5/5
TrustpilotI’ve recently sold my property through…
I’ve recently sold my property through Martin & Co, and I just wanted to take the time to say how genuinely pleased I have been with the whole experience.
Trusted Agent profile · Cornwall
Martin and Co Cornwall reviews
★★★★★
1,390 reviews across 2 platforms
72 Kimberley Park Road, Falmouth, Cornwall, TR11 2DF
Martin and Co's office in Cornwall, at 72 Kimberley Park Road, is rated 3.1 out of 5 across 1,390 reviews on two platforms, including 534 Google reviews rated 4.8.
Reviews
Every review we hold for the Cornwall office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotI have never in my life written a…
I have never in my life written a negative review online, it is simply not in my character, but my experience with Martin & Co Chelsea has left me feeling that I have no choice.
5/5
GoogleHad a viewing of a rental property this week, met with Liam Jefferies onsite. Liam was punctual and presented the property extremely well, gave us a full rundown of the costs and processes and answered all our questions sufficiently. It was a pleasure dealing with him, great job Liam. Thanks!!
5/5
GoogleGary Payne and the team at Martin and Co were very professional and efficient in assisting me with the sale of my one-bedroom flat in Falmouth Cornwall. I would highly recommend Martin and Co. and would not hesitate to use them again for their letting and sales services.
1/5
TrustpilotWas really interested in a property…
Was really interested in a property viewing, emailed 2x, rang 3x, no answer whatsoever. Filled out the questionnaire, no answer. When you try ring, you get passed to an AI agent who can’t help, so I ask for a human, upon that request, I get hung up on.
5/5
GoogleMany thanks to Liam Jefferies for his assistance from viewing the property and made it easy .He was quite helpful and responded promptly to emails or any questions. Greatly recommend his service !!👌 Thank Liam Jefferies . I Highly recommend Martin & Co, a customer friendly and responsive letting agents.
1/5
TrustpilotM&Co - Beeston, Nottingham
Martin & Co are unprofessional and blatant liars.Their Beeston Office have destroyed my life.This Firm is useless and breaches all Codes of Conduct for The Property Ombudsman.Don't bother making an Official Complaint about any Branch of Martin & Co - their blatant lies ensure that they never account for any wrong-doing.Martin & Co also remove all honest reviews that they consider 'damaging and harmful' to their Business.Martin & Co need to be completely struck-off all Estate/Letting Agency lists and preferably Liquidated.
5/5
GoogleAn exceptional experience house hunting with Martin & Co. With how fast the rental market, we thought a move from the Midlands would be near impossible but the team (in particular Ruby) have been excellent and proactive in not just supporting our enquiries but finding similar options. Their staff (Emily) also gave us a very informative tour which was both honest and insightful in terms of showing with Falmouth and Penryn have to offer.
1/5
TrustpilotAVOID AVOID AVOID... Saltaire Branch
AVOID AVOID AVOID.... Rented 4 Bedroom property Lightcliffe Halifax via Saltaire Branch.If I could give zero stars I would! Having worked most of my life in Management Customer Services I expect to receive a high standard like the one I provide. Customer services from Martin & Co in Saltaire have been appalling, to say the least! And having read these reviews I cannot understand how they are still in business. My initial contact (prior to signing the agreement) was very good. Found the property I wanted to rent, having never rented before. There were issues with the property - security gates didn't work correctly and therefore provided no security, garage door not working correctly, rubbish bags laying around in the grounds etc. I did make it very clear before signing the contract that I wanted all these issues addressed and I was told they would be. Once the contract was signed everything changed. I was told I didn't ask for it to be made into a stipulation on signing (how would I know to do this when I have never rented before). Within two weeks of moving in, I had a leak under the kitchen sink, followed by the washing machine didn't work. With regards to the washing machine I was accused of damaging it however when the repair man attended he found coins, hair bands, and stones in the filter from the previous owner. keys went missing from the property when I was out like someone had been in there without me present (all denied). And no keys were supplied for the juliet balcony. Then the dishwasher stopped working and the landlord wanted me to contribute 50% towards a replacement machine that was 7 years old. I refused. The person that I was then dealing with Ian Tate supported the landlord and accused me of not looking after the property (even though I have owned my own house for 30 years prior to this). The landlord requested a property inspection 3 weeks post moving in as they were concerned about 'their property' even though this was denied. I was outraged. Small problems and issues kept arising which the landlord refused to address even though they were listed in the Inventory (which I received 3 months after signing the contract). Every time there was an issue Ian supported the landlord and spoke to me like I was irrelevant. Found him to be extremely patronising and arrogant. I eventually asked to deal with the branch manager Denise who I found more supportive and actually tried to resolve issues with the landlord, albeit not successfully every time. The landlord just would not address issues with the property - unfortunately I had paid 6 months rent upfront to secure the property so it felt like because she had the money she was refusing to maintain the property. I handed my notice in to end the contract at 6 months as I was not prepared to stay in a property where I was accused that I wasn't looking after it, and not having any support from my letting manager Ian. I moved out and the keys were handed back and it took over 5 weeks to receive the deposit of £1846 back!! I did all the chasing for this. The landlord was literally retaining hold of my money and the letting agent could do nothing about it! then after 4 weeks I was informed by Denise that Ian had also cocked up and not issued me with the procedures for claiming back my deposit... again extremely poor customer services from Ian! I am absolutely appalled at the service I received and will never use this company as long as I live! Does not surprise me to notice they are not regulated or authorised by the relevant authorities so you have absolutely no come back from anywhere!
1/5
TrustpilotIf i could give 0 stars I would
If i could give 0 stars I would. My husband and I have rented a property through this agency for 1y and 4 m and for this period it was obvious that they care only for your money.
5/5
Trustpilotagents martin and co friendly and well…
agents martin and co friendly and well organized , also fair house pricing and advised all way through selling process , would recommend to anyone for a smooth transaction in to days market
1/5
TrustpilotUninterested in the Tenant - Landlords allowed to neglect property
We rented a property from Martin and Co in Prestwich.They never ever confronted the owner of the state of the property. Our property in Pine Avenue Whitefield was in a state of disrepair and even though problems were reported, they were never fixed.They let the owner wait 5 months until we left to action any repairs.The owner was allowed to neglect the property and allow the outside of the house to fall apart literally.Martin and Co were "afraid" to confront the owner instead raising issues when we left the property.Gates and fences were covered in nails and shoddy repair. The owner allowed herself to continually come check on the property, without notifying us, and would "knock on" to check the state of the house herself.
1/5
TrustpilotThe worst estate agent ever, avoid at all costs even if you really like the property!!
Where to start...Martin & Co London Bridge were impossible to deal with during our 1.5 year tenancy, I really don't know how they are a company as they are so hopeless and completely dysfunctional. I understand this branch is now longer part of Martin & Co and is now trading as DA Property, perhaps partly due to the issues we experienced.We had numerous issues when we moved in: a toilet that wouldn't flush properly, a shower that couldn't change temperature, a leaking kitchen sink etc. It took a lot of chasing and two months for all issues to be fixed. The boiler then broke down and we spent 3 weeks in February with no heating or hot water and again it took a lot of chasing on our part for anything to be done. We also had a broken oven for a month at one point. Whenever we had problems, we would call the office and be directed to a central call centre who assured us that our issue had been marked as urgent and someone from the internal maintenance team would call us back, but that never happened once. We also had the mobile number of the Director of the London Bridge office, but he would ignore phone calls, WhatsApps and emails. I also tried to visit their office in person on several occasions, but never found anyone present. And after everything, they took a cleaning and maintenance charge from our deposit.It was truly excruciating trying to get anything done and we're glad we will never have to deal with Martin & Co / DA Property again. Avoid at all costs, even if you really like the property!
5/5
GoogleSwift, and simple experience in being a Guarantor. Some of the processes could be simplified for the students who are often experiencing arranging a let for the first time, but they were responsive to questions and helped them through, so not at all bad form my perspective.
1/5
TrustpilotWent to a viewing a property in…
Went to a viewing a property in Whiston, incredibly dismissive and rude letting agent who couldn't be more disinterested if he tried.
5/5
GoogleThe service I've received from Ruby and Liam at Martin & Co Falmouth has been above and beyond. They have been very proactive at bringing me renting opportunities, and their advice on securing a property has been frank and incisive. Their transparency and openness gives you the sense they are on your side, which has been invaluable during a stressful period of trying to find student accommodation at the last minute.
5/5
GoogleHannah Maxfield has been very helpful and efficient in dealing with any problems. She is competent and we feel she is aware of any concerns we may have. We are both very pleased with the service provided. Caroline Hayne and David Johns 8 Kingsley Way, Helston.
1/5
TrustpilotMartin and Co Westbury
Estate agents are supposed to help you find the dream. In our case it was a small plot of land not far from Salisbury. A call to the office was met with an un-informed assistant who assured us they would call back to answer our questions. They never did. We called again and advised that the relevant person was out for a couple of days, and they knew noting about the plot of land in question. A call back would be their priority as soon as the person who was dealing with it was able to. A call was booked, for few days later - nothing. Taking the initiative, we decided to call the office. The manager who knew about the land was unavailable. Busy.Whatever happened to the call back? The response from the office was un-enthusiastic. They clearly have better things to do than offer a service. Staff were oblivious of the land they were commissioned to offer up in this case, that was the responsibility of the absent staff member, ‘nothing to do with me’. It begs the question how they sell anything at all or can offer any confidence in the company. I wouldn’t sell a house or anything else with them. In my personal view it's badly run by people don’t know what they are doing and certainly have no interest in the client.The comment from Martin and Co proves my point. we viewed a plot of land near Salisbury. We did not say the office was in Salisbury. Martin and Co were selling the land from their office in Westbury.
Agent replied · 17 June 2024
Hi Jacqui,After looking at your review we believe this might be for another business in Salisbury called: Mills & Co - The Property People.As we don't currently have a branch located in Salisbury.Kind RegardsMartin & Co
5/5
TrustpilotThank you BSE - Tamara & Team
I managed to exchange contracts today and Tamara and her team at Bury St Edmunds have been amazing! They have helped me every step of the way over some sticky moments and obstacles with advice, excellent communication and full transparency on the progression with vendors. Thank you!
Agent replied · 17 June 2024
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
5/5
GoogleThanks to Martin & Co, me and my partner were able to find a property that really suited us with a stress-free process to securing it. Big shout out to Liam who helped us check out properties in the area. His honesty was refreshing and helped us make the right choice amongst our options.
5/5
GoogleI saw a flat I liked but could not view it as I live abroad. Emily kindly went over there (despite having other serious viewings in a busy market) and took time to thoroughly video the property for me , after asking me for a list of what to focus on for me! Other agents would insist on in person viewings even in covid but Emily and Kirsty were happy to help me as they knew I was a serious buyer. They have been professional and patient through a long , tricky process but we completed on the property today! I will use them again! very happy!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAfter struggling to find a house in Falmouth and looking for months to no avail, we found one listed by Martin and Co. that we loved. Liam from Martin and Co. promptly booked us in for a viewing. When we met with him he was punctual, professional and had great knowledge of the property. We decided to put in an application on Friday afternoon and by Monday afternoon we were progressing and signing paperwork. Liam was great at communicating clearly and effectively, which made the process really easy. One of the best experiences I’ve had with letting agents!
5/5
GoogleWhat a fantastic team! Planning our family move from one end of the country to the other has been a really stressful process but Ruby got us off to a really great start by securing us a fantastic family home and reassuring us about the area/schools etc. Having that local knowledge was really comforting and it felt like a really personal service. Liam was also really attentive as were Madeline and Rebecca. All of them went over and above to ensure we knew what was happening and how long each stage would take. I’ve dealt with a number of letting agents before and these guys are by far the best! Highly recommend.
1/5
TrustpilotUse the local office to let out my…
Use the local office to let out my property. The rent has been late on several occasions, I have to chase the Tennant myself, there is zero communication or work being done on their part. The local office is never open and looks abandoned, no one ever answers any of the phone numbers I have. The property has now been up for sale for a few months and I have not once heard from them. If ypu phone the line to 'book a viewing at a property' it rings and rings until it cuts off. There is literally no one to speak to. Worst company I have ever had the displeasure of dealing with. AVOID AVOID AVOID
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Questions about Martin and Co Cornwall
How many reviews does Martin and Co Cornwall have?
Martin and Co's Cornwall office has 1,390 reviews across two platforms: 534 on Google, 856 on Trustpilot (across the whole business).
What is Martin and Co Cornwall's rating?
Martin and Co Cornwall is rated 3.1 out of 5 across all 1,390 reviews, and 4.8 out of 5 on Google from 534 reviews.
Where is Martin and Co's Cornwall office?
Martin and Co Cornwall, 72 Kimberley Park Road, Falmouth, Cornwall, TR11 2DF.
