Trusted Agent profile · Cornwall
★★★★★
197 reviews across 2 platforms
3 The Green Market, Penzance, TR18 2SG, Cornwall, TR18 2SG
Miller Countrywide's office in Cornwall, at 3 The Green Market, is rated 3.6 out of 5 across 197 reviews on two platforms, including 127 Google reviews rated 4.5.
Every review we hold for the Cornwall office, from every platform, shown as written. First names only.
1/5
TrustpilotCant get the address right on a tenancy agreement
Just had a tenant give me notice, Saying the agreement has the wrong address on it so she is not bound buy it.Hundreds in fees and they cant even get the address right on the agreement. No doubt they will say I should have checked it. but if you cant get something that basic correct its probably best to do what I am going to do and go to a different agent when this tenant has left.
5/5
GoogleLaura helped find me the perfect apartment in Penzance. Not only was she organised and helpful, she was very friendly. I’d recommend her to anyone looking for their next rental / purchase. Thanks again Laura!PositiveResponsiveness, Professionalism
Thank you Jack for your wonderful 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleMiller Countrywide have managed my lettings of two properties since they have been in Penzance and have always done so efficiently. The staff have always been pleasant and helpful both in finding new tenants and day to day management.
Hi Chris, thanks for your kind words and 5* review, always appreciated. Kind regards, Mark
5/5
GoogleLovely staff, very efficient and found me a great place to live!
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
4/5
GoogleFriendly and very responsive e service. The team was extremely helpful and the Apps and support made for a soft landing in a new town. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful review of our local team and glowing comments. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
4/5
GoogleWe purchased a property from vendors through MIller Countrywide and the service and accesibility was superb. Friendly and helpful, they were aware of our difficult situation and helped to ensure that things went smoothly.PositiveResponsiveness
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
4/5
GoogleI purchased tenant's contents insurance through Michelle in Penzance. She was knowledgeable on the products offered and the insurance is excellent value for money. I highly recommend the service and the insurance.
Thank you for your lovely review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWithout the help of your assistant manager Ellie we would still be waiting in the system exelent service .PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWhat brilliant company so efficient and helpful this would be the second property that we are rented through them could not be happy with the service they give.
Hello Alana, glad to read your 5* review. Good luck in your new home, Mark
5/5
GoogleGreat service and professional - lettings and sales, full legal services for landlords and excellent fast advice.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotCriminals
Asked for proof of funds Asked for £700 up front for mortgage application All about the money, nothing else Scamsters!!! Rude
1/5
TrustpilotI wish I could give a zero
I wish I could give a zero, because as of yet they haven’t done anything to sell our house! Can’t even get photos done! Useless!!
5/5
GoogleI have been renting my house from Miller countrywide for a number of years now and have always found them helpful and efficient.
Thank you Katrina for your kind words and 5* review about our team at Miller Countrywide. Kind regards, Scott
5/5
GoogleLovel helpfull down to earth and experienced, we will rent again and cant Raitt highly enough, Karen and Ross
Thank you for your terrific 5* review. Best wishes, Lucy.
1/5
TrustpilotManager of Torpoint branch is a bully.
Manager of Torpoint branch has harassed and belittled my vulnerable Mum who lives alone. Despite cancelling her contract she was daily contacted nearly daily and has now been told she has to still pay him commission if she sells with another company.
3/5
TrustpilotBe careful with your deposit if your renting.
It was complicated for me to get my deposit back, it took 7 months, a lot of emails and phone calls. I recommend you to be careful with that, and to use the protection if you can (which only lasts 3 months). Some employees of the companies are very nice and helpful though.
5/5
GoogleThe ease of the company in general! Very professional and very informative.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUSELESS UNPROFESSIONAL
Had an appointment with miller countrywide at 10.00am today guess what nobody turned up no phone call nothing so unprofessional shame on you THOMAS OLD, EMMA MCLUCKIE, OLIVIA HARTE appointment was not cancelled
1/5
GoogleShambolic, totally unprofessional and unhelpful. I would warn any prospective tenants from using this agent
Hi Gav, I am sorry to read you feel this way. Should you wish to discuss your comments further, please contact us at review@countrywide.co.uk. Kind regards, Scott @ Customer Relations
5/5
GoogleLaura Tilston could not have been more helpful.
Thank you for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent communication and service from start to finish.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAvoid
Avoid. Root and branch dishonest and superficial. The worst kind of agents. Absence of integrity throughout with a comical out-sourced and self-serving “customer service” department. Not to be trusted.
1/5
GoogleThey are slow at dealing with repairs
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery easy, everything was explained well. Brilliant!
Thank you for the brilliant 5* review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Miller Countrywide's Cornwall office has 197 reviews across two platforms: 127 on Google, 70 on Trustpilot (across the whole business).
Miller Countrywide Penzance Sales is rated 3.6 out of 5 across all 197 reviews, and 4.5 out of 5 on Google from 127 reviews.
Miller Countrywide Penzance Sales, 3 The Green Market, Penzance, TR18 2SG, Cornwall, TR18 2SG.
