Beresford Adams Conwy reviews

★★★★★ 5/5

Google

Jamie recently found us tenants on 2 properties. He was most helpful and everything went smoothly

Kerry · 16 December 2024

★★★★★ 5/5

Google

We got excellent service from Jamie we would highly recomend him. He was very helpful and friendly.

Joan · 4 November 2024

★★★★★ 4/5

Google

We found the entire process of selling our property very easy thanks to the efficient and friendly team in the Colwyn Bay office. We were kept informed of any updates throughout and any questions we had were promptly answered.

Annie · 27 August 2023

★★★★★ 5/5

Google

Jamie has outstanding customer service skills always delivers what is promised. Jamie always call you back when phone lines are busy. I think he is a great asset to Beresford Adam's.

Gill · 28 February 2024

★★★★★ 5/5

Google

I have been very pleased with the service and help I have received from Jamie Moorhouse in the letting of my property. Ffion and Annabelle have been helpful too

Amanda · 29 March 2024

★★★★★ 5/5

Google

Excellent service from start to finish, staff took a genuine interest in our house sale. Great communication we would highly recommend.

Lynnette · 5 August 2024

★★★★★ 5/5

Google

Jamie did everything and everything I could ask for and was great at finding me a new tenant for my property

Matthew · 29 July 2024

★★★★★ 5/5

Google

I sold my house through Beresford Adams this summer and they did a fantastic job. Nothing was too much trouble and they did everything they can to move things along as swiftly as possible. 5* all round!

Chris · 27 August 2023

★★★★★ 5/5

Google

The letting agency provided a seamless renting experience. Their communication was prompt, and the staff was professional and accommodating throughout the process. Overall, a positive and reliable letting agency.

Mariyam · 28 February 2024

★★★★★ 4/5

Google

Very helpful and kept us up to date while buying our new house. Explained everything thoroughly. A very big thank you to Beresford Adams for helping us.

Mia · 29 March 2024

★★★★★ 5/5

Trustpilot

Making retirement dream come true

We had registered our name with several Estate Agents in North Wales as we were looking to retire to the area and had been unable to find anywhere. Steve at Beresford Adams Porthmadog, called us to say he had a new property on the market which 'ticked all our boxes'. We travelled up from Kent that weekend, viewed the property and fell in love with it. The team at Porthmadog set all the wheels in motion, and we have now been living here for nearly a month. Thank you to all the friendly and helpful staff at Porthmadog.

Mrs · 21 June 2022

★★★★★ 5/5

Google

Had Jamie take care of setting up and maintaining my rental property. Was great start to finish keeping me informed at all times. Highly recommended.

Peter · 29 March 2024

★★★★★ 1/5

Trustpilot

Mismanagement cost me significantly

I used Beresford Adams in Chester as a landlord. I really cant think of anything that they did right to be honest. Cost me significantly at check out times due to them forgetting what was supposed to be checked and photographed. Forgot I had a garden (!) and cost me over 200 pounds to fix it which the tenant should have been liable for according to the contract.Never carried out mid term inspections which got worse with covid as they took advantage of the situation to do no checks at all. Paid them for full management but constantly had to carry out the services myself which I paid them for.Went into the office one day to ask for all of the keys back. I had never met anyone who was in the office that day and they handed them over to me without asking my name or for ID!In the end I asked them to reimburse me for all of the money I incurred during the final check out and they never even called me back after trying for months. My only course of action will now be small claims court.Disaster of a company. Please use any other agent in Chester, there are plenty to choose from.

Adam · 28 February 2022

★★★★★ 1/5

Trustpilot

Holywell branch

Holywell branch - avoid!!At the end of Feb 2021 I put an offer on the house in Bagillt for the price of 227,000.00. After reaching the point of 3/4 of conveyancing process we were told the price changed to 260,000.00 (9,5 months later!). As we were using Help To Buy scheme this fell out of the cap so we were left with no choice but dropping the deal. The price was not negotiable. Until today nobody knows when the house will be ready for completion (maybe Easter 2022) even if in Feb 2021 we were buying not the plot, but the standing house! The contractors changed during this 9,5 month ordeal and developers were very hard to reach and communicate. I was involved in never ending chain of people to finally get to the developer's chasing team who dependant of who you dealt with were trying to help or not. Developers are Quatrefoil just so you know - please avoid.Clearly mistake of the branch left me with ongoing stress for 9,5 months, submitting mortgage offer twice (losing credit score) and bills to pay (valuation fees, lawyers). I cannot stress how much we lost by dealing with this company. Please don't make this mistake.

Emilia · 8 December 2021

★★★★★ 5/5

Google

I dealt primarily with Jamie, who was very friendly, knowledgeable, and extremely efficient. Would recommend.

Aj · 27 July 2024

★★★★★ 5/5

Google

Just sold and bought through Beresford Adams really happy with the end result and the tireless work the team put in to get it all over the line, great team

Daniel · 27 August 2023

★★★★★ 5/5

Google

Very professional, pleasant and positive. Always felt assured of a successful conclusion. Thankyou to all the staff.

Malcolm · 28 April 2024

★★★★★ 2/5

Trustpilot

It’s only an estate agent

It’s only an estate agent, so most peeps know only too well what to expect. As a landlord, the pros are; large chain owned by countrywide, giving many branches and “long arms”. They will offer all services, at a cost, for the “amateur” landlord. They will attempt to make landlords feel financially secure in the business venture of letting. As a landlord, the cons are you are likely to be “misled” as to exactly what services have actually been carried out, you will not be given correct feedback regarding prospective tenants, and existing tenants actions, and are reliant on rent payment being passed on accurately and promptly.As a tenant, the pros are generally no better and no worse than any other estate agent. Like banks, internet providers and mobile phone networks, they all operate under the same business conditions and have very little difference to offer a consumer or customer. The multi occupancy building I have a flat in has suffered from several years of catastrophically bad tenancy offers from the Colwyn Bay branch resulting in multiple police attendances; charges of drug supply and prostitution and breaches of the peace resulting in mass evictions. Very recently the occupants of the ground floor flat beneath mine moved out in the middle of the night. Presumably “a runner”; and further evidence of the lack of skill, or care, displayed by Ber. Adams during the new tenant selection procedure; that they doubtless boast to the land lord about. In some sort of bizarre attempt to attract even less desirable new tenants, the flat is now being offered as “Zero deposit available”. I have needed to communicate with a Ber. Adams employee regarding faults and repairs required in my flat. Not only was this employee unable to clearly understand and co-ordinate this situation; but seems to have recently received a promotion. The latest act from this person was to inform me of an upcoming inspection of the flat. An appointment was arranged, no one came, I emailed the employee; and was not replied to by either phone or email. The phone line to the B.A. office is unmanned.

Robert · 22 April 2021

★★★★★ 5/5

Google

Great communication throughout and helped us find some nice tenants. Would recommend and use again

Anthony · 28 April 2024

★★★★★ 1/5

Trustpilot

Poor attitude.

I have been trying to set up an appointment to view a property. My time is limited due to work and childcare commitments, I made this clear from the outset and told them when I could make myself available. In spite of this they kept offering me times I couldn't make and then called me obstructive! Really poor attitude from the call handler from the office covering Holywell.

Steven · 12 October 2022

★★★★★ 1/5

Trustpilot

Waste of time and money.. useless

Constantly chasing them up when putting myself and my partners house up for sale. So many mistakes made with the listing. Takes around a week and a half to get an answer and they’ll say they’ll call you back with an update (which they don’t). Also failed to inform me on some of the buyers queries. Honestly wasted so much money. I suggest you find an agent who is more organised. This was for the Wales/Chester branch.

Ms · 22 March 2021

★★★★★ 1/5

Trustpilot

Conmen and Scammers

Tried to buy a house from the Ruthin Wales branch. It had been on the market for over a year and was a real dump. It was in a forest so not a sort after property. As soon as we went to see it we liked it. We put an offer in. A day later we were locked in a bidding war with another couple who were desperate to buy it (ha, ha). They wanted us to submit final offer sealed bids. We decided not to increase our offer. 2 days later I received a letter from them to say our offer had been declined. They then phoned about a week later. And said we have good news. I said what are you talking about I thought we has lost the house? No they said the other couple have pulled out and the sellers have decided to accept your offer! No thanks I said. So from having no buyers for over a year in the space of a week this lost had lost two buyers.Of course the other buyer never existed. They made it all up. It was all a pack of lies to con more money out of us. They should be black listed as being conmen. Also be aware their so called financial advisor who is based at another branch is a major part of the scam. He should be reported too for proffesional misconduct.

PollittFCII · 19 March 2020

★★★★★ 1/5

Trustpilot

Council Tax Band is "TBC"

Uncle · 3 November 2023

★★★★★ 5/5

Trustpilot

Friendly helpful

Friendly helpful and answered all questions professionally

Y · 23 September 2025