John Payne Estate Agents Lettings & Property Management reviews in Coventry

★★★★★ 5/5

Google

Excellent services, thanks to Daniel for kind support... Mr Zeb

Jehan · 30 September 2019

★★★★★ 1/5

Trustpilot

Eye-wateringly high let-only fees

This business charges an eye-watering 84% plus VAT for a let-only service. Even when their salesperson agrees in person to charge 50% plus vat to get the business, they pretend that their rate is not subject to change! Further, having been paid up front by the tenant for a 6 month tenancy their "computer system failed" to recognise this and did not voluntarily pay the money. I, as Landlord, had to ask them for it some 3 months in to the tenancy.

Jane · 18 January 2022

★★★★★ 5/5

Google

Used to Survey property. Very courteous, efficient and friendly. Survey completed at agreed time and RICS report delivered very quickly afterwards. I had a query which was answered within the day. Would use again!

Judith · 5 July 2023

★★★★★ 5/5

Google

Fast efficient and great service from Paynes. Would highly recommend rental or selling from them.

Lee · 13 August 2024

★★★★★ 5/5

Google

We received excellent service throughout the letting process. Friendly, known, professional , & highly recommend.

John · 13 August 2024

★★★★★ 1/5

Google

This business charges an eye-watering 84% plus VAT for a let-only service. Even when their salesperson agrees in person to charge 50% plus vat to get the business, they pretend that their rate is not subject to change! Further, having been …

Jane · 8 October 2022

★★★★★ 5/5

Google

The surveyor was recommended by a trusted broken. I have been very pleased with the overall service. Administration staff has very helpful providing valuable information regarding the process and arranged for the survey date working around my availability. On the date, surveyor attended on time, was very polite and explained the process that was swiftly completed. The report was generated in timely fashion as agreed. Overall service was flawless and my experience very positive. Highly recommended.

V · 5 July 2022

★★★★★ 5/5

Google

Received excellent customer service both from the sales team and the rentals team. We were kept informed all the way through, same member of staff which we like, would definitely recommend.

Emma · 13 August 2023

★★★★★ 5/5

Google

Very happy with the service provided by Paynes. Very proactive in seeking buyers when an earlier sale fell through and kept us regularly informed. Our main contact was Paige who was excellent but if not available other staff were also helpful.

R · 16 September 2022

★★★★★ 5/5

Google

They are very helpful, replies quickly over mail, understand the need of tenant & suggests property accordingly.

Mohit · 31 May 2024

★★★★★ 5/5

Google

Great service and quick responses.

Daisy · 9 December 2024

★★★★★ 3/5

Google

I am pleased with the thorough survey which has been conducted. However, I was most dissatisfied with the potential GDPR breach. On receipt of my booking letter and invoice, I realised immediately that the booking letter was not mine and contained details of, what I presume to be, another customer. In fairness, the administrator was informed of this error immediately and I am lead to believe this was dealt with in the appropriate manner. However, I must admit my confidence in the company was compromised after this issue.

Catherine · 5 July 2021

★★★★★ 5/5

Google

Good friendly & reliae communication throughout. All team very helpful. Highly recommend

Paul · 13 August 2024

★★★★★ 5/5

Google

I moved management of my rental property from a 'National' estate agent after loosing confidence in their ability to proactively manage my property. Phone calls remained unanswered with this National company, and when I did get through it …

Gerard · 8 October 2022

★★★★★ 5/5

Google

Excellent firm of Estate Agents to deal with at every stage. All staff we were in contact with were helpful and very professional. Would recommend without hesitation.

David · 16 September 2023

★★★★★ 5/5

Google

Amazing through from the viewings to move in day! The staff are friendly and helpful and quick to respond to any questions and to help resolve any issues. We couldn't be happier! Thank you! Also id like to mention that John was so helpful and made the move so much easier for us!

Isabelle · 30 September 2019

★★★★★ 1/5

Google

Zero Stars if possible.... took 1 month an a half to move in... They usually tell you they will call you back in 30 min but that only happens after half a day... You only find out that you need more paperwork only after you contact them as …

Daniel · 8 October 2020

★★★★★ 5/5

Google

I've used Paynes, as a Landlord, for over 10 years and I've always been happy with their service. They arrange getting in a new tenant quickly and smoothly. They communicate well with everything that I need to know about and then action my …

Katherine · 8 October 2021

★★★★★ 5/5

Google

Payne's have handled two sales for me during the pandemic and have always been professional, polite, communicative, responsive and got the job done. From the valuation to completion, they have always been complete professionals and …

A · 8 October 2022

★★★★★ 5/5

Google

Payne have been amazing at supporting us to move house in the last few months, including being very flexible and shifting to allow us to process a number of forms through their secure online system. They have been incredibly courteous and helpful throughout - would highly recommend them!

Rebecca · 30 September 2020

★★★★★ 5/5

Google

Survey Report was produced in a very timely manner and seems very detailed. Everyone I spoke with were very helpful. Would recommend.

Helen · 5 July 2022

★★★★★ 5/5

Google

Excellent valuation, market presentation and sales progression from a friendly contactable and professional team who ensured the valuation was achieved and the sale completed at a busy and difficult time. I'd definitely use again and reccomend!

Frederick · 16 September 2022

★★★★★ 5/5

Google

Paynes have provided a professional and friendly service in our house sale. Always giving sound advice and support, the team helped us through the process at a difficult time for us. Many thanks to you all.

PatC · 16 September 2022

★★★★★ 1/5

Google

They Get you into a house nice and quick but you best hope you have no issues while you are living there because they won't sort anything. Half of this comes down to the landlord but while Payne's are managing the property it's up to them …

Tom · 8 October 2020