Martin and Co Cornwall reviews

★★★★★ 5/5

Google

I had a fantastic experience with Martin and Co. when looking for somewhere new. A special mention to Liam, who provided all the information I needed when viewing the rental property! He was friendly, professional, and thorough, highly recommended.

Ellie · 4 November 2024

★★★★★ 1/5

Trustpilot

I booked a valuation appointment with…

I booked a valuation appointment with them for selling my home. Someone came to visit, but instead of clearly explaining the process, they kept talking about how quickly the house would sell. Even though I had the original written valuation in hand, they mentioned a completely different price, which was very confusing. I'm honestly glad I didn’t go ahead with them. I wouldn’t recommend their service.

M · 7 August 2025

★★★★★ 1/5

Trustpilot

Would give 0 or negative rating but…

Would give 0 or negative rating but unfortunately 1 is the lowest I can give. The flat was given to us without any in person viewing ( I had to accept it because I was relocating from another city). It was dirty and seems like they put little effort in cleaning the flat before handing over.

Navadeep · 12 November 2025

★★★★★ 5/5

Google

Excellent service from all of the team, Ruby, Tyler and Piran in the office and a great team who manage and supervise the viewings. Highly recommended, Ruby is an absolute star, a credit to the business.

Tim · 25 December 2024

★★★★★ 1/5

Trustpilot

Martin & Co Aberdeen: Avoid, avoid, avoid.

Despite taking their 12% monthly cut on their supposedly 'fully managed service', they take a hands-off approach to property management. Their service involves a complete lack of action in following up on remedial work throughout and between tenancies, and failure to engage with tenants and take instructions from landlord. This ultimately incurs additional costs, time and grievance to landlords. The staff shows poor competency and professionalism in acting on the client's behalf, there is no continuity in client engagement, and the management shows no accountability. There is no scope to speak to decision-makers to resolve conflict and Martin & Co is either unresponsive or always right. Their inaction has led to multiple thousands of pounds of damage to my property, while Martin & Co continue to sit on the fence. Further, they lost keys to my property that were supposedly kept safe in their office and did not have a log system to track where the keys were. They denied responsibility for their negligence with no action, leaving my property at risk and for me to fix it.They prefer to shift the blame for their poor management to tenants instead, which is unacceptable. Their service is disgraceful and dishonest. There are plenty of other good agents locally, please do not make the same mistake I did.

Vanessa · 25 August 2021

★★★★★ 5/5

Google

Very pleased with the agency and how quickly they acknowledge and resolve any maintenance issues/repairs. Shout out to Olivia for being a great agent!

Jędrzej · 26 May 2025

★★★★★ 1/5

Google

Dreadful experience having to deal with these absolute compete and utter clowns. They are the sort of shoddy amateurish company that are very quick to make a sale and take your cash but when it comes to anything after sales related it’s get lost and good night. To bullet point the issues we had: . They rarely returned calls resulting in repeated time consuming calls back and then having to argue about who said what and when . They constantly offered every conceivable ‘excuse’ under the sun to avoid speaking to any tenant and when they did they then offered every other excuse to avoid having to do the job they are paid to do with again yet more constant contradictions and miscommunications and never a satisfactory resolution to any issue that was raised (an almost daily routine at one point) . Deposit withheld for weeks almost months on end with excuse after excuse as to the reason for the delay then deductions made without proper and prior explanation other than a chance to counter offer which was barely taken into account . They will charge for just about anything single solitary thing they can find so if you leave a property and want your deposit back the best thing to do is to simply not live in the property in the first place!! . Mould found and videoed everywhere in the property was never dealt with even after many repeated calls and emails to get it sorted out. They were simply just not interested to resolve it even if it became a health issue which it absolutely was. . Shocking WiFi connection issues were completely ignored which as university students in the current climate made things extremely difficult . One member of staff just laughed in our faces and patronised us when legitimate concerns and points of view were brought to her attention - totally unprofessional behaviour resembling that of a spoilt young school child All they had to do was communicate with the tenant make sure that any issues were amicably and fairly resolved and yet they failed at every opportunity. It’s simply astounding to me that companies like this think they can behave in this manner get away with it and survive just because they feel that they don’t have to bother as University students are a bunch of mugs who will just roll over and take it. Well believe me word does get around the camp fire pretty fast with existing customers never returning or recommending and potential new customers hearing such poor reports then thinking twice about renting through them and looking elsewhere - plenty more fish in the sea. May I suggest to you at Martin & Co that you all have a good long hard look at yourselves accept that you’re in the wrong change your ways and start acting in a professional way or you’ll all soon end up on JSA at this rate.

Jonybeam · 17 June 2023

★★★★★ 5/5

Google

Me and my partner Max are incredibly impressed with the service we’ve received. Liam was the one who mainly dealt with us and he really looked after us. He spoke kindly to us, helped us with what we needed and treated us like human beings, despite other letting agencies letting us down in this regard. Lovely to deal with and couldn’t ask for better!

Daisy · 17 June 2023

★★★★★ 1/5

Trustpilot

Greedy,layer,cheater company ever I had experience over 11 years in the UK.

My experience from the Martin and co especially one of the staff Becky.Absolutely arrogant, layer into your face and speak with you unacceptable. House that I left were absolutely clean I have 124 images from it in and out including the oven. We agreed £50 deduction (which was not reasonable deduction anyway. I showed to my lovely neighbours to get their advices) They explained the deduction for the owen clean....I thought lets be happy everyone take it then .After I moved to overseas it's raised up to £150 .They are extremely greedy unreliable company .Here is the email that is shows the all short story to copied here.IGNORE MARTIN AND CO!!!!To Becky../Martin and CoActually we both new that would not be straight forward as we know your office and landlord's attitude. But let me take some Indication too. We lived in the property 7.5 years that the rent has never ever been late or whatsoever. When my son was 2 years old (just like the landlord son) we have left in the property with wrong boiler no hot water and heting that was uncomfortable in January with the baby for over two years despite of the regular reports. This was disgusting and I presume illegal too from side of landlord.At the very first agreement included the wrong appliances will be replaced that never been happened so we bought new dishwasher,new washing machine,also we fitted a water purifier which is cost £800 only this all left in the property.total cost circa £1600 we never moaned for it.Moreover throughout 7.5 years of period we paid at least £54000 anIs it absolutely outrageous that these minor issues the reason that you would like to deduct our deposit. We showed all fairness, maintained, decorated the property every single year.I showed all neighbourhood's the property and all of them said that wouldn't be any problem at all.We all loved by our lovely neighbours that they were said will help us to take this case further if necessary. The stuff in the garde will be cleared out one of the neighbour tomorrow morning. Also I taken pictures very detailed that you required that isn't rich the standard of your office in case of the further steps . Please note I do not stay for a long back in Hungary .If any deduction will applied against our deposit I will definitely go further .It is absolutely unacceptable, outrageous, disgusting. By the way I wundering how others leave the property after .Kind Regards Roland

Horvath · 30 July 2021

★★★★★ 5/5

Google

Recently rented a property through Martin & Co and was super thankful for Ruby’s persistence throughout the process. Despite some errors from RightMove Ruby was able to steer the process and went above and beyond to secure me the tenancy

SI · 19 October 2024

★★★★★ 5/5

Trustpilot

Huddersfield are A1+++ at providing a top class service

What more can i say but a very huge thank you to Martin & Co Huddersfield who provided an A1+++ service in selling both mine and my late fathers home, and what has been a very hard personnel year. Simon & John and the team at Huddersfield went out of their way to make this very hard time a lot easier. Thank yu so very much.

Jon · 31 March 2023

★★★★★ 5/5

Trustpilot

Excellent and Professional

Kerri was fantastic on my first viewing and arranged a second viewing really quickly when requested. Kerri was very professional throughout.

Stacey · 20 June 2025

★★★★★ 5/5

Google

I would like to thank Jessica Doody at Martin & CO falmouth for her professionalism in helping us secure this rental property. We used her great advice of writing a cover note to our landlord which definitely helped us to secure the home which we love for us and our family. Every request since viewing the property in regards to payments and referencing etc have been dealt with very promptly and professionally as well as in a friendly manner. A great experience so far - thank you!PositiveResponsiveness, Professionalism

Grace · 17 June 2021

★★★★★ 5/5

Trustpilot

Martin and Co. Milton Keynes - great team and service!!

We rented our property through Martin and Co. in Milton Keynes, from 2017-2021 and our experience with them was blissful. We have had troubles in the past with other agencies, so their services and great levels of customer service were very welcome. Tony, Kim and the team were always on top of any issues from us or the tenants, they were professional, organised and most importantly for us, in regular communication. We could not have asked for better service and support. Thank you to the wonderful team in Milton Keynes!

Rajaysri · 27 May 2021

★★★★★ 5/5

Google

The whole team at Martin & Co. have been absolutely wonderful!! Callum and Emily especially have really worked hard to get all the paperwork and all parties to be on the same page to get completion through as smoothly as possible!! Definitely recommend, I am using them again for sure!! Thanks Emily and Callum and the whole team for all your hard work.

Chelle · 17 June 2023

★★★★★ 1/5

Trustpilot

Intrusive and Tone-Deaf Marketing

I’ve had unsolicited flyers from this estate agent put through our letterboxes, even though there’s a clear “no junk mail” notice for the building. What’s more, they’ve somehow got into the block and delivered them inside, ignoring that notice completely.

Matthew · 17 March 2026

★★★★★ 5/5

Google

Amazing service with our house viewing! We had Liam helping us out and he was absolutely brilliant and so informative. He is very quick to respond to any emails and has helped us secure a place quickly and without worry.

Blue · 16 March 2026

★★★★★ 1/5

Trustpilot

I would not recommend this company to…

I would not recommend this company to anyone trying to rent , I was second to view a property in Warminster then just called again to be told there is no longer any viewings.

Ms · 30 April 2026

★★★★★ 1/5

Trustpilot

I am shocked and appalled at how me and…

I am shocked and appalled at how me and my partner have been treated by Martin and Co this week. We had an offer accepted on a house and this was taken off the market, we had sent over our information and began to contact our solicitor and mortgage broker to get the ball rolling quickly - the excitement only lasted less than 24 hours before we were told we had been gazumped and there was nothing else we can do. I'm aware there is no set rule that this can't happen but how we were treated by Colchester Martin and Co about this was appalling. Even after our email back we had no response until we rang and even then Gary was rude towards my partner. This has now left us not even wanting to sell our own property and come off the market completely because of how Martin and Co treated us.

Shannon · 15 April 2021

★★★★★ 5/5

Google

I had a very efficient process letting a garage from Martin and Co. The team was responsive, clear about terms, passed on messages when needed, and the digital doc / signing process made life very easy. Jake was particularly friendly and helpful in assessing whether both of my cars would fit in the garage 😂 All round great experience so far.

Tom · 22 July 2023

★★★★★ 5/5

Trustpilot

Excellent staff

I have been in contact with a few members of the team, but in particular Dawn. She has been so helpful in securing a house for myself and friends to live in next academic year in Winchester. For a process that can be very stressful, especially for students, it was made to feel almost easy and when 2 people dropped out of our house they were very understanding and helpful in adding the 2 new members to the contract. Overall a very pleasant experience so far!

Emily · 29 March 2021

★★★★★ 5/5

Trustpilot

Five Stars. Great service.

I have found Martin & Co of excellent service. Janice at Martin & Co in Woolton was excellent at helping me to buy my perfect home a while back. She kept me up to date and the house sale was completed in good time and therefore I decided to contact Martin & Co (Who have now moved to Allerton Road) when I needed new tenants for an apartment that I own. Once again, they delivered a great service. The new tenants had moved in a week after the previous had left. Additionally, the tenants seem really nice so I'm really pleased and I don't have to worry about my property being empty and where I will find the money to cover the rent. I will definitely be using Martin & Co in the future, the team on Allerton Road are really friendly and helpful. Thankyou so much.

Vanessa · 3 March 2021

★★★★★ 1/5

Trustpilot

During the tenancy everything was well…

During the tenancy everything was well occasionally when the landlord did not want to carry out works this was communicated clearly but we had some issues towards the end of tenancy when the landlord wanted to claim money off our deposit for issues that was already there when we moved in. They had lot the evidence of check in document and then sided with the landlord instead of even trying to understand our side and were very rude. In the end when the claim when to dispute with deposit scheme we managed to find our copy of the check in which proved that the issues were there in the first place and our deposit refunded. There was no acknowledgement or support as a tenant from the agency and infact they were very rude about it.

Liam · 2 March 2021

★★★★★ 1/5

Trustpilot

If you want to feel like your always last on the list, this is the agency for you!

To this day I wonder why me and my partner chose them. I'm sure I will wonder till I die. As a landlord, this is the agency for you! They will go far and wide, by breaching contracts, just to protect your interest! That's right! They will do criminal things and get their ass on the line just to get you an extra £ or two! I was just charged 70£ for cleaning, when I left it in x5 better than it's original condition! Oh, wait. The landlord doesn't actually get this money. So I guess, even for landlords, this is not the agency for you! You might get held up with a small claims court for no reason whatsoever! By contract I was supposed to get the deposit within 8 days after giving in the keys. Today the ''issue'' is resolved, which would make it the 23rd day. Almost x3, a day short, damn, so close. This delay was not on ''my part'' or the ''landlords part''. It was simply the agents failing to contact either of us. They do not care, they will not care. The maintenance teams they use are bloody ridiculous. If I have to go into details about that, your head will spin.If you're a masochist, like to be ignored, enjoy getting your nerves stretched for stupid little things and like spending more than you should, choose them. There was only 1 decent person there, Andy Swallow, felt I should mention it. Even for him I can't lift up my star rating, sorry Andy, your a nice guy. Consider moving.

Not · 23 February 2021