Connells Lettings Coventry reviews

★★★★★ 5/5

Google

Just in few words Connels has been Amazing, Reliable, and Excellent through one of their wonderful lettings negotiator Georgia P Healey. Thumbs up...

Inegbu · 15 December 2023

★★★★★ 5/5

Google

I dealt with Faz in help finding me a property for my kids and I’m actually soo excited about the move. From the very big beginning he explained everything and literally was there for me even when I was stressing. I couldn’t thank him enough and I’m grateful for his hard work and dedication. He deserves the 5 star review 💯 …

Noma · 14 June 2023

★★★★★ 5/5

Google

Very good service by connells, in particular Faiz. Bang on time with all appointments and was able to get my property on the market very quickly. Thanks Faiz

Steven · 19 July 2023

★★★★★ 5/5

Google

Taran is very professional and very good at what he is doing. He is currently doing my Mortgage Application and with what I have experienced so far, I can say they do their Job very good !. Taran is very honest and reliable, I am not so sure why there are many negative reviews here. To be honest I did not had any experience with others so far, but if you are with Taran, you know everything will be taken care of. Thank You Connells and Especially Taran for this Outstanding service !

Siusan · 14 June 2020

★★★★★ 1/5

Google

Unprofessional staff don’t bother

Saira · 16 March 2026

★★★★★ 5/5

Google

Ben was exceptional. A real professional service and supported me in getting a mortgage offer with a good rate Thank you Ben!

Khadijah · 6 April 2025

★★★★★ 1/5

Google

Booked a viewing for a rental property turned up on time no one from this agency turned up called them said sorry person who was meant to meet me had a family emergency was told they tried to call me they did not had no missed calls poor customer service

Jordon · 23 September 2024

★★★★★ 1/5

Google

Awful experience (Coventry Uni student): Lack of communication from Connells with the landlord and vice-versa. Between them, they were suppose to be arranging an AST agreement for our group (we had already paid the holding fee to take the property off the market in May). We started to get worried as it was taking more time than it should have. The agent who dealt with us and found us the house left the company about 2 weeks after we had paid the holding fee. There was no contact with us informing us he had left or no automated email replies so we were under the impression that he still worked for the company. Having sent countless emails and calling their offices on numerous occasions we were eventually ignored or passed on to the next person every time. We were then contacted on Saturday 12th of August at 2pm from a brand new member of staff who had been given the task of informing us less than month before we were due to move in that the landlord had found 'other tenants'. Even though we had paid £600 between us to take the house off the market and the landlord had paid Connells to find tenants for the house (confirmed they were us with the landlord himself once we had paid the £600). Both parties blamed each other and we were left with no house for uni. DO NOT USE, COMPLETELY UNPROFESSIONAL AND LACK OF RESPECT.

Ben · 15 June 2018

★★★★★ 5/5

Google

The Connells Letting Office in Coventry was very helpful and responsive. The process to let my apartment was done very smoothly and the communication was easy throughout the process. Special shout out to Faiz, Elissa and Olivia for managing my application swiftly. The gift hamper for moving into my apartment was a special gesture.

Shaurya · 14 June 2023

★★★★★ 5/5

Google

I would like to leave a quick review for the Connels branch in Coventry. I have had such a easy time renting my house out with Connels. Rebecca and her team have always been happy to help with any queries I have had and have taken the headache out of being a Landlord. Thanks to all, at Connels in Coventry for making my experience so smooth. YiannisPositiveResponsiveness, Quality, Professionalism, Value

Yianni · 14 June 2021

★★★★★ 2/5

Google

Unfortunately we had a very hard time and had to change agent. Started off okay, with a surge of energy, potential buyer was found immediately but then sat for months with no action. We requested to review the strategy or change the price, but nothing. Branch manager offered to step in but it was a little too late, and we had explore other options.

Josh · 17 October 2023

★★★★★ 2/5

Google

Leaving a 2 star review because I believe the lack of communication from this branch has been a huge issue with their lettings department after moving into a rented flat. Emails get ignored, and phone calls get a "we'll get back to you", which never happens.

James · 23 September 2024

★★★★★ 5/5

Google

I am a first-time landlord and have been really impressed by the Connells team and it's communication... Georgia, in particular, stands-out for "going that extra mile" - even visiting my property on her day off to meet with my new tenant - because that's the only day it could happen. Top marks all round. Thank you.

Andrew · 13 February 2024

★★★★★ 5/5

Google

Very helpful staff, Olivia took the time to understand our needs and preferences, presenting us with options that perfectly matched what we were looking for. She was always available to answer our questions and provided insightful advice that made the entire process smooth and stress-free.

Soumya · 11 August 2024

★★★★★ 5/5

Google

Ruth did a great job for us, helping us get our house sale over the line. She was responsive, explained things clearly to the first time buyer and was with her and us every step of the way. A great sales negotiator - I can't recommend Ruth highly enough, particularly with everything being twice as difficult as usual due to Covid. Thank you Ruth.PositiveResponsiveness, Professionalism

Helen · 14 June 2021

★★★★★ 1/5

Google

Requested a valuation on my property to sell 1st appointment cancelled so booked for the following week took the afternoon off work today for the second appointment and they cancelled again total waste of time wouldn't trust them to sell a house and would be very worried if they where the acting agent if I was buying steer clear very poor service

Adam · 18 August 2023

★★★★★ 5/5

Google

Your policy of end-to-end assisting clients with mortgages excludes the rigorous stages of mortgage (such as finding solicitors by themselves), which is good. However, it would help if you improved efficiency, effective communication and general customer relationships.

Olalekan · 26 November 2024

★★★★★ 5/5

Google

i am having a very good experience with the letting service of connells especially Becky. the appointment for visit was well scheduled.my wife and i had a very friendly visit.everything about the fees and the process was well explained and clear. the following week we started the process. at the moment we are took very carefully. all the inquiries and the requests.we did place so far was professionally handled. thanks Becky !

Luckhermann · 15 June 2018

★★★★★ 5/5

Google

Spoke to Olivia Prota last Friday, house viewing was arranged with the landlord for next Tuesday and contract signed by EOB Thursday. Today, Friday Olivia came in the office despite being her day off, just to call me and process the payment also to arrange keys collection for tomorrow. Don't know about you, but that's what I call great customer service. Thank you!

Laurentiu · 14 June 2021

★★★★★ 5/5

Google

Amazing experience with Connells Estate Agents Coventry.Great team and great service.Ben and Surinder specifically have made everything ran so smoothly with our purchase.Always very responsive and supportive when needed.Job well done and the purchase would not have been possible without them.I’m glad we encountered this agency,looking forward to dealing with them in the coming future.Highly recommended.

Klaudia · 17 October 2023

★★★★★ 1/5

Google

We drove two hours for couple of properties to view and after following up numerous times the agent didn't turn up, later came to know landlord has taken the property offline. This useless company didn't have a courtesy to come back and let the potential tenants know the property has been taken offline. Total waste of time, unprofessional and rude behaviour (the lady who picks up the phone and deals with callers). Please please avoid if you want to save your precious time.NegativeResponsiveness, Quality, Professionalism, Value

Shantanu · 26 August 2020

★★★★★ 1/5

Google

I wanted to buy a house through Connells, went to the office twice after number of chasers I was told that my offer has been accepted, moved forward with mortagage and booked the valuation. Didn't hear back if valuation has gone ahead of not so chased again and was told that seller has decided to sell the house with another agent. Seeing that it was repossessed house Connells must have broken some serious rules to have property taken away from them. I would stay away and buy from other agents. really bad and stressful experience..NegativeResponsiveness, Quality, Professionalism

Adeel · 26 August 2020

★★★★★ 5/5

Google

After 3 years of being let down by estate agents connells truly was a breath of fresh air to deal with effortlessly easy in every step of the way thankyou to holly for getting my family into a home.

Simon · 18 August 2024

★★★★★ 5/5

Google

I have been trying to buying a property for over 2 years now. The team of brokers in Coventry are brilliant and very attentive to needs. Ben on the other hand is exceptional and he will now be my broker for life! if he continues to be in the business. Bravo Team Coventry !!

Ken · 17 October 2023