Streets Ahead reviews

★★★★★ 5/5

Google

Nathan was a delightful and very helpful agent that was very systematic and thorough in their approach and helped us get over the hurdles we experienced. We are now comfortably living in our new home.

Neal · 3 June 2025

★★★★★ 5/5

Google

Ryan was so helpful and considerate and answered all my questions and made it such a pleasant and comfortable experience!! Would definitely recommend

Maisie · 4 October 2025

★★★★★ 5/5

Google

I recently sold my property through this estate agent and would like to thank Duncan for the outstanding service he provided throughout the process. …

Mandy · 5 June 2026

★★★★★ 5/5

Google

Excellent service - excellent communication and advice as well as being friendly and generally helpful. I would definitely recommend Xact in Balsall Common to anyone considering selling their property

Beverley · 13 July 2025

★★★★★ 1/5

Google

I had a very disappointing experience with this letting agency. Despite always paying rent on time, they unfairly deducted £250 from my deposit for two light bulbs and refused to consider any reasonable resolution. Communication was poor and stressful, with inconsistent and unjustified claims. I reported issues with the boiler and extremely high utility bills, but they dismissed my concerns after a very basic inspection. Unfortunately, the agency offers little support to tenants and shows no openness to feedback. I do not recommend renting through them.

Alex · 3 June 2025

★★★★★ 5/5

Google

We’ve been searching for a while, and Yvonne’s service was by far the best we’ve experienced. She was incredibly thorough and made us feel completely at ease throughout the process. It was an absolute pleasure to meet her, thank you so much, Yvonne!

Terry · 6 May 2026

★★★★★ 5/5

Google

We recently purchased through Streets Ahead in Coulsdon. Salma was our first point of contact who stayed on through out the process. From our first meet up we felt that she was very helpful without being too pushy or your typical "estate agent". Being in the middle of a chain we had to deal with number of different agents and solicitors and Salma seemed to be the only person who checked in, followed up and generally kept on top of things without being prompted. We faced some challenges with the vendor, however Salma and Kai both did everything we could have asked for to make the process as smooth as possible for us. Thank you

Baanu · 4 October 2022

★★★★★ 5/5

Google

What an amazing service! Thank You Kai and Sal for guiding us through our sale process and always being so professional and hands on. We tried to sell via another agent previously, which was a totally different experience. We would not have done it in such a short period of time if it wasn't for Streets Ahead Coulsdon guys. They were huge help all the way till completion with various requests from us: house cleaning, garden clearing, etc (particularly when we had to move abroad soon after we accepted an offer), keeping us in the loop all the way. We would highly recommend them to everyone who wishes to experience a smooth and professional service (don't we all?). Huge thanks to Kai and Salma.

Nina · 4 October 2022

★★★★★ 5/5

Google

I have had many experiences with estate agents in the past and I have to say Kai and Salma have been amazing, they are truly passionate about the properties and the level the service was always high. Kai was our initial contact and was an extremely professional individual with the personal skills to match. Salma was fantastic and responded to any queries swiftly. These two employees are a credit to the organisation and profession . Thank you both

Adnan · 25 November 2022

★★★★★ 5/5

Google

They got the Job done , all timely and as expected , Cant ask for more really , Happy customer , Thanks Team

Rob · 26 August 2025

★★★★★ 5/5

Google

Highly recommended, Ryan was brilliant. Down to earth bloke. Had all the answers I needed and kept me in the loop at all stages of the sale. Unlike some of these bigger companies. 10/10

Dave · 4 March 2026

★★★★★ 5/5

Google

Fab place and moved me in so quickly! Thank you so much to Danielle who actually got me the place and helped with every question I asked!

Annalise · 26 April 2026

★★★★★ 5/5

Google

I have had many experiences with estate agents in the past and I have to say Kai and Salma have been amazing, they are truly passionate about the properties and the level the service was always high. Kai was our initial contact and was an extremely professional individual with the personal skills to match. Salma was fantastic and responded to any queries swiftly. These two employees are a credit to the organisation and profession . Thank you both

Adnan · 4 October 2022

★★★★★ 5/5

Google

Got to be the best estate agent in the north east by far, excellent communication, very professional, kept me informed on regular basis during the sale and purchase of my home, big shout out for Lucy, Kelly, lorna thank you and thanks to all the staff, keep up the good work, *****

Robert · 1 February 2026

★★★★★ 5/5

Google

Fantastic! Elliot has been so helpful from the start. Highly recommend.

S · 1 December 2025

★★★★★ 5/5

Google

Brilliant, helpful and friendly experience from Elliot and the team !

Patrick · 1 December 2025

★★★★★ 1/5

Google

In Response to the company’s comments. What part of ‘I have not personally used these so called estate agents’ is hard to understand. Regarding the owner. It’s not hard to see who Steven Wayne is to the company there’s enough material online to suggest this. You are correct I won’t be calling. Why would I wish to interact with such people. I just wish for people to know my humble opinion and findings. Good luck in your future endeavours. Regarding DISHONEST , RUDE … borderline evil what they have done to the elderly of the area I have not personally used these so called local honest estate agents due to not having properties. I am a person of the community who supports elderly people and addresses any issues they may be having. Due to the nature of my work I have been forced to write this review on behalf of the people who have been mistreated by this company. These people cannot comprehend writing a Google review. It’s come to the point where time and time again I have heard bad things about this agency regarding dishonesty and having an agenda which does not consider the clients best interest at all. I have seen the owner on social media portraying himself as a good local business man. And also pretends to be a part of MY community. The amount of innocent people who are elderly who have been mistreated and made fun off when they try to visit the office is ridiculous. I have heard this from within my community and many other cultures. There seems to be a trend of individuals who belong too ethnic minority groups. If a company can take advantage of an elderly person it says a lot about the services they will provide as a whole.

Lavie · 3 June 2022

★★★★★ 5/5

Google

We are truly thankful to Judy Ciok for having helped us with the sale of our flat in Docklands. Judy took our case after another agency had mainly wasted our time for months and she was absolutely wonderful. She was super diligent, always available for questions/queries and definitely went above and beyond to get the sale done. Even when one of our potential buyers pulled out, she worked tirelessly to find another one very quickly so that we wouldn’t have to pull out of the offer on a house we’d made. Yesterday, we completed on the sale of our flat and purchase of our new home. We’d also like to thank Cheryl, our sales progressor, who was equally brilliant and pushed to get things done. Thank you, thank you, thank you! Melisa and Marc 😊😊

Mel · 3 June 2022

★★★★★ 5/5

Google

Brilliant from start to finish, Ryan was very helpful throughout the whole buying process, thank you

Emily · 3 July 2026

★★★★★ 5/5

Google

I recently joined the business as Marketing Manager and Sarah picked up with me immediately to make sure we were making the best use of all our membership perks. After every phone call she sends me detailed notes and next steps so I know exactly what I need to follow up with. She is really proactive at getting us involved and facilitates any content I send over quickly and effectively! She has gone above and beyond to help me get our profile up to date and singing as it should do!

Holly · 28 February 2026

★★★★★ 1/5

Google

I booked a viewing for a property and took time off work specifically to attend. I received confirmation emails and text messages confirming the date and time of the appointment. I arrived at the property as scheduled and waited approximately 15, 20 minutes. When no one arrived, I attempted to contact the office by phone but received no answer. I then sent an email and was informed that the property had already been sold and that no one would be attending the viewing. I was also advised that someone should have contacted me to inform me of this, which unfortunately did not happen. This situation was extremely frustrating and inconvenient, particularly as I had taken time off work based on the confirmed appointment.

Max · 22 February 2026

★★★★★ 5/5

Google

The property was for sale longer than expected however that was no fault of theirs, the challenges Georgie and Laura had to deal with were handled professionally and efficiently and got us to the final result we needed!! I am so very grateful, thank you

Gemma · 15 March 2026

★★★★★ 5/5

Google

Customer service is amazing! But special thanks to Dannielle Kennett, she was so lovely and always seemed happy to help and explain things when needed. Couldn’t ask for a better service.

Lucy · 26 February 2026

★★★★★ 5/5

Google

All the staff have been amazing… everything has been tip top from start to finish… but a special mention to Helen Nicholson who has been outstanding… thank you all so much.

Helen · 26 February 2026