Trusted Agent profile · Coulsdon
Verified
★★★★★
433 reviews across 2 platforms
150-152 Brighton Road, Coulsdon, CR5 2YQ
Park & Bailey's office in Coulsdon, at 150-152 Brighton Road, is rated 4.9 out of 5 across 433 reviews on two platforms, including 432 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of two awards Park & Bailey won in 2026.
The Trusted Agent 2026 results for Park & Bailey, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Coulsdon office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service from start to finish. The team made selling the property incredibly straightforward. They handled viewings smoothly and kept me updated at every stage. The whole sale felt well managed and stress free. Would definitely recommend Park and Bailey.
Hello Catherine, thanks for taking the time to leave a review. Great to see you would recommend us. We will pass your kind comments over to the Coulsdon team.
5/5
GoogleMost Efficient ,Friendly, Prompt, Responsive ,Polite, Perseverant ,and Always Keeping me in touch Quickly with any latest developments. I found Park and Bailey Estate agents Always Ready to Listen Carefully to my Views and Suggestions ,rather than imposing Their will .A Pleasure to do business with. I have No hesitation to recommend this Estate agent to any one. THANK YOU ,PARK AND BAILEY.
Hi Dev, we appreciate you leaving a review. Thanks for sharing your positive experience, great to see you'd recommend us too. We will pass your kind comments over to the Coulsdon team.
5/5
GoogleXav was highly professional, knowledgeable, and extremely responsive. Communication was clear and efficient throughout, and he handled everything quickly and credibly. A very smooth experience overall, would recommend.
5/5
GoogleOutstanding and prompt service from the entire team, especially Luke, who went above and beyond to help us find our dream home. Make sure you check them out before anyone else. Fantastic
Hello Nithiya, we appreciate you leaving us a review. Great to hear of your positive purchasing experience. We will pass your feedback over to Luke and the Coulsdon team.
5/5
GoogleFantastic from start to finish. Ruby was vey helpful
Hi Oskar, thanks for the 5-star review. We will pass your kind words over to Ruby and the Coulsdon team.
5/5
GoogleDealing with the Coulsdon office proved to be a positive experience. The marketing of our property was excellent, the sales staff were helpful and the supporting technology kept us advised of viewings and customer feedback. After sales support was also good and kept things moving along to a successful conclusion. Well done Park & Bailey!
Hi John, we appreciate you leaving a review. Thank you for sharing your positive experience. We will pass your feedback over to the Coulsdon team.
5/5
GoogleFrom start to finish, our experience with Becca and Sue has been immaculate. We knew we'd have a bit of a wait since we were the start of a chain, but they both went out of their way to keep us informed and updated, first Becca and then …
Hello Lisa, thanks for taking the time to leave us a review. Congratulations on buying your home. We'll pass your kind words over to Becca, Sue and the rest of the Coulsdon team.
5/5
GoogleNothing is ever plain sailing in the world of property but park and Bailey make the whole journey as smooth sailing as possible. From last minute bookings/viewings they literally go the extra mile for you, you are kept up date with regular phone calls and updates, no matter how many times you call, someone is always at the end of the phone to help and assist you. Emails are always replied too almost instantly. Massive thank you to Hadley, Rebecca, rob, jill and sue. We are absolutely delighted with our new home and it wouldn’t of been possible without you. THANK YOU!!PositiveResponsiveness, Professionalism
Hello T Janes, thank you for the review. We are pleased to hear about your experience, we will pass your comments over to Hadley, Rebecca, Rob, Jill, Sue and the Coulsdon team.
5/5
GoogleThank you to everyone at Park and Bailey. We all know that the housing market is not easy at the moment and in our case one potential purchaser pulled out just as we were about to exchange. But Rebecca and the team introduced a new buyer to …
Hello Philip, thanks for leaving us a review. We are pleased to hear you would happily recommend us and we hope you are enjoying your new home. We'll pass your kind comments over to Rebecca, Sue and the Coulsdon team
5/5
GoogleLuke has been amazing, very knowledgable, professional and helpful! Couldn’t recommend more.
Hi Lauren, thanks for the review. Great to see you would recommend us. We will pass your kind words over to Luke and the Coulsdon team.
5/5
GoogleWe have used a few estate agents in the past and Park and Bailey are by far the best! Everyone was so professional, lovely to speak to and very helpful! They also always answered the phone which some places don’t! A special thank you to Sue for chasing our solicitors and making the sale happen! Would definitely recommend.
Hello Elizabeth, thank you for taking the time to leave us a review. We'll pass your kind comments over to Sue and the rest of the Coulsdon team.
5/5
GoogleI have had a fantastic experience with Park & Bailey, mainly Ruby and Hadley - who were all extremely professional, thoughtful and really had my best interests at heart. They were all very diligent and ensured that I was always kept updated right from the outset until completion. I would highly recommend Park & Bailey and would definitely use them again.
Hello Mina, we appreciate you leaving a review. Great to hear of your positive experience and that you would highly recommend us. We'll pass your kind words over to Rebecca, Hadley, Sue and the rest of the Coulsdon team.
5/5
GoogleLuke was great at helping me vist a house multiple time. He was very understanding from my point of view and help both parties meet an agreement
Hello Sahil, we appreciate the 5-star review. Thanks for sharing your positive experience. We will pass your comments over to Luke and the Coulsdon team.
5/5
GoogleRuby was absolutely delightful! She knew so much about the properties (which I've been quite shocked to find is not the case for most agents!) Ruby also clearly had a great relationship with the vendor which I think speaks volumes. Definitely recommend!
Hello Caitlin, we appreciate you taking the time to post a review. Thanks for sharing your positive experience. We'll share your kind comments with Ruby and the rest of the Coulsdon team.
5/5
GoogleThe service I've received so far has been excellent. Ruby has been very efficient.
Hi Roy, thanks for the review. We will pass your rating and your kind words over to Ruby and the Coulsdon team.
5/5
GoogleWe’re really pleased with the service, in particular from Rebecca. She has been great to work with, giving regular updates and working hard to help us get the deal done - thank you Rebecca!
Hello Emily, thanks for taking the time to leave a review. We'll pass your kind words over to Rebecca and the rest of the Coulsdon team.
5/5
GoogleRuby and the team were very professional. The house sold quickly with a selling price higher than I could have imagined. Thank you team.
Hello Julian, we appreciate the 5-star review. Thanks for sharing your positive selling experience. We will pass your kind words over to Ruby and the Coulsdon team.
5/5
GoogleI was just about to write a review about P&B and in particular Becca and then saw what someone else had written which has shocked me. Then I saw that this 'person' just writes bad reviews on everything! For us, Becca was very professional …
Hello Warren, thanks for the review. Happy to hear of your positive experience. We'll pass your kind words over to Becca and the rest of the Coulsdon team.
5/5
GoogleWe sold out house through Park & Bailey because they are the largest agent in the area in terms of stock and their understanding of the local market. Rebecca was our POC, and she was wonderful in guiding us through the sales & marketing …
Hello U P, thank you for leaving a review. Great to hear of your experience and that you would recommend our services. We'll pass your comments over to Rebecca, Sue and the rest of the Coulsdon team.
5/5
GoogleSue and the team were amazing in helping us buy our first home! Highly recommend. Buying a house is definitely a very stressful process but Sue was brilliant in guiding us through it. She pushed things through, gave us updates as soon as she got them and was always very prompt to respond to our questions.
Hello Alastair and Imogen, we appreciate you taking the time to leave us a review. We'll pass your kind comments over to Sue and the rest of the Coulsdon team.
5/5
GoogleReally love this agency! I’ve been working with Xav and he was great at finding properties that truly matched what I was looking for. Highly recommend!
Thank you so much, Mariia. We're delighted that Xav was able to find you the perfect property. He and the Nine Elms lettings team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleVery professional team. Ruby has been very supportive! She is great in understanding the requirements and offers options accordingly in a timely manner. She is very approachable has a very positive attitude!
Hello Darshan, thanks so much for your kind review. We'll be sure to share your comments with Ruby and the Coulsdon team.
5/5
GoogleBecca was very helpful and proactive by helping with my search and helping advise realistic financial obligations / expectations. Very grateful for her help she is an absolute pleasure! Thank you again
Hello Victoria, thanks for the review. Great to hear of your positive experience. We'll share your comments with Becca and the rest of the Coulsdon team.
5/5
GoogleFound your staff very professional , efficient and helpful through out the process . In particular regular weekly (minimum) updated ok the progress . Would highly recommend Oark and Bailey Coulsdon.
Hello Joan, we appreciate the review. Great to hear you would highly recommend us. We'll pass your comments over to the Coulsdon team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Park & Bailey, Coulsdon won Platinum; Park & Bailey, Caterham on the Hill won Gold.
