Trusted Agent profile · Connah's Quay

Keystone Property & Mortgage Centre Connah's Quay reviews

4.8

★★★★★ Excellent

305 reviews across 2 platforms

117 High Street, Connah's Quay, CH5 4DF

Keystone Property & Mortgage Centre's office in Connah's Quay, at 117 High Street, is rated 4.8 out of 5 across 305 reviews on two platforms, including 301 Google reviews rated 4.8.

4.8 / 5

301

Reviews on Google

This office

5.0 / 5

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Connah's Quay office, from every platform, shown as written. First names only.

5/5

Google

From start to finish everything was spot on. The house images and video were very professional and showed off our property to perfection. The keystone team from valuation to completion were first class, at first I thought they were a little expensive, but they sold our property within 3 weeks and kept us informed throughout. Maybe a bit more expensive but you definitely get what you pay for. I wouldn't hesitate to recommend Keystone to anyone who wants a first class job, so many thanks to you all

Mark · 26 July 2024

Agent replied · 25 August 2024

Thanks for the great review Mark and glad we could help.

5/5

Google

The team took great care of me whilst going through the process of buying my house. Emails and calls were always anwsered promplty and I never felt like I had to push for things to be done. Big thanks to the keystones team and Sammie E that was always on the ball and made the process as easy and stress free as possible.

S · 25 March 2025

Agent replied · 29 December 2024

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us during your home purchase. At Keystone, we aim to make the process as seamless and stress-free as possible, so it's wonderful to … More

5/5

Google

A big thank you to Keystones for getting us over the line, Easy to contact, kept up to date with there App, good job

Steve · 4 November 2024

Agent replied · 8 November 2024

Thanks Steve ! Appreciate you taking time to review 👍 …

5/5

Google

Such a professional and completely competent estate agent. Your not just a number with this company, Ben and his team did proud. Thankyou for your help with the sale of my property. Nick

Nicholas · 27 May 2024

Agent replied · 25 August 2024

Thank you very much Nick for your kind words. We really appreciate you taking the time.

5/5

Google

I had an excellent experience with Keystone when selling my house. From start to finish, their professionalism, communication, and attention to detail were outstanding. They made the entire process smooth and stress-free, always keeping me informed and offering valuable advice. Their marketing strategy was top-notch, and the team secured a great offer. I highly recommend Keystone for anyone looking to sell their property, thank you for making it such a positive experience

Jack · 25 October 2024

Agent replied · 8 November 2024

Thanks very much Jack! Those are lovely words. Good luck with the new house!

5/5

Google

Absolutely fantastic experience from start to finish. The keystone team were always on hand whenever we needed anything. A special thanks for Sammie for battling away through every step. …

Gyles · 22 January 2026

Agent replied · 25 March 2026

Thank you so much, Gyles, we really appreciate you taking the time to leave such a kind review. … More

5/5

Google

Absolutely fantastic experience using Keystone First rented our property with them which gradually selling the property We can’t fault them Thanks to Ben & the team Carol & Rob 😀

Robert · 27 May 2024

Agent replied · 25 August 2024

Thank you so much Carol & Rob for taking the time to leave us a lovely review!

5/5

Google

Sold my property with Keystone. Brilliant service from start to finish, always on hand to answer any questions I had, shout out to Jill for being a star! Thank you

Briony · 27 May 2024

Agent replied · 25 August 2024

She said thank you very much Briony! Gives us great job satisfaction to receive reviews like this ! Thanks again for using Keystone.

5/5

Google

I recently purchased my 1st home and the process was completely stress free thanks to keystone. All the staff were lovely and so helpful during every stage of the process! They were very efficient and kept me up to date with the progress of the sale. We also received a bottle of bubbly when we collected the keys which was very sweet! Many thanks ☺️

Lisa · 15 December 2024

Agent replied · 29 December 2024

Thank you so much for your lovely review! We’re so happy to hear that your first home purchase was stress-free and that our team made the process smooth and enjoyable for you. 🎉 It’s also great to know that you appreciated the little touch of bubbly, we like to celebrate these special moments with our clients! 🍾 Wishing you all the best in your new home, and don’t hesitate to reach out if you ever need anything in the future. 😊 The Keystone Team

5/5

Google

My partner and I have just bought our first home with Keystone. The entire process was wonderful and fast!! Big shoutout to Sammie who was with us from start to finish, very helpful :)

Charis · 27 February 2024

Agent replied · 25 August 2024

Thankyou Charis….great review and glad to have made the experience a good one for you

5/5

Facebook

We sold my mums house through keystone estate agents. Ben and his team were brilliant. They kept us informed through out the whole procedure of the sale. We would totally recomend them to anyone that is thinking of selling their home. Thank you Ben and team

Lucy · 31 March 2023

Agent replied · 28 July 2023

Thank you so much Lucy for your kind words, really appreciate it

5/5

Google

I bought a property through Keystones and i have to say everyone I dealt with was extremely helpful and personable. My main contact was Sophie G and she couldn't have done any more to help move things along as well as keeping me updated regularly. They really do go above and beyond. Would highly recommend.

Saran · 9 April 2025

Agent replied · 25 March 2026

Thank you so much for your lovely feedback. I'm delighted to hear that your experience buying through Keystone was such a positive one. Sophie G is a real asset to our team, and I’m so pleased she was able to support you so well throughout the process, I’ll be sure to pass on your kind words to her. We always aim to go the extra mile, so to hear that this came across means a great deal to all of us. Wishing you every happiness in your new home, and thank you again for the recommendation.

5/5

Google

I sold and bought through Keystone and the process was certainly helped along nicely due to their diligence throughout. Thanks to Ben on the fast sale and the rest of his team to get the move over the line.

Dan · 8 October 2023

Agent replied · 29 October 2023

Thanks very much Dan! Good luck in the new house

5/5

Google

Just purchased a house very happy with all at keystone and goodies were very nice to Thank you

David · 1 April 2026

Agent replied · 22 April 2026

Thank you so much for your lovely review 😊 We’re delighted to hear you’re happy with your experience with Keystone, and even more pleased you enjoyed the little goodies, a small touch to say thank you for choosing us. Buying a home should feel exciting, not stressful, so it’s great to know everything went smoothly for you. Wishing you all the very best as you settle into your new home 🏡 If we can help with anything in the future, we’re always here.

1/5

Google

What an absolute shambles of a company. Booked a viewing on mold road for 1530 today having to send my parents whilst I am away on duty. My parents turn up with plenty of time to spare after 30 mins no one has turned up or even answers the door at the property. After calling the estate agents I go through to a lady working from her kitchen table telling me she is just a hub and the office is closed, but I will send an urgent request. So just to round this up for anyone who is reading this means, she will send an urgent request by email to an office that is closed and won't open until Monday for someone to contact me and to meet my parents. We'll unfortunately they forgot to take the tent. Well I know nothing will be done to make amends for the travel time and costs for my parents; but anyone thinking of buying or selling a property with this circus act be warned you may be waiting a while. Kind of explains also why the property I was interested in has been on the market for over 5 months now. Make your own minds up but first impressions go along way.

Sean · 27 February 2024

Agent replied · 25 August 2024

Thank you Sean for taking the time to speak to me just now. Again I wholeheartedly apologise for a genuine mix up. As discussed we’ve had 26 viewings today and only two members of staff which is no excuse and doesn’t make up for the fact your parents were left there. We will endeavour to make sure this does not happen again by speaking to our out of office answering service company who should have called us in a situation like this.

5/5

Google

Keystone were amazing and so responsive during the purchase of our first home! Couldn't recommend them more! Thanks Jill and Team!

Danielle · 18 August 2024

Agent replied · 25 August 2024

Thank you Danielle! Really appreciate the review and kind words

5/5

Google

2nd time using Keystone, bought our last house from an could only use them to sell it on! Fantastic communication from Jill an the team, kept us up to date via the app an watsapp all the way through, wish we had as much communication from the estate agent we purchased from, but not all can be No1! Thank you for such great service, keep doing what you’re doing it’s great! 😊

Nina · 26 June 2024

Agent replied · 25 August 2024

Wow what a great review for our superb client care team! Thanks so much Nina!

5/5

Google

Very helpful and kept us updated on everything and any questions we had were quickly answered, also really friendly too

Nicola · 25 February 2026

Agent replied · 25 March 2026

Thank you so much for your kind review, Nicola. We’re really pleased to hear you found the team helpful and friendly, and that you felt fully updated throughout. Clear communication and quick responses to questions are such an important part of making the moving process feel straightforward and well managed. It was a pleasure helping you, and we truly appreciate you choosing Keystone., The Keystone Team

5/5

Google

Completed on the sale of our house yesterday with Keystone, they have been great from beginning to end. The house was advertised and sstc within weeks. Communication has been great throughout. All members of staff we have dealt with were really helpful. We will definitely use Keystone again! Thank you! Jen & Ste

Jennifer · 29 March 2025

Agent replied · 25 March 2026

Thank you so much, Jen & Ste, and congratulations on the successful sale! We're thrilled to hear you were happy with the service from start to finish. It was a pleasure working with you both, and we really appreciate your kind words about the team. Wishing you all the best in your next chapter, and we’d be delighted to help again in the future. Warm regards, Ben & the Keystone team

5/5

Google

Sammie dealt with my purchase of my property, her assistance was top notch, and always replied quickly to any queries I had. Lovely person to deal with. Great service.

Zak · 25 November 2025

Agent replied · 25 March 2026

Thanks so much for the great review, Zak! Really appreciate you taking the time to share it. Sammie will be made up to hear your feedback, she loved helping you with your purchase. Enjoy your new place, mate, and don’t be a stranger if we can help with anything in the future. Ben Roberts Managing Director, Keystone Estate Agents

5/5

Google

I can’t thank the team at Keystone enough for all of their help during the purchase of my first home - Sammie in particular was amazing; always there to answer any questions I had, and kept the process running smoothly

Natasha · 7 August 2025

Agent replied · 25 March 2026

Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with us during your first home purchase. We'll be sure to pass your lovely feedback on to Sammie, she’ll be so pleased to know she made a difference. Wishing you all the best as you settle into your new home! 🏡✨ …

5/5

Google

Sold 3 Gadlys Lane Bagillt June 2023 through Keystones. The process from start to finish was excellent and great communication from Ben and his team, who couldn’t do enough to help. Would highly recommend if selling a property.

Angelina · 6 July 2023

Agent replied · 25 July 2023

Thanks so much Dave & Angelina! Really appreciate you taking the time to write a great review!

5/5

Google

We just bought our first home and had the pleasure of dealing with Beth lane! She is lovely made the whole process smooth and easy!!

Lucy · 25 December 2025

Agent replied · 25 March 2026

Thank you so much for your kind words, and congratulations on buying your first home, a brilliant moment for you both. I’m really pleased to hear Beth made everything feel smooth and straightforward. She has a natural way of putting people at ease, and it’s great to see that shine through in your experience. Wishing you many happy years in your new home, and thank you again for choosing Keystone. Ben Roberts Managing Director

5/5

Google

Have always used Keystone and there is very good reason why. Excellent service, got us a great price and a sale within 24hrs. They advertise so well and know who to target. Thank you Keystone for a smooth sale

Edith · 25 July 2025

Agent replied · 25 March 2026

Thank you so much for your fantastic feedback and continued support! We’re delighted to hear that you had another great experience with us and that the sale came together so quickly. It’s always our goal to achieve the best possible outcome for our clients, and we’re glad our marketing approach delivered. We truly appreciate your loyalty and kind words, thank you again! - The Keystone Team

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Questions about Keystone Property & Mortgage Centre Connah's Quay

How many reviews does Keystone Property & Mortgage Centre Connah's Quay have?

Keystone Property & Mortgage Centre's Connah's Quay office has 305 reviews across two platforms: 301 on Google, 4 on Facebook.

What is Keystone Property & Mortgage Centre Connah's Quay's rating?

Keystone Property & Mortgage Centre Connah's Quay is rated 4.8 out of 5 across all 305 reviews, and 4.8 out of 5 on Google from 301 reviews.

Where is Keystone Property & Mortgage Centre's Connah's Quay office?

Keystone Property & Mortgage Centre Connah's Quay, 117 High Street, Connah's Quay, CH5 4DF.

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