5/5
TrustpilotI have had a lovely friendly service…
I have had a lovely friendly service with micheal Poole, i used the Guisbrough branch and Alisha was just brilliant! I would highly recommend this estate agents.
Trusted Agent profile · Coulby Newham, North Yorkshire
Verified
Michael Poole Coulby Newham reviews
★★★★★
387 reviews across 3 platforms
Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
Part of Michael Poole, see every office.
Michael Poole's office in Coulby Newham, North Yorkshire, at Unit E Parkway Centre, is rated 4.6 out of 5 across 387 reviews on three platforms, including 107 Google reviews rated 4.7.
107
Reviews on Google
This office
42
Reviews on Facebook
Business-wide
238
Reviews on Trustpilot
Business-wide
About Michael Poole Coulby Newham
Managed by David Poole our Coulby Newham branch opened in March 2000. This office covers Coulby Newham, Marton, Nunthorpe, Hemlington and Stainton areas. Located at the Parkway Centre it is ideally located close to excellent free car parking.
Reviews
Every review we hold for the Coulby Newham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery impressed with Michael Poole’s…
Very impressed with Michael Poole’s letting team. A special thanks to Sarah for wise and appropriate advice and finding some lovely tenants. Would recommend Michael Poole without hesitation and I’m sure I’ll be using them again in the future! Mhorag
1/5
TrustpilotPoor service
Booked an appointment 3 weeks in advance for a valuation and they didn't turn up. They said they'd doubled booked as they were changing over computer systems. This was even though they'd sent us an email that morning reminding us of the appointment.
5/5
TrustpilotSarah has been brilliant!!!
Sarah has been brilliant!!!! So helpful and patient with me as being a first time private tenant, can't praise her enough.
5/5
GoogleWe are very satisfied with the service provided by Billie Wigley. He responded to emails quickly and handled everything efficiently. Thanks to his support, the whole process went smoothly and we will be moving into our new home very soon. Highly recommended.
Agent replied · 5 August 2026
Thank you Kamila, we're glad that your experience with our Lettings team was so positive.
5/5
GoogleI cannot fault the service I received one bit. The Houseman team made my moving process stress free from start to finish. From the viewing with Raphael, to the referencing process with Emma. They were amazing. Emma was polite, professional …
Agent replied · 1 August 2026
Thank you for the five-star review. You have been a pleasure to work with. Emma and I wish you health and happiness in your new home. Raphael
5/5
TrustpilotHighly recommend
Emeline was fantastic throughout our purchase of a property, she kept us informed continuously, always quick with responses and chased up any answers we needed. Thankyou Emeline :)
5/5
TrustpilotFab experience!
After dealing with a handful of estate agents I found Michael Poole, Guisborough brand, very responsive and helpful! Alisha was great and returned my calls without any issues but the other staff I spoke to were great too!
5/5
TrustpilotGreat service and highly recommended!
Huge thanks to Victoria Wood at Michael Poole Nunthrope for helping us with our purchase! As first time buyers who are not familiar with buying or selling properties, Victoria has been very helpful and reliable throughout the entire process. Her support and professionalism are definitely second to none. Overall, great service and highly recommended.
5/5
TrustpilotThe best agents I have ever come across
Honestly could not fault them, they was amazing and went above and beyond to help me with a not so straight forward sale. They are fast with responses and deal with matters and at a point in my sale I was feel very disconnected with my sale and not very informed by other people, but these guys had no problem keeping me updated and made me feel part of my own house purchase again. I would recommend them to everyone and have already done so a few times.
5/5
TrustpilotGreat service
We both sold and purchased our new house via Michael Poole. They couldn't have helped us more. Particular shout out to Stacey who was brilliant and kept pushing things forward.
5/5
TrustpilotExcellent service
Excellent service. We’ve been with this estate agent for just 1 (one) week and they have sold our property for us. They have been spot on with everything they have done for us. I couldn’t praise them enough. The best Estate Agents that we have ever dealt with, and we’ve dealt with a few. EXCELLENT AGENTS 💯
5/5
TrustpilotOutstanding
Every single member of Michael Poole's staff at Stockton-on-Tees were friendly, helpful and professional. Extremely helpful in assisting me in purchasing my new home and keeping me up to date with the process. Thank you Marion and everyone.
5/5
TrustpilotMy experience with Michael Poole was…
My experience with Michael Poole was literally seamless. I particularly enjoyed working with Allyson. Her communication was top notch and she practically handled all my questions and helped me from the beginning to the end of my purchase. Thank you Michael Poole, thank you Allyson, because of you, I and my wife now live in our dream home.
5/5
TrustpilotExcellent service
The Stockton office team made selling mum’s house a positive experience from start to finish. Luke started by giving me a realistic selling price and some accurate insights into the process. I was kept updated throughout the sale and Emeline and Marion in particular provided timely information on viewer feedback and the eventual buyer’s progress through the process. It was nice to find that when somebody was away others in the office had access to file notes and I wasn’t left waiting for their return. Excellent service and I would use Michael Poole next time.
5/5
TrustpilotExcellent Service
Great service received from Michael Poole (Middlesborough), Craig was excellent throughout the beginning/end of process.
5/5
TrustpilotReally good service by Michael Poole's…
Really good service by Michael Poole's team. Alisha was a constant throughout and kept us updated.
5/5
TrustpilotJo Miller from the rental team was…
Jo Miller from the rental team was fantastic. Made the process really easy to understand and follow as I’d never rented before. Quick to answer any questions I had. Friendly but very professional service.
5/5
TrustpilotSeamless
Oliver was so helpful throughout my whole moving process. He was constantly updating me and helping me out with the next steps. I had a smooth move and really appreciate his help🙂
5/5
TrustpilotFantastic service all round
Fantastic service all round! Special thanks to Stacey Holmes who kept the sale on track from offer to completion.
1/5
TrustpilotExtremely Poor Communication and Lack of Support from Michael Poole
We’ve recently had to remove our property from the market with Michael Poole due to the consistently poor level of communication. It has been extremely difficult to reach anyone at the office, if we, as the sellers, can’t get through, it’s worrying to think how many potential buyers may also be struggling to make contact. The communication has been absolutely shocking. The only feedback we received was via brief text messages that lacked any useful detail. Despite requesting to be copied into all correspondence (as my partner often works away and doesn’t always have access to phone or internet), this request was ignored. Overall, we’re extremely disappointed with the way Michael Poole have handled the sale of our property. We will not be using their services again and would not recommend them to others.
5/5
TrustpilotHouse sale
We recently sold our house with Michael Poole. It's been a very stressful time but the agents were very helpful and supportive especially Marion at the Stockton branch. I would definitely recommend this agency. Many thanks
5/5
TrustpilotWe have just completed our sale with Michael Poole
We have just completed our sale with Michael Poole and the whole experience has been conducted professionally and timely, with regular communication and updates on progress. A special mention for Stacey who provided a great personal service. Would definitely recommend their services and use in the future.
5/5
TrustpilotCompletely brilliant
This is the second time we used Michael Poole and I have to say our experience has been brilliant. Absolutely seamless, the team communicated with us every step of the way - they always picked up the phone when I called. I could not recommend them enough.
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