Michael Poole Coulby Newham reviews

★★★★★ 5/5

Trustpilot

Excellent communication

Alisha was brilliant in keeping me updated throughout the process and was happy to deal with any queries whether by phone or email. An extremely smooth process!

ALISON · 29 April 2026

★★★★★ 5/5

Trustpilot

The service here is fantastic

The service here is fantastic. Right from Chris the valuer to all the office team arranging the details and viewings and in particular Helen who is a marvel at keeping you up to date and chasing solicitors. I'm so glad I went with Michael Poole. You really see the difference when you are purchasing from another agent. Highly recommended. You get what you pay for. Thank you team.

Nicola · 28 March 2025

★★★★★ 5/5

Google

Sheetal was very helpful on end of tenancy processes, she made things run smoothly and ensured both parties agreed, thank you for the help.

Grayham · 5 August 2025

★★★★★ 5/5

Google

I was very please with how everything went with my quest for finding a place. Emma and Raphael were very helpful and I would definitely recommend them to anyone looking for a smooth ride when it comes to navigating the housing market. Thanks guys

Sinenhlanhla · 1 December 2025

★★★★★ 1/5

Trustpilot

This is the worst agent

This is the worst agent I have ever worked with. Supposedly acting for us, this estate agent, I feel, was dishonest and misleading….protecting a chain to our detriment (not informing us that they had the entire chain) . Ill advising and recommending that we fund unnecessary surveys and ,I suspect , sharing privileged information to prospective buyers. In my opinion they were unprofessional, dishonest, bad communicators and the only agent I have ever known to charge for photographs and their own failures!

Casa · 11 March 2026

★★★★★ 5/5

Trustpilot

Michael poole sold our house within 5…

Michael poole sold our house within 5 days,and whenever we had problems with our solicitors or similar they were there to help us out. A big thank you to Helen Nicholson we don't know what we would of done without you. Mark and Christine White.

Christine · 30 October 2025

★★★★★ 5/5

Trustpilot

I had a great experience in purchasing…

I had a great experience in purchasing a property with Michael Poole. Ruby was extremely helpful with perfect communication skills. Thank you.

Christina · 11 May 2026

★★★★★ 5/5

Trustpilot

Debbie was fantastic

Debbie was fantastic, from start to finish, excellent Communication, I would highly recommend, an asset to Michael Poole.

Mr · 4 June 2026

★★★★★ 5/5

Trustpilot

We sold our house in Guisborough off…

We sold our house in Guisborough off market at the agreed guide price. Can't ask for more than that. Jan provided honest advice and Alisha was extremely proactive, the same could not be said for the agent that we bought from. Would not hesitate in recommending MP Guisborough.

Jamie · 22 September 2025

★★★★★ 4/5

Trustpilot

Rental

I have been supported by MP for many years as someone that has rented a property through them, there has been some communication errors initially however during a tenancy deposit dispute Oliver acted as the communicator between myself and landlord. Oliver was helpful, listened and was able to negotiate on my behalf. Thank you

Emma · 14 July 2025

★★★★★ 5/5

Trustpilot

Fabulous service from all

We recently had the pleasure of working with Sarah Jarvis (Lettings manager) she walked us through securing our first rental and went above and beyond in understanding our needs and worries. Nothing was too much for her and her quick responses really helped settle our nerves. We would fully recommend choosing Michael Poole Lettings. Thank you so much.

Rachel · 14 July 2026

★★★★★ 5/5

Trustpilot

Purchase

I have just purchased a property through Michael Poole’s Stockton office and have been highly impressed with the service from the outset. Kathryn has been instrumental in progressing the sale to completion and could be relied upon to provide professional, timely updates.

Dan · 25 October 2025

★★★★★ 5/5

Google

From booking viewings to placing an offer on a property both Tracy and Victoria have been efficient, professional, friendly, and knowledgeable. Tracy was a huge help in providing detailed information on the local area, schools and amenities. All of the questions we had were answered promptly and honestly. Victoria has been wonderful at keeping us informed during the purchase process. She provided us with a checklist on what to expect from start to finish which was a nice detail and has proven to be very helpful. Thank you.

Amy · 2 September 2021

★★★★★ 5/5

Google

I cannot speak highly enough about the unbelievable customer service given to me by Tracy at the Coulby Newham branch. As anyone knows conveyancing is stressful!! Being within the chain I was constantly on the phone to Tracy sometimes several times a day and she has sometimes rang me after close of business to return my calls. I would call this going above and beyond and she worked tirelessly to obtain the desired results of exchanging today. Her professionalism and dedication and always giving me the correct and accurate update I was very grateful for. I said to her a number of times her calming manner and positivity helped me keep calm. Every member of staff whom I spoke to I found helpful. Thank you all but especially Tracy 😀😀

Ade · 2 September 2021

★★★★★ 5/5

Google

I would have no hesitation in recommending Michael Poole Estate Agents - Tracy at Coulby Newham branch went well above her duty to ensure our house sale was completed - she was courteous & calm and took responsibility when others didn't .Tracy became the person we called upon when others failed to communicate - without her intervention we would not have completed our sale in the timescale we did . Tracy was also a great help in getting us in touch with the Michael Poole rental department - thanks also to Judy for helping us throughout the rental process. Here's hoping we can buy our next house through Tracy !!

Yvonne · 2 September 2021

★★★★★ 5/5

Google

Fantastic support and service from Kayleigh. She was completely on the ball and helped us negotiate everything perfectly - she was such a great help. Thank you

Helen · 5 July 2026

★★★★★ 5/5

Trustpilot

Whilst trying to find out next home we…

Whilst trying to find out next home we had been dealing with Sarah who understood our needs and requirements and over several months we identified a property. From the initial call to moving in Sarah went over and above nothing was too much trouble and is a credit to Michael Poole

Ian · 14 July 2025

★★★★★ 5/5

Trustpilot

Excellent support from Ingleby team

Stacey and Leanne were so supportive on the sale of our property. It wasn't always the smoothest with the various hurdles that we needed to get through, but the support of the MP team was hugely appreciated throughout. In particular the extra support provided with the property sale, noting we live 4hrs away, saved us a huge amount of hassle! Thanks again - I just hope that when we come to buying our next house we have a team as good as you to support us through it!

S · 31 May 2024

★★★★★ 5/5

Google

No words how fast my housing situation was sorted out . MANN is agency with very fast help me found accommodation for my criteria. I live under UC and was so hard found acomudation walking from agency to agency . But with MANN was resolved …

Marina · 27 January 2026

★★★★★ 5/5

Google

We have worked with Emma and Raphael from Houseman for 8 years and in that time we have found them extremely responsive, acting responsibly on behalf of the tenants and the landlords be it moving in, moving out or issues that occur during …

Steve · 1 August 2024

★★★★★ 5/5

Google

Stayed with the team for three years. Highly professional and they know the ins and outs of managing a property which made things straight forward. Checkin was smooth and handled over the video. Any amendments were made and the team is very …

M · 1 August 2024

★★★★★ 5/5

Trustpilot

I have had a lovely friendly service…

I have had a lovely friendly service with micheal Poole, i used the Guisbrough branch and Alisha was just brilliant! I would highly recommend this estate agents.

Holly · 5 February 2026

★★★★★ 5/5

Trustpilot

Very impressed with Michael Poole’s…

Very impressed with Michael Poole’s letting team. A special thanks to Sarah for wise and appropriate advice and finding some lovely tenants. Would recommend Michael Poole without hesitation and I’m sure I’ll be using them again in the future! Mhorag

Mhorag · 9 October 2025

★★★★★ 1/5

Trustpilot

Poor service

Booked an appointment 3 weeks in advance for a valuation and they didn't turn up. They said they'd doubled booked as they were changing over computer systems. This was even though they'd sent us an email that morning reminding us of the appointment.

David · 24 September 2026