

Thank you for your kind words and recommendation. We're committed to providing a professional, knowledgeable service that gives our landlords confidence and peace of mind. It means a lot to hear that our efforts are making a difference. We're always here to help look after your assets, thank you again for your support!

3/5

Google

Generally everything was fine with them. Very helpful and very good at getting back to me. Few minor points as in the house wasn't ready when they said it would be, 1 bedroom wall still needs painting. Also was told there is a gas fire but …

Adam · 8 October 2019

Agent replied · 24 August 2024

Thankyou for taking your time to leave a review. I will of course let Olga know your comments. As you are aware the property is not managed by Payne Associates so I shall pass your comments directly to your landlord. … More

5/5

Google

JM Mason have been great there identified everything possible that's wrong with the house I am buying. Would highly recommend

Carl · 5 October 2025

Agent replied · 5 July 2026

Many thanks for the recommendation and we are delighted you were happy with our report.

5/5

Google

I cannot express how amazing John Paynes are. They were professional, trusted worthy with excellent communication. They go the extra mile for you. They are kind and very helpful. 100% recommend John Paynes

Tracey · 14 May 2025

Agent replied · 24 August 2024

Many thanks Tracey for your 5* review and very kind works, I have shared this with Olivia & the lettings team, I am glad that Olivia was able to support you on the process on her first completed let and gave you such excellent service. … More

5/5

Google

Amazing service, Steph Pack was excellent through out the purchase of the property and I will not hesitate to use her services again, I just wish everyone was as helpful as her.

Mark · 16 September 2022

Agent replied · 11 December 2024

Thank you so much for your fantastic feedback! 🌟 We’re thrilled to hear that Steph provided excellent service throughout your property purchase. We agree, her helpfulness and dedication make her an asset to the team! We truly appreciate your … More

5/5

Google

I have been using the Letting Team for a number of years. They know my business model and are adaptable to my needs. Olga is very professional & thorough with her work, always offering excellent industry advice. John is very professional & …

Ann · 8 October 2020

Agent replied · 24 August 2024

Thank you for taking the time to write this review. Nice to hear that the team has been professional as this is something we take great pride in doing. I will be sure to let Damien (Daniel), John and the team know.

5/5

Google

Excellent service provided to myself and my partner. John Buckby made the entire renting process easy and simple and gave us the confidence to know that we were getting what we needed. All paperwork was extremely simple and made the entire process easy to understand. Thanks!

Sam · 30 September 2019

Agent replied · 24 August 2024

Thanks for taking the time to write a review. We always aim to provide the best possible service and it is greatly appreciated when we receive positive feedback.

5/5

Google

Very responsive and reasonable people! Needed to move in rather quickly and the team did everything they could to quickly get through the admin stuff and the paperwork. So far, 10/10 experience.

Maciej · 14 May 2025

Agent replied · 14 May 2026

Thank you for your fantastic review! We're so pleased we could help make your move happen quickly and smoothly. Our team always strives to be responsive and efficient, so it's great to hear your positive feedback. Wishing you all the best in your new home!

5/5

Google

It was a fantastic relationship from the start to finish. To be honest i couldn't have asked for more. Olga was my contact and she was professional and also friendly (lol) throughout the process. I will be back again when I need to buy my own property

Steven · 30 September 2018

Agent replied · 30 September 2026

Many thanks for your comments, we look forward to helping you again when the time is right for you to buy a property.

5/5

Facebook

Our house sale did not go to plan for numerous reasons but as soon as we moved our Eatate agent to Paynes and Siobhan Harrington was assigned to sell our property, she put in everything in order to help us sell for the price it deserved. If I was to sell again, I would be going straight to Siobhan. She goes above and beyond to support the stressful process and I would not hesitate with who I would sell with again. She really cares about the customers she looks after and knows everything there is to know about marketing the property and selling.

Lucy · 11 November 2017

5/5

Google

The staff were very professional and were incredibly helpful and had great communication with us as we set up our tenancy.

Dj · 1 September 2025

Agent replied · 9 May 2026

Thank you for your kind words! We’re delighted to hear that our team’s professionalism, helpfulness, and communication made your tenancy setup a positive experience. We really appreciate you taking the time to share your feedback. … More

5/5

Google

John Payne Estate recently let my property. I found the experience very professional and extremely efficient. I have been associated with them for many years and definitely continue the relationship. Antonio.

Antonio · 14 May 2025

Agent replied · 24 August 2024

Many thanks for your positive 5 star review and feedback Antonio, I have shared this with the teams. … More

5/5

Google

Jake has been with me every step of the way in this new process of being a tenant and understood my worries and concerns about renting for the first time. He not only answered all my questions very quickly and professionally but he held my …

Rachel · 8 October 2018

Agent replied · 24 August 2024

Great news! Delighted you are so impressed with our great team! Thank you for your kind comments

5/5

Google

Very good experience with them in my recent move. I was well informed throughout the moving process and they organised everything with top notch professionalism to have a smooth move!

Ranjith · 14 May 2025

Agent replied · 11 December 2024

Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear that your moving experience with us was smooth and professional. Keeping you well-informed and ensuring everything goes as planned is always our priority. If you ever … More

5/5

Google

My experience with John Payne was simple and fast, it was as little as 2 weeks and I got my new house. I'll recommend John Payne estate agency to you

Evelyn · 14 May 2025

Agent replied · 14 May 2026

Thank you for your kind review! We're delighted to hear that your experience with John Payne was smooth and efficient. Helping our clients find their perfect home quickly is always our goal. We truly appreciate your recommendation and look … More

5/5

Google

Leah and the team at Payne were superb. I sold my house in the UK from Australia and it was an easy and efficient process working with their team.

Christian · 16 September 2022

Agent replied · 11 December 2024

Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear that Leah and the team made the process of selling your home from Australia easy and efficient. We always aim to provide smooth and stress-free experiences, no matter … More

4/5

Google

John Payne surely helped us in securing the property and smooth process to move in. …

Zahid · 8 October 2025

Agent replied · 14 May 2026

Thank you for your feedback! We're glad to hear that you had a smooth experience securing your property with us. We also appreciate your comments on the light bulbs and patio area, your input helps us improve our service. If there's anything … More

5/5

Google

Quick and efficent, great customer support. Will recommend and use in the future.

Neri · 5 November 2025

Agent replied · 5 July 2026

Many thanks for leaving us a 5 star review. We looking forward to working with you again in the future.

5/5

Google

JW Wood provided a me with a homebuyers report. They were very helpful with my enquiries and gave a prompt and efficient service. Thank you.

Lesley · 5 July 2025

Agent replied · 5 July 2026

Thank you for your great review!

5/5

Google

The process of renting a property with John Payne was seamless and straight forward.. The staff were helpful as well. I would definitely recommend.

Temitope · 10 July 2025

Agent replied · 8 September 2025

Thank you for your feedback. We are so pleased to hear the renting process was seamless and straightforward for you. We really appreciate your recommendation and are glad our team could help.

5/5

Google

I have just sold my property through Payne. Dealing with Stephanie has been an absolute pleasure. Her kindness and efficiency have made the whole process a superb job.

Manu · 16 September 2022

Agent replied · 11 December 2024

Thank you so much for your kind words! 🌟 We’re so glad to hear that Stephanie made your property sale a smooth and positive experience. Her kindness and efficiency are qualities we’re proud of, and it’s wonderful to know they made such an … More

5/5

Google

The service was second to none and I would definitely use JW Wood again and recommend you to anyone in need of your services.

Nicola · 5 July 2025

Agent replied · 5 July 2026

Dear Nicola thank you for your recommendation and kind words.

5/5

Google

A very good professional report which was clearly laid out and easy to comprehend I recommend J W Wood Surveyors for any surveyors report

Edward · 5 July 2025

Agent replied · 5 July 2026

Thank you for your 5* review Edward!

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