Miller Countrywide Falmouth Sales reviews

★★★★★ 1/5

Google

Terrible letting agency, zero stars. They let out a property to me (could not let me view it as they didn't have keys!) when I finally got access, the day I was due to move in, it had been trashed by previous tenant. I had a choice to live here or become homeless! Both Miller & landlord said property was unsafe, dirty, substandard & would not live there, yet both were happy for me to live there. After they made lots of promises to fix the flat quickly, with me paying full rent & deposit, nothing changed and they refused to release me from my tenancy agreement. I had to involve council housing enforcement officer to get gas, electrics & steps fixed- this involved legal paperwork being issued. It's been the most horrendous & stressful time of my life. Miller are hopeless, they have no policies to deal with problems and will actively lie to tenants as an apparent unofficial policy. They wouldn't even give me a contents & condition report. TERRIBLE LETTING AGENCY AVOID AT ALL COSTS!

Diane · 10 November 2018

★★★★★ 5/5

Google

I must say that Gary, Phil and the rest of the team have been awesome from the day we first met them. Total professionals all round. Speedy responses via email or phone calls to any enquiries we had. They have definitely gone above and beyond with all the help they have provided us. I would give more stars if Google allowed it!

Andy · 9 November 2022

★★★★★ 5/5

Google

Had a very good experience with Tamsin, everything sorted quickly and no complaints at all. Happy tenants. Johanna has been very pleasant to deal with also!

Stefano · 9 November 2020

★★★★★ 5/5

Google

Good offer received very quick, Susan has been very good. Attentive, always kept us well informed & up to date with progress & followed up with any we had.

Robert · 10 November 2019

★★★★★ 1/5

Google

One star is even too much. Called to arrange a view of a property in Budock to rent, the same day of the advertising: "apologies, I'm just back from there. It's not available any longer". The day after as the advert was still there I wrote an email "if still available please call us. We are really interested". After 2 days no answer received but the advert was still there, so I called to arrange a view "yes of course, we'll call you back with a date". No call received for days, so I called again and finally a date and time was booked: 12:15 on a saturday which was about 12 days away from my first call. At 12:13 while parking in front of the house the estate agent was friendly welcoming someone else to view the house. No apologies for the delay was given to us. We patiently waited in front of the property for around 20 minutes. We loved the house, we said we'd like to hold it immediately "that's not possible I'm afraid, there are other people interested. You will be called on monday to collect details about you so the landlord can decide". Seemed fair. Monday I sensed nobody would have called me so I called the office "we don't need any detail, we'll forward what we have to the landlord tomorrow and he'll decide." So I said "Apologies for being pedantic but exactly what detail will you forward? You don't have nothing but my name and phone number. How will the landlord decide?" Annoyed the agent said "well then give me any details you feel the landlord may need and I'll forward to him." Like i.e. we both have permanent jobs within walking distance from the property and we are very well referenced. "ok we'll let you know if it has been successful or not within 48hrs". The day after the "let agreed" appeared and of course nobody called me. Is it just me to think they probably had some friend who wanted the house and not even passed anyone else detail to the landlord? In this case hope he'll read this. Maybe I'm wrong but briefly: dodgy, unprofessional and terrible communication. I will never consider again any property from this estate agent.

Annalisa · 10 November 2017

★★★★★ 5/5

Google

Kian assisted us with viewing a property recently and we couldn't have been happier with his service. Smart, polite, well prepped and above all very accommodating. Well done.

Dale · 23 November 2024

★★★★★ 5/5

Google

Johanna was friendly, professional and informative. She was always there to guide us through the procedure and made the whole transaction easy. A delight to deal with.

Shirley · 10 November 2019

★★★★★ 3/5

Google

Brought my son to view a flat in helston for uni, loved the flat, landlady was very positive talked about items she was leaving the following day he got an email saying she had changed her mind if there was doubt why didn't someone tell him because a 10 hour drive is no joke NB I'm told you were extremely helpful to my son and and my original 1 star was unfair so I have amended my review .

Steve · 9 November 2023

★★★★★ 1/5

Trustpilot

Conditional Selling

Would not allow us to view a property without providing proof of funds to purchase - just to view, not when making an offer. Funny how this only came up when they were plugging their mortgage services and were desperate to book an appointment. Company interests above those of the seller and buyer. If you are thinking of selling with this company, just think of all the buyers they won’t allow to view your home. Can’t be in your best interest can it?

Anon · 6 September 2023

★★★★★ 5/5

Google

James at M-C Falmouth, assisted me in finding a suitable home in Cornwall. We moved from London and had only seen a video of the house. He ensured the property was handed over very smoothly with no hassles, and with everything in place. He went above and beyond with all the nitty gritty details including helping me with all my on-line bills. Thank you kindly,PositiveProfessionalism

Frances · 9 November 2021

★★★★★ 5/5

Google

I have used millers of Falmouth to sell two properties in the Falmouth area. Gary helped me on the first occasion and Kieran the second time. On both occasions I was extremely impressed with how hard they worked on my behalf. Will use them again.

Adam · 9 November 2023

★★★★★ 5/5

Google

Excellent service - very helpful and quick to reply to any questions. Always attentive, and any problems solved quickly. As landlord can recommend Miller Countrywide Falmouth branch.

June · 11 October 2024

★★★★★ 5/5

Google

Thank you to all the team at Miller Countrywide Falmouth. Throughout the process of selling a parkhome the team were excellent. They were available, helpful and highly communicative. Always making sure they did the best for me as a seller. They will be my first port of call when I next buy or sell a property.

Tim · 9 November 2022

★★★★★ 5/5

Google

Tamsin, Johanna and the team rented out my flat for me in Falmouth. They were really responsive and got loads of viewings in quickly and the property was rented out in no time. I also appreciated how flexible they were in their approach to smooth the process along. Many thanks.

Esther · 9 November 2020

★★★★★ 1/5

Trustpilot

Would not recommend Miller Countrywide

Would not recommend Miller Countrywide. Unlike most Estate Agents they do not complete the Memorandum of Sale in-house. Consequently you can add 2 weeks to an already ridiculously long exchange/completion

Andrea · 26 August 2025

★★★★★ 1/5

Trustpilot

FALMOUTH BRANCH ARE THE WORST LETTING AGENTS OUT THERE. AVOID AND DO NOT USE

FALMOUTH BRANCH IS EASILY THE WORST LETTING AGENTS IN THE UK. INCOMPETENT STAFF, NO IDEA OF CUSTOMER SERVICE, NEVER REPLY TO EMAILS OR CALLS. JUST AVOID AT ALL COSTS. I CANNOT STRESS HOW AWFUL FALMOUTH MILLER COUNTRYWIDE IS FOR LETTINGS. IF I COULD HAVE GIVEN THEM ZERO I WOULD HAVE

Sonia · 13 December 2024

★★★★★ 1/5

Trustpilot

Scum

Scum! In a nutshell, they'll say what they need to until they have your money and then you don't exist. Estates agents remind me of politicians, lying, sleezy and generally not nice people. They all take money for doing nothing and the world would be a better place if they all just disappeared, a bit like they do after taking your money.

Stopstalkingme · 1 June 2024

★★★★★ 5/5

Google

Absolutely recommend, had a fantastic experience which was smooth start to finish! Cian handled our letting and was extremely personable and helpful.

Johnty · 11 October 2024

★★★★★ 5/5

Google

Nick, Durian and the team went the extra mile to help me find a property in the Falmouth area.

Kate · 10 November 2019

★★★★★ 5/5

Google

Piran and James from the letting side of this business have both been very upfront and helpful with the move in process, and were both eager to assist us along the way as first time non-student renters. Thanks very much.

Edward · 11 October 2023

★★★★★ 1/5

Trustpilot

absolutely hideous company

i recently left a property unfortunately "managed" by millers. every single aspect of my time renting via them was absolutely hideous, they may as well have not even been there because they ignored everything from me... unless getting extra money was involved! now I've happily left after giving them adequate notice as stated in the tenancy agreement and handing keys back (all evidenced)... they're still causing BIG issues for me.in a sleepy haze i accidentally sent them my rent for my current property. initially they said not to worry and they would send it straight back. then later in the day they left a voice message to say they couldn't give it back as i owed them rent until the 5th of december!i had no previous knowledge of this until this very moment! I am now down 725 and have no way of paying my current rent and putting my small children and myself at risk of homelessness! i have re sent all of the evidence i have, they are point blank refusing to send it back to me and now just blatantly and shamelessly stealing from me.they are vile human beings and when i phoned again yesterday i was told by 'Travis' to ask him nicely and he'll think about looking into it and then laughed down the phone to me!avoid, avoid and avoid again!!! bunch of parasitic scumbags

Hana · 8 January 2023

★★★★★ 5/5

Google

I have had a very stressful time house hunting, however Tamsin S of Miller has been amazing. She has always emailed me back, explained the market and that actually three months of a nice length of time, and has gone above and beyond. Would highly recommend and feeling a lot more at ease about house hunting with her support. Thank you!

Alexa · 9 November 2020

★★★★★ 5/5

Google

We were fortunate enough to use Miller Sales & Lettings Falmouth recently. Phil, Kieran and Gary proved to be consummate professionals in all our dealings with and made the buying experience extremely smooth and pain free.

Teresa · 9 November 2023

★★★★★ 1/5

Trustpilot

I lam a landlord I paid millers to fully…

I am a landlord I paid millers to fully manage my property in stangray avenue it was last inspected November 2019 I had to get bailiffs to remove tenants in August I could write i huge list of incompetence by millers they have cost me thousands of pounds but terrible just sums them up totally. I’m now spending huge cost on repairs and will never have anything to do with millers again .go for anyone but millers is my advise they are a real disgrace and I’ve been letting property since 1983

Jack · 29 October 2022