Martin and Co Cornwall reviews

★★★★★ 1/5

Trustpilot

Martin & Co - Guarantor issue

My partner and I were through the whole process of renting a flat. Papers were signed at beginning, all information was given when asked. We were told that we'd got the place, and just needed a guarantor - moved back from Australia so they needed extra reassurance, which was fine. The guarantor gave all information needed. Even employer contact information so they could validate. We were set to move in on the 18th May, the day before we had been told we lost the flat as they didn't get a copy of the guarantor's contract of employment. It is no business of theirs to need that, everything else had been shown and was evident that he could pay if needed. We lost the holding fee of 300 pounds, and were given no other option. After trying for hours to get hold of them, none of the calls were getting through, we had to leave it and try to find somewhere to stay.We had to move out our current rental, and had nowhere to go.DO NOT USE THIS AGENT

Corinne · 19 May 2022

★★★★★ 5/5

Google

Just wanted to add a huge ‘thank you’ to the whole team at Martin & Co in Falmouth. They have helped us enormously and have been very professional. Special thanks to Tyler who ensured that communications were timely and issues dealt with effectively throughout the whole process.

Karen · 23 September 2024

★★★★★ 5/5

Google

Looking for a place to live can be quite stressful, especially when renting, but Liam took all that stress away for us. Communication was fantastic from start to finish, he’s friendly, polite and doesn’t ever make you feel like you’re asking too many questions. Everything was dealt with quickly and easily. 100% recommendation for the company and specifically Liam.

Jacqui · 17 February 2024

★★★★★ 1/5

Trustpilot

Unreliable agent

Unreliable & Unprofessional agent everSince before our booking appointment to view this house, we clearly mentioned that we, 4 people, will share the house. We did a tenancy application form, mentioning 4 people will share and then wired holding fees.The Agent was doing reference & bank checking for all of us and got a reply that they have all passed.So, we already confirmed with our current landlord for moving date and also arranged to remove the household, book for moving agencies & deep cleaning service to this current house.1 week before our moving date, Martin & Co sent us a mail that '' I am ever so sorry but we cannot continue with the application because landlord wasn’t aware a license was required for sharers which he doesn’t hold”. I am really surprised that they did all reference check, bank check to all of us without realising the landlord has that license. Can you all imagine how much difficult for us to find a new house within a week? I just want to share my experience to everyone how unreliable this agent is.

K · 14 May 2022

★★★★★ 5/5

Trustpilot

Incredible Customer Service

We purchased a property from Martin & Co. and had a really great experience. They have deep understanding of the market and were super helpful with the buying process. Special thanks to Steven from Martin & Co. for the exceptional service and was incredibly responsive to our queries. He was professional, helpful, and quick to respond.I would highly recommend Martin & Co. for anyone looking for a new property.

Avinash · 26 May 2023

★★★★★ 5/5

Trustpilot

Fantastic experience buying a property

WeHave just had a fantastic experience buying a property through Martin and CoSue Wright was friendly professionallyAnd so accommodatingCommunication was excellent and support was there from viewing the property to our completion dateI can’t thank Sue and her team enoughAndI would definitelyRecommend them to anyone in the future

Angela · 20 August 2024

★★★★★ 5/5

Google

Had a very hard time finding somewhere to rent in Falmouth with a lot of difficulty and let downs from other agents. Liam from Martin & Co was outstanding, always able to help, provide suggestions and filled us with confidence in getting a place! After a lot of viewings which he guided us through, we managed to find somewhere! Would highly recommend Martin & Co, thank you Liam!

Cian · 17 June 2023

★★★★★ 5/5

Google

We had recently contacted Martin & Co to view a property for a 6 month tenancy. We were shown around the property by Liam who was very helpful. We decided the same day to submit an application and Liam was there to help at every stage of the tenancy. The application and referencing was very quick and easy with no hidden costs or issues. We would certainly use them again for any future rental or purchase. Highly recommended.

Sam · 17 June 2022

★★★★★ 5/5

Google

Martin & Co Falmouth have been amazing in the process of doing a tenant swap! Tyler Yems has been the lettings administrator in our care and they have been excellent with communication and replying to emails quickly. They have been friendly, kind and made the swap easy and stress free !!

Emily · 25 June 2024

★★★★★ 5/5

Google

Ruby and the rest of the team at Martin and Co Falmouth have been incredibly helpful in helping us find a place to rent. Ruby has been really communicative and friendly throughout the whole process - would recommend Martin and Co to anyone looking to move to the area.

Andy · 27 July 2024

★★★★★ 1/5

Google

Absolute Trash company especially Anne & Felicia total bottom feeders who lie lie lie lie they don't abide by any lawful agreements and try to bamboozle people with Jargon. Hope you respond

J · 20 September 2023

★★★★★ 5/5

Google

Many thanks to Liam (Martin and Co)for his assistance from viewing the property and all the way to signing in walked me through the whole process,made it easy .He was quite helpful and responded promptly to emails or any questions. Greatly recommend his service !!👌 Thank you again!! …

Tracy · 25 July 2024

★★★★★ 5/5

Google

I have dealt with Martin & Co as a Landlord for many years and have always been happy with them. It doesn’t matter who you speak to as they all seem to work as a team but today , I had some dealings with Liam and he was brilliant from start to finish…Thanks Liam

Mike · 26 April 2024

★★★★★ 5/5

Google

Martin and Co have again renewed a tenancy agreement on our behalf in their usual efficient manner. In particular I thank Hannah Maxfield for making the paperwork and transaction so painless. Thanks also go to Susan Robins, always my first point of contact. Much appreciated.

Richard · 23 September 2024

★★★★★ 1/5

Trustpilot

Utterly Baffled

I have never had such an awful experience with not only a letting agent, but a professional company overall. The viewing I had with Banbury Martin and Co was a absolute shambles. When I wrote to complain about how rude and unprofessional the letting agent was, I was met with a rude and dismissive email response by the agent, whom turned out to be the owner of the branch, David Stone. David stated that he was unwell and that if I wasn’t comfortable with the viewing I should have left. David stated ‘ I am the owner of the business, and this matter is now closed’ My complaints were not addressed and they were swept under the carpet like nothing had happened. I then asked for the complaint to be handled by someone senior, only to be passed to another estate agent, whom was below David, to have the same dismissed and rude response - ‘This matter is closed, we shall not be commenting any further’ . I have repeatedly referred to their own complaints policy and asked for the complaint to be passed to senior management of Martin and Co only to be told that David is the senior management and he is not dealing with my complaint anymore. The complete lack of professionalism and customer service is just outstanding and completely baffling! I have never been treated with such disregard in my adult life. To use illness as a way to justify complete rudeness and horrendous customer service is just ridiculous! And then David tried to say that I clearly don’t understand how Covid affects peopke otherwise I would be more understanding of his lack of professionalism?!Judgemental, presumptions, rude, unprofessional, damn right pig headed! If you are looking for a new place to live, don’t even bother looking at Martin and Co in Banbury! Awful awful Awful!There are no words for my experience!And ironically STILL they refuse to acknowledge my complaints and concerns and pass it to senior management - as per their own complaint policy!!!

Charliie · 27 January 2022

★★★★★ 1/5

Trustpilot

SLUM LANDLORDS

SLUM LANDLORDS - My partner & I rented a property through this company. My partner lived in the property for 7 years and I lived there 2 years. In April 2021 we reported damp in the bedroom coming from the old boiler. They did nothing. In October we found mushrooms growing behind our bed along with a large patch of mould. I contacted them and threatened to take the to tribunal if they didn't fix the issue. It was fixed in 3 days at that point. Then came our six months notice to leave. We were told not to rush but the company harassed us into leaving. We eventually moved out after three months and have now been advised we have to pay for multiple services. They have claimed that the oven needs cleaning, yet in their original documentation regarding the state of the property it is noted that the oven is in a poor state. They have claimed we broke a window yet as the property has not been maintained within the seven years rental the old wooden frames have rotted away. This has been reported to them on several occasions via the telephone and via email yet now they are trying to charge us for it. There was one instance where, for whatever reason, my partner paid the rent a handful of days later than usual yet this didn't stop one of their employees sending a vile and billious email threatening eviction for being late with the money. Not one seconds thought or consideration to there being a global pandemic and the possibility my partner, as a key worker, may have been ill with the virus. When challenged it was apparently an automated message, which if true, I would suggest someone with better grammar and ability at writing puts together all automated communications. In short, if you are looking to rent, avoid this business.

Ian · 14 January 2022

★★★★★ 5/5

Google

Excellent! ***** Ruby was an absolute star who listened acted and got things done what an asset to Martin & Co! Thank You Ruby Ruby Ruby ***** Also Thank You Liam for chasing Ruth to look, We are over the moon with everything!! *****

Tony · 23 September 2024

★★★★★ 5/5

Google

Ruby was a delight to work with! She always responded quickly by email and was available on the phone too. She found us the perfect tenants (which wasn’t easy because we let it partly furnished). I highly recommend Martin & Co. The whole team are excellent. We look forward to you continuing to manage the letting of our house. Antony Rivas

A · 24 October 2023

★★★★★ 5/5

Google

Ruby was a delight to work with! She always responded quickly by email and was available on the phone too. She found us the perfect tenants (which wasn’t easy because we let it partly furnished). I highly recommend Martin & Co. The whole team are excellent. We look forward to you continuing to manage the letting of our house. Antony Rivas

Antony · 20 October 2023

★★★★★ 5/5

Trustpilot

Fantastic!!!

This review is well overdue. I am so thankful to Cindie Shirley who dealt with my house purchase ( Rainham Kent ). She is efficient, courteous, well informed and approachable. Great customer service. There was no need for me to speak to members of her team due to her professionalism. She liaised effortlessly with solicitors, vendors etc. The entire process was flawless and stress free for me. Cindie is hardworking and I will recommend her over and over again. She is a great asset to the company. Cindie you are just fantastic!!!

Christine · 31 October 2021

★★★★★ 5/5

Trustpilot

Huddersfield branch

Zak at the Huddersfield branch is such an asset to the company. He spent a lot of time assisting me with properties to let on a Saturday afternoon, close to closing time (sorry, Zak!). Sadly, I decided not to move to Huddersfield, but would definitely recommend using Martin & Co based on his professional and helpful advice.

FHW · 9 November 2025

★★★★★ 5/5

Trustpilot

Renting and selling of my uncle's house

We had to rent out my uncle's house due to the fact he was diagnosed with dementia and required looking after in a home. 3 estate agents were invited, one didn't turn up, one had no idea and seemed not bothered !! then there was Richard. As soon as he started talking I knew he was going to get my business. He explained exactly what was required and it was very obvious he knew what he was talking about. A plan was agreed and put into action. I've been in the retail trade, and like Richard and this team, I also treated my customers/clients as if they were the only ones I had. There is quite a distance between St Albans and where myself and my two brothers live, which was a concern, Richard and this team took that concern away. Sadly my uncle past away Dec 2020 so the house was made ready to be sold. Several views and it was sold for a lot more than we expected.This is a family run business who care, and are professional with an in depth knowledge of all things related to renting and selling. They have become our friends. So if you are looking for a first rate estate agent, LOOK NO FURTHER you have just found one.

Pete · 18 October 2021

★★★★★ 1/5

Trustpilot

Left waiting outside.

Let me turn up for a viewing. Lied saying they were on their way., Then lied to say it was cancelled and I was notified. Couldn’t prove I was notified or that they even tried.

RDB · 12 May 2026

★★★★★ 2/5

Trustpilot

Gangster

Hi,After viewing a property twice with an Agent and with the owner and after putting forward an offer .The process of providing all documents and the initiation of the Mortgage were ongoing , I found out that the Agent not the Owner had made the decision without contacting us (during the 7 days that passed) to sell it to another buyer at the same price?I have never come across this kind of a sales man concept. Never again Martin&Co .

Nadia · 29 September 2021