Trusted Agent profile · Cornwall
★★★★★
197 reviews across 2 platforms
3 The Green Market, Penzance, TR18 2SG, Cornwall, TR18 2SG
Miller Countrywide's office in Cornwall, at 3 The Green Market, is rated 3.6 out of 5 across 197 reviews on two platforms, including 127 Google reviews rated 4.5.
Every review we hold for the Cornwall office, from every platform, shown as written. First names only.
5/5
GoogleSuch a lovely and professional team, Laura and Alex were both so friendly and made a very stressful house hunting experience so much easier!
Thank you for your kind words! We're thrilled to hear that our team was able to provide you with a stress-free house hunting experience. It was a pleasure working with you! Kind regards, Maggie, Customer Relations.
2/5
TrustpilotForget who they’re working for
The Truro office managed the sale of my parents’ house. I would describe them as energetic but dealing with them was very frustrating. Main criticisms: 1. Persuading us we could get a higher price than other agents were saying. An outlier is usually just that, we didn’t know better. 2. Losing sight of who they were working for. It felt they were acting for the buyer at almost every part of the process. 3. Interfering with the work of my solicitor. It was very unhelpful to find them acting as a back channel when my solicitor was dealing with the buyers’ lawyer. 4. Negotiating on behalf of the buyers, trying to persuade us to meet extra, unnecessary costs and go the extra mile to complete the sale. Overall I really could not recommend Miller Countryside.
5/5
GoogleOur whole experience of selling a property to close an estate was conducted with the utmost professionalism and sympathetic care. A huge shout out to Kenan and Rebecca for always being there when we needed them most. Congratulations and our thanks to the whole Penzance team.
1/5
TrustpilotLiving up to the *** in Miller***rywide!
Previously rented through MCW and thank God we no longer have to deal with them. I know renters don't really get a say in which letting company to go with but if at all possible, I'd steer well clear. The list of sleazy practices and unwillingness to deal with basic repairs is honestly too long to list. Let's just say that the term property "management" is a bit of a stretch... If you're considering letting out your property through them, just be aware that they were happy to leave us to sort out a kerosene flooded property for several months until we were finally able to end our contract (and breathe in some none-polluted air, without the windows open 24/7). To be fair to them, they did send out a wooden flooring expert after months of calls and emails... who was able to confirm that the floors were constructed of concrete. If this is the kind of competence you're looking for when it comes to managing your investment, good luck to you :D
5/5
GoogleAlex from Miller Countrywide Penzance has been so easy, positive and helpful. He felt like a friend. Just what you need on the sometimes tricky hunt for somewhere to live. One of the best estate agents I’ve come across.
Many thanks for the great 5* review and your kind words Susan. Best wishes, Lucy, Customer Relations.
5/5
GoogleKenan was very helpful in supporting us to identify exactly what property we wanted, and gave good advice around the possibilities of different styles of properties. He was efficient and always called back and made enquiries on our behalf in a speedy fashion.
Thank you for your wonderful 5* review Denise! We're delighted to hear that Kenan was able to assist you effectively and provide valuable advice. Your satisfaction is our priority, and we appreciate your positive feedback. Kind regards, Lucy, Customer Relations.
5/5
GoogleMy house purchase fell through & I am devastated BUT this is NOT due to Miller Counntrywide in Penzance. The team there are amazing. John Mazzeo is one of the nicest people you could meet & he went above & beyond to help me. I only hope he will forgive me for all the running around he did on my behalf as I would dearly like to buy through this agent as soon as something else suitable is on the market. Absolutely top service with a human face.
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleThe experience we've had from the very start of enquiring about a property, to then getting the keys to our absolute dream house has been outstanding! Miller Letting Agents are highly professional, courteous and very quick to respond. At the beginning James kept me well informed and up to date as and when he knew more about the letting proceeding. We then met with the lovely Laura and Alex for key handover and I feel highly confident any repair issues or questions will be quickly actioned if needed. I've rented from a few different letting agents and no others have been quite so impressive! We consider ourselves very lucky to have this beautiful property and it be managed by such proficient agents.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the wonderful 5* review and kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleMiller in Penzance were fantastic when helping me move into a new property. James was brilliant from the start. He kept me well informed of any and all changes and repeatedly went above and beyond to ensure everything was going ahead properly. He liased with the landlords brilliantly, even ensuring that I would get vouchers for painting the house, something he didn't have to do. I couldn't recommend them more, both James and Laura were fab and should I move again I'll definitely be in touch with them before any other estate agent. Thanks for making moving house such a smooth and easy transition, I'd give you 6 stars if I could!PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleOutstanding. Customer Service was outstanding. Kenan and Ellie were very professional and I was so glad I decided to go with Miller Penzance. I wouldn't hestitate to recommend Miller to all. Thanks Kenan and Ellie. All the best Nick & Stella
5/5
GoogleEllie & the team were amazing in organising the sale of our elderly parents' home. Everything went seamlessly & we were constantly informed of any updates or things we needed to do. Highly recommend!
Thank you Roger for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleWe saw our first house with Kenan at Miller Countrywide PZ at the start of our house search journey, and I was so pleased we ended up buying our new home with them - it felt like we'd gone full circle! Kenan, Rebecca, Ellie and the rest of the team were always accommodating to viewings, questions and liaising with the vendor right up until completion. And during our search they were the only estate agents to check in with us weekly without it feeling pushy, just to see how we were doing, how the search was going, and always telling us ASAP when they thought something suitable had come to the market. I can't recommend the team enough.
It’s really lovely to read another 5* review and recommendation Catrin. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleMiller Countrywide team definitely made what could have been a traumatic time an easy experience, both Laura & Alex are always ready to help with any questions to make it a really smooth process from viewing to handover.
"Thank you for your kind words! At Miller Countrywide, we strive to make the moving process as stress-free as possible. Our team, especially Laura and Alex, are always here to assist and ensure a seamless experience from start to finish. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotEmma the Excellent at Countrywide
My partner and I have spent the last year searching for our first house, over which time we have done countless viewings with various estate agents. Emma McLuckie at MillerCW was an absolute stand out. She not only managed to squeeze us into viewings for all the property we wanted to see, she also recommended some others. She was fun, honest, knowledgeable and friendly; Emma helped us find our dream home and negotiated on our behalf to get our offer accepted! We are using Gary Spratt and their in-house mortgage service at MillerCW, which has so far been excellent. Emma is in the process of guiding us through the buying process, she is easy to get on the phone and is going above and beyond in every regard. 5* Service.
5/5
GoogleThe service was excellent from start to finish. All questions answered promptly. Always courteous and professional even when we didn't understand some of the proceses. The last time we sold a house was 25 years ago and we were really not looking forward to the stress once again. Victoria and her team removed the hassel and stress and sold our house in two months without dropping the price. We would recommend Miller Countrywide for their friendly and professional service.
Many thanks for taking the time to leave such a great 5* review Paul. Wonderful that Victoria and the team at Miller Countrywide, Penzance provided such a professional and effective service for you and that you would recommend to others. Best wishes, Tracey.
1/5
GoogleAbsolutely appaulling! Reported that our house was flooding 2 months ago. Landlady wasn't even informed. 2 months on we are still waiting for work to be done! Water has started coming in again and it stinks of piss! This was reported to them this morning. Someone was meant 2 turn up and hasnt! They are ignoring my emails and I'm just absolutely disgusted. Especially as they are well aware of the fact we have 2 kids and a 3rd on the way! Now going through legal action! Not a chance in hell we will ever be going through them again!
Hi Lindsey, Thank you for getting in contact with us. I am saddened to read this. It is essential that all of our Customers receive the highest level of service at all times and I apologise if this has not been the case on this occasion. Can you please provide the property address and further details to our dedicated Customer Care Team at customercare@countrywide.co.uk who will look into this. Kindest regards, Regan.
5/5
GoogleI can't say enough about Miller Countrywide Penzance their commitment and professionalism is next level. We faced an unexpected sale falling through, but the whole team handled it with exceptional skills and calm reassurance. They were always available to answer our million questions. Ellie truly went the extra mile for us, making a difficult situation manageable. We are so happy with the outcome and would 100% recommend them without hesitation. Ellie, Rebecca and Kenan thank you all so so very much. All the best Jess and Oliver xx
5/5
GoogleJohn and his team have provided excellent service since the first day we met them until completion. Very friendly, helpful staff. Nothing was too much trouble. Response time was excellent. We highly recommend them to anyone selling a property in the Penzance area. Thank you to the whole team for your support, help and advise throughout the whole process.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleSo happy to recommend Ellie and the team at the Penzance office. Professional, friendly service at each stage of the process, and great support as we battled through some stressful conveyancing.
Thank you for your glowing 5* review and recommendation Prusue. Kind regards, Lucy, Customer Relations.
5/5
GoogleI recently moved from London and the team have been nothing but exceptional in their service and support. I highly recommend them to anyone looking for an agent in the area.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotSt Austell branch is a complete joke
St Austell branch is a complete joke. Currently I am looking to sue for unnecessary harassment and trying to heavy handedly change the terms of tenancy agreement without either tenant (mine) or landlords written (or even verbal for that matter) agreement. The Lettings department is run by an intellectually challenged and somewhat ugly on the inside “leader”, they send threats of court action and emails designed to intimidate tenants in to complying with whatever arbitrary rules they decide to implement as and when they wish with no regard for actual contract / tenancy agreement law. And the unders just blindly follow instruction without questioning the orders making them look as uneducated as their line manager, exasperatingly embarrassing for a so called professional company. Lucky for me, I’m not easily bullied and I also know about contract law but for people less astute this would be an impossible situation to live with.
5/5
GoogleFrom start to finish Ellie, and in her absence Rebecca and Kenan , were fantastic. They kept me completely up to date and at all times I felt they had my best interests at heart. Knowledgeable, friendly , reliable and respectful, I would have no hesitation in recommending them to anyone. I have bought and sold several properties over the years and these were the best I have ever dealt with…Thank you so much
Hello Mike, thank you so much for your wonderful 5* review! We're thrilled to hear that Ellie, Rebecca, and Kenan provided you with such a positive experience. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
5/5
TrustpilotVery welcoming service.
Very welcoming service. things where sorted very quickly arrangements where fairly easy. Olivia from the Penzance branch was very kind enough to assist me with moving into a place in Towednack! Very peaceful just what I’d been looking at for a few years now. 👍
1/5
TrustpilotNo customer service.
Placed my property for sale with MillerCountrywide Penzance back in April 2023 with an ‘Offers Over’ notice on the price, and a guarantee from the staff that any potentials will have been checked to ensure they had funds. First visitors said they did not have the budget, so do not know why they visited. Second made an offer below price, which I turned down as was told the price was based on offers over. Since then there has been 1 visit, over a week ago, I am still waiting after calling the agents 3 times for an update on how the visit went.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
