Connells Lettings Coventry reviews

★★★★★ 5/5

Google

Came here for a "house finder service", was a little unsure at first as my family have a broker they use already but with help from Ben and Taran I was able to beat the rates provided and even managed to find my ideal home under 200K. Within the first 2 weeks had a AIP/DIP and a few weekends later, I happily moved into my new little abode! Thanks to the team of friendly staff all who helped make my journey and experience as easy and enjoyable as possible. Special shoutout to Ben, Taran and Matt.

Addam · 15 November 2023

★★★★★ 5/5

Google

Matt and the team handled our sale after the death of a family member. Swift actions and flawless communication from day 1 gave us complete confidence that ultimately resulted in a seamless sale. Could not recommend highly enough

Rick · 10 August 2025

★★★★★ 5/5

Google

Big thank you to Ben for arranging my mortgage he has made it stress free for me

Allison · 16 February 2026

★★★★★ 1/5

Google

Newcombe Road Coventry. I went today with my family at 2 o'clock after having taken an appointment 2 days ago by email. Nobody told me that there was a same day confirmation and Nobody appeared. All communication took place via email I don't understand why they didn't send me an email when I didn't answered. I had to take 2 hours off from work. I understand why they reduced the house without renting it.

Noemi · 26 November 2025

★★★★★ 5/5

Google

As a first time buyer I had no idea what I was doing when it came to buying my first home. My Mortgage advisor Ben Llewyn has been nothing but outstanding. He has made the process very easy and I’m so pleased I worked with him, I have nothing but positives to say.

William · 26 October 2024

★★★★★ 5/5

Google

As a first time buyer I was overwhelmed by what my friends told me abut the process of buying the first home. But with the help of Ben Llewelyn the process was really smooth. Thank you Ben for all the help and support you have provided.

Catalin · 27 December 2024

★★★★★ 5/5

Google

I just rented my house with Connells Lettings Coventry. Georgia Healey is the Lettings Administrator who helped me during the process. She is super kind and really helpful. She helps me for every step i should complete and answers every single question i ask since i am new in UK. I am sure she will be very successful in her career. Do not hesitate to reach her for your new home!

Talha · 17 September 2023

★★★★★ 5/5

Google

Ben has been Very supportive throughout my mortgage application process, it made buying my first house way easier

Jhghn · 27 October 2025

★★★★★ 5/5

Google

I am a Landorld and have used other lettings agents before in both Coventry and London and have found the Connels team to be excellent. Faiz Khan and Olivia Prota were exceptional; they very quickly arranged viewings with suitable tenants and secured me two offers at asking price. And all of this within two weeks! Certainly, one of the better lettings agents in Coventry.

Abu · 17 October 2023

★★★★★ 5/5

Google

I recenetly invested in a property advertised and managed by Connells Coventry. The build quality was amazing and the customer service was exceptional. Jess Oliver was extremely helpful and her work ethics were too good. She ensured that I received regular updates and a smooth handover. I didnt had any issues or concerns with Connells. Defenitely recommend them and the team.

Surya · 17 October 2023

★★★★★ 5/5

Google

It’s my first time buying a house and I have been so stressed about everything I’ve had Ben as my mortgage advisor and he has been great all questioned answered which has put me at ease and very quick at responding, I would highly recommend!!

Elizabeth · 16 February 2026

★★★★★ 5/5

Google

I had an amazing experience with Ben with my mortgage applications. I am generally busy with my work and do not have time or understanding of the processes involved. Ben helped me immensely to overcome all the challenges and got the application approved. He has been very helpful and professional. Truly appreciate his support :) Thank you Ben

Shahzad · 17 September 2023

★★★★★ 4/5

Google

I recently moved to my new home and had a smooth journey from the start to the end with Jess from the New Home Team. She was very quick in answering our questions and concerns. There were a few inaccuracies/communication gaps in the documents shared, but overall, I am really happy and satisfied with my purchase.

Brindly · 17 October 2023

★★★★★ 1/5

Google

With a Google rating of 3.4 and a Trustpilot rating of 2, I deeply regret using these agents, my experience has been a nightmare. Anyone considering these agents should seriously take these ratings into account, as they reflect the true quality of the lettings department. Communication is extremely poor and not proactive. The only time they reach out is when you prompt them or when they are asking for money. As a result, the advertisement was misleading, and the details discussed during the viewing and offer were not honored. It is their responsibility to ensure that the landlord upholds their commitments, just as they conduct thorough checks and due diligence on tenants. Unfortunately, none of this was done, leading to significant inconvenience, wasted time, and financial consequences for us as tenants. I am incredibly disappointed with the service and arrangements provided by Connells Coventry.

Takunda · 18 December 2024

★★★★★ 1/5

Google

This is the worst experience I have had as a tenant. 1. It has been two months since I left the property and my deposit has not been returned yet. I needed to raise a formal complaint to TDS since Olivia Prota, the agent, never actioned the discounts required within an appropriate time scale. 2. The same happened when I was living there and asked for repairs to be conducted, which were not actioned in months. 3. When I followed up on my queries, the agent complained over the phone about the amount of work she needed to do. 4. Others agents emailed incorrect information to me due to the disorganisation experienced within team members. A completely disappointing experience.

Carolina · 19 November 2024

★★★★★ 5/5

Google

I have absolutely loved working with Megan Woodhouse. Having registered with connells a few times over the years I was never very impressed but we got in touch with Megan who in one weekend booked us numerous viewings, we made an offer on a …

Del · 16 December 2025

★★★★★ 5/5

Google

It was really good experience especially with Megan, she always communicated well without any delay. Through out the process I didn’t feel any disappointment and the service was really appreciated

Parthiban · 10 April 2026

★★★★★ 1/5

Google

Dear Connells Team, I am writing to express my deep disappointment with the service I received from your Coventry branch regarding the sale of my property. Initially, your team was very keen and enthusiastic to have my house listed for sale, which gave me confidence in choosing Connells as my estate agent. Unfortunately, as the process moved forward, that level of service and professionalism significantly declined. Despite numerous calls and emails on my part, I received little to no follow-up from your team. Even when I reached out for updates or feedback, there was a complete lack of communication. My solicitors also faced the same issue, struggling to get in touch with your office, which caused unnecessary delays and frustration. It became clear that there was no urgency or commitment to delivering the level of service I was expecting. Overall, I am extremely disappointed with how the sale of my property was handled, and I regret entrusting Connells with this important transaction. Given the poor communication and lack of responsiveness, I would not recommend Connells Estate Agents to anyone seeking professional and reliable service. It’s disheartening to have such a negative experience with a company that initially promised much but delivered so little. I hope you take this feedback seriously and work towards improving your service for future clients, so they don’t experience the same frustration I have. Yours sincerely, David

David · 18 October 2024

★★★★★ 5/5

Google

I've currently selling my property through connells estate agents megan has been dealing with it she is great, very efficient and always keeps me updated on how the sale is going. Would definitely recommend megan at connells if your thinking of selling your property

Emma · 5 December 2025

★★★★★ 1/5

Google

Very poor experience with this branch, got in touch numerous times about a property, ignored my emails / requests and when I did get a call back with the promise that someone will follow up with details of the property and viewing times, that never came through. Makes you think how think how much buyers and sellers are loosing out by using this particular estate agent and with so many bad reviews (3.4 overall stars) it might be wise to use someone else (the choice is plentiful).

Nic · 23 September 2024

★★★★★ 1/5

Google

Unrealistic unreasonable unprofessional worst estates agency I have witness They wasted 5months of my time they let my mortgage offer run off they couldn’t provide documents for a property they put on they market to sell for us to exchange contract from mangers to the stuff to everyone in that estates agent I am not sure how they got there license that estate agency should be close down no body should risk there time energy and effort for this estate agency

Anthony · 18 August 2024

★★★★★ 5/5

Google

Ben helped me amazingly to get my property remortgaged. It wasn’t the most straightforward process but nothing was too much trouble and he was great at answering all my questions! Would highly recommend Ben for any mortgage related business that you have! Thank you for all your help!

Rebecca · 17 September 2023

★★★★★ 5/5

Google

My journey from the start to the end with Jess from Connells New Home Team in Coventry was amazing. She was a fantastic helper, her professional experience and her patience with all my questions enabled me to achieve this whole life changing experience very smoothly.

Daniella · 17 October 2023

★★★★★ 5/5

Google

I have worked with Connells on my application for the mortgage and especially with Ben Llewelyn to whom I would like to thank. Everything went really smooth and the advice received really helped us.

Marius · 30 May 2024