Every review we hold for the Coulsdon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA huge thanks Xact, especially Anna at the Balsall Common office for being so patient, kind, helpful and pleasure to work with during our house purchase.
Deana · 13 December 2025
Agent replied · 13 July 2026
Hi, Deana. Thanks for taking the time to share your positive experience. We truly appreciate it!
★★★★★ 5/5
GoogleI used Sarahmain before and kept a good contact and relationship with them. Scott is really helpful and very supportive for any query we had. Strongly recommend!
Catherine · 1 December 2025
Agent replied · 1 June 2026
That's great to read Catherine, thank you for your review and your recommendation.
Sarah Mains
★★★★★ 5/5
GoogleAs a first-time landlord, I was completely new to the process of letting a property and totally clueless, Sean from Ewe made everything so simple and stress-free from start to finish.
His knowledge, patience, and clear communication made the whole process so easy. He took the time to explain every step, answered all my questions (no matter how basic!), and made sure I felt confident and supported throughout.
Thank you so much!
Beth · 22 July 2025
★★★★★ 5/5
GoogleMichael was incredible. He gave so much of his time, patience and calm for what is often a stressful process. I know he did this for the other side too. An honest broker, a wise support and brought the transaction from beginning to end.
Samuel · 3 June 2025
Agent replied · 3 June 2026
Thank you for your amazing feedback! We’re thrilled to hear that Michael provided you with such dedicated support throughout the process. His patience and calm demeanor truly make a difference during what can be a stressful time. Your appreciation means a lot to us! If you need anything in the future, please don’t hesitate to reach out. Thank you again!
★★★★★ 5/5
GoogleSean was very helpful from the first conversation we had making me feel at ease.
He guided me through the process and made it very simple. The house was on the market for two weeks before having an offer of asking price.
Philip · 22 June 2025
Agent replied · 22 June 2026
Thank you for such a fantastic 5 star review of our estate agents Philip - the team are delighted with your comments. We really appreciate you taking the time to share your experience with others and wish you all the very best.
★★★★★ 5/5
GoogleClaire was first class in showing us the property and quickly producing a Memo of Sale as soon as the offer had been accepted. She dealt with a hefty bump in the road very professionally, ensuring that we remained the buyers of the property. Peter handled all the mechanics very well; it's the first time I've had first hand experience of a role like his, and now i don't know why everybody doesn't do it!
David · 5 June 2025
★★★★★ 5/5
GoogleRyan recently sold our property for the price we wanted,
We were extremely pleased with the service he and his team provided,
He is a smiley guy and very pleasant and friendly,
We would definitely recommend him to sell your property,
All the best
Tony & Diana
Conisbrough
Tony · 20 June 2026
Agent replied · 4 July 2026
Hi Tony,
Thank you for the lovely words, it was a great pleasure working with you and Diana.
★★★★★ 5/5
GoogleClaire was absolutely incredible when it came to our exchange process for our property - throughout the entire journey the entire team were amazing at communicating with us and answered any questions we had as first time buyers, nothing seemed like too much for them.
Thank you so so much once again for helping us - we will be using them again in the future!
Lindie · 5 September 2025
★★★★★ 5/5
GoogleFirst class Both the sale and purchase were handled professionally and courteously. I was kept fully informed throughout, Claire and Peter went the extra mile to ensure all went smoothly. have already recommended them to friends.
Jane · 8 May 2026
★★★★★ 5/5
GoogleCannot fault Xact, Roz has been outstanding at all stages of the sale. We originally went with another agent who let us down badly. Wish we had gone with Xact from the start cannot recommend highly enough.
Nikki · 13 July 2025
Agent replied · 13 July 2026
Hi, Nikki. We appreciate the kind words and are glad we could provide you with a positive experience!
★★★★★ 5/5
GoogleA Big THANK YOU to Yvonne for her Professional and Knowledgeable Approach throughout the selling process of my property. I would not hesitate to recommend Yvonne who was Very Helpful, Friendly, Approachable and able to answer any queries that came along.
Sue · 27 May 2025
Agent replied · 27 May 2026
Hi Sue, thank you so much for taking the time to leave the review & your kind words :) It was our pleasure to help you with your property sale, and whilst not exactly without problems, I am so pleased that we got to the required result in the end :)
★★★★★ 5/5
GoogleI'm going to keep my review simple but hopefully effective. I completed a property purchase this week and it was from the very start to completion a totally trouble/stress free experience.
HIGHLY RECOMMENDED + special thanks to Imaan & Michael
John · 3 April 2026
★★★★★ 5/5
GoogleCart thank Nicola and the team enough nothing was to much trouble for them ,every question answered quickly buying my.new home with them went through quickly with out issues with Nicola keeping me updated at every step of the way ,amazing service lovely friendly staff
Lisa · 22 February 2026
★★★★★ 5/5
GoogleNicola and Sean were great - friendly, professional and they really cared about us and worked hard to get our purchase over the line. Really appreciate them and very happy to recommend.
Victoria · 1 June 2026
★★★★★ 1/5
GoogleI've sold with these and, honestly, I wouldn't recommend them NOT AT ALL. They're brilliant if you're buying from them, but if you're selling, they'll just call you, rip you off, and give you false information. They'll slip something into the contract that you haven't actually read, so you have to be absolutely careful. Make sure you read every single detail because they say one thing and then do something totally opposite. I spoke to the branch manager again today (LEE) and, as expected, he just defended his staff. I've been totally conned, 100%, and there's nothing I can do about it. Would not recommend dealing with them at all.
Luke · 1 June 2026
★★★★★ 5/5
GoogleWe sold our house through Ewe Move and the whole process was smooth from start to finish. Sean and Nicola were fantastic, always helpful, friendly, and professional. Any issues that came up were dealt with efficiently, making the whole experience stress-free. Highly recommended.
Anna · 22 February 2026
★★★★★ 5/5
GoogleHappy with this branch is the best I have more than 10 years with them They are fast and correct Especially Carina ,Zahid and Domenic Celeste they are the best always ready to help And fast resolution best ones :) .
Belal · 18 March 2026
★★★★★ 5/5
GoogleI spent some time looking for the right estate agent to help me sell my property and I’m very glad I chose Xact. From the outset I found Steve to be very pragmatic in providing sound advice re the selling price, but the standout for me were Roz and Anna. They were always available to discuss matters and went above and beyond to help understand the status of other buyers in the chain. Their experience shone through and they were excellent.
Nigel · 13 August 2025
Agent replied · 13 July 2026
Thank so much for your review best regards Jeremy
★★★★★ 5/5
GoogleHelen has been an absolute god send through the process of buying my first house - really responsive and has done a great job getting everything arranged and keeping things moving along so far🙂 …
Katie · 26 April 2026
★★★★★ 5/5
GoogleZest have been excellent, and in particular Kate. They took on and ensured my students lets meet current and future regulation. They found a significant issue which required a toilet and bathroom to be changed for 2 bathrooms. Given the …
James · 26 February 2026
★★★★★ 5/5
GoogleDonna and the team have been very supportive all the way through a very challenging house sale, thanks for all your help.
Michelle · 1 November 2025
Agent replied · 1 June 2026
You are very welcome Michelle, thank you for your review. Donna is delighted with your comments
Sarah Mains
★★★★★ 5/5
GoogleWe haven’t found our home yet, but Al has been excellent throughout our search so far. He has answered all of our questions clearly and always takes the time to help, which we really appreciate. He’s a genuinely nice guy with a very friendly attitude. We’re grateful for his support and would highly recommend him.
George · 11 March 2026
Agent replied · 11 June 2026
Thanks George, that's really very kind. It was lovely to meet you both, and fingers crossed, we can find exactly what you're looking for as soon as possible to get you guys more space!!
★★★★★ 5/5
GoogleWe have just moved, and we sold our house through Xact. We were incredibly impressed with the service - right from first putting our house on the market through to completing the sale, we felt we were in safe hands, and we always had really good communication from Xact, always friendly, professional and timely. We really appreciated having a named person to assist us at each stage, and it felt like Xact really cared about helping us sell and complete our move. Thank you so much!
Fiona · 13 July 2025
Agent replied · 13 July 2026
Hi Fiona, thank you for your kind words Jeremy
★★★★★ 3/5
GoogleParking is restricted and can get busy on days. Street parking is metered. Ilkley is lovely and accessible via A roads only so any roadworks can signal delays. Company itself is friendly and inviting.
Rehan · 11 April 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.