Trusted Agent profile · Cornwall
★★★★★
197 reviews across 2 platforms
3 The Green Market, Penzance, TR18 2SG, Cornwall, TR18 2SG
Miller Countrywide's office in Cornwall, at 3 The Green Market, is rated 3.6 out of 5 across 197 reviews on two platforms, including 127 Google reviews rated 4.5.
Every review we hold for the Cornwall office, from every platform, shown as written. First names only.
5/5
GoogleExcellent experience of purchasing our house. Thorough & professional. Dealt with difficult issues & progressed the process well, keeping us informed throughout. Many thanks to all the team but particularly Nick & Victoria
Thank you Matilda for your glowing 5* review of our local Miller team. It is always great to read such positive reviews from our clients. Kind regards, Scott
1/5
TrustpilotI’ve unsubscribed multiple times to…
I’ve unsubscribed multiple times to mailing list but I still get emails each week. I also get multiple unwanted calls.
1/5
GoogleVery bad costumer service. They don't fix problems in the property and don't provide you with what is stated in your contract. We are living in a house with no heating system because Miller countrywide has no interest in fixing them, despite our patience and our attempts to communicate with them for months.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleReally helpful team in general, with Courtney George and Livia Morant being terrific points of contact. One of the best ways to experience customer service is when things go wrong and I had a little hiccup at one point which was dealt with thoughtfully and patiently by the both of them with an emphasis to simply fixing matters and helping ensure that it didn't happen again. Great overall attitude and I couldn't want for a better agency to be managing my tenancy. Thanks both.
Thank you Matt for taking the time to share your kind words and 5* review. Glad to know that the local Millers branch assisted so much. Best wishes, Mark
5/5
GoogleEllie and Rebecca were excellent. They communicated quickly, answered all my questions and offered helpful advice.
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
Trustpilot-1 if I could
-1 if I could Please can a manager contact me before I have to take legal action. The Local branch is useless and have left us over Christmas with disabilities in our household with serious maintenance issues. I need it done no one will listen no will pay for it, its making us iller and no one at millers cares. I'm contacting my local mp, shelter and legal advice if nothings done. Im sick of being ignored because I rent
1/5
GoogleI have been appauled at the service from this agency the Penzance. They never get things sorted and they need to be chased constantly. They NEVER call back when they should a d have no idea what is going on regarding repairs and maintenance. The member of staff whom I have been dealing with (L) is hopeless. My landlady ha e notice to terminate her contract with them after them taking 6 months to (not) get a leak sorted. Our deposit should have been returned within 10 days of her contract termination a d we have still not received it almost two months later. This is after numerous phonecalls and emails I would advise anyone to steer well clear of this agency. Utterly shocking service. As the previous reviewer said I am only giving one star as it is not possible to give zero.
Hi Claire, Thank you for taking the time to leave this feedback. It is imperative that all of our Customers receive the highest level of communication at all times and I am deeply sorry for this shortfall in performance. Please be assured that all feedback is taken extremely seriously, and will be relayed to the team to ensure further training regarding the importance of communication is implemented. Many thanks again, Regan.
5/5
GoogleIn the past we have purchased and sold several properties via Miller countrywide. In our latest house sale we chose Miller Countrywide Penzance due to their positive attitude enthusiasm for our property The team did not let us down they were helpful and quickly returned our calls. Their marketing produced two offers for our property within 24 hours of the sale board being displayed at our house. We accepted the full price offer. Thank you to the great team in the Penzance office !!!
It is wonderful to read Paul that you have used our team at Miller Countrywide on several occasions and that you found our team always helpful, enthusiastic and able to again you full asking price offers so quickly on your home. Kind regards. Scott
5/5
GoogleHaving been involved in the property business for a long time, we have dealt with numerous agents over the years, some good and some bad. We had 3 original valuations and I felt that Victoria showed the most enthusiasm and professionalism so decided to go with Miller Countrywide. I did not regret this decision and I found Louise and the rest of their team helpful, friendly and professional throughout the sale. I would not hesitate to use them again when required. Many thanks.
Thank you Simon, it is great to read that you picked out Miller Countrywide branch over other local agents due to the enthusiasm shown by Victoria and that you did not regret your decision. Thank you for your 5* review. Kind regards, Scott
5/5
GoogleAll of the staff at Miller Countrywide were so helpful when I was buying my first house. They were quick to respond and nothing was ever too much trouble. They were very reassuring and empathetic to a first time buyer. I wouldn't hesitate to recommend them to anyone. Thank you all!
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleCan recommend from experience both Sales and Lettings of small residential property with Miller, for both I've found management of communications to be best in class. Using experience with another major UK Letting Agent, the service is good value and a useful range of management service level options are available. In 2021's property market, Agents have been limit-tested, but pre-pandemic service levels seem to have maintained at Miller PZ.PositiveResponsiveness, Professionalism
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
1/5
GoogleAsked for a valuation on my property, came but never ended up giving me a price. 3 weeks later and still dodging my calls saying they’ll ring me back. Very poor communication.
Thank you Luke Coppinger for making us aware of your experience, please do contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
1/5
GoogleOne word.....embarrassing.
Hi Mike, I'm sorry to hear that you had a disappointing experience with us. Please reach out to review@countrywide.co.uk so we can discuss this further and address your concerns. Best regards, Lucy, Customer Relations Team
5/5
GoogleI would like to express my thanks to Miller Countrywide Penzance team and in particular to Yvette Camm for their friendly but professional support and work in ensuring the successful completion of my property sale . Yvette's communication was first class and she always did what she said she would do, in a prompt manner. I would not hesitate to recommend them and will be using them for our next property sale. Well done and thank you.
Thank you for wonderful and kind 5* review! Our local team are very grateful for the time taken to leave your positive comments. Kind regards, Scott
5/5
GoogleJust rented a new home through Miller Countrywide, Courtney and Michelle were fantastic, so professional and friendly, thank you so much, Keith and Rosie.
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*review. Kind regards, Donna.
5/5
GoogleJohn, Ellie, Rebecca and the whole team were thoroughly professional and personally very warm and friendly throughout the covid-blighted sale of our house in West Cornwall. Estate agents sometimes get a bad press, but I have to say that the Penzance team more than earned their commission and did everything they could to inform and reassure us and to expedite the sale. Thanks again!PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotConditional Selling
Would not allow us to view a property without providing proof of funds to purchase - just to view, not when making an offer. Funny how this only came up when they were plugging their mortgage services and were desperate to book an appointment. Company interests above those of the seller and buyer. If you are thinking of selling with this company, just think of all the buyers they won’t allow to view your home. Can’t be in your best interest can it?
5/5
GoogleThank you for contacting me so promptly, Livia was very professional and I feel sure you can help me find a property.
Thank you Linda for the amazing 5* review. Kind regards, Lucy
1/5
TrustpilotWould not recommend Miller Countrywide
Would not recommend Miller Countrywide. Unlike most Estate Agents they do not complete the Memorandum of Sale in-house. Consequently you can add 2 weeks to an already ridiculously long exchange/completion
1/5
TrustpilotFALMOUTH BRANCH ARE THE WORST LETTING AGENTS OUT THERE. AVOID AND DO NOT USE
FALMOUTH BRANCH IS EASILY THE WORST LETTING AGENTS IN THE UK. INCOMPETENT STAFF, NO IDEA OF CUSTOMER SERVICE, NEVER REPLY TO EMAILS OR CALLS. JUST AVOID AT ALL COSTS. I CANNOT STRESS HOW AWFUL FALMOUTH MILLER COUNTRYWIDE IS FOR LETTINGS. IF I COULD HAVE GIVEN THEM ZERO I WOULD HAVE
1/5
TrustpilotScum
Scum! In a nutshell, they'll say what they need to until they have your money and then you don't exist. Estates agents remind me of politicians, lying, sleezy and generally not nice people. They all take money for doing nothing and the world would be a better place if they all just disappeared, a bit like they do after taking your money.
1/5
GoogleCorrupt. Literally turned a buyer away and did not tell us as sellers. Suggested a developer or auction. Never advertised on line. Kept it in house. Put forward fake buyers who pulled out. Do not trust them. Ombudsman notified.
Hi Sarah, We have flagged your recent review to our local team, however, they have been unable to locate you as a client. Please do contact us via review@countrywide.co.uk with your full concerns and the address of the property in question so that we can identify you and look into any outstanding matters. If you have left your comments for the wrong branch or team, we would kindly ask you to remove your comments. Kind regards, Scott @ Customer Care.
5/5
GoogleEllie, Rebecca & John from Sales and Laura and Alex from the lettings dept. Have all been thoroughly professional, helpful And friendly. I would highly recommend their services to anyone considering buying, selling, or renting a property in the Penzance region. It's been a pleasure dealing with you. Thank you all James & ElianaPositiveResponsiveness, Quality, Professionalism, Value
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations
1/5
TrustpilotI lam a landlord I paid millers to fully…
I am a landlord I paid millers to fully manage my property in stangray avenue it was last inspected November 2019 I had to get bailiffs to remove tenants in August I could write i huge list of incompetence by millers they have cost me thousands of pounds but terrible just sums them up totally. I’m now spending huge cost on repairs and will never have anything to do with millers again .go for anyone but millers is my advise they are a real disgrace and I’ve been letting property since 1983
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Miller Countrywide's Cornwall office has 197 reviews across two platforms: 127 on Google, 70 on Trustpilot (across the whole business).
Miller Countrywide Penzance Sales is rated 3.6 out of 5 across all 197 reviews, and 4.5 out of 5 on Google from 127 reviews.
Miller Countrywide Penzance Sales, 3 The Green Market, Penzance, TR18 2SG, Cornwall, TR18 2SG.
