Trusted Agent profile · Coulsdon
Verified
★★★★★
433 reviews across 2 platforms
150-152 Brighton Road, Coulsdon, CR5 2YQ
Park & Bailey's office in Coulsdon, at 150-152 Brighton Road, is rated 4.9 out of 5 across 433 reviews on two platforms, including 432 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of two awards Park & Bailey won in 2026.
The Trusted Agent 2026 results for Park & Bailey, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Coulsdon office, from every platform, shown as written. First names only.
5/5
GoogleIt was a pleasure dealing with Grainne and the team Sue was our Sale coordinator and she helped ensure it was as smooth a process as could be. Thank you again.
Thanks so much for your kind review. We're delighted to hear about your positive experience. We'll make sure to pass your lovely feedback on to Grainne, Sue and the rest of the Coulsdon team.
5/5
GooglePark and Bailey in Coulsdon have been very easy and efficient to deal with. The staff in the office are professional and someone always answers the phone. The use of an app to schedule viewings is particularly useful. The staff who attend viewings are very friendly and approachable - Drew and Ruby in particular were lovely. A very good experience overall.
Hello Alice, thanks for taking the time to leave a review. We appreciate you sharing your positive experience. We'll pass your kind words over to Drew, Ruby and the Coulsdon team.
4/5
GoogleGrainne was friendly and she was prompt. Nice to talk to
Hello Cnott, thanks for the 5-star review. We'll pass your feedback over to Grainne and the Coulsdon team.
5/5
GoogleMy husband and I found the team at Park and Bailey made our moving experience easier, guiding us along the way. Melissa and Sue were both very helpful and responded quickly to any queries. Nothing was too much trouble and would recommend Park and Bailey to anyone seeking to move.
Hello Jill, thank you for taking the time to leave us a review. We'll pass your kind comments over to Melissa, Sue and the rest of the Coulsdon team.
5/5
GoogleThe service from Park and Bailey Coulsdon team was professional and friendly at all times. Nothing was too much trouble for them. I would highly recommend them as they helped with the smooth and quick transition of my house sale within two months.
Hi Sharon, we appreciate the review. Thank you for sharing your positive selling experience. Great to see you'd highly recommend us. We will pass your feedback over to the Coulsdon team.
5/5
GoogleXav and Joanna really worked hard to find the right tenants in as short a period of possible once I know the previous occupiers were leaving. They managed the whole process smoothly and calmly, and I now can't wait to welcome my new tenants to the property in just a couple of weeks.
5/5
GooglePark and Bailey have been excellent in helping us with the purchase of our new property! Great communication and very efficient. A special mention of thanks to Sue, Rebecca and Mary who have been a pleasure to deal with.
Hello Jo, thank you for leaving us a review. We'll pass your kind comments over to Sue, Rebecca, Mary and the rest of the team.
5/5
GoogleLuke, Ruby and the entire P&B team have been fantastic. Right from listing the house to lining up viewings and conducting them professionally has meant that we have been able to secure a buyer for our house through the hard work of the team. Would recommend them for anyone looking to buy or sell in the area.
Hello Mohit, thanks for the 5-star review. Great to hear of your positive selling experience and that you would recommend us too. We will pass your feedback over to Luke, Ruby and the rest of the Coulsdon team.
5/5
GoogleRuby Moss from Park & Bailey is a credit to her company. She couldn't have been more helpful and extremely efficient. I can't praise her highly enough
Hello Mrs Brooham, thank you for taking the time to leave a review. We'll share your kind words with Ruby and the Coulsdon team.
5/5
GoogleI have been dealing with Ruby at the Coulsdon office, she has been amazing. Everything has run smoothly due to her professionalism. She is also very helpful and friendly and always makes time to answer any queries I may have. For these reasons I'd be happy to recommend her.
Hello Carol, thank you for the 5-star review. Great to hear of your positive experience and that you would recommend us. We will pass your comments over to Ruby and the Coulsdon team.
5/5
GoogleRebecca is a true asset to the Coulsdon branch. She has been assisting us in our search and clearly understands our requirements. She is a great communicator who is always positive in her approach and keen to help.
Hello SNK, thanks for leaving a review. We'll pass your kind comments over to Sue and the Coulsdon team.
5/5
GoogleMy Husband and I are first time buyers and have recently bought our first house through Park and Bailey. The process from start to finish was seamless and given we’ve never done this before; P&B were helpful in guiding us through. We hit a …
Hello Sophie, thanks for the review. Congratulations on buying your first home, we hope you are enjoying it. Great to hear the service was seamless. We'll share your comments with Alice and the Coulsdon team.
5/5
GoogleI cannot thank the team at Park and Bailey enough for all of their help with my house sale and purchase. Due to interest rates rising in October we had many issues along the way but Rebecca, Grainne and Sue were so understanding and …
Hello Kelly, we appreciate you taking the time to leave us a review. We'll pass your kind comments over to Rebecca, Grainne, Sue and the rest of the Coulsdon team.
5/5
GoogleBecca & Team at Park and Bailey have been a delight to work with. Due to some unfortunate luck this is the second time we've been in the purchase process with them and we're so pleased to have completed finally! Becca was supportive …
Hello Will, thank you for leaving us a review. We'll pass your kind comments over to Becca and the rest of the Coulsdon team.
5/5
GoogleHaving just completed a purchase through the Coulsdon office of Park & Bailey I’d be remiss not to thank the whole team for their help. Rob was a fount of local knowledge during the viewings then Ginette and Sue in the sales progression …
Hello Stephen, thanks for leaving a review. We'll pass your kind comments over to Rob, Ginette, Sue and the rest of the Coulsdon team.
5/5
GoogleRuby was lovely, helpful, punctual and knowledgeable of the properties and the area.
Hello Linda, thanks so much for your kind review. We'll be sure to share your comments with Ruby and the rest of the Coulsdon team.
5/5
GooglePark & Bailey are worth every penny! As a seller, I came to them via a recommendation and my experience of their professionalism and hard work was consistent with that. All the P&B team are great but particularly Hadley, Becca, Sue and …
Hello Stuart, we appreciate you taking the time to leave us a review. We'll pass your kind comments over to Hadley, Becca, Sue, Grainne and the rest of the Coulsdon team.
4/5
GoogleOur journey began with Hadley giving us a valuation of our property together with some invaluable advice. We warmed instantly to Hadley, very professional, easy to get on with and friendly. We felt confident that he could provide us with a …
Hello Janie, we appreciate the review. Great to hear about your positive experience and that you'd recommend us. We'll share your kind words with Hadley, Rebecca and the rest of the Coulsdon team.
5/5
GoogleRuby and Luke looked after us having had a sale fall through and moved from one agent to Park & Bailey. They created excellent literature, showed potential buyers around with professionalism and I think Ruby secured an offer on any she …
Hello Tom, we appreciate the 5-star review. Thank you for sharing your positive experience. We'll pass your comments over to Ruby, Luke and the rest of the Coulsdon team.
5/5
GoogleExcellent service from Park and Bailey (Coulsdon). Prompt efficient service. Great communication. They found us a buyer who made a good offer within a week even though the property was not properly on the market.
Hi Steve, we appreciate the 5-star review. Thank you for sharing your positive selling experience. We will pass your kind words over to the Coulsdon team.
5/5
FacebookJust wanted to say a huge thank you to all the team at Park & Bailey Coulsdon for your support with selling my property. You made it all as stress free as possible and can't recommend them enough. A special huge thanks to Sue and Rob who kept me calm at the most stressful times and always returned any missed calls as quick as possible. Thank you!
Thank you Sophie, very kind. Was a real pleasure working with you and I hope you enjoy your new home and all stay safe and well. Thanks Hadley
5/5
GoogleExcellent service from Joanna and Xavier
Thank you for sharing your feedback, Faisal. We're delighted that Joanna and Xavier provided you with such excellent service. They'll be thrilled to hear this. We truly appreciate you taking the time to share your experience.
5/5
GoogleWe were first time buyers and brought through Park and Bailey. They were extremely helpful throughout the whole process, guiding us through each step. Special mention to Melissa and Sue who made the process seamless and quick. From offer to …
Hello Jodie, thanks for the review. We'll pass your kind comments over to Melissa, Sue and the rest of the Coulsdon team.
5/5
GoogleThe team have been really helpful in supporting our house hunt, Ruby in particular has been excellent showing us some lovely houses
Hi Katie, thanks for taking the time to leave a review. We appreciate you sharing your experience. We will pass your kind words over to Ruby and the rest of the Coulsdon team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Park & Bailey's Coulsdon office has 433 reviews across two platforms: 432 on Google, 1 on Facebook.
Park & Bailey Coulsdon is rated 4.9 out of 5 across all 433 reviews, and 4.9 out of 5 on Google from 432 reviews.
Yes. In The Trusted Agent 2026 awards: Park & Bailey, Coulsdon won Platinum; Park & Bailey, Caterham on the Hill won Gold.
Park & Bailey Coulsdon, 150-152 Brighton Road, Coulsdon, CR5 2YQ.
