Connells Lettings Coventry reviews

★★★★★ 2/5

Google

Very disappointing, not a great company, they give you all the speel when you want to put your property up for sale, then they ignore all your emails, and requests for return calls. They do not keep in touch with progress on the viewing. In the end we terminated our contract with them

Cara · 11 July 2025

★★★★★ 5/5

Google

Thanks to Faiz for always been helpful and making our process a easy one and thanks to Olivia also this our third time renting for Connel’s and they are been helpful and amazing

Victory · 6 June 2024

★★★★★ 5/5

Google

I am very pleased with the service. Ben is being very professional and helpful throughout the whole process of my mortgage application.

Archin · 22 November 2024

★★★★★ 5/5

Google

Megan Woodhouse from Coventry branch did a fantastic job. Communication was very good as was her patience when required. Property completed ✅

Craig · 9 April 2026

★★★★★ 5/5

Google

We're buying our first house and Megan W has been amazing throughout. She has been really helpful and responsive. She's definitely made a daunting experience easier to handle.

Sarah · 16 February 2026

★★★★★ 5/5

Google

Ben Llewelyn is very knowledgeable and supportive during the whole process. It was very easy to communicate with him through phone calls, emails and teams meeting. I would highly recommend his service.

Z · 14 May 2024

★★★★★ 5/5

Google

Amazing service, I could not ask for any better! I really recommend and I am very grateful for the support we have had through our process. I have nothing but positive things for this company.

Harpreet · 28 November 2025

★★★★★ 5/5

Google

I was finally able to get a house through Connells Letting. Thanks to Georgia who has sincerely helped me in the due process. She is a great professional, and I am impressed by her behaviour and personality. Cheers Georgia

Abdul · 17 October 2023

★★★★★ 1/5

Google

I was really disappointed with the service I received. There was a lack of communication between myself and the company. The agents lost the set of house keys that I entrusted them with. So I will not be recommending this company.

Janet · 19 July 2023

★★★★★ 1/5

Google

Olivia Prota is the most unprofessional agent I’ve ever come across. Other google reviewers seem to agree with similar comments about her aggressive and arrogant behaviour. Avoids phone calls when in the office and emails after 2+ months of waiting for a response. Avoid her like the plague unless you want to deal with her mean girl attitude. It’s an estate agency not a high school. Be more professional and do your job.

Samantha · 14 June 2023

★★★★★ 5/5

Google

Olivia was extremely helpful in showing us multiple properties that met our needs and wants. The whole process from start to finish was really easy, and commutation was clear throughout.

William · 13 February 2024

★★★★★ 5/5

Google

Matt at Connells was great throughout the selling process of my house, from initial valuation to completion. He was always available on the phone to talk to about queries and clearly has vast experience in selling houses & an experienced salesman. Matt would respond to emails and messages promptly. Matt has very straight forward and down to earth communication style and a was a reassuring person to deal with when the process got a bit stressful

Gayna · 14 March 2024

★★★★★ 1/5

Google

totally unserious ..dirty work ..they say that the house is sold ..the next day it is not sold anymore....I visited the house everything is good ..(one day off from work) ..I made the offer no one answered until I didn't call and they said it was already sold..- the next day they called me saying it wasn't sold and that I had to raise the offer.. I did it and then they told me that the house is not a standard construction after I raised the offer... it would be could put in the descriptions that the house is not a standard construction ..very bad work and slow ..disappointed .!!!

Niky · 15 November 2023

★★★★★ 1/5

Google

I can’t lie they seem convincing at the start. However they are worst than phone calls scammers. Me and my family got £300 pound scammed because of no valid reason, they just said whe had a technical issue and we will contact you later. They will assure you that the house has only bean applied by you and will lure you to believe that you are guaranteed to get it; And at the end they will just turn their back at you. The manager is a female and has blond hair by the way, and she is described as mean which is actually true. Pleas do check the reviews of this company before you deal with them. Be safe out there.

Marvin · 15 November 2023

★★★★★ 5/5

Google

I recently had the opportunity to work with Connell Estate agent for my housing needs. From the very beginning, they were incredibly responsive. What stood out the most was their helpfulness. They went above and beyond to ensure that I had all the information I needed and that all my concerns were addressed promptly. This made the entire process of finding and moving into a new home much smoother and less stressful. Throughout the negotiations and closing, they were proactive and efficient in handling any issues that arose. I am extremely satisfied with their service and would highly recommend them to anyone looking for a new home. If I ever need to move again in the future , I know who I'll be calling!

Fantasia · 17 October 2023

★★★★★ 5/5

Google

Georgia P. Healey at Connells was supportive in the process of I had a great experience getting the house There was a bit of confusion but all sorted later on Thanks

Rishabh · 17 October 2023

★★★★★ 1/5

Google

Terrible experience. Called to get a viewing and gave my availability and was told they would get back to me. Three days go by and nothing so I call again and I get the same, they'll get back to me. Three days later they call and after explaining to them repeatedly my availability I get a viewing the next day. I go to the viewing, meet the estate agent outside and go to the door only for the home owner to open the door confused and tell us the house was sold that morning. Blessing in disguise really cause it seems like an absolute shambles.

Steve · 17 September 2023

★★★★★ 1/5

Google

They acted as local agents for a Coventry property we purchased from an online auction company down south and to be frank- they couldn’t care less. Made promises about getting items removed from property and also getting a broken shower fixed but never did either! Extremely non friendly service and couldn’t be bothered in the slightest - making false promises and then doing nothing about them at all- terrible service and I will be ensuring all my friends etc know not to use them- avoid at all costs!!!

Chris · 17 September 2023

★★★★★ 1/5

Google

No Integrity, customer satisfaction is poor, and all they care about is getting paid. Had an issue with the names on my tenancy agreement and I sent the correct names for them to do the changes, which they did and it result was the wrong details again for myself and my partner. I was promised to be issued a letter that will override the Lettings agreement, but because I’ve moved and they've been paid, they started taking me for granted. I mentioned to them that I need this document for something in which my name and my wife's name must be arranged appropriately and it's just urgent. One of their staff started putting the blames on me. I let these guys aware this document is urgent and I was told I will get it the following working day, now it's more than 5working days. Chaii

Bolaji · 18 August 2023

★★★★★ 5/5

Google

I would like to expres my gratitude and appreciation to Ben Llewelyn for all the support we had with the process of buying our first house,he is very professional, patient and clear in explaining all the steps that we had to go trough.I would recomend him as a mortgage advisor 100% Thank you

Florentina · 3 January 2025

★★★★★ 5/5

Google

Recently rented a property with connells, Faiz was great from start to finish, made the process so easy. Thanks, James & Carla 🙂 …

James · 13 February 2024

★★★★★ 5/5

Google

Thank you Ben (Mortgage consultant) and Lily (sales team) in Connells. As a first time buyer, their sincere help releases much of our pressure in the process.

Elim · 6 May 2025

★★★★★ 5/5

Google

Moving is never easy, and specially in this last year, i cannot stress how fantastic this agency has been, Joe and Rebecca have both been absolutely fantastic, from organising the viewings to handling the paperwork, their handling time has been so fast! we had a viewing on a Wednesday, and by Friday we had a moving date, Agencies hardly get recognised for their work, i really wanted to leave my review sharing this experience, as a tennant relocating from one side of the country to another and with such as small window to have everything sorted,these guys literally worked so fast. I highly recommend, they have always been available when i have called, and when they say the will call you back, they actually will call you back unlike other agencies! Thank you once again for all your work!PositiveResponsiveness, Quality, Professionalism, Value

Murtaza · 14 June 2021

★★★★★ 5/5

Google

I have recently bought a house through Connells Coventry and have been so impressed with the service I received. Ruth was so helpful and made each stage so much easier despite the pandemic. I have no doubt that without Ruth, we would not now be in our property. Also, we used Taran as our mortgage advisor and were really happy with the service he gave - available for queries and made sure the mortgage company were progressing things. I would definitely recommend, thank you both!

Sally · 14 June 2021