Every review we hold for the Cornwall office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThe Torquay office is just awful
The Torquay office is just awful! Full of young girls who don’t know the basics of sales. decided to leave our nanny cam on one day to see why we weren't getting anywhere and one of the girls there barley said a work other than ‘hmmm’ ‘yeah’ ‘oh my god’ and spent most of the time giggling. Considering their quite pricey for the area I was expecting real quality but if you into their Torquay branch you’d think you were behind the counter at top shop. Really unprofessional, they need to find a good training program for all these girls or get some staff with knowledge and experience.
Amy · 24 September 2019
★★★★★ 5/5
GoogleI purchased tenants insurance from Alex, very informative and friendly. Very good price for the cover it provides:) Thank you
Amie · 26 October 2023
Agent replied · 25 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotA special kind of incompetent
We used millers in St Austell when my late mothers house had to be let out due to her ill health and to cover some of the costs of her care .
Paul · 5 November 2024
★★★★★ 5/5
GoogleLaura and Alex, were extremely helpful in setting up our new Venture.
Excellent communication and regular updates.
Loretta · 30 December 2023
Agent replied · 25 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotNew rental.
We decided to entrust our property to Millercointrywide, Falmouth office. The level of service given by Cameron Wallis the branch manager has so far been excellent. The office team I understand is a relatively new and this is in there favour, which shows in their enthusiasm. They keep you informed what is happening at each stage and Cameron certainly represents the company extremely well and is very knowledgeable. We have every confidence that our property will be rented at the anticipated price. I would not hesitate in recommending them.
Philip · 14 December 2018
★★★★★ 1/5
GoogleI recently tried to get a valuation on my property by Victoria at the Penzance branch of Miller Countrywide. She repeatedly failed to return my calls having previously promised to so. When i went into the office I found her to be rude, unprofessional and incompetent.
Adam · 27 October 2017
Agent replied · 25 October 2024
Hi Adam, I am very sorry to read that you were unhappy with the service you received, this is not up to the usual high standard that Countrywide would expect. I would like to thank you for taking the time to leave this feedback as your comments will help us identify ways in which we can improve. If you would like to go through the issues you have raised in more detail please email me at review@countrywide.co.uk. Kind Regards.
★★★★★ 5/5
GoogleWe received a great service & all the staff were very helpful!
Katie · 30 December 2023
Agent replied · 25 October 2024
Thank you Katie for your 5* review and fantastic comments! Best wishes, Scott @ Customer Care
★★★★★ 1/5
TrustpilotCant get the address right on a tenancy agreement
Just had a tenant give me notice, Saying the agreement has the wrong address on it so she is not bound buy it.Hundreds in fees and they cant even get the address right on the agreement. No doubt they will say I should have checked it. but if you cant get something that basic correct its probably best to do what I am going to do and go to a different agent when this tenant has left.
Adrian · 20 October 2016
★★★★★ 5/5
GoogleLovely staff, very efficient and found me a great place to live!
Kenan · 26 October 2023
Agent replied · 25 October 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLaura helped find me the perfect apartment in Penzance. Not only was she organised and helpful, she was very friendly. I’d recommend her to anyone looking for their next rental / purchase. Thanks again Laura!PositiveResponsiveness, Professionalism
Jack · 26 October 2020
Agent replied · 25 October 2024
Thank you Jack for your wonderful 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMiller Countrywide have managed my lettings of two properties since they have been in Penzance and have always done so efficiently. The staff have always been pleasant and helpful both in finding new tenants and day to day management.
Chris · 27 October 2019
Agent replied · 25 October 2024
Hi Chris, thanks for your kind words and 5* review, always appreciated. Kind regards, Mark
★★★★★ 4/5
GoogleFriendly and very responsive e service. The team was extremely helpful and the Apps and support made for a soft landing in a new town. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Anne · 26 October 2021
Agent replied · 25 October 2024
Thank you for your wonderful review of our local team and glowing comments. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
★★★★★ 4/5
GoogleWe purchased a property from vendors through MIller Countrywide and the service and accesibility was superb. Friendly and helpful, they were aware of our difficult situation and helped to ensure that things went smoothly.PositiveResponsiveness
Merryn · 26 October 2020
Agent replied · 25 October 2024
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleI purchased tenant's contents insurance through Michelle in Penzance. She was knowledgeable on the products offered and the insurance is excellent value for money. I highly recommend the service and the insurance.
Livia · 26 October 2020
Agent replied · 25 October 2024
Thank you for your lovely review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWithout the help of your assistant manager Ellie we would still be waiting in the system exelent service .PositiveResponsiveness, Quality, Professionalism, Value
Sid · 26 October 2021
Agent replied · 25 October 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWhat brilliant company so efficient and helpful this would be the second property that we are rented through them could not be happy with the service they give.
Alana · 27 October 2019
Agent replied · 25 October 2024
Hello Alana, glad to read your 5* review. Good luck in your new home, Mark
★★★★★ 5/5
GoogleGreat service and professional - lettings and sales, full legal services for landlords and excellent fast advice.PositiveResponsiveness, Quality, Professionalism, Value
Samaya · 26 October 2021
Agent replied · 25 October 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotScum
Scum! In a nutshell, they'll say what they need to until they have your money and then you don't exist.
Stopstalkingme · 1 June 2024
★★★★★ 5/5
TrustpilotEmma the Excellent at Countrywide
My partner and I have spent the last year searching for our first house, over which time we have done countless viewings with various estate agents.
Andy · 24 January 2024
★★★★★ 1/5
TrustpilotI wish I could give a zero
I wish I could give a zero, because as of yet they haven’t done anything to sell our house! Can’t even get photos done! Useless!!
P · 11 January 2024
★★★★★ 5/5
GoogleI have been renting my house from Miller countrywide for a number of years now and have always found them helpful and efficient.
Katrina · 27 October 2019
Agent replied · 25 October 2024
Thank you Katrina for your kind words and 5* review about our team at Miller Countrywide. Kind regards, Scott
★★★★★ 5/5
GoogleLovel helpfull down to earth and experienced, we will rent again and cant Raitt highly enough, Karen and Ross
Karen · 26 October 2020
Agent replied · 25 October 2024
Thank you for your terrific 5* review. Best wishes, Lucy.
★★★★★ 1/5
TrustpilotManager of Torpoint branch is a bully.
Manager of Torpoint branch has harassed and belittled my vulnerable Mum who lives alone. Despite cancelling her contract she was daily contacted nearly daily and has now been told she has to still pay him commission if she sells with another company.
Mrs · 4 May 2022
★★★★★ 3/5
TrustpilotBe careful with your deposit if your renting.
It was complicated for me to get my deposit back, it took 7 months, a lot of emails and phone calls. I recommend you to be careful with that, and to use the protection if you can (which only lasts 3 months). Some employees of the companies are very nice and helpful though.
Edwige · 18 November 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
