Miller Countrywide Penzance Sales reviews in Cornwall

★★★★★ 1/5

Trustpilot

Recently rented a property from the…

Recently rented a property from the Truro Office for 18 months, never had a property inspection or visit, huge amount of maintenance issues but the out of hours contact system is dysfunctional and not fit for purpose. Telephones rarely answered and gets diverted to other branches often told they are on the phone when actually the person you may need to speak to is not working on the day. Property owner makes false allegations of damages and staff dealing with the matter were unhelpful, rude and abrupt - clearly having the Landlords side who is their customer. Worse agent I have ever used.

Martin · 15 January 2025

★★★★★ 5/5

Trustpilot

Ketan at Falmouth

Ketan was amazing for me throughout my experience. Always helpful and a genuine person. Felt like he was always invested in me getting my house. As I’m a first time buyer I had very little knowledge on how this works but Ketan was knowledgeable and supportive.

Tom · 6 June 2024

★★★★★ 5/5

Google

I have been really impressed with the service Miller Penzance has provided. I was particularly impressed with Kenan and his approach. He’s very straightforward, helpful and proactive, as well as friendly and knowledgeable. He is a real credit to Miller! Thank you to all the team with your help with my property search.

Claire · 10 October 2024

★★★★★ 5/5

Trustpilot

Fantastic staff very helpful…

Fantastic staff very helpful understanding always ready to advise and listen and understand and explain everything

Carol · 12 August 2026

★★★★★ 5/5

Google

Miller have been very professional and helpful in all aspects of selling my mother's house. I fully recommend them.

Nigel · 8 November 2025

★★★★★ 5/5

Google

Victoria Beresford was really thorough and professional. She was very knowledgeable about the area and was very easy to deal with and talk to. Victoria and her company gave us a brilliant service from start to finish. I would happily recommend her to anyone wishing to sell their property.

Sian · 27 October 2019

★★★★★ 5/5

Google

From Ellie's first visit to our property, we have been treated with professionalism and courtesy. The service from Miller Countrywide Penzance branch has been exemplary. The team's handling of the sale of our property has been exceptional and we cannot recommend them highly enough. Thank you all so much.

Susan · 10 October 2024

★★★★★ 5/5

Google

Professional, genuine, kind and supoortive, Ellie restored my faith in the real estate industry! The whole team are wonderful - responsive and friendly, refreshingly honest and helpful: I wouldn't hesitate to recommend. Thank you.

Charlie · 1 May 2025

★★★★★ 1/5

Trustpilot

UNPROFESSIONAL AND MISLEADING

My dad is 81 and has cancer and sold his house through Miller. The information regarding how the invoice was calculated was misleading as he believed it was a % of the price sold and not a fixed price as it is usually the case. Nothing was mentioned at the meeting to suggest a fixed price. Also found out that one of the employees had an interest in the solicitor suggested. The main concern was the cavalier attitude they demonstrated to somebody who was vulnerable and living alone, hundreds of miles from family. On one occasion the house was left unlocked and the garage wide open after a visit and on a more serious note the agent allowed a purchaser to take photos of valuable items in the property and only on alerting them did they visit them to remove them from the purchaser's laptop. We have a made a complaint on these and other issues but have been underwhelmed by their response. They are investigated themselves and therefore, it is not independent.

Georgina · 1 October 2024

★★★★★ 5/5

Google

A really great service notably from Ellie and Rebecca, after countless issues (not their fault) with solicitors etc, we felt very lucky to have this team on our side. Without them chasing daily I’m not sure we ever would have got to completion but Ellie and Rebecca took so much of the stress out of this for us. We can’t thank them enough!!

Gary · 26 December 2023

★★★★★ 5/5

Google

As a landlord ive used Miller Countrywide to look after my portfolio in Hayle for over 3 years now. Im absolutely delighted with the service and personal touch of the branch. Also given the regulations and increased complexity around running a property business the team are invaluable in keeping ahead of the curve on compliance. A highly recommend them on every front. Thanks esp to Laura at the Penzance branch who is super efficient and organised :)

John · 26 October 2022

★★★★★ 1/5

Trustpilot

Unbelievably high fees

Miller Countrywide Lettings have had a reputation for a number of years for obscenely high fees for tenants, and poor service for both landlords and renters. I can't comment on the landlord or sales experience but, as a prospective tenant, I'm appalled. I recently viewed a property through my local Miller office, and the individual agents were pleasant to deal with and not too unprofessional (excepting a certain evasiveness about fees, which they claimed were "on the website"; they are definitely not listed anywhere on Miller's site!). Unfortunately, when I pressed for information on the fee schedule and was finally given details, I found that not only do Miller not have a set schedule of fees, instead telling me that they "varied by property", but that they were asking £872 for a two-person application. And no, that did not include deposit or first month's rent in advance. That's over eight hundred pounds just in fees. To put this in perspective, this figure is more than three times what I've been quoted elsewhere for the same circumstances, similar properties, and same kind of application. There is no apparent reason Miller's fees are so high, but I did see their schedule included such specifics as a £72 fee for inventory - for the incoming tenant - and a £300 "admin fee" for drawing up the tenancy, independent of any form of credit referencing. When I expressed surprise at the cost, they did offer to reduce the fees immediately by £200. Unfortunately, all this suggested to me was that Miller had a ridiculously high profit margin to start with. It's a shame, as they may well be a splendid lettings agent, and I could well have had a great tenancy through them. However, with fees this high, I won't find out if that's true any time soon.

Anon · 26 March 2016

★★★★★ 5/5

Google

Laura has been great all the way through. If you are looking for a lettings agent in Penzance go with these guys. Really responsive and helpful. 5 stars

Dugald · 26 October 2022

★★★★★ 5/5

Google

A really great service notably from Ellie and Rebecca, after countless issues (not their fault) with solicitors etc, we felt very lucky to have this team on our side. Without them chasing daily I’m not sure we ever would have got to completion but Ellie and Rebecca took so much of the stress out of this for us. We can’t thank them enough!!

Gary · 26 October 2023

★★★★★ 5/5

Google

Laura and James were brilliant at handling the rental of our Penzance cottage Everything was taken care of in an efficient manner We also bought the cottage from them 2 years ago ThanksPositiveProfessionalism

Ann · 12 January 2022

★★★★★ 5/5

Google

Fantastic service offered by a Courtney and the team. Did everything they said they would do and in the time limits they said they would. Would absolutely recommended Miller Countrywide. Even had 2 follow up calls to make sure everything is good.

Wayne · 27 October 2019

★★★★★ 5/5

Google

Such a quick and easy process! Went to view my new flat and moved in within 10 days- great service, both Laura and Alex keep you updated on everything which has been super helpful! Really recommend Miller countrywide ☺️ thank you both so much

MEG · 10 October 2024

★★★★★ 5/5

Google

The letting team at Miller Countrywide in Penzance are great. They are friendly, knowledgeable, helpful, and have assisted me with renting out my beloved cottage to a lovely couple who I know will be happy there and love it as much as do.

Sewfairy · 10 October 2024

★★★★★ 5/5

Google

Ellie and John were professional, helpful and reliable throughout my sale, and genuinely cared. I'd recommend them,they kept me upto speed in all areas, and always answered any queries.PositiveResponsiveness, Quality, Professionalism, Value

Rebecca · 26 October 2021

★★★★★ 5/5

Google

Alex,Laura and all the team in Penzance who I've been dealing with have been very professional, accomodating, understanding and above all, they listen. So informative with questions they get asked 20 times a day, for me who is completely new to the letting market I am exceptionally hopeful in my family's success to complete with Miller Countrywide. Thank you.

Andrew · 26 October 2023

★★★★★ 1/5

Trustpilot

Aggressive cold calling me trying to…

Aggressive cold calling me trying to scalp my house that I got on the market from my current estate agent!

J · 24 April 2026

★★★★★ 5/5

Google

We sold our house through Miller Countrywide Penzance and they were excellent, always available when needed and prompt in dealing with queries and issues. We have recently rented a property through them and it's the same story. First Class service.

Neil · 10 October 2024

★★★★★ 1/5

Trustpilot

poor

Currently advertising with them. Poor. Lack of Comms. Always unable to attend viewings. Complaints process doesn't work. Social media advertising doesn't work. Given opportunity to rectify, nil response. Director response doesn't work.

Cust · 26 December 2025

★★★★★ 1/5

Google

I appointed Miller Country Wide to manage my properties in Penzance, but it was the worse experience in my life. Miller Country Wide do not select tenant professionally, they only think of a quick return. In my case, the agent Courtney took advantage of he position and put one of her friends in my flat that stopped paying rent immediately after 3 months and left the property in complete mess with broken main entrance door. Michelle the branch manager refuses to deal with any problem claiming that she is busy and the company is short of staff. Michelle got me to sign for sign zero deposit which was not a very good option. I suffered lots losses. Please please do yourself a favour and avoid this agent. It is wildly known in Penzance that this agent is absolutely useless. All landlords end up switching to other agents after having bad experience like myself.NegativeResponsiveness, Quality, Professionalism, Value

Fatiha · 26 October 2020