Trusted Agent profile · Falmouth
★★★★★
227 reviews across 2 platforms
33 Church Street, Falmouth, TR11 3DX, TR11 3DX
Miller Countrywide's office in Falmouth, at 33 Church Street, is rated 3.7 out of 5 across 227 reviews on two platforms, including 158 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Miller Countrywide Falmouth Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Falmouth.
Every review we hold for the Falmouth office, from every platform, shown as written. First names only.
5/5
GoogleAbsolutely awesome customer service, James was super helpful and a life saver when I got locked out of my room, he went above and beyond helping me get back in.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent, friendly and responsive staff. A pleasure to conduct business with. Gary and Danielle were our most regular points of contact and both were so helpful and sympathetic. Definitely the best experience we have had with an estate agent, ever. Highly recommended.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTerrible service
Terrible service Lost all the keys to property. Set up a utility service without permission or paperwork leaving me a bill of £500 even though property was vacant for a year. Customers service not helpful. I would strongly advise against using this company whether it be for rental or sales.
5/5
GoogleWe have just completed a lengthy sale of our property, which took 19 months and four buyers! Gary, Danielle and the team have been tireless in their efforts to bring this to a conclusion, and we are extremely grateful to them all for their professional service. Thank you all!
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleNick and the team have worked very hard to secure a deal on the property we wished to purchase. I found I could be very honest and straight talking to Nick and he understood our requirements. He went above and beyond to help us and I am extremely grateful for everything he did.
Thank you Laura for your glowing 5* review of your experience with Nick and the Miller Countrywide team. I am pleased to read Nick and the team went above and beyond to help you. Best wishes, Lucy.
5/5
GoogleJohanna has been an excellent agent. Our letting process was very smooth thanks to her effective and prompt communication. The great service continued even months after the start of our letting contract when we had to deal with some issues with the property. I would definitely recommend Miller Countrywide and Johanna as agent.
Thank you for the 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Best wishes, Lucy.
5/5
GoogleMiller Countrywide have been amazing. Danielle and Gary made our first time buying experience as stress free as possible. Their support, hard work and promptness was invaluable. We felt taken care of throughout the whole process and would definitely recommend their services. Thank you!PositiveResponsiveness, Professionalism
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotSleazy, Tacky Tactics
I have received several mailshots from this estate agent. All are unsolicited. In order to stop these unwelcome mailings I have to contact a third party- editmy info- and give my full details, including my email address. No doubt this will then lead to more unwanted rubbish. I appreciate that Miller has many poor reviews and no doubt is trying to increase business, this is not the way to achieve this! Should I wish to move house in the future they can be sure that I would not consider using them.
1/5
TrustpilotRecently rented a property from the…
Recently rented a property from the Truro Office for 18 months, never had a property inspection or visit, huge amount of maintenance issues but the out of hours contact system is dysfunctional and not fit for purpose. Telephones rarely answered and gets diverted to other branches often told they are on the phone when actually the person you may need to speak to is not working on the day. Property owner makes false allegations of damages and staff dealing with the matter were unhelpful, rude and abrupt - clearly having the Landlords side who is their customer. Worse agent I have ever used.
5/5
GoogleWe cannot thank Frank and Nick enough for their help with the sale of our property. It has been challenging to say the least, but we were kept up to date every step of the way and they have been professional and courteous at all times. Would not hesitate to use again.
Thank you Shaun for your great 5* review and wonderful recommendation of our local Miller Countrywide team. I will make sure your kind words are made known to them. Best wishes, Scott
5/5
GoogleMy wife and I recently started a tenancy agreement for a property managed by Danielle Carter from Miller Countrywide Falmouth. Danielle has been very helpful and is knowledgeable and friendly. She responds to questions promptly and inspires trust and confidence. It has been a pleasure to do business with her. Thank you.
Hi Robert, it is always a pleasure to read such a kind review. I hope you and your wife all the best in your new home and I will ensure your comments are passed to Danielle. Best wishes, Mark
5/5
TrustpilotKetan at Falmouth
Ketan was amazing for me throughout my experience. Always helpful and a genuine person. Felt like he was always invested in me getting my house. As I’m a first time buyer I had very little knowledge on how this works but Ketan was knowledgeable and supportive.
5/5
GoogleWe purchased a house being marketed by Miller Countrywide. Danielle was brilliant, pro-active, responding immediately to all our questions, and driving both sellers and our solicitors along when there was any sign of a delay. I would recommend Miller Countrywide Falmouth.PositiveResponsiveness, Professionalism
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotFantastic staff very helpful…
Fantastic staff very helpful understanding always ready to advise and listen and understand and explain everything
1/5
GoogleUnfortunately my experience with this branch has been terribly disappointing. In fact they have been the most unresponsive, unhelpful lot I have dealt with in many years of renting. Their failure in communicating with the landlord led to the prospect of losing my entire deposit. Not even once James or the Falmouth branch called me back to discuss the matter, washing their hands and diverting all requests to headquarters.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service from the Falmouth branch. All the team have been working working hard to sell our house and find a new place for our family. Big thanks to Nick for keeping on top of everything and keeping us updated on all the new properties that came onto the market.
Thank you for your great 5 star review! It's wonderful to read that you were kept fully informed and up to date throughout the process by the team at the Falmouth branch. Kind Regards, Sarah
5/5
GoogleMyself and my partner have had a great experience with Miller. James Harvey has been extremely helpful throughout our process of securing a flat and helped us get moved in very quickly. We definitely recommend. :) Thank you!PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
Googlevery smooth transactions dealing with Nick and the team, sold my property very quickly, very helpful in then finding one to buy. would recommend to others if they need help in first time buying or selling. The staff are helpful and friendly always came back to me.
Thank you Wendy for the excellent 5* review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at the Miller Countrywide branch. Best wishes, Lucy.
4/5
GoogleLovely people, very helpful, especially James, very good at sorting things out and keeping in touch with what's needed.
Many thanks for your marvellous review Joe. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUNPROFESSIONAL AND MISLEADING
My dad is 81 and has cancer and sold his house through Miller. The information regarding how the invoice was calculated was misleading as he believed it was a % of the price sold and not a fixed price as it is usually the case. Nothing was mentioned at the meeting to suggest a fixed price. Also found out that one of the employees had an interest in the solicitor suggested. The main concern was the cavalier attitude they demonstrated to somebody who was vulnerable and living alone, hundreds of miles from family. On one occasion the house was left unlocked and the garage wide open after a visit and on a more serious note the agent allowed a purchaser to take photos of valuable items in the property and only on alerting them did they visit them to remove them from the purchaser's laptop. We have a made a complaint on these and other issues but have been underwhelmed by their response. They are investigated themselves and therefore, it is not independent.
1/5
TrustpilotUnbelievably high fees
Miller Countrywide Lettings have had a reputation for a number of years for obscenely high fees for tenants, and poor service for both landlords and renters. I can't comment on the landlord or sales experience but, as a prospective tenant, I'm appalled. I recently viewed a property through my local Miller office, and the individual agents were pleasant to deal with and not too unprofessional (excepting a certain evasiveness about fees, which they claimed were "on the website"; they are definitely not listed anywhere on Miller's site!). Unfortunately, when I pressed for information on the fee schedule and was finally given details, I found that not only do Miller not have a set schedule of fees, instead telling me that they "varied by property", but that they were asking £872 for a two-person application. And no, that did not include deposit or first month's rent in advance. That's over eight hundred pounds just in fees. To put this in perspective, this figure is more than three times what I've been quoted elsewhere for the same circumstances, similar properties, and same kind of application. There is no apparent reason Miller's fees are so high, but I did see their schedule included such specifics as a £72 fee for inventory - for the incoming tenant - and a £300 "admin fee" for drawing up the tenancy, independent of any form of credit referencing. When I expressed surprise at the cost, they did offer to reduce the fees immediately by £200. Unfortunately, all this suggested to me was that Miller had a ridiculously high profit margin to start with. It's a shame, as they may well be a splendid lettings agent, and I could well have had a great tenancy through them. However, with fees this high, I won't find out if that's true any time soon.
5/5
GoogleI'm very happy with the service from miller lettings. First they were very professional and helpful with managing our groups letting and secondly they are very prompt in attending to any issues we have regarding the house. The staff are very friendly and keen to offer assistance, especially Jess at the falmouth branch who seems to go that extra mile with her work. I'd defiantly recommend people using Miller Countrywide as its obvious they know the property business really well and make your experience of dealing with them easygoing and stress free.
5/5
GooglePurchased a house being sold by Miller Countrywide. Danielle was absolutely brilliant, so pro-active, pleasant and professional. Also thanks to Gary who we dealt with from time to time. Would recommend Miller Countrywide Falmouth.PositiveResponsiveness, Professionalism
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
5/5
GoogleWould definitely recommend! Couldn't of been more helpful and knowledgeable, from the start and throughout the house buying process. Nothing was to much trouble. Spot on. Happily moving in to our first home now. Thank you David 😊 …
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Miller Countrywide Falmouth Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Falmouth.
