Trusted Agent profile · Coventry
★★★★★
269 reviews across 1 platform
38 New Union Street, Coventry, CV1 2HN
Connells Lettings's office in Coventry, at 38 New Union Street, is rated 3.5 out of 5 across 269 reviews on 1 platform, including 269 Google reviews rated 3.5.
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
5/5
GoogleVery good. Was dealt by Ben who was superb in explaining everything.
Thank you for taking the time to leave us your 5* review Zain! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
GoogleI've had 2 experiences with Connell's and both were bad. First time we went to a house viewing, waiting outside for several minutes and a lady walks past knocks on the door and gets let in. She asked if we were here for a viewing too. Turned out she was a late viewing who was meant to be there before us. The estate agent was upstairs in the flat already. When being viewed around we were asking questions, didn't know anything about the area or just shrugged her shoulders awkwardly. 2nd time I had encountered with Connell's. I was interested in another one of their properties. Emailed through Zoopla, didn't get an answer so I rang them up. Danielle, the lettings manager, helped me find the property I was asking about. Had a couple of emails returned etc, then I had no answer about when the viewing would be for 5 days until I emailed her again and managed to get a viewing sorted. Then, I had no email confirmation of the viewing. So I didn't know the number of the house etc. Emailed on the day at 10am, still no response few hours before the viewing so I rang them up again. Managed to get the address of them. I turned up 5 mins late as I had to end up bringing my 5 month old baby with me, took him out the car, having to wake him up from his nap. Got to the door, knocked on it several times, and guess what. NO ANSWER. Never ever having any more communication with Connell's ever again. Worst estate agents I have dealt with while trying to find a house.
1/5
GoogleI nearly used Connells to sell my home but opted against it as despite Ruth being brilliant I was put off by reviews so went elsewhere. I'm so glad I did as I have called three times to call to view one of their properties and haven't received a call back. On the third attempt the gentleman was obnoxious and rude and advised that they would not be arranging viewings as they are relaunching the property after Xmas, when I asked why nobody bothered to call me back to tell me that he was incredibly condescending so I left it. I would be gutted if they were treating potential buyers of my property in this way and even putting potential buyers off to wait for a re-launch seems ridiculous to me.
5/5
GoogleSpoke Sameyatoday who was very professional and helpful in assisting me with finding the right property
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Shazia. Kind regards, Lucy, Customer Relations.
5/5
GoogleI cannot emphasise enough the fantastic level of service I have received with purchasing my new home through Connells Coventry. Everybody I have spoken to has been friendly and knowledgeable. In particular, Matt and Georgia have provided constant support, regular updates and communications and have ensured everything has been pushed through as swiftly as possible. Cannot recommend enough.
1/5
GoogleBid on property, first bid declined second accepted- mixed contradiction from staff about reasons for declining first offer then accepting price second time offered which raised my concern. Very sarcastic voice mail a week later asking if I still wanted to buy the property?? Why have I paid solicitor who only just received the file. Solicitor advised contract being recalled by vendor but no communication by Connells. Don’t bite the hand that feed you Connells awful customer service will write to head office. Wouldn’t dream of using again AVOID !!
5/5
GoogleMe and my partner were in a difficult situation and needed to move out fast. Once we were shown a property by a guy called Joesph and we were incredibly happy with not just the property, but Joseph's incredibly helpful and professional attitude. He helped us secure a property fast and showed us every step to moving in! Plus he was helpful around the clock! I highly recommend Connells for lettings! 👍🏻PositiveQuality
5/5
GoogleI was bit tensed about letting the property process due to job relocation and short of time Faiz sorted out for me, really extraordinary person , provided us a stress free process , all got sorted within just a weeks period , brilliant service I recommend to consult Faiz if anything from Connells Coventry @Vb @Roja
1/5
Googlei have found connells dishonest on multiple occasions. one of the ladies working there has no clue about how corporate sales work so always tells you something is sold when ot actually isn't and you are allowed to see the property. ive enquired about many different properties over the past year and felt compelled to write this review- they simple dont care about potential buyers- they have actively tried to put me off some properties by delaying tactics and im not sure what their motivation was behind it. unprofessional and lacking in common courtesy, i would never trust them to sell a property and would prefer to never have to deal with them again.
1/5
GoogleI registered my details the other month to let me know of suitable properties in my price range only for them not to let me know of one so I just rang up and they said they have had 3 offers on the property so will not be making any more viewings. Terrible service why waste mine and your time taking my details if you are not even going to do the job you said you would. Also I thought you are suppose to be getting best money for the owner when there are clearly more people interested in the properties but refuse to show people around. I wouldn't be happy selling my properties through your agency.
1/5
GoogleAVOID! I would advise anyone wanting to buy or sell a property in Coventry to avoid using Connells at all costs. Within 1 week I dealt with 3 agents and finally the manager, all of whom it appears were in competition to see who could win the award for most incompetent. All I wanted to do was buy a house from them, for the asking price - but it turned out that that was an unreasonable expectation on my part. They failed to call me back every single time I asked a question regarding the property itself or the sale that had been agreed by both Connells and the vendors. None of the 3 agents that I dealt with were able to give me a clear, straight answer on anything including why they were unable to send the memorandum of sale by email. Following complaints to the manager, who responded with a "I will speak to my agents" bog standard clearly pointless answer, I had no communication from any of the agents until they phoned to tell me that the vendors had changed their minds about the date that they were willing to move. Having already spent hours trying to get answers to calls or emails to Connells I decided it was better for me to lose the sale than have to deal with their total incompetence for one minute longer. I have never dealt with such a bunch of morons in my years of dealing with estate agents, how this branch is still open is beyond me. I could almost understand if I was being awkward or putting in a ridiculously low offer on a property - but for anyone willing to buy a property in Coventry, with close to or even the asking price, I would strongly advise you to pick one that isn't marketed by Connells.
1/5
GoogleI had no problems with Connells. The report on the property was very detailed, and paperwork was done online which makes life easier. Was a little disappointed when asked by agents to have new tenants come to vist. They didn't inform me that they had made a block viewing over 2 hours. The agent was an hour late. The main issue I have, is that 2 months after the end of the tenancy, I have still not received my deposit back. The landlord has no problem with the house after we moved out, so no reason I shouldn't get my deposit back. They do not reply to emails...... Ever. So now I'm going to have to go through the dispute process....
5/5
GoogleAmazing communication with Faiz about my recent property. So friendly and helpful ☺️
Thank you Holly for taking the time to leave us a 5* review
1/5
GoogleI have given 1 star only because it is not possible to give anything less! There are a great many Estate Agents in Coventry and many of them are extremely unprofessional but, over the last 12 months of buying property in Coventry, Connells beats the rest hands down for failing to meet clients on a viewing, neglecting to tell a vendor that they have made an appointment to view, suggesting that there would be no point attending an "open house" because they are expecting 40 people to view "but you can pop your head in, anyway!", not returning phone calls ... I could go on. They would certainly get my award for "WORST ESTATE AGENT IN COVENTRY" - avoid at all costs!!
1/5
GoogleI have complained several times along with neighbours on the other side of the students next door who let by connells. At first they were very helpful with failing to agree with tenancy letters that were sent out. They did quieiten down for about 2weeks but carried on. The same girls staying around 4 times a week, constant shouting, screaming and loud music. When we phoned connells they told us the landlord is not doing anything as their rent is being paid, when we asked to pass a message on to their landlord the reply was "im not going to do that". I am till this day still having problems, this has been going on for months. This has to be the worst company i have come across that deal with complaints, very unprofessional. One man in particular is extremely rude. After those few letters given we got told there is nothing they can do. Appalling.
3/5
GoogleIts seems that the service really does depend who you deal with here. Went on Saturday to make an offer on a house just visited where i felt like the person who was dealing with us just did not want to help, seemed really awkward, promised to send me and email with required info and never actually bothered...even after i called to remind her! THEN went again today and spoke to one of the mortgage advisors who was absolutley great, very knowledgeable and gave good advise - baring in mind this is my first property so wasnt too clued up about the market so anyone with a lot of experience who has certain expectations may have a different point of view...
1/5
GoogleClueless about Lettings and seldom return calls. They manage my partners property, when the tenancy experienced difficulties, we would have expected the agent to be aware of basic legalities and to offer us correct advice. Additionally they only return calls and responded to emails after repeated requests. We have received excellent service from a local independent who possesses the legal knowledge and already treating us as a client rather than a number and for a highly competitive rate. Our advice; opt for a local independent who genuinely appreciates your business. This connells branch are clearly under resourced and more importantly, unqualified to manage properties. They act like a supermarket as opposed to a professional estate agent. The lettings manager claimed he was legally trained yet we discovered from the other agent that his advice was incorrect. Even the tenant has experienced the same issues with them. My partner is now transferring her business. Will never deal with this agent again. We have recently researched numerous local agents and finally sourced one whom we trust and can deal with the owners direct. They say you get what you pay for; well not in this instant.
5/5
GoogleAgent was very informative and positive.
1/5
GoogleThe worst letting agency i have ever seen. since 2 weeks ago i booked a viewing for a house and the house was good so i paid the deposit and the application fees and after 2 or days i called them cuz they told me that they will gonna send the contract via e-mail, they told that the house has been taken we are so sorry and we will do a full refund with 2 to 3 days, and till now i did not receive any thing from them and they keep saying the bank transfer takes time to refund, so my advise if u saw any property on any website and i saw connells is the agency avoid it.
5/5
GoogleBig thank for Ben Llewelyn! Great job!
Many thanks Jakub Synowiec for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat straight forward experience, my agent Faiz helped me through everything that was needed.
Thank you for leaving us a 5* review.
5/5
Googlespoke to sameya and lilly very helpful woohooo
Thank you for your wonderful 5* review Mo. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you so much to Taran for sorting out my mortgage. Fabulous advice and support. Really over the moon. Jacki FX
5/5
GoogleMy property is managed by Olivia Prota. She has been very professional, diligent and reliant. She communicates very well and promptly re-negotiated a new contract with my tenants. I have had no issues during the process, and the service has been hassle free for a fully managed service.
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