Miller Countrywide Falmouth Sales reviews

★★★★★ 5/5

Google

Really a first class response from this Church Street office - the estate agency's staff here have a genuine knowledge of the area as well as the patience to understand your requirement - it makes a big difference. Meanwhile David (upstairs) will go out of his way to locate an appropriate mortgage - as an overall approach - just outstanding!

David · 9 November 2020

★★★★★ 5/5

Google

Special Thank you to Cameron and Johanna for all their help and support, fantastic!

Alice · 10 November 2019

★★★★★ 5/5

Google

Cannot recommend Miller Countrywide Falmouth highly enough. They have been very efficiently handling the rental of three properties for the last twelve months and their service and communication have been excellent. I am currently dealing with Johanna Wiethof, who has been very efficient and accommodating in overseeing the departure of an existing tenant and arrival of a new one. Recommended without hesitation!

Rob · 10 November 2019

★★★★★ 1/5

Trustpilot

What a despicable LYING VILE .company

What a despicable company. As lovely as they can be while telling you that they will send you a viewing, chatty chatty chatty, yes you will have the first refusal, then keep you waiting for days, they actually screen their calls and flick it to the answerphone when they see it is you. Ring on a different number and the answer and sound really sheepish and make up a total load of lies as to why they haven't sent the video. In the meantime, you have let other properties go due to their optimism about getting the one you asked about. The fact that lucy and Simeone sounded so nice makes them that much slimier. I have family members with businesses in Torquay and will make it my first mission when I do move there to have the name of this tinpot company spread as far and wide as I can for being the disgraceful, duplicitous liars they are. ESTATE AGENTS ARE KNOWN AS FILTH FOR A REASON....................... THEY ARE

Oxofamilydad · 18 August 2022

★★★★★ 5/5

Google

James from the Falmouth office has been amazingly friendly and really helpful in finding myself and my daughter our new dream home. He has made the whole process simple and even adds some well needed humour to the mix. Would wholeheartedly recommend them to anyone

Alex · 9 November 2022

★★★★★ 5/5

Google

Excellent service from Ketan and Tom, Very helpful and polite. Thank you

Cathy · 23 November 2024

★★★★★ 4/5

Google

Myself and my husband had an agent around to value the house for an insurance valuation just to make sure our current home insurance covered the value of the property. The agent was very professional, arrived on time. Luckily the house and contents insurance will cover the value of the house. Very impressed how everything was handled.

Amanda · 9 November 2020

★★★★★ 5/5

Google

Johanna Wiethof managed the process of finding a suitable tenant for my property. Johanna communicated well, keeping me up to date with the process without overdoing it. She was quick to provide specific answers to my questions, and had a pleasant but business like manner. I was very pleased with the service delivered by Johanna at Miller Countrywide Falmouth.

Andrew · 10 November 2019

★★★★★ 1/5

Trustpilot

Terrible. Would not recommend

Would not recommend this estate agent. We applied for a property and the took a £200 holding deposit from us and now refusing to give it back. In the current housing crisis where people and families are desperate for homes, have nowhere to go and are facing homelessness - all these people are concerned about is lining their pockets. We have emailed them numerous times and now they just don’t reply and ignore us. The process from start to finish was disorganised and nothing was explained properly. To just take peoples money and not even bother to communicate with them is disgusting.

Laina · 12 February 2022

★★★★★ 1/5

Trustpilot

Yet another 1 star review, unsurprisingly.

Much like the other 82% of reviews, I too have had bad experiences them from both a buyer and a seller's point of view. TLDR: They are incompetent, uncommunicative (even within their own offices) and just generally awful to deal with. The trouble is that there are too many chumps to rip off, which explains why a company can get 82% of reviews giving 1 star and still be in business. Seems wrong.If you're a buyer and want to book a viewing, you'll have to give them far more data than they need, and far more than any of their competitors ask for. They'll want to know everything about you, and to be honest I'm almost suprised they didn't ask for a DNA test, a stool sample and for me to slice off a sliver of my kidney to give to them. To even book a viewing with them you'll need to provide proof of mortgage offer, I'm assuming so they can try and rinse more money from you by offering vastly overpriced mortgage deals with their 'partners'. For a viewing only, there is no reason why you need proof of a mortgage offer, other than to force people into giving the company their details, which MillerCountrywide can then give/sell to their partners.As someone who currently rents, I found out the very day I moved into the flat that they put the property on the market, then started hounding me by email, text, phone calls and voice mails practically demanding entrance for prospective buyers less than a week after I'd moved in! The trouble is that they have Sales and Rental departments, and neither of them talk to each other, at all, so one hand literally has no idea what the other is doing and they all just pass the blame and responsibility over to the other side. It's bad enough business is greedy and incompetent staffed by people with shoulders so slippery I believe their clothing is made of teflon, and so incompetent I suspect if brains were dynamite most of them would have trouble blowing their own noses.Oh and additionally, when I moaned about them to my landlord, he said he has also had nothing but trouble from them and was considering taking a property he has listed with them off the market entirely his experience has been that bad. Personally, I feel like their company name would be more accurate and suitable if you removed the 'o' from it, added and 's' to the end and then removed all the other letters before 'c' and after 's'.Avoid.

Ryan · 29 January 2022

★★★★★ 5/5

Google

Great company - Piran and James have been nothing but helpful

Oj · 11 October 2024

★★★★★ 1/5

Trustpilot

Awful, waste of money bad service

Still deducted their fees despite not collecting the last months rent! I have paid around £1700 in management fees over the years and have been disappointed with the service provided. Initially I took the tenant on in good faith as the office at Miller countrywide told me he was reliable and always paid his rent on time. Unfortunately he hasn’t and has left the flat in a poor condition with ruined carpets and wallpapers. He has also taken my boiler installation certificate. I will now have to pay an Indemnity policy for the sale. I find Miller Countrywide’s response to the situation so far as lacklustre and slow I once had a call from the Torpoint office asking me to arrange a repair for a leaking pipe as they had “too many other properties to deal with” they were still happy to take their fee. I have no idea what I have paid for over the past 3 years.

Rich · 22 November 2021

★★★★★ 5/5

Google

Aimie at Miller Countrywide has been extremely helpful and engaged throughout the process of purchasing a property. Being a first time buyer her regular updates and advice were much appreciated. All in all a very positive experience, Aimie being professional, friendly and helpful throughout. Would be happy to use Miller Countrywide's services again and recommend them to others.

Laurie · 10 November 2018

★★★★★ 5/5

Google

Everyone i have dealt with at the Falmouth office has been very helpful and kind especially as i am a technophobe, they have explained things to me very well and re-assured me when i have had doubts . They have given pleanty of notice for viewing appointments and left my property as they found it.

Linda · 10 November 2019

★★★★★ 5/5

Google

I have to admit i am very pleased with what you have done selling it in four days! a prompt exchange using your solicitor who was really helpful. you found us a beautiful home as well and the service was equally wonderful. A big thank you to susan and Nick, it was impeccable.

Pearl · 10 November 2019

★★★★★ 5/5

Google

Wonderful informative and helpful staff. Danielle Sheed and David Abram-Jones at Miller Countrywide helped us at every stage of the process. Always available to answer any questions and quickly and efficiently finding the perfect solution to our specific needs. Would recommend for anyone looking to move home or invest.

Louis · 9 November 2020

★★★★★ 5/5

Google

I dealt primarily with Danielle from the sales team at Miller Countrywide while buying my first home and she was fantastic. Always replied to emails promptly and chased matters before you even contacted her. Superstar estate agent, can't thank her enough. Would recommend!PositiveResponsiveness, Professionalism

Sally · 9 November 2021

★★★★★ 1/5

Trustpilot

Torpoint Branch are terrible letting agents

Well where do I start, they fail to return calls and emails. They pass the buck, they have "managed" a rental property for several years for me. The agreement requires two inspections a year. Well I have had a gap of 19months between gaps and 7 weeks between inspections. They keep telling me this year it is government guidelines that mean the inspections have not happened this year. I have shared with them the legislation that says they can. I have now had a "virtual" inspection well the pictures are of a poor quality and it is 12 months since the last inspection. The current manager keeps saying it is not my fault I didn't work here then. It is tiring to deal with such a company. They used to be a little private letting agent when I started before being taken over by this shoddy outfit. I changed bank account for the rent to be paid into so they withheld the payments!!!! Well if you wish to have stress and aggravation use this. I certainly would not trust them to sort out a party in a brewery.

David · 17 December 2020

★★★★★ 1/5

Trustpilot

BUYER BEWARE...

BUYER BEWARE...Ensure anything promised or intimated, especially by the manager, is confirmed in writing.During your viewing make sure you document an inventory, sold as seen properties means nothing to this estate agency as vendors will be allowed access to remove whatever property has been displayed to entice your offer.Should you wish to discuss any issues, the manager will no longer be available and your emails will be ignored.The Property Ombudsman can only act on documentation, none of which will be forthcoming from the St Agnes branch.

Greg · 29 November 2020

★★★★★ 5/5

Google

Got excellent help from Falmouth branch from the beginning of our search for a place to rent. As we came from overseas, it is a great feeling when you find support. The renting process was clear. Durian Willink from the letting team helped us a lot, for what we are very grateful.

Miguel · 10 November 2018

★★★★★ 5/5

Google

I’ve delt with James at this branch for a few years very professional and a pleasure to deal with

Adrian · 13 January 2024

★★★★★ 5/5

Google

Friendly, dedicated and responsive

Emily · 11 October 2024

★★★★★ 1/5

Trustpilot

Beware!

My experience of this company is nothing short of abysmal. The person we are buying from us is using Miller Countrywide and also Millers' solicitors. We are both after a quick transaction, but five weeks after starting the procedure, their solicitors in Wales have not even managed to draw up a contract! After five weeks!!!!!When I contact the local branch, I am told "it is out of their hands" and yet it is Miller's own solicitors who have messed up. Unbelievable. I find this company completely incompetent!NB A day after writing this review, I discover that it is Millers themselves (Head Office) who took FIVE WEEKS to send the sale details to the solicitors. Disgraceful. You couldn't pay me any amount of money to use them

Alison · 13 November 2019

★★★★★ 1/5

Trustpilot

The Torquay office is just awful

The Torquay office is just awful! Full of young girls who don’t know the basics of sales. decided to leave our nanny cam on one day to see why we weren't getting anywhere and one of the girls there barley said a work other than ‘hmmm’ ‘yeah’ ‘oh my god’ and spent most of the time giggling. Considering their quite pricey for the area I was expecting real quality but if you into their Torquay branch you’d think you were behind the counter at top shop. Really unprofessional, they need to find a good training program for all these girls or get some staff with knowledge and experience.

Amy · 24 September 2019