Trusted Agent profile · Coventry
★★★★★
269 reviews across 1 platform
38 New Union Street, Coventry, CV1 2HN
Connells Lettings's office in Coventry, at 38 New Union Street, is rated 3.5 out of 5 across 269 reviews on 1 platform, including 269 Google reviews rated 3.5.
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
5/5
GoogleEven if they don't have what you want, they will assure you and then in no time, find a good and affordable property for you to rent. I highly recommend Connells.
Thank you for your amazing recommendation and 5* review Osweezy 2017. Best wishes, Lucy, Customer Relations.
1/5
GoogleAwful customer service, had no end of problems with my rented property and despite repeatedly asking Connells to sort them out, they drag their feet at every opportunity. Currently have a leak coming through my bedroom ceiling for over 3 weeks now, reported this immediately and still nothing done; leaving me in a cold and damp room. Would not recommend to anyone.
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
5/5
GoogleThank you Connells and Faiz specifically for sorting out everything for me before moving in. Will definitely recommend!
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleFaiyaz at Connells did a great Job renting my parents properties in the Coventry and Balsall Common areas. I highly recommend this guy for your leasing and property management needs!
Thank you Daniel for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI am glad to say, we are happy with the service of Connells agency. Ben mortgage advisor work with us in all the process an explained it and always was available by email. So far so good.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
3/5
GoogleThe woman never called me prior to my viewing. I rang 3 times and they claimed to have 'tried to call me several times' yet I had no miss calls. I get it they want someone to move in ASAP, I was ready to view and noone contacted me. Even tried chasing up by email. Had nothing back. Rude! I've got a viewing at a much better place and new build.
5/5
GoogleThe team at Connells Coventry have been outstanding throughout the sale of our home. We initially organised valuations with 4 estate agents and are delighted that we chose Connells - we would highly recommend to other sellers who want a strong and focused team who will go out of their way to get things done and keep you updated at every stage. A special shout-out to Damien who did our initial valuation, Becky who handled the viewings and most of all Matt who managed the remainder of the process through until completion and made sure that the rest of the chain were getting things done. The attentiveness, consistency and excellent communication have ensured a faultless experience that has made the whole process a very easy and enjoyable one for us as sellers. We are so grateful to the entire team, we can’t thank you enough!
1/5
GoogleI recently bought a house through Connells, and overall it was a poor experience. Connells was uncommunicative, couldn't (or wouldn't) answer our questions in a timely manner (or sometimes at all), and the entire process took an exceptionally long time compared with the estimates that they constantly revised over and over again. As a first time buyer, there were many things about the process I was unsure of, and the staff at Connells seemed to resent my asking questions, and at times clearly just wanted me out of the door so they didn't have to deal with me. Additionally, I used Connells' services as a mortgage broker, for which they charged me the privilege. I'm now (after the fact) given to understand that the broker fees are not traditionally paid for by the buyers, but by the other parties involved, so I'm very unhappy about this too. On the recommendation of Connells, I used their property lawyers for my purchase, Premier Property Lawyers Ltd. and if anything they were worse. Imagine all of the above, except worse, and you'll have an inkling as to what dealing with them was like. Impossible to contact, rarely if ever got in contact with us first, and outright ignored the questions we had. Having looked up their reviews, I can only come to the conclusion that the reason they are still in business is that Connells recommends them, as I can't imagine anyone wanting to use them having done so myself. Finally, after moving into my new property, I received today the details of the home insurance policy that Connells setup for me without any communications that they were doing so. What makes this even worse is that I had specifically asked them NOT to do this, as I was assured by their one competent staff member that I could get a better deal myself. (for those curious, the policy they took out for me covers less, has a higher excess and costs approx 150% of what I found for myself) I'm now on the hook for getting this cancelled before they try to charge me for a policy that I don't want. If you have a choice, go elsewhere for your property needs, because Connells will jerk you around and try to make you feel stupid the whole time they're doing it.
5/5
GoogleHad a wonderful experience at Connells with Mr. Ben Lewelyn and Mrs. Holly Savage. Very lovely and friendly customer service and very fast As well. I will continue to be their customer.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleIn the process of selling a property, Matt had always been on the ball. Right from the beginning, even offering advice on what renovations to carry out prior to selling
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleI got my house with Connells. From the begining they were very responsive and helpfull. Khan guide me through the all process quick and efficiently. Highly recomended.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
3/5
GoogleThe woman never called me prior to my viewing. I rang 3 times and they claimed to have 'tried to call me several times' yet I had no miss calls. I get it they want someone to move in ASAP, I was ready to view and noone contacted me. Even tried chasing up by email. Had nothing back. Rude! I've got a viewing at a much better place and new build.
3/5
GoogleThe woman never called me prior to my viewing. I rang 3 times and they claimed to have 'tried to call me several times' yet I had no miss calls. I get it they want someone to move in ASAP, I was ready to view and noone contacted me. Even tried chasing up by email. Had nothing back. Rude! I've got a viewing at a much better place and new build.
1/5
GoogleI put in an offer for a house that was on with Connells (coventry city centre branch). Did not hear back from them for over a week so chased up and was told all offers were passed on to a solicitor? and they would have a clearer idea of which offer was accepted later on it the week. Waited but connells failed to contact me so I chased up again and called them again only to be told the house had been sold and my offer was rejected. At no time was I told my offer had been rejected or was offered the opportunity to revise my offer, I was told by someone at the local branch everyone was told to submit their best and final offer but I was not given that chance. I find it odd that they didn't come back to me to see if I wanted to improve my offer and this has put me off ever wanting to do business with them in the future. My personal experience with them was one of unprofessionalism and poor customer service.NegativeResponsiveness, Professionalism
1/5
GoogleI am not going to mention all the details about how unprofessional this company can be, but I really don't recommend letting through them if you want to have your deposit back any time soon. We have been waiting for a reply in regards to our deposit for more than a month now. We always paid our rent on time, so I do not understand why do we have no information about OUR DEPOSIT. Fed up of constantly emailing them to get an update to get NO ANSWER or oh you should email my colleague blabla....... Honestly even if I will find the best flat ever I would not rent it if it was with them!NegativeQuality, Professionalism
1/5
GoogleThey rarely respond to emails and when they do it's usually weeks or months after you initially sent them. They take ages to complete repairs, even urgent ones. They hold the deposit for long periods, over a month I am waiting still. They don't communicate with their own staff properly never mind their tenants. They list houses for rent using the same pictures each time they list it. They send emails out wrong and make calls to tenants about other tenants at an entirely different property, breaching GDPR laws. They need to be reported to the ombudsman and even the ASA. I would not opt to rent with Connells again and I'll make sure everyone I know doesn't either.NegativeResponsiveness, Professionalism
5/5
GoogleWe have not moved in 41 years and this will be our 2nd move and things have changed along so many going for same house Damian came out to us and explained everything out to us lovely guy.PositiveProfessionalism
Thank you so much for taking the time to leave us a five-star review.
5/5
GoogleRebecca in coventry office is a a great asset to the Connells company , always polite , very responsive and very professional in her job role . Rebecca always gets everything done that I ask of her . And I appreciate everything she does through my tenancies . Also joe in Connells office is very polite and professional in his job role , I can not fault either of them . And I appreciate his support through my tenancies.
5/5
GoogleJordan was really helpful and always did his best to solve any queries I had! Will definitely be happy to work with him again
5/5
GoogleWe used Ben as our mortgage advisor and couldn’t be happier with his help with our unique situation. Definitely would recommend.
Hi Ben! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
1/5
GoogleArranged a meeting about Mortgages and I'm still waiting for their call - 2 weeks and no call or email. Frustrated as had to cancel my little ones baby group to be home for the call.NegativeResponsiveness, Quality, Professionalism
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future. Thank you again for your feedback. Best Regards
1/5
GoogleAgreed to come and value my property and cancelled the appointment. Rearranged a date and they didn't turn up without giving any notice. Won't be selling with them
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleFrom start to completion Ruth and the team kept my Mum and Dad up to speed, and clearly stepped them through the sale process.This making it a smooth sale.
1/5
GoogleSpoke to someone named Surinder - couldn’t get off the phone fast enough, rude service wouldn’t recommend in the slightest. On the other hand, the lady who pointed me in the right direction of where to go was atleast helpful and courteous. Overall, the 3 minute engagement I had with this company wasn’t a positive one. Id recommend going elsewhere
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