Every review we hold for the Falmouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotNew rental.
We decided to entrust our property to Millercointrywide, Falmouth office. The level of service given by Cameron Wallis the branch manager has so far been excellent. The office team I understand is a relatively new and this is in there favour, which shows in their enthusiasm. They keep you informed what is happening at each stage and Cameron certainly represents the company extremely well and is very knowledgeable. We have every confidence that our property will be rented at the anticipated price. I would not hesitate in recommending them.
Philip · 14 December 2018
★★★★★ 5/5
GoogleWhen we decided to look for a place, Miller were the most welcoming. The estate agent, Danielle, was very friendly and very attentive to our needs. We trust that we are in good hands, and are looking forward to moving into our new home!
Thank You
Ryan · 10 November 2019
Agent replied · 8 November 2024
Thank you Ryan for your glowing 5* review of our Miller team. It is always great to read such positive reviews from our clients. Best wishes, Lucy.
★★★★★ 5/5
GoogleVery satisfied. Gary had to work hard throughout the process especially after sale agreed. Experience and tenacity showed through. I was kept informed throughout.
Simon · 13 January 2023
Agent replied · 12 January 2025
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleWe booked to view a property with Miller Countrywide on a Saturday morning. The property was in Falmouth and we drove for 3 hours to see it. We waited at the property for 45 minutes after the organised viewing time and no-one turned up to show us around! In the meantime we also tried to phone the office, but the phone never got answered and no one has ever phoned us back.
In summary: shocking customer service!
James · 10 November 2016
★★★★★ 1/5
TrustpilotCant get the address right on a tenancy agreement
Just had a tenant give me notice, Saying the agreement has the wrong address on it so she is not bound buy it.Hundreds in fees and they cant even get the address right on the agreement. No doubt they will say I should have checked it. but if you cant get something that basic correct its probably best to do what I am going to do and go to a different agent when this tenant has left.
Adrian · 20 October 2016
★★★★★ 5/5
GoogleVery good at what they do. Very professional and I have no complaints.
Jane · 9 November 2023
Agent replied · 8 November 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 1/5
GoogleAvoid. Shower set on fire and was not replaced for 7 weeks! No interest in tenant safety, Worst service and communication I have ever experienced. Lied to by staff and refused head office contact details. Save your self the early grey hairs.
James · 10 November 2018
Agent replied · 8 November 2024
Hi, James.
I understand you have put in a complaint that I am currently dealing with. I apologise for the issues and stress caused, but I will get everything looked into.
Kind regards, Chris
★★★★★ 5/5
GoogleExcellent customer service from Danielle, responded swiftly to my initial query with a very helpful phone discussion exploring our requirements and followed up as promised with an email and appointment confirmation. High level of professionalism evident at Miller Countrywide, Falmouth.
Lee · 10 November 2019
Agent replied · 8 November 2024
Many thanks for the amazing 5* review, I will ensure your kind words are passed on to our dedicated team. Best wishes, Lucy
★★★★★ 5/5
GoogleDanielle couldn’t have made the process of me finding where to live and sorting everything out any easier. She is a lovely person who dealt with everything very professionaly and always kept me updated with what was going on.
Greta · 10 November 2019
Agent replied · 8 November 2024
Thanks Greta for the amazing 5* review of your experience with our Miller branch.
Best wishes, Lucy
★★★★★ 5/5
GoogleI’ve been a client of the Falmouth office for many years. They always provide prompt service, along with open & helpful support on any issues I may have as a landlord. All you could ask for!
Charlotte · 10 November 2019
Agent replied · 8 November 2024
Hi Charlotte, thank you for your 5* review and kind comments. All the best, Mike.
★★★★★ 5/5
GoogleProfessional and helpful service by johanna at the Falmouth site. Went above and beyond to assist me with help locating properties and would highly recommend her to help with your moving needs.
Andrew · 9 November 2020
Agent replied · 8 November 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy
★★★★★ 5/5
GoogleVery professional and fast to get things moving when problems arose.Always available on the phone when needed or would call back.Highly recommend the team at Falmouth.PositiveResponsiveness, Professionalism
Terry · 9 November 2021
Agent replied · 8 November 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have enjoyed my selling experience with Miller Countrywide Falmouth. A special recognition to Gary and Daniele who exhibited professionalism, punctuality and efficiency.PositiveResponsiveness, Professionalism
Simon · 9 November 2021
Agent replied · 8 November 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy cottage in Tredavoe, Newlyn, which I lease out, was only advertised for a week before it was snapped up.
Johanna Wiethof of Miller Countrywide in Falmouth did an outstanding job!
Richard · 10 November 2019
Agent replied · 8 November 2024
Wonderful to read Richard, that our local Miller Countrywide team were able to provide you with such a great experience! Thank you for your 5* review, you comments will be passed onward to the team. Kind regards, Scott
★★★★★ 5/5
GoogleAttentive and responsive. Kept appointments on time and all round good personal service.
Eric · 9 November 2022
Agent replied · 8 November 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFriendly, helpful, and attentive. They really went the extra mile to work around my scheduled, and I never once had to chase them for anything.
Terry · 9 November 2020
Agent replied · 8 November 2024
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
★★★★★ 5/5
GoogleProfessional and caring attention to detail. Excellent experience, thank you!
Rachel · 9 November 2022
Agent replied · 8 November 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotCriminals
Asked for proof of funds
Asked for £700 up front for mortgage application
All about the money, nothing else
Scamsters!!!
Rude
Jonny · 19 April 2024
★★★★★ 1/5
TrustpilotI wish I could give a zero
I wish I could give a zero, because as of yet they haven’t done anything to sell our house! Can’t even get photos done! Useless!!
P · 11 January 2024
★★★★★ 5/5
GoogleExcellent and efficient service from Cameron. Extremely helpful in assisting us with our move, nothing was too much trouble. Thank you very much.
George · 10 November 2019
Agent replied · 8 November 2024
Many thanks George for your 5* review of your experience with Cameron at Miller Countrywide. Delighted you had an excellent and efficient service with your move. Best wishes, Tracey.
★★★★★ 1/5
GoogleLettings guy tried to rip my son off with additional fees, be careful because I think he makes it up as he goes along!
Kevin · 10 November 2018
Agent replied · 8 November 2024
Hello Kevin
Thank you for the review. I am sorry to hear that you think the fees were unfair but all fees and charges are made available on the website should you wish to view them beforehand.
Kind regards, Chris
★★★★★ 5/5
GoogleGood service & good communication. Aimie, was first class and sold the property after other on line estate agents failed to achieve a sale.
Steven · 10 November 2018
Agent replied · 8 November 2024
Thanks for your 5* review. I'm happy to read that Aimie and the team at Miller Countrywide were able to provide such a great service to you in the sale of your property. Best wishes, Tracey.
★★★★★ 1/5
TrustpilotManager of Torpoint branch is a bully.
Manager of Torpoint branch has harassed and belittled my vulnerable Mum who lives alone. Despite cancelling her contract she was daily contacted nearly daily and has now been told she has to still pay him commission if she sells with another company.
Mrs · 4 May 2022
★★★★★ 3/5
TrustpilotBe careful with your deposit if your renting.
It was complicated for me to get my deposit back, it took 7 months, a lot of emails and phone calls. I recommend you to be careful with that, and to use the protection if you can (which only lasts 3 months). Some employees of the companies are very nice and helpful though.
Edwige · 18 November 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
