Every review we hold for the Connah's Quay office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently bought a house with Keystone and they were absolutely fantastic throughout the whole process. The property was sold as “searches ready”, which made the buying process very smooth and straightforward.
To be honest, the only delay during the process was due to a delay with our mortgage offer. But Sammie was always there, supportive and professional. I would especially like to thank Sammie here for all her help and support.
We really can’t recommend them enough!
Ayse · 22 March 2026
Agent replied · 22 April 2026
Thank you, Ayse, for taking the time to leave such a thoughtful review, it’s really appreciated 😊
We’re delighted to hear your purchase felt smooth and straightforward, and that the searches ready approach made a real difference. It’s exactly what it’s designed to do, remove delays and keep everything moving from the outset.
It’s also great to hear Sammie was there to support you throughout. I’ll make sure she sees your kind words, she’ll be over the moon. Staying proactive and keeping things on track, even when there are external delays, is a big part of how we look after our clients.
Wishing you all the very best in your new home 🏡 and thank you again for your recommendation, it genuinely means a lot.
Regards
Ben MD
★★★★★ 5/5
GoogleWe honestly cannot thank Sophie enough for everything she did during our sale. From start to finish, she was absolutely amazing. The whole process had some very stressful moments, but Sophie went above and beyond at every stage to keep things moving and reassure us when we needed it most.
Her communication was outstanding, always keeping us updated, chasing things up proactively, and handling difficult situations with professionalism and calm. Nothing was ever too much trouble, and it genuinely felt like she cared about our sale as much as we did.
Without Sophie’s dedication, persistence, and support, the sale would very likely have fallen through. We are so grateful for her hard work and would recommend her to anyone without hesitation. An absolute credit to Keystone!
Katie · 4 March 2026
Agent replied · 22 April 2026
Thank you so much for such an incredible review, it truly means a lot 😊
We’re absolutely delighted to hear how supported you felt throughout your sale. We know how stressful the process can be at times, so it’s great to hear Sophie was able to keep everything moving and provide that reassurance when it mattered most.
Your comments about her communication and dedication really sum up what we strive for. Being proactive, keeping clients fully updated, and stepping in to handle challenges calmly is exactly how we aim to make the whole experience feel more manageable.
I’ll make sure Sophie sees this, she’ll be genuinely touched by your feedback. She puts a huge amount into every sale, and it’s lovely to see that recognised.
Wishing you all the very best for the future 🏡 and thank you again for trusting Keystone and for your recommendation.
★★★★★ 5/5
GoogleKeystone sold our property back in September 25 and we also bought our new property through them aswell. They were amazing from.start to finish. There is a reason why they are the top agents in the area. Their social media presence is second to none and all of this nowadays makes a massive difference when selling/buying your home. We were assigned Sammie along with Beth and could not fault either of them. Their communication was amazing and were so quick and efficient at getting back from queries and keeping us in the loop for every step. It made selling and moving a lot less stressful. Would definitely recommend and wouldn't hesitate to use them again.
Rebecca · 25 February 2026
Agent replied · 25 March 2026
Thank you so much, Rebecca, for such a lovely and detailed review, we really appreciate you taking the time to share your experience.
We’re delighted we were able to help you with both selling your property and finding your new home, and even more pleased to hear how supported you felt from start to finish. There really is a reason clients describe Keystone as one of the leading estate agents in the area, combining strong presentation with high-impact social media marketing and an engaged buyer database genuinely does make a difference in today’s market.
Sammie and Beth will be thrilled to read your comments. Clear, fast and proactive communication is something we place huge importance on, as we know it’s what makes the whole selling and buying process feel far less stressful and much more in control.
Thank you again for trusting Keystone and for recommending us so highly. We’d be delighted to help you again in the future whenever the time comes.
★★★★★ 5/5
GoogleWe were really pleased with the services provided by Keystone. From our first contact, they were efficient and friendly. Selling the home you were brought up in is an extremely emotional process, but this was handled sensitively by all the staff with whom we spoke. We were impressed by the speed with which the process was handled: from first enquiries, to photos and marketing, from viewings to completion. Special shout out to Beth, who was fantastic, friendly and supportive throughout. Diolch, Beth.
Sue · 25 February 2026
Agent replied · 25 March 2026
Hi Sue, Thank you so much for taking the time to write such a thoughtful review.
We completely understand how emotional it can be selling a home filled with memories, especially one you were brought up in. It means a great deal to us that you felt the process was handled with sensitivity, care and professionalism throughout.
From initial enquiries, professional photography and marketing, right through to viewings and completion, our aim is always to combine efficiency with genuine support. We’re particularly pleased to hear Beth made such a positive difference, we’ll make sure she sees your kind words. Diolch yn fawr.
Thank you again for trusting Keystone with such an important move. Wishing you all the very best for the future., The Keystone Team
★★★★★ 5/5
GoogleWe originally went with another reputable estate agent, to sell our house, after hearing Keystones pitch. What followed was months of dawdling and sand kicking as the only strategy was adjusting price on rightmove. We received limited feedback and updates and we had to chase all the time. We had 4 viewings in about six months.
In our exhaustion we decided to change estate agent to Keystone and we couldn't have been happier with the sharp contrast. It may look like Keystone takes a higher percentage but they're also providing you with a far superior service. Prompt response to enquiries, fantastic marketing , great methods for tracking the sale, the difference was night and day. We had so many email notifications of viewings it was hard to keep up. All of these viewings ended up in numerous offers that enabled us to get far more than was quoted by our initial estate agent, we gained upwards of £10,000 thanks to Sammie and the team at Keystone.
Time is money and Keystone don't mess about when it comes to either. Couldn't recommend them more!
Nathan · 25 February 2026
Agent replied · 25 March 2026
Hi Nathan,
Thank you for such a thoughtful review, it really does mean a lot.
I know the journey before coming to us had been frustrating, so I’m delighted that Sammie and the team were able to turn things around and give you the experience you deserved. From the very beginning, our focus was on creating momentum through stronger marketing, consistent communication, and making sure every enquiry was handled properly.
The level of interest your home received, and ultimately achieving over £10,000 more than previously expected, is a perfect example of what can happen when the right strategy is in place.
Thank you again for placing your trust in Keystone, Nathan, and for recognising Sammie’s hard work. We’re incredibly grateful for your recommendation and wish you all the very best for the future.
Ben Roberts
Managing Director
Keystone
★★★★★ 4/5
GoogleWe recently sold our house and bought our property through Keystone. Super service and we were kept up to date every step of the way. When we had questions they were promptly answered.
We have used Keystone previously in the past and they are well organised.
We especially want to credit and thank Sophie and Laura for their help throughout the moving process.
Well done everyone and a huge thank you from us both.
A · 4 March 2026
Agent replied · 25 March 2026
Thank you both for taking the time to leave such a lovely review. It really does mean a lot to the whole team.
We know moving home can feel like a big undertaking, so it’s great to hear that you felt kept informed and supported throughout both your sale and purchase. Clear communication and making the process as smooth as possible is something we work very hard on, so your feedback is hugely appreciated.
I’ll be sure to pass your kind words on to Sophie and Laura, they’ll be delighted to hear how much their help meant during the move.
It was a pleasure helping you again and we’re very grateful for the continued trust you’ve placed in Keystone. Wishing you both every happiness in your new home.
Ben Roberts
Managing Director
Keystone 🏡
★★★★★ 5/5
GoogleMe and my husband bought our first home through keystone estate agents and would 100% recommend them. They made the whole process very easy and stress free and from our offer being accepted to completion was very straightforward and super quick. Beth was our point of contact who was so helpful and was always on hand to answer all our queries and kept us updated every step of the way, we cannot thank her enough. The lovely gift we also received on completion is such a thoughtful touch.
Holly · 25 December 2025
Agent replied · 25 March 2026
Thank you so much for your lovely review, and congratulations to you both on your first home, what a milestone.
I’m delighted to hear the move felt smooth and stress-free. Beth will be over the moon to know her support made such a difference; she takes real pride in keeping our buyers fully updated throughout.
And it means a great deal that you appreciated the completion hamper. Each one is individually put together by the team, so it’s wonderful to hear the care that goes into them is noticed.
Wishing you many happy years ahead in your new home, and thank you again for choosing a Keystone home.
★★★★★ 5/5
GoogleKeystone has been amazing, from the very start of booking viewings to the very end of completion. Sophie was amazing, she offered us some great advice and made sure the process ran soomthly throughout. I would 100% reccomend Keystone for your buying needs. They were all so lovely but a big shout out to Sophie who got us into our first home so quick!
Beth · 16 April 2026
Agent replied · 22 April 2026
Thank you so much for taking the time to leave this great review Beth, it's really appreciated.
We’re delighted to hear that everything ran smoothly from those first viewings right through to completion. Buying your first home is a big moment, so it’s great to know the experience felt straightforward and well supported along the way.
Sophie will be especially pleased with the mention, she genuinely cares about guiding clients properly and keeping everything on track, so it’s lovely to see that recognised.
Wishing you all the very best in your new home, and if you ever need anything in the future, we’re always here to help. Good luck in your new home from Ben MD.
★★★★★ 5/5
GoogleAn estate agent on a whole different level!
We recently purchased a house through Keystone, the experience was outstanding from start to finish. From the very first phone call, the team was friendly and accommodating with viewings. Viewings never felt pushy and weren't rushed around the property.
After a few viewings, we submitted our offer with a phone call to Keystone and let them work their magic. Having the searches ready in advance was a huge advantage, speeding up the process by around six weeks.
Sophie and the team kept us fully informed throughout, guiding us through every step and proactively pushing both sides to keep things moving. While the process wasn’t as smooth or quick as we’d hoped (through no fault of Keystone), Sophie was always just a phone call or email away - constantly chasing solicitors and keeping things on track.
Even our solicitor commented that they had never worked with an estate agent so proactive and dedicated. If Keystone were like most other agents, we would probably still be waiting to move!
We wouldn’t hesitate to use Keystone again -whether buying or selling. They truly set the bar for what an estate agent should be and we cannot thank Sophie and the team at Keystone enough.
Adam · 25 October 2025
Agent replied · 25 March 2026
Wow, thank you so much Adam for taking the time to share such a detailed and kind review! This is exactly the type of experience we aim to deliver at Keystone, so it’s wonderful to hear that our approach made such a difference for you. Sophie and the team will be thrilled to know their dedication, proactive communication, and support throughout the process were noticed and appreciated.
We know buying a home can be stressful, so helping to make it as smooth and informed as possible is always our goal. Your comments mean a lot to us and really reinforce why we do what we do. Thank you again for choosing Keystone, we’d be delighted to assist you again in the future!
Ben Roberts
Managing Director
★★★★★ 5/5
GoogleWe recently used Keystone after needing to sell a house following a bereavement, Sammie and everyone at Keystone made this journey so easy for us, Sammie was very kind and delicate in her nature throughout the whole process at this difficult time. Due to Keystone using a pool of approved buyers that register for early interest, we were able to secure multiple viewings and 5 offers and a sale within 6 days. The use of the Whats app group for the process is great to keep everyone informed and answer any questions quickly without the need for phone calls and a flow chart of where the process is up to was a great visual help for us. The marketing and the pricing of the property was 5 star, resulting in a sale higher that what we were expecting. Above all, 5 star service with very informative and helpful staff and would highly recommend Keystone to everyone selling or buying a house.
Kathryn · 25 September 2025
Agent replied · 25 March 2026
Thank you for your kind words and for trusting Keystone during such a difficult time. We're so glad Sammie and the team were able to support you with care and professionalism. It's great to hear the process felt smooth, and that the marketing exceeded your expectations. Wishing you all the best, and thank you again for the recommendation!
- The Keystone Team
★★★★★ 5/5
GoogleI cannot express enough how grateful I am for the service I received from Sophie at Keystone during the entire process of buying my first home. As a first-time buyer, I had no idea what to expect, and there were many hurdles along the way but Sophie was always available to give her expert advice and reassurance. Whenever I felt stressed or uncertain, Sophie was just a call or email away, always ready with clear answers or updates. Sophie ensured to keep the lines of communication open and ensure all parties were informed at every stage which truly helped keep things moving smoothly. Keystone also provide an online portal which they keep regularly updated so you can clearly see how your case is getting on within the grand scheme of things. I highly recommend Sophie and Keystone to anyone looking for a dedicated and reliable estate agent.
Cara · 25 September 2025
Agent replied · 25 March 2026
Thank you so much for your kind words, Cara. Buying your first home is such an important milestone, and I’m delighted to hear that Sophie was able to guide you through the process with such care and dedication.
We know it can feel daunting at times, especially with the inevitable hurdles along the way, so it’s brilliant to hear Sophie’s support and our online portal helped make things clearer and less stressful for you.
On behalf of the whole Keystone team, I’d like to wish you every happiness in your new home, and thank you once again for recommending us.
Warm regards,
Ben Roberts
Managing Director
★★★★★ 5/5
GoogleDealing with Keystone is like dealing with family, they have their clients at the forefront every step of the way. They are friendly and professional making things smooth and easy from start to end. A special thank you to Sammie who is always on hand to deal with any issues no matter how big or small and her calm easy and fun personality makes the whole process a breeze x
Chris · 25 December 2025
Agent replied · 25 March 2026
Thank you so much for this lovely review, it genuinely means a lot to us. We work hard to make the moving process feel as smooth and supportive as possible, so hearing that it felt like dealing with family is exactly what we hope for.
Sammie will be absolutely thrilled with your comments. Her calm, friendly approach is a huge part of what makes the experience so easy for our clients, and I’m delighted she’s been able to make such a difference for you.
Thank you again for choosing Keystone, we really do appreciate it.
Ben
Managing Director, Keystone Estate Agents
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️
Fantastic Support for My Home Purchase
I recently bought my home through Keystone Property & Mortgage Centre, and I’m so glad I chose them. From the very start, the team was friendly, professional, and always happy to help with any questions I had as a buyer.
Beth kept me updated throughout the process, explaining each step clearly so I knew what to expect, which really helped reduce the stress of buying a home. Communication was excellent, and I always felt informed and supported.
They also offered in-house mortgage advice, which made everything much easier. The team found me a great deal that suited my needs, and the process felt straightforward because of their clear guidance.
If you’re looking to buy a home, I would highly recommend Keystone. They genuinely care about their clients and go the extra mile to make the process very smooth and easy.
Łukasz
Oliver · 25 July 2025
Agent replied · 25 March 2026
Thank you so much for your kind words, Łukasz, it really means a lot to us.
We’re delighted to hear that you felt supported and informed throughout your home-buying journey. Beth and the team will be so pleased to know they helped make the process that bit easier for you.
It was a pleasure to assist you, and we’re thrilled you’re now settled in your new home. If you ever need anything in the future, we’re only a phone call away.
Wishing you many happy years ahead in your new place! 🏡, The Keystone Team
★★★★★ 5/5
GoogleSophie was absolutely amazing!!
We had trouble trying to find our first home wi Th other companies and when we went with Sophie she did everything she could to help us, keep us updated and in the loop it was the best service I’ve ever received!
We couldn’t be happier with our new home and it’s all thanks to Sophie & the keystone team ❤️ 100% recommend x
Ellie-Joe · 25 September 2025
Agent replied · 25 March 2026
Thank you so much for your lovely review, Ellie-Joe. Buying your first home is such a special milestone, and I’m delighted that Sophie and the team were able to make the journey such a positive one for you.
Sophie is a real credit to Keystone, and it’s wonderful to hear how much her support meant in helping you find the right home after a tricky start elsewhere.
On behalf of all of us at Keystone, congratulations on your new home, we wish you every happiness there for the future.
Warm regards,
Ben Roberts
Managing Director
★★★★★ 5/5
GoogleKeystone and our client care consultant, Sophie, were excellent in the way they supported the purchase of our new home.
I would be happy to recommend Keystone to anyone looking to purchase property.
The application they shared with us, to track our purchase, gave a clear view of where we were in the process with a percentage of completion chart. We used this often to gauge how the purchase was going.
Sophie acted as a good bridge between ourselves and the seller. I never felt pressured or that any question was too much effort for her.
Thank you to keystone and in particular Sophie.
Matt · 29 April 2025
Agent replied · 25 March 2026
Thank you so much Matt for your kind words and for taking the time to share your experience.
We’re delighted to hear that Sophie and the rest of the Keystone team made your home-buying journey a smooth and positive one. It’s brilliant to know the purchase tracking app helped bring clarity and confidence during the process, that’s exactly what we aim for.
Sophie will be especially pleased to hear your feedback. She takes great pride in being approachable and supportive, and your comments will mean a great deal to her.
Wishing you all the very best as you settle into your new home. If we can ever help again, we’re just a call away.
Warm regards,
Ben
Managing Director, Keystone
★★★★★ 5/5
GoogleWe honestly can’t speak highly enough of the team at Keystone. From our very first interaction, they were absolutely fantastic, professional, friendly, and always on the ball. One thing we really appreciated was their use of WhatsApp for communication. It made everything so much easier while we were at work, we could ask quick questions and always got fast, helpful replies. They were super responsive and really made us feel supported every step of the way.
Ben and Sammie were both amazing. Even before we officially chose Keystone, Ben took the time to walk us through the process in detail and made sure we felt confident moving forward. The level of care and attention to detail was next level. When the time came to take photos, they went above and beyond, not only making sure everything looked great but even trimming the dead leaves from our pot plants to get the perfect shot. It’s the little things like that which really stood out to us.
We’re naturally people with high expectations, and the fact that Keystone went above and beyond genuinely impressed us. Every team member we dealt with was helpful, knowledgeable, and proactive, nothing was ever too much trouble.
We were genuinely gutted that we didn’t end up buying our house through Keystone. The difference in service compared to another local estate agent we had to deal with was night and day. Keystone stood out in every way and made us realise just how much smoother things could have been.
If you’re looking for an estate agent that truly cares, communicates brilliantly, and delivers outstanding service, Keystone should absolutely be your first choice.
Agata · 25 April 2025
Agent replied · 25 March 2026
Wow, thank you so much for such a heartfelt and detailed review. It genuinely means the world to the whole team.
We’re absolutely thrilled that your experience with Keystone stood out for all the right reasons. Ben, Sammie, and everyone involved really enjoyed working with you, and your kind words about their dedication, attention to detail, and communication, especially via WhatsApp, have put big smiles on our faces!
We always aim to make the process as smooth and stress-free as possible, so hearing how supported and confident you felt is exactly the kind of feedback we strive for. It’s the little touches, like tidying up for the perfect photo, that we know can make a big difference.
We're truly sorry we didn’t get to help you find your new home, but it’s lovely to hear that our service left such a lasting impression. Thank you again for taking the time to share your experience, it really does mean a lot.
Wishing you both every happiness in your new home,
The Keystone Team
★★★★★ 5/5
GoogleExcellent service from start to finish. Keystone provided a frank and honest valuation of our property explaining in detail the marketing process for preparing our home for sale. Throughout the process, communication was second to none; queries answered promptly and interaction with Solicitors when required took away a lot of potential stress. We have used multiple Keystone services over the years and have always been impressed with the results; and for this reason, Keystone will always be our first choice. Overall, another fabulous experience provided by a local company with such a professional, friendly team who make no secret that they value you and your custom; we couldn't be happier! Highly recommend Team Keystone!
Liane · 25 April 2025
Agent replied · 25 March 2026
Thank you so much for your kind words Liane and continued trust in Keystone, it truly means the world to us. I'm so pleased to hear that you felt supported throughout the process and that our team delivered the high level of service we always strive for. Your recognition of our communication and the effort we put into making the journey as smooth as possible really is appreciated.
It’s always a pleasure to work with you and Charlie, and knowing we’ll remain your first choice is the greatest compliment we could receive. On behalf of the entire team, thank you again for your loyalty and for taking the time to leave such a thoughtful review.
Warmest regards,
Ben Roberts
Managing Director
Keystone Property & Mortgage Centre
★★★★★ 5/5
GoogleGreat bunch of people, fabulous communication to keep me up to date. No house sale is without its problems, Keystone staff are very experienced and guide you through. House was on the market 4 days only! Legal side obs took a lot longer. Really satisfied with their service
Julie · 25 February 2026
Agent replied · 25 March 2026
Hi Julie
Thank you so much for your kind review and for trusting Keystone Estate Agents to help you sell your home. It was a pleasure supporting you throughout your move.
We’re delighted your property sold so quickly, especially within just four days of going on the market. Our team works hard to ensure every client receives clear communication, regular updates, and experienced guidance from instruction through to completion, so it’s wonderful to hear that reflected in your experience.
You’re absolutely right that the legal and conveyancing process can sometimes take longer, but keeping our clients informed and supported throughout is a key part of our service.
Thank you again for choosing Keystone. We wish you all the very best in your new home.
★★★★★ 5/5
GoogleIf you're selling a property I would highly recommend using Keystone Estate Agents.
From the initial marketing of the property, overseeing the viewings and then ensuring everything flowed together to completion was excellent.
Communication and providing updates throughout the process was really important. leading to just under nine weeks from acceptance of offer to completion was amazing.
Thanks Ben, your team were fantastic, and a special thanks to Sophie who was always on call to chase things up.
Many thanks all,
Nick
Nick · 25 March 2025
Agent replied · 25 March 2026
Thank you so much, Nick, for your kind words and for taking the time to share your experience. We're absolutely delighted to hear that the process felt smooth and well-handled from start to finish, that's exactly what we strive for.
The whole team will be chuffed to read your comments, and Sophie will be especially pleased to know her efforts made such a difference.
Wishing you all the very best in your new chapter, and thank you again for trusting Keystone with your move.
Warm regards,
Ben
★★★★★ 5/5
Googlerecommend Sophie she is amazing and kept us in the loop all the way . We didn’t have the most easy transition due to chain complications but Sophie ensure to be the person holding everything together and keeping us in the loop all the way . Well done keystone you have a good one in Sophie
Rob · 25 November 2025
Agent replied · 25 March 2026
Thank you so much for your lovely feedback, it really does mean a great deal.
Sophie will be absolutely thrilled to read this. She worked incredibly hard on your move, especially with the complications in the chain, and it’s wonderful to see her efforts recognised. Keeping everyone informed and holding things together when the pressure is on is exactly what she does best.
We’re delighted we could help you through to completion, and we wish you all the very best in your new home.
Ben Roberts
Managing Director
★★★★★ 5/5
GoogleExcellent service. All the staff are very welcoming at Keystone.. A special mention to Sophie who was so helpful also actioned telephone calls and emails quickly and efficiently and always came back with a response. We have now moved into our wonderful new home 🏡 thank you ❤️ …
Ann · 25 December 2025
Agent replied · 25 March 2026
Hi Ann, Thank you so much for your kind words and for taking the time to leave such a lovely review. … More
★★★★★ 5/5
GoogleWe bought through keystone and from first contact the team were amazing. Our viewing experience was great, nothing was too much trouble. We had some challenges times with our chain but Sophie was professional, accessible and kept us up to date throughout. I wouldn’t hesitate buying through keystone again in the future.
Dan · 25 November 2025
Agent replied · 25 March 2026
Hi Dan....Thank you so much for your wonderful feedback. It’s great to hear your experience buying through Keystone felt so positive from the first viewing right through to completion. Our team take real pride in creating a relaxed, informative viewing experience for home movers across Flintshire, so your comments mean a great deal.
Chain issues can be challenging, but Sophie, who is part of our dedicated sales progression team, worked closely with everyone involved to keep the move on track. She’ll be delighted to know her updates and support made such a difference.
We’re thrilled you’d choose to buy through Keystone again in the future, and we wish you many happy years in your new home.
Ben Roberts
Managing Director
★★★★★ 5/5
GoogleOutstanding service from start to finish. Sammie and the team were a great help throughout. Communication was excellent. The sale of my house went very smoothly. I would very highly recommend Keystone if you are selling a property. Thank you Keystone, Sammie & the team.
Collin · 25 January 2026
Agent replied · 25 March 2026
Thank you so much Collin for taking the time to leave such a kind review.
We’re delighted to hear that you experienced outstanding service from start to finish and that Sammie and the wider team were able to support you so well … More
★★★★★ 5/5
GoogleI sold my property through Keystone, and it was such a stress free experience.
Sophie was amazing, she requested updates from solicitors on a weekly basis and generally kept the process moving. The option to use WhatsApp made is so much easier to communicate and any questions I had got answered straight away.
Thank you!
Charlotte · 25 October 2025
Agent replied · 25 March 2026
Thank you so much for your lovely review!
I’m really pleased to hear you found the process stress-free, that’s exactly what we aim for. Sophie will be delighted with your feedback; she takes great pride in keeping everything running smoothly.
Wishing you all the very best in your new chapter., Ben Roberts, Managing Director
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