Miller Countrywide Falmouth Sales reviews

★★★★★ 1/5

Google

We chose Miller Countrywide Falmouth because they promised a proactive service and gave us confidence they would market the property properly. Unfortunately, over the last four weeks, the reality has been the complete opposite. The listing itself was poorly put together. It talked about the views from the property but failed to include photographs of the views, which seems like a basic requirement when selling a house. The bigger issue has been communication. I have sent four emails without receiving a response and made five phone calls. Only one of those calls was answered. That is not just frustrating for me as the seller. It makes me wonder how many potential buyers are being missed as well. When someone is looking to buy a house, the agent who answers the phone is often the one who makes the sale. I eventually asked for a price to leave the contract and use another agent. I was told the details would be emailed to me. That email never arrived. For a nationwide business, this level of service is extremely concerning. I will be raising these issues with head office, as there appears to be a clear management problem that needs addressing. I appreciate estate agents are busy, but answering emails and phone calls should be the bare minimum when you are being trusted to sell someone’s home. My experience has been extremely disappointing and I would not recommend them based on the service I have received.

Tom · 11 June 2026

★★★★★ 1/5

Trustpilot

Unprofessional Estate Agents

We had cause to use use them to view a few properties & we put an offer in one but they sat on the offer 😕 & up sold it previous people whom seen it months ago & we had offered asking price They want you to use there in house solicitors & there people to take the mortgage so in my book they are all on commission from all of the people they recommend Worst Estate Agents I ever used

Lana · 20 August 2026

★★★★★ 5/5

Google

Thoroughly recommended - Ketan was very professional, responsive and helpful throughout the buying process, particularly as we lived abroad in a different time zone. His communication was excellent especially during the initial negotiations with a significant chain involved. Thank you Ketan for your efforts which made the administrative burden of a fairly complicated purchase much more bearable. Cheers!

Bruce · 11 May 2026

★★★★★ 5/5

Google

Me and my fiance were first time renters and Gabi helped us from the beginning to the end with the process. She was very helpful and always was keeping us up to date with what needs doing. Gabi was lovely to us throughout. Would definitely recommend

Nicola · 11 July 2026

★★★★★ 5/5

Google

Fantastic experience with Miller Countrywide Falmouth. Gabriella made the process seamless from start to finish. She was responsive, knowledgeable, helpful and couldn’t do enough. 10/10 would definitely recommend Millers and Gabriella for all your rental property needs

Gemma · 11 July 2026

★★★★★ 5/5

Google

Georgia made the whole process from viewing to moving in seamless, she was very knowledgeable and calmed a lot of my nerves by answering all of my questions and giving great advice. She was great with any accommodations I needed and went above and beyond to help

Alicia · 11 April 2026

★★★★★ 5/5

Trustpilot

Truro Branch Pheobie and Reese

Truro Branch Pheobie and Reese Pheobie valued our property gave us sale options, choose to sell via Modern Auction and have now completed. Smooth and easy process Reese and Pheobie very helpful and polite when asked questions (we have never sold before) and quick to reply to emails. Would recommend Truro Branch any day of the weeks

Clare · 28 August 2026

★★★★★ 5/5

Google

After having a real struggle finding suitable accommodation for myself and my daughter , Miller were extremely helpful . Cian was a breath of fresh air compared to the countless other estate agents I had to deal with. He was helpful , reassuring and very thorough with all details and managed to find me the lovely home I’m in now . Miller we’re very understanding compared to other estate agents with the difficulty of finding a suitable home , especially here in Cornwall . I couldn’t recommend Cian and all the other staff there .

Steve · 2 May 2025

★★★★★ 5/5

Google

To Philip Coombes Branch Manager. Dear Philip, Re: 29, Stargazy Cottage, Pendra Loweth, Falmouth TR11 5BJ Thank you so much for guiding me through the process of selling my second property on 22/05/26 I honestly could not have done it without you. Your patience, local market knowledge and communication, made all the difference. I felt you had my back. I am so grateful to have had you in my corner, and want to recommend you. I also appreciate Keyton on your team for taking my many calls, he was always so very helpful. Now my property is sold my sons future is secure regards his medical care. Thanking you and very best wishes. Delia Freeman.

Delia · 11 June 2026

★★★★★ 5/5

Google

Thank you Georgia for making our move in process really smooth. Great communication throughout despite the high demand. Couldn't have asked for more :)

Will · 11 June 2026

★★★★★ 5/5

Google

I had an excellent experience with Pirian and James, who assisted me in finding the perfect flat quickly and efficiently. Pirian was incredibly helpful from the start, gathering all the necessary details and choosing me flat that fit my needs perfectly. When it came time to finalize the details, James stepped in and worked tirelessly to accommodate my limited time frame. Both were professional, attentive, and made the entire process stress-free. I highly recommend their services to anyone looking for a property to rent.

András · 11 October 2024

★★★★★ 4/5

Google

Ketan and the other staff are friendly and helpful. Ketan was reassuring throughout the purchasing process. I’m happy I bought my new home through them.

Sarah · 11 May 2026

★★★★★ 5/5

Google

Cian is a credit to MC Falmouth. Throughout the moving process, communication has been informative and prompt. At no point did I feel rushed or uncomfortable as he is an empathetic negotiator who was honest and helpful through and through, from our first meeting to our most recent. I can’t thank Cian and James enough for their support towards my first rental.

Joseph · 1 May 2025

★★★★★ 1/5

Trustpilot

LANDLORDS BEWARE!

LANDLORDS BEWARE! This review concerns Miller Countrywide Falmouth Branch but given our experience with Countrywide customer care it appears that the culture of the whole Countrywide franchise is rotten to the core. We have been renting out property since 1998. After the small family firm, based in Falmouth, which we had been a client of for over a decade was taken over by a larger company, quality of their service deteriorated We decided to try Miller Countrywide Falmouth branch. Big mistake and the beginning of a nightmare lasting 12 months. A junior member of staff asked us if we would be interested in an arrangement with Pendennis Shipyard, a company which I have the greatest respect for. They had a 12 month contract with two employees who needed accommodation. We agreed. The tenancy was due to commence on 13/17/2024. We had repeatedly asked for the tenancy agreement. On 15/07/2024 the manager of the branch Mr James Harvey phoned asking me to Yoti sign an agreement which he had just sent. I pointed out that I had still not seen the tenancy agreement but he said it was imperative that the agreement was signed immediately and he would then forward the agreement. Remember this is two days after the commencement of the tenancy! I signed and when the agreement came I found that our tenants were not Pendennis Shipyard but Marine Supply Ltd of Falmouth. This was the first time that the name Marine Supply Ltd was ever mentioned. I was not unduly worried because the “permitted occupants” were named as two gentlemen who turned out to be the directors of Marine Supply Ltd and appear to have never “occupied” the property. The first red flag was when our tenants in a neighbouring property reported disturbing behaviour by the occupants of our property who turned out to be Bulgarian. Mr Harvey claimed that we had been fully informed about the fact that Marine Supply Ltd were contracted to supply labour for short periods of time to Pendennis Shipyard. This was absolutely untrue. The next 12 months were a nightmare, not just for ourselves but for the neighbours in our other properties. Most of the occupants, who stayed sometimes for a few days and sometimes for a few weeks, were from Eastern Europe. Most of them smoked indoors and not just normal tobacco. They never took their rubbish to the collection point , leaving it in thin plastic bags to be broken open by birds and other vermin and scattered over the patio. They never cleared it up. We and the neighbours did that. We had signed for a fully managed service from Miller Countrywide and believed that sorting out this sort of behaviour was their responsibility. How naive! They did absolutely nothing for the whole 12 months. The fully managed service was agreed at a discounted rate of 10%. The total rent received during the 12 months was £11,100.00. The actual amount seized by Miller Countrywide was £2,218.32. Almost exactly 20% of the rent. The difference is in the form of the hidden fees which they appear to be able to charge with impunity, such as a monthly fee to check various legislation such as HMO which were totally irrelevant to our property. They sent and charged for an annual income statement, which was not asked for and not necessary because we have an accountant. All of those hidden fees added up to over £1,100.00 over the 12 months. To make matters worse; as part of the fully managed service Miller Countrywide should manage the switch of utilities and council tax at the beginning and end of the tenancy. They did not. In November 2024 we received a summons from Cornwall Council for non payment of council tax. Unbelievably they failed to switch the electricity at the beginning of the tenancy but did switch us to OVO at the end of the tenancy without our knowledge or permission. They appear to have passed on my name, address and email details to OVO in contravention of the Data Protection Act. For the record we would never deal with OVO. We paid them, within the fully managed service, for a property inspection during the tenancy. No such inspection ever took place. In my opinion this amounts to fraud; obtaining money by false pretences. Trading Standards have been informed and the police have said that it does look like fraud but it is a civil matter, not a criminal matter. We have exhausted the complex complaints procedure with Countrywide customer care and now have to decide whether to escalate to the Property Ombudsman or whether to take legal proceedings. Any other landlords out there with similar experiences who would be interested in starting a class action?

David · 7 September 2025

★★★★★ 4/5

Google

I have recently moved into the area and obviously I’m letting a property Through Miller countrywide When I arrived at the property to take possession of the keys, there was a Young lady by the name of Georgia Martin who obviously is Lettings negotiator I arrived big smile and I noticed in her hand was a rag and in the other hand was a bottle of cleaning Agent. She has been cleaning before I got here and when I asked her about it, she just said that she wanted everything to be perfect for me. The next day she called to inquire about my first night and ask if there was anything that could be done to help me with my new Home this really is customer service Above & Beyond and I cannot say enough about this young lady and the way she made an old man feel very comfortable and not alone in a strange town. Well done me the country ride for hiring this young lady I know that she will be an immense asset to your team.

Alfred · 11 January 2026

★★★★★ 1/5

Trustpilot

Awful experience

Awful experience. They kept losing my details. Finally booked a property valuation, but then no-one bothered to turn up. Instead of apologing for wasting my time they described it as a "miscommunication", did not offer to come out that day or the day after, but in a week's time. If they don't want the chance to sell a beautiful cottage with a large garden and awesome views they clearly aren't going to make any effort to sell a property. Lucky escape - but a huge waste of my time.

Jenny · 20 August 2026

★★★★★ 5/5

Trustpilot

An excellent viewing with Daryl of Miller…

I made contact with Daryl JONES of Miller Camborne. Daryl was positive friendly and proactive, traits in my experience have been lacking in other estate agents in the area Daryl responded quickly to my enquiry and provide excellent directions to access the property. At the viewing Daryl was insightful and knowledgeable of both the property and local area which was a tremendous help. Daryls helpful demeanour and knowledge are an asset to the business and made the viewing a pleasant unrushed experience. In my property search in Cornwall having dealt with over ten agents Daryl has been head and shoulder above his contemporaries from other agencies.

C · 17 June 2025

★★★★★ 5/5

Trustpilot

Great agency.

I cannot fault the team at Truro/Redruth Miller Cointrywide, they are efficient, clear and very supportive through all aspects of moving house. The young girl Abi is amazing at what she does, very understanding and caring. We couldn't have asked for a better service whilst finding our way. Great job everyone.

Sheila · 16 March 2026

★★★★★ 5/5

Google

Gabbie L was a huge help with moving into my new flat, she answered all the questions I had within quick timing, made the moving in process a lot easier, and a lot less stressful! thank you so much !

Heather · 11 September 2026

★★★★★ 5/5

Google

Kieran Mock was incredible to deal with, Thankyou so much for helping me purchase my first home. He guided me through the whole process, was always available to answer any questions or support. Can’t thank him enough. Would highly recommend. So professional! Cheers …..additionally I have now rented this property out with their rental team, with the fantastic guidance from James Harvey the process was effortless and reassuring that everything was being done in a professional manor. What a dream team 🙌

Nicholas · 9 November 2023

★★★★★ 4/5

Google

Have been dealing with James, Dayna and Cian they are all helpful and easy to communicate with. In particular Cian he is very pleasant and kind. The fact that their company is of the larger Countrywide group does give us a better sense of security especially when we are a family from overseas. Big thanks to them :)

Grace · 11 October 2024

★★★★★ 1/5

Trustpilot

Very poor experience with Miller…

Very poor experience with Miller Countrywide Falmouth. We chose them because they promised a proactive service and gave us confidence they would market the property properly. Over the last four weeks, the reality has been completely different. The listing was poorly put together. It referred to the views from the house but did not include photographs showing those views, which seems basic when the setting is part of the appeal. The main issue has been communication. I have emailed four times with no response and called five times, with only one call answered. As the seller, that is bad enough. It also makes me wonder how many potential buyers are being missed. When someone is trying to buy a house, the agent who answers the phone is often the one who makes the sale. I also asked for the cost of leaving the contract so I could consider using another agent. I was told this would be emailed to me, but nothing arrived. Extremely disappointing service from a nationwide business.

Tom · 5 June 2026

★★★★★ 5/5

Trustpilot

ethical, communicative and person centred company

My experience with every estate agent from Miller countrywide in Falmouth has been fantastic, I originally viewed a flat with them which they held onto for me for weeks, stayed in contact during this process and then were kind enough to negotiate with the landlord with another flat, direct me to the correct location over the phone and reorganise a missed viewing the same day. Thank you Dayna, Cian and James for all of your time and effort.

Bea · 29 January 2025

★★★★★ 5/5

Google

Dayna did a wonderful job of helping us find a flat to let. After having no luck with other letting agencies, Dayna was able to find us a flat very quickly. She was very friendly and professional throughout the entire process. Thank you, Dayna!

Ray · 22 January 2025