Connells Lettings Coventry reviews

★★★★★ 5/5

Google

I used Connells to try and find my first home. They didn’t have a house suitable but Olivia was very helpful and tried to find me as many potential properties as possible. She went above and beyond to try and help me find a property but there just wasn’t one suitable but Olivia was still very polite and understanding despite this Thankyou

Sadie · 14 June 2020

★★★★★ 1/5

Google

Connells sold my house twice fell through 1st time after 7 weeks then sold it again they were always late for view or didn't even turn up so they sold it a 2nd time after 16 weeks it fell through again was always hard to speak to anyone we paid £150 for photos that are free at every other agents in the end took my house off the market an absolute waste of space would even recommend them to a marshan if I could give then - 0000 stars I would

Sue · 15 June 2019

★★★★★ 1/5

Google

I had a viewing of 50 Warden Road, Coventry at 10:45-1100 hrs slot on 19/04/19 with Mr Surinder from Connells Coventry. Because of the traffic we reached late by 5mins. We informed the Connells office explaining the reason for the delay. As soon we reached for the viewing at 1050 hrs, Mr Surinder refused us to even enter the house. He was so rude and disrespectful. We have dealt with so many Estate agents in past but have never experienced this bad behaviour. After this incidence, we will never book Connells for house viewings again. And I would advice same to everyone else as well.

Nikhil · 15 June 2019

★★★★★ 5/5

Google

Rebecca Walsh is a sheer asset to Connells Coventry! Everytime I have spoken to her whether it be in branch or over the phone, she has been professional and efficient even through these difficult times. Every effort was made to resolve any queries we had and would 100% reccomend her to anyone looking to rent. Very impressed!!!PositiveResponsiveness, Quality, Professionalism

Laura · 26 August 2020

★★★★★ 5/5

Google

Rebecca is an excellent person with amazing skills. She's so professional and explains to me everything in very easy way. She's responding for my email and enquiries very quickly as well, so the whole process of selling the house its not that stressful. Very good experience so far.PositiveResponsiveness, Professionalism

Dorota · 14 June 2022

★★★★★ 5/5

Google

Ben llewelyn is effective,efficient,proactive and a good adviser,he handled our case so well,so fast and made it so easy for us,we are super excited to have worked with him,I recommend him 1000%

AUSTA · 2 October 2024

★★★★★ 5/5

Google

I had a fantastic experience buying my first home through Connels Estate Agents. They made the process seamless and efficient, with excellent communication via email. Ben L, the mortgage advisor, was incredibly helpful, patiently answering all my questions at every stage. I couldn't be happier with their service. Highly recommended!

Mahesh · 17 September 2023

★★★★★ 5/5

Google

I've recently done a remortgage with Connells Estate Agents at Coventry branch, more specifically with Ben Llewelyn, who was very responsive, listened to all my requirements and flexible regarding appointments, calculation and re-calculations. In summary, a customer focussed services that I would easily recommend to anyone.

Marcio · 15 December 2023

★★★★★ 5/5

Google

Fantastic and smooth process buying a property. Always have great customer service from Connells.

Kerry · 11 May 2025

★★★★★ 5/5

Google

I called connell Estate agents and spoke to a very pleasant young lady who was very professional and informative she made sure I was provided with all the information I requested,Thank you samiya for going above and beyond and for excellent customer service

Hamida · 13 February 2024

★★★★★ 5/5

Google

Despite troubles with our references, the lettings team have remained friendly and communicative to help us sort out alternatives. Picked up the keys to the new place this morning and couldn't be happier :)

L · 26 July 2024

★★★★★ 5/5

Google

Ben from Connells, dealt with my mortgage application. It was dealt with quickly and efficiently. Communication was on point throughout the whole process. Would highly recommend.

Hayley · 22 November 2024

★★★★★ 5/5

Google

Georgia P. Healey at Connells was very supportive in the process of renting our new home. I highly recommend Connells for the rental properties. We are grateful to all the members from Connells who helped with the renting process and also for such a nice gift hamper.

Divyarajsinh · 17 October 2023

★★★★★ 2/5

Google

How come no one answers the phones in the office? For 3 days straight I start from the morning until end of day. Phone rings, the other side cuts off and you get sent to a voicemail for a call back... Which never happens. Eventually the voicemail get filled up so you can't even leave a message for a callback...NegativeResponsiveness

Nikolay · 26 August 2022

★★★★★ 5/5

Google

Rebecca and James were both extremely helpful and easy going, not to mention how professional and efficient they are in every step of the process. Letting agencies need more people like James and Rebecca, they have your best interest at heart and they continue their support even after completing your move. They're great at what they do.

BARLO5 · 15 June 2019

★★★★★ 1/5

Google

Not recommended. My experience qith them is terrible. At the beginning untill you sign the contract they will keep contacting you. Once you sign you need to chase them up for everything. First, I took over the house was not clean and qe had to clean it for a day. Then the previous tenant left the bins full so I put them for collection, however the council did not take the recycle bin because it was full of organic stuffs; food and othere stuffs. I contacted them to arrange for collection. They did not respond. Inwent to their office, the agent called the landlord and told me they will arrange collection and nothing happened. After more than a month I had to do it myself. The electricity shut down at the house qhile I was away for work, I called them as my family were there and they said they will contact the landlord to send someone. Guess what? The left my family 3 days in the darkness and I was calling them everyday untill they finally sent someone to sort it out. I had a problem with the boiler, they sent someone to see what's going on and once they new it was not something serious they sent maintenance after a week. Then I called them again for the same problem 5 weeks before I leave the property and not a surprise I left the property before anyone to come and fix it. When I was renting my current place, I had to call them everyday chasing them up to respond to the reference, they replied after a week. Finally, I left the property a month ago, and I've been contacting them to release the deposit and everyday I call they say we will contact the landlord forst to see if he is happy to release the deposit and they said "there is no a legal time frame to release the deposit " So I'm not recommending this agency by any means.

Khaled · 14 June 2023

★★★★★ 1/5

Google

Yesterday I got a phone call from the lettings agent. He told me that he would email me over the details to a FaceTime call. I waited a further 20 hours and received nothing. Not a single word. Not a professional email giving me ongoing details. I was told after ringing them up that this morning someone put in a offer that the landlord accepted. But I was going to place a offer last night in the FaceTime viewing? Olivia the lettings manager took and aggressive tone. She’s very sarcastic and rude. She shouldn’t be working in a people based job as she is very arrogant. She interrupted me several times. I even had to ask her to stop interrupting me. I was there to make a complaint not to be spoken down to. Nobody in that office knows what another person is doing. They lack communication skills within their team and with customers. My mother had previously spoken to the lettings manager olivia before and the moment she spoke to them and mentioned her universal credits (me and another earn occupant £110,000 annually through self employment) They shut her down. So this is a secondary complaint as there’s obviously some large amounts of discrimination at play. We will be contacting trading standards regarding this and we will be pushing for them to issue a fine regarding the illegal discrimination this company is legislating. DO NOT USE

Issy · 14 June 2023

★★★★★ 1/5

Google

Wanted to view and buy a property with them, won't be doing that. Had a viewing scheduled, waited for 35mins outside of the property, no one showed up. Despite calling 10mins after the estate agent should have arrived, I was reassured that the agent left 15mins ago and could be traffic. The property was exactly 15mins away, and Google maps wasn't showing any traffic. Either way, waited another 25mins and still no show. After calling the agency again, they didn't say to hold the line and they'd find out where the agent is, they just said sorry and they'll look into why this has happened, and will contact me to rearrange. A week later, still no communication. No wonder the property has been on the market for months, if the agents are not making any effort to sell it. I'm selling 2 properties currently in Coventry, and there are certainly far better estate agents in the area.

Nikola · 14 June 2023

★★★★★ 5/5

Google

We just found new tenants for out flat in Coventry. From the day of instruction to the tenant moving in, they have been amazing. We had several applicants who, thanks to their rigorous vetting, were deemed unsuitable, but they were tenacious in their aim to find us a great tenant with brilliant references. Faiz, in particular,is a credit to the lettings team. He is very professional and kept us informed every step of the way. He was easy to deal with and we felt that he truly had our best interests at heart throughout the whole process. Nothing was too much trouble. He is absolutely brilliant. Would highly recommend. :-)

Sam · 14 June 2023

★★★★★ 1/5

Google

Enquired about rental property, girl called and cause I have foreign account she fobbed me off and told me to to go away as the, property is not suitable for non British. Discusting company !

Cookie · 14 March 2024

★★★★★ 4/5

Google

Spoke to Rebecca she seems really nice. Just waiting for her to call me back????

Soyful · 14 June 2021

★★★★★ 1/5

Google

They sent my home buyers report to the wrong house more than twice. When I went to collect it in person because I didn’t trust them they provided me with awful directions. We were not compensated for the delay and it caused several issues as we had to make a decision or lose our the dream home we had found. Wouldn’t touch them with a barge pole.

G · 14 June 2020

★★★★★ 5/5

Google

Ben L. was very kind and patient with all my questions as a first time buyer. Thank you for all the advice and support throughout the application process and beyond.

Alexandra · 14 May 2024

★★★★★ 5/5

Google

With my own experience it was very quick for me to move in to my new apartment it only took me only 5 days to my new home and the procedure was very good 👍 …

Anthony · 15 December 2023