Trusted Agent profile · Falmouth
★★★★★
227 reviews across 2 platforms
33 Church Street, Falmouth, TR11 3DX, TR11 3DX
Miller Countrywide's office in Falmouth, at 33 Church Street, is rated 3.7 out of 5 across 227 reviews on two platforms, including 158 Google reviews rated 4.5.
Every review we hold for the Falmouth office, from every platform, shown as written. First names only.
5/5
GoogleNick has been great to work with and helped us sell our property quickly and efficiently, our property was sold within 2 weeks. We highly recommend their way of marketing and their communication. Nick did a fantastic job. Thank you very much.
Leanne, thank you for taking the time to leave such a wonderful review. I will pass on your comments to Nick and the local Miller team. Best wishes, Mark
5/5
GoogleThank you to Tamsin and Joanna at Falmouth branch for their cheerful professional and helpful assistance in renting a house. They have really gone the extra mile to make the process smooth and successful. We are very grateful
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
GoogleJess was very amazing and helpful, made the process so easy when going through a very stressful time! also David has helped me so much with my mortgage. Would strongly recommend these two when buying or selling properties. Thanks
Thank you Nicola for your wonderful recommendation and 5* review of our local Miller Countrywide team! I will make sure your kind comments are made known to Jess and the whole team. Best wishes, Scott
5/5
GoogleFast and efficient, friendly and knowledgeable. Thank you Pirran and James! :)
Thank you Billy for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleDavid Abram Jones was brilliant in helping us with our mortgage when we moved to Cornwall. He looked into an option which we thought was impossible, however he managed to make it work for us. Many thanks :)
Thank you for taking the time to leave us your kind comments about our local team and awarding the team 5*'s! Kind regards, Scott
5/5
GoogleWe dealt with James Harvey. From the initial conversations until moving in, he was fantastic and always attentive to our needs. Excellent service from start to finish.PositiveResponsiveness, Quality, Professionalism, Value
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
1/5
TrustpilotAggressive cold calling me trying to…
Aggressive cold calling me trying to scalp my house that I got on the market from my current estate agent!
5/5
GoogleJames has been extremely helpful in my search for a property in Falmouth - always prompt to respond and is quick to send relevant properties my way. Much appreciated.
Thank you for taking the time to leave us this great 5* review. Kind regards Lucy, Customer Relations
5/5
GoogleVery good service, Gary kept on top of the our house sale, all went very well, I would happily recommend. Thankyou
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleBig up the lettings team. They’re a busy bunch however nothing is ever too much trouble. Thank you to both James and Piran for helping us move into our place quickly & smoothly, for being so friendly and accommodating.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleDavid Abram-Jones has been a great help obtaining the correct mortgage product for myself. His help and advice throughout the selling and buying process has been second to none, highly recommended. Thank you
Thank you for your wonderful 5* review and recommendation. I will, of course, make sure your kind words are passed on to our local team. Best wishes, Scott
5/5
GoogleFrank was pro-active and patient. We honed in on my requirements, Frank found a suitable property and clinched the deal. I was kept up to speed throughout and am very happy with the service I received.
Thank you Paul for taking the time to leave your kind review. Best wishes, Mark
5/5
GoogleThe team were friendly and really on the ball. This has been the most efficient house purchase I've ever made because of the hard work Lucy and the team have done behind the scenes. Highly recommended.
Hi Harriet, thank you! Your recommendation and 5* rating are greatly appreciated. Kind regards, Mark
5/5
GoogleJohanna was great and assisted in finding a tennant quickly, this was after a prolonged period with another agent who were unsuccessful. The follow up calls to both myself and the tenants were good. Many thanks!
Thank you Harry for your glowing 5* review! I will of course make sure your kind words are forwarded to the whole Miller Countrywide team. Best wishes, Scott
1/5
Trustpilotpoor
Currently advertising with them. Poor. Lack of Comms. Always unable to attend viewings. Complaints process doesn't work. Social media advertising doesn't work. Given opportunity to rectify, nil response. Director response doesn't work.
1/5
GoogleThe worst estate agent I have ever used! 2 months after moving out of a rented property and I am STILL YET to have my deposit returned to me, despite raising a dispute with the MyDeposit Scheme. The team who manage deposits are unprofessional and require constant nagging to get anything done. I decided to try Miller Countrywide as I had an awful experience with another local estate agents, hoping for something better! Unfortunately, this experience has been even worse and would not recommend.
Hello Amelia, I am sorry that you have felt the need to raise a dispute with MyDeposit. MyDeposit will look into your dispute and return their findings to you, please note that as this is handled separably to our local offices we will not be able to assist during an active dispute. Kind regards, Scott @ Customer Relations
1/5
GoogleThe only people who are more incompetent are the current government. We had to chase them to get details to pay rent. They botched almost every single interaction we have had with them... if your a landlord then they probably bend over backwards for you but as a tennant you mean less than nothing!!
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service. Helpful staff, especially James!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
TrustpilotI’ve unsubscribed multiple times to…
I’ve unsubscribed multiple times to mailing list but I still get emails each week. I also get multiple unwanted calls.
1/5
GoogleOvercharged me in a over-the-phone payment and refused to refund me upon discovery, I had to start an inquiry with my bank to get the money back. Called me at work telling me I need to come home and unlock doors for a viewing (which they did not give me 24 hours notice on) and laughed at me when I told them they'd have to pick the keys up from me. These people think they own you because you're a student - do yourself a favor and find a different company to rent from.
Good morning Troy, Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy.
5/5
GoogleI am A first time buyer and seller who is recently widowed and this is a very scary thing for me to do, the reason i wanted to sell is because my late husband and i had planned to downsized but didn't and now the time is right for me to move. When the house went on the market with millers and Lucy Ellis, she went through everything and supported me when i was very emotional form the situation. Since i have had lots of dealings with nick the manager and lucy and they have always helped me and kept me up to date with whats happening. Now today i have found a property i wanted to buy and the team are organizing me on what will happen next. Thank you nick and lucy for all you do
Congratulations on your first proeprty! Thank you Susan for your wonderful 5* review! It is great to read that you felt our Miller Countrywide team went above and beyond. Kind regards, Scott
5/5
GoogleExcellent service from Miller Countrywide, especially Danielle. The process was very quick and efficient, and they where always available to answer any questions. would recommend for anyone looking to move home
Wonderful to see Sam that you have rated our local Miller Countrywide team worthy of 5*'s! I would like to thank you for your kind words and will make sure our local team are made aware. Best wishes, Scott
5/5
GoogleHappy with our lovely little flat, everything went pretty smoothly. Danielle was always at the end of the phone for my many questions & she was an absolute pleasure, thank you!
Thank you Emma for your fantastic 5* review of Danielle. Best wishes, Emma
1/5
Trustpilot-1 if I could
-1 if I could Please can a manager contact me before I have to take legal action. The Local branch is useless and have left us over Christmas with disabilities in our household with serious maintenance issues. I need it done no one will listen no will pay for it, its making us iller and no one at millers cares. I'm contacting my local mp, shelter and legal advice if nothings done. Im sick of being ignored because I rent
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
