Trusted Agent profile · Conwy
★★★★★
221 reviews across 2 platforms
22 Conway Road, Colwyn Bay, Conwy, LL29 7HT
Part of Beresford Adams, see every office.
Beresford Adams's office in Conwy, at 22 Conway Road, is rated 4.3 out of 5 across 221 reviews on two platforms, including 161 Google reviews rated 4.8.
Every review we hold for the Conwy office, from every platform, shown as written. First names only.
5/5
GoogleJamie rocks! I simply could not have rented the house I am in, if not for the outstanding service provided. Everything was on point and Jamie worked really hard to meet tight deadlines. All queries were dealt with promptly and efficiently. I have no hesitation in recommending them.
ranjeeta dussoye-sookha thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleEasy and stress free, great service from Jamie and the team.
Thank you for your kind words! We are dedicated to providing exceptional service to all of our customers, and we are thrilled to hear that you had an easy and stress-free experience with us. We will be sure to pass along your compliments to Jamie and the rest of our team. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleSold and bought with them. From the initial valuation through to keeping us sane, when solicitors didn’t seem to care when trying to complete they were great. Friendly, caring staff when calling into the office. If we were to ever move again, would happily use them again.
Thank you for choosing our agency for your selling and buying needs. We are thrilled to hear that our team was able to provide you with a smooth and positive experience. Thank you for your kind words! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJamie moorhouse brilliant at what he does kept me informed from start to finish went above and beyond as always, cares about his job and is a genuine people person, couldn’t ask him for anymore, thanks Jamie and team
Thank you for your glowing 5* review Osian. Kind regards, Lucy, Customer Relations.
5/5
GoogleWorking with Jamie from Beresford Adams has been great, communication is excellent, and he has been really helpful, working as a team to get move-ins arranged for our clients. Will always recommend Jamie, brilliant Agent!
Many thanks for your fantastic 5* review and recommendation Becca. Best wishes, Lucy, Customer Relations.
5/5
GoogleThankyou to Beresford Adams letting teams who were very helpful and efficient in letting out our second property, a flat in Rhos on Sea. Although a busy department, Jamie was very supportive and knowledgeable in supporting the process and made sure it completed before schedule and with a happy tenant.
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleHad an amazing experience with Beresford Adams but Jamie made the experience even better, he was so helpful, patient and worked tirelessly to help us move into our first home. We can’t thank Jamie enough for all his hard work.
Many thanks Charlotte Penn for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTerrible service - avoid at all costs.
Shocking company with no idea about the basics of customer service. They forgot about appointments, never called us back. We had to chase everything to be organised which made the final details before the move very last minute and very stressful. It was almost impossible to give them money! Today was the final straw when I was told we were lying about a piece of furniture they said they would have removed. Such a random incredibly weird thing to do and say. It is very difficult to deal with people who are terrible at their job, are rude, inefficient and liars. Being an estate agents is hardly rocket science so to get it this wrong really takes some work! If I was the landlord, I would be horrified at the way they deal with their tenants.
5/5
GoogleThank you all so much. The whole team was extremely helpful and supportive from start to finish. I would highly recommend to anyone looking to buy and/or sell their property!!
Thank you for choosing us for your real estate needs! Our team is dedicated to providing top-notch service and we're thrilled to hear we exceeded your expectations. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJamie Moorhouse was very efficient, professional and helpful with each step of the moving in process. Would highly recommend. Ffion was also very helpful, friendly and professional on assisting with the initial stages of viewing and application. Many thanks
Ruth Thomas many thanks for your recommendation and excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJamie deserves his promotion to Assistant Lettings Manager. He delivered exactly what he promised, which is an affordable local flat suited to my needs. He will undoubtedly earn further recognition if he continues to "Just doing his job"
Thank you for the amazing review, we are delighted to hear that Jamie has exceeded your expectations and delivered a flat that meets your needs. We are proud to have him on our team and know that he will continue to excel in his role as Assistant Lettings Manager. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJamie Moorhouse is wonderful and very helpful for us in getting the house and the process took very fast without any delay...Me and my husband we're happy with service provided.... I wish him all the best...!!!Thank you so much Beresford Adams
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleBeresford Adams have recently helped me purchase a property, Zoe and Carys were both excellent and I would highly recommend five star service !
Thank you so much for your fantastic 5* review and for highlighting Zoe and Carys's excellent service. We're thrilled to hear you had a five-star experience with us! Best regards, Lucy, Customer Relations Team
5/5
Trustpilot5 star recommendation
Very surprised at previous reviews. Martin and his team were great in the purchase of our house and the sale of our house. Vanessa and Stacey worked hard on our behalf in a very professional manner to a successful outcome. Seeing how they were when we bought a house gave us confidence to use them to sell our house. Always polite and friendly. Totally recommend Beresford Adams, thank you
5/5
TrustpilotWe struck gold
We struck gold, when phoning Beresford Adams in mold .We asked for a viewing and the young lady we met was 5 Star, this being Our 4th apartment we viewed in this building She was informative, helpful, and above all Honest.We purchased on her overall sales. A true asset to any company .Thank you Bethan . Gwyn and Dorothy
5/5
GoogleVery professional team, nothing was to much trouble, helpfully from beginning to end.
Thank you for your kind words! We take pride in our professional team and customer service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleCarys and the team were excellent in the purchase of my house. Kept me posted all the way through and were friendly and professional all the way through. A joy to deal with and would recommend. Thanks everyone.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI received wonderful service from Jamie,Illinca,ceri and corren including a ride in a posh car
Thank you so much for your kind words! We strive to provide exceptional service to all of our customers, and we're thrilled to hear that you had a great experience with Jamie, Illinca, Ceri, and Corren. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleA genuine first class service from start to finish. Carys and her team provided excellent advice, guidance and support from initial listing right through to completion.
Thank you for your brilliant 5* review and thank you for your kind words Craig Hogg. Best wishes, Lucy, Customer Relations.
1/5
GoogleI found Beresford Adams not disability or elderly people friendly. Firstly from the start of trying to sell my family home they asked really silly questions and didn't seem to grasp the reality of my situation, they even showed people around the house that couldn't get a mortgage for a "doer upper", basically wasting everyone's time. I needed to move to a ground floor flat for easier accessibility due to deteriorating health and being fully reliant on a walker to get around. I'm an elderly disabled pensioner with chronic back pain on strong pain medications. Some of their requests were particularly buyer focused. The buyer wanted to move the sale along to "move in" on a specific date. We did everything we could to accommodate. Although I couldn't do any of the physical work myself , I managed to organise to the best of my ability on a limited budget. The buyer wanted the property empty by a certain date, which we agreed to. But this simple request was repeatedly asked numberous times in a rude way, as if we were incapable of understanding. As agreed the house was empty by the agreed date. The keys were then given over to the buyer. But as the sale went through on a Thursday. I explained due to financial constraints the skip wasn't actually mine, it had a road permit and was being collected by the skip hire company the following Tuesday. It was in fact my friend's skip, they'd agreed to fund the skip on the basis they could fill it themselves over the weekend before it got collected. To make use of the £400 + they'd paid to help me out. As I couldn't afford all the outgoing costs in one go (the proceeds of a sale don't clear straight away). Therefore on the Thursday the skip had been covered by a large carpet and X4 neatly placed weights , to make sure it was sufficiently weighed done for privacy and to protect against the elements. On a public road, with a permit. It was of no concern or nuisance to the buyer. I'd done everything that the buyer and Beresford had requested. Even though I'd done everything agreed. By Saturday the new owner took it upon himself to remove the cover of the skip and fly tip carpets, wallpaper, plaster board etc. into it. This had not been agreed with the solicitor or estate agents! Upon visiting the skip on the Saturday it was obvious that it had been a bad idea to trust in the process. That skip shouldn't have been there one minute after handing the key over. As even after explaining to Beresford Adams that "Fly tipping" is illegal, and I obviously wasn't physically able to remove any heavy items myself. Only then some items above the cover were removed but all the contents below the cover remained (sodden with rain water and the weights had been lost). I've honestly never felt so let down by human kind. I did everything within my capabilities to keep to my side of the agreement but I don't think Beresford did much to reinforce common decency and the law. They were more interested in their profit margins than the mental turmoil caused to their clients. Honestly, this whole process was not easy. If you are elderly or disabled I'd suggest going the auction route, save up first and invest in a skip with a cover!. As you can't trust any of them, they just want the sale and don't care about anything or anyone else.
Hello We have tried to call you this afternoon to discuss the review you have placed against our services and are sadly dismayed as you never once raised a complaint any of the issues you have placed in your review to us whilst we had your property on the market or after we completed July 2022. We've therefore never been given a fair chance to investigate or look into these for you, which is a shame. As marketing agents we simply cannot predict whether a lender will permit the mortgage to go ahead, or not, and this is not something that we can control. We also had to manage expectations because our view was that the property needed a lot of updating. That aside there was only buyer who could not obtain a mortgage on your property and the reason was because he was trying to purchase the property with a buy to let mortgage. Can I take this moment to reiterate that we explained to you on more than one occasion and your ex-wife that we thought it would be unlikely that he would be able to obtain a buy to let mortgage on the property due to the poor condition of it. However, as he was your neighbours son you both decided to stay loyal to him even after a second failed mortgage valuation. Obviously after the third mortgage valuation failed it was agreed by all parties that he could not proceed. Your second purchaser was not able to proceed because he was made redundant and you were told about this at the time and that it was nothing to do with the survey. In terms of the move in date, your eventual buyer (which we secured at £10,000 higher than the previous buyer) agreed on the property 16.12.21. We worked incredibly hard as a team to do everything we could to proceed the property through to exchange as quickly as we could for you. When we were finally near to exchange, even though this had taken nearly six months, it was then brought to ours and your buyers attention that the property needed clearing as nothing had been arranged during the period. Even though, leading up to the end of the sale, I asked you and your ex-wife on several occasions to give thought to clearing the property due to the volume of belongings in there. On discussing dates for exchange and completion, you asked for a period of 8 weeks in between exchange and completion, given that it had taken the sale 6 months to go through and your buyer was at that point living on someone’s living room floor, he stated he would not be prepared to wait that long. It was buyer that asked us to relay this to you as he also did via his solicitor. It was myself that spoke to you throughout the process and given that we were asked on several occasions to act as a ‘mediator’ between you and your ex wife due to the situation between you both and despite being asked repeatedly by you to relay to her what you wanted us to, We did this with politeness and loyal duty to our role as your agent. I understand it was stressful for you to clear the property in the 4 weeks agreed between all parties, but this was your buyer’s instruction to his solicitor, I hope you can understand we were simply the messenger. In terms of the skip, this has nothing to do with our office. Of course we told him that the skip would be removed at a later date, however, it is not our fault that he still took it on himself to put other rubbish in there. As soon as you made us aware he had done this we called him as you requested and asked him to remove the items he had placed in there. This was over and beyond our duties as marketing agent, although we did it with a desire to help. From the day we placed your property on the market we did all we could to find you a suitable buyer. We are therefore at a loss as to why you feel so let down and why it has taken 18 months to provide an account of the process. We wish you the best nevertheless and trust you can understand why this is difficult for us to accept. If you want to provide further feedback feel free to email review@countrywide.co.uk.
5/5
GoogleCeri, Jamie, Ilinca & Coreen have been so helpful and are highly recommended for their friendly and professional service
Thank you for your kind words! Our team takes pride in providing friendly and professional service to all of our clients. We are so glad that Ceri, Jamie, Ilinca, and Coreen were able to assist you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJamie was very supportive throughout the process and kept in touch with us every step of the way. We always felt like we were fully informed and any issues were always addressed efficiently!
Thank you for your glowing 5* review and thank you for your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleCouldn’t recommend Beresford Adams enough. Coreen, llinca & Tracy were all so helpful. Thank you all for being so patient with us & thank you for the welcoming presents. Amazing team indeed.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleBoth Annabelle and Jamie were lovely and professional throughout the process. They helped us overcome some hurdles and now we are happily in our new flat. Thank you both!
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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