Miller Countrywide Falmouth Sales reviews

★★★★★ 1/5

Google

The absolute worst service I’ve ever received. Letting miller countywide manage my property has caused me nothing but stress and cost me a lot of extra money. Don’t bother, manage your property yourself or go to people that actually know what they are doing and don’t lie to you. I’ve gone through the whole official Complaints procedure, however Miller seems to be completely happy with letting their managers lie repeatedly to their customers, so the only thing I can do is warn others from using their services.

Fiona · 11 October 2024

★★★★★ 5/5

Google

I have to say I cannot fault Miller countrywide Lettings.. I have been in correspondence with mainly with Piran I’m extremely happy with the way they have managed my little flat in Falmouth, which I am now letting out through them.They found me a really lovely person to rent it. They made it extremely stress-free for me, which is what I was hoping for. They Go above and beyond to be helpful. No task is too great. Thank you so much!

Keri · 11 October 2024

★★★★★ 5/5

Google

From start to finish Johanna has gone above and beyond with everything she did for me to rent my flat. The manager quit and she was left as the only member of staff in the branch and she still continued with the same level of service even though she must have been under immense pressure dealing with all of their landlords and tenants. Thanks Johanna, without your help and hard work I wouldn't have let my property.

Kate · 10 November 2019

★★★★★ 1/5

Google

Just Awful - Do not use: Tenants Beware - They were my agent for 4 years, they were slow in passing on my communications about my deposit return and only when I chased. The longest was 9 days, just to forward an email and again, only when I chased! They never follow anything up, you have to constantly chase them and due to their lack of pro activity, they force you outside of the 90 day deposit return protection terms. I only received information from Countrywide on this deposit protection and deposit guarantee system 4 days after the 90 had expired. The only communication about my deposit prior was about where my deposit was kept. There was no information for the tenant regarding what to do about getting it back. Countrywide did take my initial fees and rent every month but they do not provide tenants with a service. Landlords - it took them 2 years and 6 months to do their first 6 month inspection and then 1 year again after that. They never passed on my defects to my landlord, didn't return my calls, did not follow anything up. In 4 years. My landlord advised me that they take 15% of my rent, as I paid my rent on time religiously and every month and also eventually paid to have the defects fixed as I was sick of waiting. They did not earn a penny in this service charge which equates to £6375. Unless there's £6,375 of back office administration that I'm unaware of and obviously didn't receive because, once I had my initial correspondence from them (which I obviously paid tenants fees for) I did not hear from them again, not even to renew my expired contract, which I stuck to even though it had expired and therefore had no obligation to.

Victoria · 10 November 2017

★★★★★ 5/5

Google

Spoke to Cian Trezona about letting a property, really helpful and extremely knowledgeable, would definitely recommend to a friend.

Adam · 20 March 2025

★★★★★ 1/5

Trustpilot

St Austell branch is a complete joke

St Austell branch is a complete joke. Currently I am looking to sue for unnecessary harassment and trying to heavy handedly change the terms of tenancy agreement without either tenant (mine) or landlords written (or even verbal for that matter) agreement. The Lettings department is run by an intellectually challenged and somewhat ugly on the inside “leader”, they send threats of court action and emails designed to intimidate tenants in to complying with whatever arbitrary rules they decide to implement as and when they wish with no regard for actual contract / tenancy agreement law. And the unders just blindly follow instruction without questioning the orders making them look as uneducated as their line manager, exasperatingly embarrassing for a so called professional company. Lucky for me, I’m not easily bullied and I also know about contract law but for people less astute this would be an impossible situation to live with.

Anonymous · 17 October 2025

★★★★★ 5/5

Google

Roger has been outstanding from start to finish regarding my purchase, he has been pro-active,patient and efficient throughout the whole process. He has kept me updated on a daily/weekly bases and offers excellent customer service. Roger is someone that goes beyond a standard estate agent, I would highly recommend Roger to any potential client who is looking to sell or buy in the area. Thank you once again for all your hard work. Gary

Gary · 10 November 2019

★★★★★ 1/5

Trustpilot

Miller Truro

The initial meeting discussing mortgage options went well, but after learning of our income and budget and what could be lent, all interest in helping us dwindled. There was no enthusiasm or help in getting us a mortgage. My partners pregnancy was used against us as a reason that we may not be able to get a mortgage due to maternity pay. We were told we could only borrow a small amount from lenders and it had to be now as closer to the due date we would most likely be declined. We had a large deposit and yet we were not taken seriously. We were sent only one property to look at which was not even suitable to our needs. Emails went unanswered and we just got the feeling that we weren’t valued as potential customers, so we went elsewhere and secured a mortgage with no issue. Terrible service, would not recommend.

Chris · 27 July 2023

★★★★★ 5/5

Google

Cian and James were fantastic and quick helping me and my partner find a place to rent In Falmouth, couldn’t have asked for better estate agents.

Herbie · 11 October 2024

★★★★★ 5/5

Google

Such dedicated and friendly staff! Thank you so much Piran for helping us find our first home in Cornwall and making it a really smooth process.

Natasha · 11 October 2024

★★★★★ 5/5

Google

I had a lot of issues with my student housing situation, but Piran was the only estate agent there that was readily available and helped me out. He was a student before and clearly understood the issues you encounter when renting as a student.

Tom · 11 October 2023

★★★★★ 5/5

Google

Thanks to James and Dayna in lettings for helping me rent my flat so quickly and easily I couldn’t recommend these guys highly enough

James · 24 October 2024

★★★★★ 5/5

Google

From the first viewing to completion Johanna was amazing. Everything was mayhem for me, I had so much going on but the way I was treated and supported was so lovely. I can't rate Johanna high enough genuinely feel she was part of me getting back on my feet after a rubbish few months. Honest, caring, funny and supportive. All settled in now and couldn't be happier. Thank you

Tracy · 10 November 2019

★★★★★ 2/5

Trustpilot

St Austell. Poor response times and lack of interest

Put our house on the market and initially were very happy with the service we received. Luke was very welcoming and professional and then he left the company. We weren’t informed if this and had no contact telling us who our new point of contact would be. After this it was a shambles. Emails and calls not returned. Got the impression that they weren’t really interested in our sale, quite a lazy approach. I don’t feel that we received a professional service compared to other estate agents we have used. We even considered pulling the sale and re advertising with a different estate agent. All sorted now but I personally wouldn’t deal with this company again in the future.

Mark · 5 May 2023

★★★★★ 1/5

Trustpilot

Would not recommend this company if…

Would not recommend this company if your life depended on it a long time ago when I was a single parent and a student they took six months rent off me upfront. What was intended on my part to be a long term Let, it was kind of my own naivety as when I viewed the house there was a for sale sign and the letting agent told me and my mum that for sale sign was for the next-door house as these were Terrace houses anyway I moved into this house and four months and I got a call to my personal number just some random people that was wanting to view the house for sale. That’s how I found out the house was for sale. Avoid I’m now in my council house and have been here a long time but avoid this agency. Gutted. I went from one cowboy independent landlord to this cowboy agency. Ps I should have wrote this review a long time ago with being single parent and disabilities as well as you know trying to function in my life makes it difficult but I have not forgot

Ms · 31 July 2025

★★★★★ 1/5

Trustpilot

Awful Estate Agents

Awful Estate Agents. Dont recommend them at all. I sent numerous online requests about a property to let, I phoned and left voicemail and couple more emails and nothing!! Dont bother wasting your time!

Melanie · 12 August 2026

★★★★★ 5/5

Google

Piran is a star! The first genuinely helpful agent we've come across in our search for a rental property. Highly recommend!

Lisa · 11 October 2024

★★★★★ 5/5

Google

Excellent experience with Ketan-enthusiastic and communicative throughout the whole purchase process. 10/10 from me!

Karen · 11 May 2026

★★★★★ 1/5

Google

AVOID AT ALL COST. If you want to be treated fairly and looked after, do NOT go with this branche. James Harvey, lettings manager, is a literal liar. He will not respond to any email and will make promises that he doesn't keep. Long story short, this is an absolute disgrace to the letting agents profession and I feel ripped off to the highest degree.

Louis · 23 November 2024

★★★★★ 5/5

Google

Great help from Gary and Daniele. House put on market very rapidly. Sale agreed at high asking price before any other company would even look at it! Whole process handled very efficiently with an excellent outcome for all concerned, especially during difficult Covid restrictions Can thoroughly recommend Gary and his team at Falmouth.PositiveResponsiveness, Quality, Professionalism, Value

Richard · 13 January 2022

★★★★★ 5/5

Google

Jess is kind. she is punctual and determined with her organizations. She has supported our moving arrangements wonderfully and has been a champion in communication. Especially when some unexpected hold ups came up Jess was able to help balance and arrange our situation smoothly and seamlessly. Thank you Jess.!

Golden · 9 November 2022

★★★★★ 5/5

Google

James is really helpful and professional, helped me through the whole process of renting my dream flat with beautiful sea views. "great 5* service and excellent communication" thanks buddy keep up the good work.

JQ · 9 November 2023

★★★★★ 5/5

Google

Fantastic professionalism in house welcoming. We were greeted by smartly dressed professionals who provided us with a letting packet containing all important information about our let and property as well as a goodie box ! Such hospitality. During our tenancy we have had swift and efficient communication from agents, dealing with issues promptly and in a friendly manner. 5 stars !

Dominique · 11 October 2024

★★★★★ 1/5

Trustpilot

Unreliable, untrustworthy and probably unlawful

We approached Miller Countrywide in Truro to view a property.As expected they asked for our buying position before arranging a viewing, but then shockingly expected us to send all our financial information to them by email before they would allow a viewing to take place. That is just to to view a property, not make an offer, and an expectation that we would send bank statements to them by unsecured email.I refused and noted I considered their information collection to excessive and therefore probably unlawful under GDPR. The person I was talking to stated that this was their Covid policy and that she would get her office manager to call me back on Monday.1 month later we have still not been contacted by them.So as a buyer if you wish to use a company that will demand excessive information from you and expect you to risk your information being used fraud just to view a property, use Miller Countrywide.As a seller, if you are happy to have your property excluded from viewing by a cash buyer due to your agent probably acting unlawfully, use Miller Countrywide.For me, I will never use a company that not only wishes me to place my banking details at risk for no valid reason, but in response to a promise to call me on Monday to justify their actions still has not contacted me a month later.

Jason · 2 March 2022