Trusted Agent profile · Conwy
★★★★★
193 reviews across 2 platforms
22 Conway Road, Colwyn Bay, Conwy, LL29 7HT
Beresford Adams's office in Conwy, at 22 Conway Road, is rated 4.2 out of 5 across 193 reviews on two platforms, including 133 Google reviews rated 4.8.
Every review we hold for the Conwy office, from every platform, shown as written. First names only.
5/5
GoogleVery professional, pleasant and positive. Always felt assured of a successful conclusion. Thankyou to all the staff.
Thank you for taking the time to leave us your 5* review Malcolm Slade! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat communication throughout and helped us find some nice tenants. Would recommend and use again
anthony leece thank you for your amazing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotPoor attitude.
I have been trying to set up an appointment to view a property. My time is limited due to work and childcare commitments, I made this clear from the outset and told them when I could make myself available. In spite of this they kept offering me times I couldn't make and then called me obstructive! Really poor attitude from the call handler from the office covering Holywell.
1/5
TrustpilotWaste of time and money.. useless
Constantly chasing them up when putting myself and my partners house up for sale. So many mistakes made with the listing. Takes around a week and a half to get an answer and they’ll say they’ll call you back with an update (which they don’t). Also failed to inform me on some of the buyers queries. Honestly wasted so much money. I suggest you find an agent who is more organised. This was for the Wales/Chester branch.
1/5
TrustpilotConmen and Scammers
Tried to buy a house from the Ruthin Wales branch. It had been on the market for over a year and was a real dump. It was in a forest so not a sort after property. As soon as we went to see it we liked it. We put an offer in. A day later we were locked in a bidding war with another couple who were desperate to buy it (ha, ha). They wanted us to submit final offer sealed bids. We decided not to increase our offer. 2 days later I received a letter from them to say our offer had been declined. They then phoned about a week later. And said we have good news. I said what are you talking about I thought we has lost the house? No they said the other couple have pulled out and the sellers have decided to accept your offer! No thanks I said. So from having no buyers for over a year in the space of a week this lost had lost two buyers.Of course the other buyer never existed. They made it all up. It was all a pack of lies to con more money out of us. They should be black listed as being conmen. Also be aware their so called financial advisor who is based at another branch is a major part of the scam. He should be reported too for proffesional misconduct.
5/5
TrustpilotFriendly helpful
Friendly helpful and answered all questions professionally
5/5
GoogleAll the team in Beresford Adams Colwyn Bay, Zoe, Kat, Theresa, Iwan and Chris have been simply superb from start to finish.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations
1/5
TrustpilotWe have recently rented a property…
We have recently rented a property through Beresford Adams, that was the easy part and all went smoothly. Unbeknown to me they have an agreement with Spark Energy and it would appear they signed us up to their services without asking which I find awful. Even the owner of the property was unaware of the change. I am sure commission was made for putting us with Spark. I do not understand how a contract being set up without me having any say at all. Now I have to deal with a firm I find horrible, intimidating and bullies, they phone/text/e-mail non stop. People should be given a choice and I certainly was not. This is through Chester Branch. Very unhappy about this! Beresford Adams should really look at agreement with Spark.
5/5
GoogleGreat customer service and hardworking agents!
Thank you for your 5* review George. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleThankyou very much to hailey from beresford Adam's colwyn bay shes been the worlds best help and we couldnt of asked for more. She helped me and my family with everything we asked her for help with and more. Highly reccomend her to anyone.
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
TrustpilotThe staff are really friendly
The staff are really friendly. Anything they can do to help is no issue. Very efficient.
1/5
TrustpilotThey let me have a survey done but my…
They let me have a survey done but my chain broke. They left the house on right move and didn’t let me know it was sold so I could look for another. Wouldn’t have a discussion on the phone . Absolutely horrible experience with Llandudno staff!!
5/5
TrustpilotBeresford Adams Chester looked after…
Beresford Adams Chester looked after the sale of our Chester property. From our initial valuation with Thuin, to our contact with Keir, Amy, Katrina and Emma, everything was handled professioanlly and rapidly. Beresford Adams advocated well on our behalf and ensured that we were fully informed throughout. Particular thanks must go to Amy who ensured we got an excellent price for our property, and whose level of customer service is a credit to the company - thank you!
5/5
GoogleFriendly and professional service from Beresford Adams and their agent Jamie Moorehouse
5/5
TrustpilotWe sold our family home with Beresford…
We sold our family home with Beresford Adams Pwllheli, I CANNOT recommend them enough.They truly went out of their way to help us with the sale and the purchase of our new home!If we were moving again in the future we would not hesitate to go back to them.Thank you all again for making this move so smooth for us, you are all worth your weight in gold!
5/5
GoogleVery helpful staff . efficient and professional. Stress free rental. Great service thank you very much
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHelpful and brilliant service recieved from Jamie. Great team and great support
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
4/5
GoogleGood communication from Jamie, kept in touch throughout the process, thanks
Thank you for your glowing review. Kind regards, Lucy, Customer Relations.
5/5
GoogleOverall, our experience with this agency was very positive and would recommend letting through them. The team was responsive to our queries despite lockdown and answered any questions we had.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave your 5* review and brilliant comments. I will of course make sure your kind works are passed on to the local team. Stay safe! -Scott @ Customer Relations
5/5
TrustpilotWe have recently sold a property with…
We have recently sold a property with the Wrexham branch and the service has been first class. When a problem cropped up with the buyers solicitor they were quick to step in and resolve the issue and offer an alternative if necessary. Nathan and Alice provided regular updates and gave access to a live tracker that was really helpful.
5/5
GoogleGood estate agents looked after us well
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThis is a joke of a firm
This is a joke of a firm. You go in for a letting and they are all nice and smarmy up until the point the landlord goes for someone else. After that all contact ceases, they don't even have the common decency to phone and e-mail to tell you you were not the ones chosen. Avoid at all costs
1/5
TrustpilotAvoid Chester branch
Chester Brach are the worst Estate Agents I've dealt with. Unprofessional, incompetent and often rude. The complaints department was great though, very reasonable and provided advice that negated the damage of the Chester branch
1/5
GoogleHad no response to anything we ring about. Unfortunately waste of timr!!!!!
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
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