Every review we hold for the Connah's Quay office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have recently just moved into our new house with Keystone and we could not recommend them enough. Beth was absolutely amazing from start to finish and she updated us every step of the way. We felt very safe in the hands of Keystone and as a first time buyer they made it a completely stress free process for us. Thank you so much Keystone. Georgia and Todd
Georgia · 23 May 2025
Agent replied · 25 March 2026
Dear Georgia and Todd,
Thank you so much for your kind words, and a huge congratulations on your new home! 🎉
It’s genuinely lovely to hear that your first home-buying experience felt so smooth and stress-free. Beth will be absolutely chuffed to know she made such a positive impact, she’s a real star and we’re lucky to have her.
From all of us at Keystone, thank you for putting your trust in us. We wish you both many happy years ahead in your new home.
Warmest regards,
Ben Roberts
Managing Director, Keystone
★★★★★ 5/5
GoogleI chose Keystone for selling my late parents house after reading all the positive reviews. The team at Keystone were very professional from the initial meeting to the sale completion. They sold the property as soon as it was listed and their communications have been on a regular basis. I would highly recommend Keystone, they have made a painful situation so much easier for me. Thanks Team Keystone for everything, and I wish you a very successful future. Regards Ian
8054ianb · 27 November 2024
Agent replied · 11 December 2024
Hi Ian, Thank you so much for your thoughtful and heartfelt review. We’re truly sorry for your loss and are grateful that you entrusted us with such an important and emotional task. Knowing we were able to make the process a little easier for you means the world to us.
Your kind words about our team’s professionalism and communication are deeply appreciated, and we’re delighted the property sold so quickly for you. It’s feedback like yours that inspires us to keep doing what we do best.
Thank you once again for your recommendation and good wishes. Wishing you all the best for the future too.
Warm regards,
Team Keystone
★★★★★ 5/5
GoogleWe moved to Keystone after a very bad experience of a managed let with another agent. Ben was our first contact and put our minds at ease; we could see that the service Keystone was providing was professional, reasonably priced, and delivered on all promises made.
Glenys, Nicole, and the team in lettings then went on to absolutely exceed our expectations. The photos and videos made are of a really high standard. Communication was thorough and frequent throughout the whole process. The service is of such a high standard, it feels personal. The team has gone above and beyond for us, ensuring that we got the right tenants for our quirky rental; ensured works carried out has been done by professionals to an incredible standard (yet reasonably priced), they have even undertaken tasks themselves and have gone out of their way for us. I cannot recommend the team at Keystone highly enough. They are kind, professional, helpful, and really, really good at what they do.
Rebecca · 11 November 2024
Agent replied · 11 December 2024
Thanks so much Rebecca, such kind words and really glad we could help. We will continue to work hard to ensure we give you a great service on your rental.
★★★★★ 5/5
GoogleKeystone have been absolutely brilliant throughout our buying process, in particular Sammie, she was incredible. Super friendly, really helpful (as a FTB, she helped me understand every step of the process), pushed solicitors for updates …
Jessica · 22 February 2026
Agent replied · 25 March 2026
Thank you so much for taking the time to leave such a lovely review. We’re absolutely delighted to hear how positive your buying experience was, especially as a first-time buyer. … More
★★★★★ 5/5
GoogleWe’ve just been through the longest, most stressful sale with a lot of messing about further up the chain. Keystone were fabulous from start to finish. Sammie was an absolute star, she worked so hard to try and help the situation. I would recommend these guys to anyone. ⭐️⭐️⭐️⭐️⭐️
Lauren · 25 October 2025
Agent replied · 25 March 2026
Thank you so much for your lovely review Lauren! We know how challenging long and complex chains can be, so it means the world to hear that our team, and especially Sammie, helped make things a little easier along the way. Your patience and positivity throughout the process were truly appreciated. Wishing you all the very best in your new home, and thank you again for choosing Keystone!
Ben Roberts
Managing Director
★★★★★ 5/5
GoogleSammie at keystone was so super, helpful and understanding from start to finish during my process of buying a house that keystone we’re agents for. Professionalism second to none. I wouldn’t hesitate to recommend Sammie and keystone.
Mark · 25 January 2026
Agent replied · 25 March 2026
Thank you so much Mark for taking the time to leave such a lovely review.
We’re delighted to hear that Sammie looked after you so well throughout your … More
★★★★★ 5/5
GoogleKeystone are absolutely fantastic! 5 stars just isn’t enough!
If you’re looking for an estate agent that is proactive in every aspect of their job then keystone is the one for you. They never leave you in the dark about your sale and are always pushing to get the sale through as quickly and efficiently as possible.
Selling a house is a huge stress but with keystone it was a stress free smooth process from the valuation all the way through to completion, I can’t recommend keystone enough
Gayle · 4 March 2026
Agent replied · 22 April 2026
Thank you so much Gayle for such a fantastic review and thank you for the lovely chocolates you brought in!, it really does mean a lot 😊
We’re delighted to hear your experience felt smooth and stress-free from the initial valuation right through to completion. Selling a home can feel overwhelming at times, so knowing you felt fully supported and never left in the dark is exactly what we aim for.
Being proactive and keeping everything moving is a big part of how we work, so it’s great to hear that came through during your sale.
Thank you again for your recommendation, we truly appreciate it. Wishing you all the very best for the future 🏡
★★★★★ 5/5
GoogleExcellent service from the beginning to the end! The team is very kind and friendly. When me and my partner came for the first time to Keystone Jill registered us even though it was already very late and she was ready to leave. We received so many offers, the choice was huge compared with other agencies. Lee was just amazing on the viewing, he literally made me and my partner fall in love with the house. Sammie and Jill were really helpful. They kept us informed every step of the way, so we could stay up to date and if we had any questions they responded to emails very quickly. We definitely recommend Keystone to everyone!
Diana · 28 July 2024
Agent replied · 25 August 2024
Thank you Diana and best of luck in your new home! 🏠 …
★★★★★ 5/5
GoogleKeystone Property & Mortgage Centre sold my son’s first home in 2023 with diligence and professionalism. They presented it to the market beautifully. The quality of the photos, Matterport 3D images and YouTube video tour was excellent. Ben and his team are truly professional and know exactly how to market a property to its full potential.
Communication from Keystone was excellent. They were happy to liaise with me due to my son’s work commitments. They were always available to answer any questions and, most importantly, they listen carefully to their clients.
Upon first meeting Ben, I immediately felt confident in his personable and professional approach. Unlike some agents, he made no assumptions about our requirements and listened intently. Keystone work collaboratively with their clients to ensure a successful and satisfactory outcome and they are never too busy to handle any enquiries.
Our biggest moment of joy had to be when the sale was agreed at full asking price.
I honestly cannot think of anything that Keystone could do to improve on their already fantastic service. Just keep up the great work!
Anna · 26 July 2024
Agent replied · 25 August 2024
Ah what an amazing review ❤️❤️ thank you so much Anna and you and James were an absolute pleasure to deal with. We hope James will be very happy in his new home. 🏡 …
★★★★★ 5/5
GoogleKeystone were amazing during the purchase of our first house. Sophie was so kind and helpful throughout the whole process! We would definitely recommend to use keystone!
Abbie · 25 February 2026
Agent replied · 25 March 2026
Thank you so much for your lovely review, Abbie, and huge congratulations on buying your first home, such a special milestone.
I’m so pleased to hear that Sophie was able to support you throughout the process. She genuinely cares about making sure everything runs smoothly and that you feel fully informed at every stage, especially when it’s your first purchase.
It means a great deal that you would recommend Keystone, and we’re grateful you trusted us to be part of your journey. We wish you many happy years in your new home, and if you ever need anything in the future, we’ll always be here to help.
★★★★★ 5/5
GoogleSophie was very helpful and always kept me updated throughout the whole process of buying our new home. It made the whole experience a lot easier than it could have been!
Storm · 25 December 2025
Agent replied · 25 March 2026
Thank you so much for your lovely review. We’re really pleased to hear that buying your new home felt smoother with Sophie supporting you throughout. Clear updates and straightforward communication are a big part of how we look after our buyers, so it’s great to know this helped make the whole move easier for you.
Wishing you all the best as you settle into your new home. If you ever need any help or advice in the future, we’re always here., The Keystone Team
★★★★★ 5/5
GoogleCan't fault the service and help we had from Keystone at all - especially Sophie. There were some circumstances beyond our control as well as a bereavement but Sophie helped every step of the way - explaining everything to us and making sure things stayed on track. Thanks to everyone at Keystone for a smooth experience!
Julie · 25 March 2025
Agent replied · 25 March 2026
Hi Julie,
Thank you so much for your kind words. I'm really sorry to hear you had to navigate a bereavement during the process, it means a great deal that you felt supported throughout. Sophie is a real credit to our team, and I’m so pleased she was able to guide you with such care and reassurance.
On behalf of all of us at Keystone, thank you again for placing your trust in us during a difficult time.
Warmest wishes,
Ben
Managing Director, Keystone Estate Agents
★★★★★ 5/5
GoogleJust sold a house with them Beth was lovely and attentive and kept us informed through a long sale.
Would recommend.
Thomas · 4 March 2026
Agent replied · 25 March 2026
Thank you for taking the time to leave us a review, it’s really appreciated.
Property sales can sometimes take longer than expected, so keeping everyone informed throughout the process is incredibly important. I’m really pleased to hear that Beth looked after you so well and kept you updated along the way, I’ll make sure your kind words are passed on to her.
Thank you as well for recommending Keystone. It means a great deal to the whole team.
Ben Roberts
Managing Director
★★★★★ 5/5
GoogleBought and sold through Keystone and what a breeze it was. Our journey started with a question on a property we liked but wasn’t even thinking of buying/selling at the time. Excellent service from showcasing our home to completion. We had great advice and the whole team were on hand to guide us through selling, making an offer, legal services, surveying and completion. Sale ready service was invaluable. The whole team were happy friendly approachable and extremely professional. Communication via WhatsApp was amazing even on completion day. We now own our forever home thanks to KEYSTONE. 100% recommend a professional, friendly proactive estate agent to handle the sale of your home. Karen & Neil
Karen · 25 November 2025
Agent replied · 25 March 2026
Karen & Neil, thank you both so much for taking the time to share such a fantastic review, it means the world to our whole team.
It’s brilliant to hear that your journey with us began with a simple question about a property, and ended with you securing your forever home here in Flintshire. Buying and selling at the same time can feel overwhelming, so I’m delighted that our team were able to guide you smoothly through every stage, from presenting your home, advising on offers and surveys, right through to completion.
I’m especially pleased to hear how valuable you found our Sale Ready Service. Commissioning the searches upfront and keeping all legal work moving early really does make the process quicker and more seamless, and it’s great to see that benefit reflected in your experience.
The team will also love your comments about communication. WhatsApp updates, friendly support and proactive progress chasing are all part of the service we pride ourselves on, and it’s lovely that this helped keep your move stress-free.
Thank you again for choosing Keystone to handle both your sale and purchase, and for the wonderful recommendation. Wishing you many happy years in your new forever home.
Ben Roberts
Managing Director
★★★★★ 5/5
GoogleI bought my house with keystone and they were honestly excellent, friendly, helpful and always keeping in contact with me. Everything was smooth from start to finish and no hitches. Also loved the personal touch on completion with a lovely picture of the house. Would 100% recommend.
Danielle · 25 June 2025
Agent replied · 25 March 2026
It means a great deal to us to hear that your home-buying experience was smooth and stress-free from start to finish. Keeping you informed and supported throughout is exactly what we aim for, so it’s wonderful to know we got it right.
We’re delighted you loved the little extra touch on completion too, it’s always nice to mark such an exciting milestone!
Thank you again for your kind words and recommendation, wishing you many happy years in your new home.
★★★★★ 5/5
GoogleGreat service, well informed and very on the ball, Sophie was extremely helpful and went the extra mile
Billy · 25 February 2026
Agent replied · 25 March 2026
Thank you, Billy, for taking the time to leave us a review, we really appreciate it.
We’re delighted to hear you felt well informed and supported throughout, and that everything was handled in a proactive and efficient way. Sophie will be especially pleased to know her efforts stood out, going the extra mile and keeping clients fully updated is exactly what we aim to deliver to make the process as smooth and stress-free as possible.
Thank you again for choosing Keystone and for recommending our service.
★★★★★ 5/5
GoogleFantastic job in selling our property from the team. Sophie was so helpful and patient with the sale whilst we were dealing with a difficult onward purchase
Andrew · 25 November 2025
Agent replied · 25 March 2026
Thank you, Andrew, we really appreciate you taking the time to share this.
I’m delighted to hear the team looked after you so well, and I know Sophie will be especially pleased to see your comments. She handled your sale with real care, particularly with the challenges around your onward purchase, so it’s lovely to see that recognised.
Wishing you all the very best in your new home.
Ben Roberts
Managing Director
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️
We had an excellent experience with Keystone Estate Agents in Connah’s Quay. From start to finish, Ben, Sammie, and the whole team were professional, approachable, and incredibly helpful. They guided us through every step with patience and care, always making sure we felt supported and informed.
What really stood out was their attention to detail and local knowledge, you can tell they genuinely care about their clients and the community. Communication was always quick and clear, and nothing was ever too much trouble.
We honestly believe Keystone is the best estate agency in the area. They turned what could have been a stressful process into something smooth and positive. We are extremely satisfied with the service and would highly recommend them to anyone looking to buy, sell, or rent property in Connah’s Quay and beyond.
Thank you, Ben, Sammie, and the team, for your hard work and dedication!
Atanas · 25 September 2025
Agent replied · 25 March 2026
Thank you so much, Atanas, for such a thoughtful review. It means a great deal to me personally, and to Sammie and the rest of the team, to know that our approach made the whole process smooth and positive for you.
We take great pride in combining strong local knowledge with genuine care for our clients, so it’s wonderful to hear that came through at every stage. Communication and attention to detail are things we’re passionate about, and your feedback reassures us that we’re on the right track.
On behalf of everyone at Keystone, thank you for placing your trust in us. We’re delighted you’re so happy with the service, and we wish you all the very best for the future in your new chapter.
Warm regards,
Ben Roberts
Managing Director
★★★★★ 5/5
GoogleI’ve been using Keystone for over 5 years as my managing agent for a property I owned, I can’t fault the service, nothing was ever too much trouble. Amazing communication. Recently I used Keystone to sell my property and the service from start to finish was impeccable, regular updates via the portal. Would definitely use again in the future. Thanks to Ben and the team.
Paul · 26 July 2024
Agent replied · 25 August 2024
Thanks so much for this review Paul and glad we could help
★★★★★ 5/5
GoogleBrilliant service from start to finish. We were purchasing a property with no chain so knew it wouldn’t be too complicated. Rachel and Nicole made the process so easy, nothing was too much trouble, they always kept in touch. Hoowla is a great way to keep track of progress and they were great at keeping it updated so I didn’t have to chase for any updates. Can’t thank the team enough for making this the easiest buying process ever. Thank you.
Eleanor · 10 September 2023
Agent replied · 1 October 2023
Thank you so much for your review Eleanor, really appreciate the lovely comments for our team! Wishing you lots of luck in your new home!
★★★★★ 5/5
GoogleWe have recently moved house and Keystone took care of everything for us. Nothing was ever too much trouble and the team were always so helpful. Our calls were always answered and every team member, whether it was a viewing, or us enquiring about progress were always so professional. They made us feel like we were always a priority and made our move so seamless. Huge thanks to all at Keystone! I’d recommend you to everyone!
Tanya · 25 October 2025
Agent replied · 25 March 2026
Thank you so much for your wonderful review, it really means a lot to us! 🏡
We’re delighted to hear you felt so well looked after throughout your move. The team will be thrilled with your kind words, making every client feel like a priority is exactly what we strive for.
Wishing you all the happiness in your new home!, Ben and all the team at Keystone ✨
★★★★★ 5/5
GoogleWe dealt with Sophie at Keystone and she was extremely helpful and supportive to us throughout the whole process! I would definitely recommend Keystone based on our experience. We also received a nice gift on moving day which was a lovely surprise! Many thanks again to all
Bradley · 25 March 2025
Agent replied · 25 March 2026
Thank you so much for your kind words! We're delighted to hear that Sophie was so helpful and supportive throughout your journey. Moving home is a big milestone, and we're thrilled we could make it that little bit more special for you. Wishing you all the best in your new home, if you ever need anything in the future, we're always here to help!
Best wishes,
The Keystone Team
★★★★★ 5/5
GoogleExceptional service from the team at Keystone. Handled both our sale and purchase of our new home. The information provided was clear, the sales pack they put together was brilliant and they actually sold our house before it hit Rightmove. Throughout the process they were responsive and handled everything to keep the chain moving. Would (and have) recommend
Ed · 25 March 2026
Agent replied · 22 April 2026
Thank you, Ed, for such a fantastic review, and for your recommendation, it genuinely means a lot 😊
We’re so pleased we could support you with both your sale and purchase. Moving home can feel like a lot to juggle, so it’s great to hear the process felt clear, well-managed, and that everything was kept moving smoothly throughout the chain.
Selling your home before it even reached Rightmove is exactly what our Heads Up Property Alerts and proactive marketing are designed to do, creating early interest and strong competition from the outset.
I’ll make sure the whole team sees your feedback. It’s a real credit to how they communicate, stay proactive, and keep everything progressing behind the scenes.
Wishing you all the very best in your new home 🏡 and thank you again for trusting Keystone with such an important move.
★★★★★ 5/5
GoogleFantastic agents! Sophie worked closely with us and was quick with all information and any help we needed making the process a lot smoother and calmer! They even gave us a lovely moving in picture frame with a bottle of Prosecco which really made our moving in day very special! Thankyou for all your hardworking!
Charlotte · 15 April 2026
Agent replied · 22 April 2026
Thank you so much for taking the time to leave this, it genuinely means a lot.
I’m really pleased to hear Sophie looked after you so well. She prides herself on being proactive and keeping everything moving, so it’s great to know that came through and helped make the process feel smoother and calmer for you.
Moving day is such a big moment, so I’m glad the little touches helped make it that bit more special, it’s something we believe should always be celebrated properly.
Wishing you all the very best in your new home, and if you ever need anything in the future, you know where we are.
Ben
Managing Director
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