Trusted Agent profile · Coulsdon
Verified
★★★★★
433 reviews across 2 platforms
150-152 Brighton Road, Coulsdon, CR5 2YQ
Park & Bailey's office in Coulsdon, at 150-152 Brighton Road, is rated 4.9 out of 5 across 433 reviews on two platforms, including 432 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of two awards Park & Bailey won in 2026.
The Trusted Agent 2026 results for Park & Bailey, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Coulsdon office, from every platform, shown as written. First names only.
5/5
GoogleProbably the most professional and efficient agent I’ve ever used, great property management services, special shout out to Lily Wang who is super helpful throughout our tenancy
Thank you so much, Tianqi! We're delighted that our property management services have exceeded your expectations. Lily will be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleHuge thank you to Luke and Ruby who have been fantastic to work with throughout the whole process. Their support and professionalism is greatly appreciated!
Hello Eloise, we appreciate the review. Thank you for sharing your positive experience. We'll pass your kind words over to Luke, Ruby and the Coulsdon team.
5/5
GoogleI had a great experience - Ruby was very knowledgeable about all aspects of the house and was able to answer all my questions.
Hello Alexandra, thanks for the 5-star review. We appreciate you taking the time to share your positive experience. We will pass your feedback over to Ruby and the rest of the Coulsdon team.
5/5
GoogleSteph and Xavier were very helpful for me to look for the flat and move in smoothly
Thank you so much, Rebecca. We're delighted that Steph and Xavier were able to help you find your flat and ensure such a smooth move-in. They will both be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleGreat experience with Park and Bailey Coulsdon. Everyone helpful, knowledgeable and proactive and a particular shout out to Ruby who we dealt with most and who was great.
Hello Stella, thank you for the 5-star review. We'll share your feedback with Ruby and the Coulsdon team.
5/5
GoogleWe have used Park & Bailey twice over the years, on both occasions it has been a very positive experience, the house sold very quickly and without any issues, Luke & Ruby were both very professional and kept us updated during the process, we wouldn’t hesitate to use or recommend them in the future.
Hello Kim, thank you for the 5-star review. Great to hear of your positive experience and that you would recommend us. We will pass your comments over to Luke, Ruby and the rest of the Coulsdon team.
5/5
GoogleWe had a really positive experience with the team at Park & Bailey in Coulsdon and also when visiting another branch while we were looking around the area. Everyone we met was friendly, approachable, and genuinely helpful rather than pushy, which made the whole process feel much more relaxed. They took the time to answer our questions, gave honest advice about the local area, and made us feel comfortable throughout the viewings. Communication was great and it was clear the team really cares about helping people find the right home. Overall, a very professional but also personal service. We’re really grateful for the support and would happily recommend them to anyone looking to buy or sell in the area.
Hi Shamika, we appreciate the 5-star review. Great to see you would recommend our services. We'll share your positive feedback with the Coulsdon team.
5/5
GoogleI am pleased to endorse Miss Ruby has been a wonderful person facilitating our viewing experience Regards Sam
Hello Sam, thank you for the 5-star review. We'll pass your kind comments over to Ruby and the Coulsdon team.
5/5
GoogleWe have had an excellent service from Park and Bailey throughout the sale process and would highly recommend their professional and calm attitude. From the initial meeting with Hadley, through all the interactions with other staff, we have had an incredibly smooth transaction in a challenging market. Huge thanks to the team!
Hello Angela, we appreciate you taking the time to leave a review. We are pleased to hear you would highly recommend our services. We'll share your kind words with Hadley and the rest of the Coulsdon team.
5/5
GoogleOn arrival at the property for sale, the young lady was very knowledgeable and professional. She was able to answer all my questions and give some background information. After putting in an offer this was dealt with swiftly and efficiently by Luke’s team. So far I have been very impressed with Park & Bailey’s performance. I hope we can now swiftly crack on and head for completion.
Hello Elizabeth, thanks for leaving a 5-star review. We appreciate your sharing your experience. We'll pass your comments over to Luke and the rest of the Coulsdon team.
5/5
GoogleWe wanted to express our sincere gratitude for the exceptional service from the entire team at Park & Bailey. As a first-time buyers, the entire process seemed daunting initially, but we kept the trust in the whole process which yielded results at the end. Let me call out two specific individuals who made our bumpy ride smooth where possible by extending all their love and support. Grainne Lyas One of the lovely people I have met within Park & Bailey. You extended all the love and support during the initial days of negotiations by being transparent about what vendors expectations are in terms of the asking price etc. The professionalism which you have shown to us is highly appreciated. We have experienced elsewhere the estate agents think we are not the serious buyers and behave differently with us; however Grainne was an exception to it & we could sense she was respectful and trusted US. All i can say Grainne is that HUGE THANKS TO YOU and please continue do what you do - I am sure people will remember how you treated them 🙂 Sue Hodson I think Sue is a true asset to Park & Bailey. To be honest she took all the risk on her shoulder when our first mortgage was turned down by the lender (not our fault but the credit agency reported my partner name incorrectly). The days were stressful getting the name correction with credit agencies, speaking to the mortgage brokers, arranging the deposit amounts & co-ordinating with estate agents etc but Sue trusted us and gave us enough time to arrange the necessary paperwork etc.She went an extra mile to convince the vendors about the situation regarding the delay in the process which really helped us where we are today. Sue - please consider our sincere thanks YOU have positively impacted our lives. You have been very kind to us and I am sure you will impact many more lives at work good luck 🙂 TO the entire PARK & BAILEY team Thanks for making our first home purchase very special as we welcome our new BABY into the new house. YES it was a bumpy ride being the first time buyers many unknowns were thrown at us on our way however the entire process was handled with care and attention and someone was always there to handle any questions I had, promptly responding to calls and emails. A professional, knowledgeable and lovely team that I would highly recommend to anyone within my network. I will look forward to speaking to some of you again in the future. Hope you are happy for me to publish this feedback on the internet.
Hello Anoop, we appreciate you leaving a review. Great to hear of your positive experience as first-time buyers, we hope you are enjoying your new home. We'll pass your kind comments over to Grainne, Sue and the rest of the Coulsdon team.
5/5
GoogleGreat service from the JLL team on helping me find new flat in record time. Special thanks to Charlie Jeffery in making the process very smooth and clear
Many thanks for leaving such positive feedback.
5/5
GoogleHadley, Luke & Ruby advised us on the marketing strategy for our home and pricing it right being the crucial element. We got 13 viewings booked in within a week of going live and had multiple offers on the table within 48 hours of the viewings and achieved £15k over the asking price, just in time to get our offer accepted on our onward dream home. Excellent work by all, and here's to getting it all over the line smoothly :)
Hi Joe, thanks for leaving a 5-star review. We appreciate you sharing your positive experience. We will share your kind comments with Hadley, Luke & Ruby and the Coulsdon team.
5/5
GoogleRuby at Park and Bailey has so far been exceptional in our home buying journey. No issue is too big or small, and she is constantly providing progress updates and keeping us informed throughout the process. Working with Park and Bailey has been smooth and enjoyable. We are looking forward to continuing the home buying process with Park and Bailey by our side.
Hello Chloe, thank you for taking the time to leave a review. We'll share your kind words with Ruby and the rest of the Coulsdon team.
5/5
GoogleExcellent service, Park & Bailey were by far the best estate agents we met with after viewing 12 properties. Ruby was fantastic and really attentive to what we were looking for. When the first property we viewed with her wasn't quite right …
Hello Dominique, we appreciate the 5-star review. Thank you for sharing your positive experience, and it's great to see that you would recommend us. We'll pass your comments over to Ruby and the rest of the Coulsdon team. Enjoy your forever home.
5/5
GoogleWe sold our house through Park and Bailey, and our onward purchase was listed with them too. There is good reason why so many Coulsdon residents choose to sell their homes through Park and Bailey Estate agents, as they are really proactive …
Hello Lorraine, thank you for taking the time to leave a review. We appreciate you sharing your positive experience. We will pass your kind words over to Hadley, Ruby and the Coulsdon team.
5/5
GoogleMy partner and I had an exceptional experience when buying a house through Park & Bailey. In particular, Sue and Ruby were outstanding in helping us keep our sale on track and helping us follow up with vendors and solicitors. They were …
Hello Elizabeth, thank you for leaving a review. We appreciate you sharing your positive buying experience and are thrilled to see that you would recommend us. We'll share your kind words with Sue, Ruby and the rest of the Coulsdon team.
5/5
GoogleP&B have been really helpful and accommodating helping us find our dream home. Luke organised a couple of viewings and Ruby showed us around. Big thanks to Ruby who had all the answers to our many questions and was very helpful explaining everything to us.
Hello Alex, thanks for taking the time to leave a review. Great to hear of your positive buying experience. We will pass your feedback over to Luke, Ruby and the Coulsdon team.
5/5
GoogleI recently met with Ruby Moss who took time out of her day to show me around multiple properties. She was friendly, efficient and an all round pleasure to be around. Thank you Ruby for all your help!
Hi Tasmin, thanks for the review. We appreciate you sharing your positive experience. We will pass your kind comments over to Ruby and the Coulsdon team.
5/5
GoogleI can highly recommend Park & Bailey - very responsive and professional, and made the process of searching for house really straightforward. Ruby was great to deal with as the agent, and the addition of a progression service with Sue was …
Hello Jack, thank you for leaving a review. We appreciate you sharing your positive experience and are thrilled to see that you would highly recommend us. We'll share your review with Ruby, Sue and the Coulsdon team.
5/5
GoogleI can’t recommend Park and Bailey enough. They made buying a house seem less and stress free. Rebecca was especially amazing throughout. She guided us through the sale and helped stay on top of all solicitor queries, ensuring everyone in …
Hello Luke, thank you for the review. It's great to hear you would recommend us. We hope you are enjoying your new home. We'll share your kind words with Rebecca and the Coulsdon team.
5/5
GoogleWe had a fantastic experience working with Ruby and Luke at Park & Bailey Estate Agents Coulsdon. We are still in process of completion, but our experience so far with Ruby and Luke has been excellent. They’ve both been professional, …
Hello Kessa, thanks for taking the time to leave a review. We appreciate you sharing your positive experience, and great to see you'd highly recommend us. We will pass your comments over to Ruby, Luke and the Coulsdon team.
5/5
GoogleWe had a fantastic experience with Park & Bailey while searching for our new home. From start to finish, the whole team was incredibly professional, helpful, and attentive. A special shoutout to Rebecca, who showed us around the …
Hello Francesca, thank you for the review. we appreciate you sharing your positive experience. Great to hear that you would highly recommend us. We'll pass your kind comments over Rebecca and the Coulsdon team.
5/5
GoogleWe are delighted with the support from Park and Bailey with our recent house purchase and couldn’t be happier with the experience. From the very beginning, Ruby was professional, friendly, and incredibly knowledgeable about the market and …
Hello Annalisa, thank you for your review. We appreciate you sharing your positive purchasing experience. We'll pass your feedback over to Ruby, Alice and the Coulsdon team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Park & Bailey's Coulsdon office has 433 reviews across two platforms: 432 on Google, 1 on Facebook.
Park & Bailey Coulsdon is rated 4.9 out of 5 across all 433 reviews, and 4.9 out of 5 on Google from 432 reviews.
Yes. In The Trusted Agent 2026 awards: Park & Bailey, Coulsdon won Platinum; Park & Bailey, Caterham on the Hill won Gold.
Park & Bailey Coulsdon, 150-152 Brighton Road, Coulsdon, CR5 2YQ.
