Trusted Agent profile · Congleton
★★★★★
1,350 reviews across 2 platforms
43 High Street, Congleton, CW12 1AU
Butters John Bee's office in Congleton, at 43 High Street, is rated 4.3 out of 5 across 1,350 reviews on two platforms, including 308 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Congleton office, from every platform, shown as written. First names only.
5/5
TrustpilotHow lovely to walk into your crewe…
How lovely to walk into your crewe branch and everyone looks up to acknowledge your presence. From Rachael to Sam and the rest of the team thank you for your help, support and professional guidance.Excellent communication from the whole Team. Much appreciated.
Good morning,thank you for sending a lovely review. I am incredibly proud of my super team.Kind regardsFran WheatcroftBRANCH MANAGER
5/5
TrustpilotI can't recommend BJB highly enough
I can't recommend BJB highly enough, especially Stacey O'Hara who has always been very helpful and efficient with everything i've asked. Thank you.
5/5
TrustpilotBeen dealing with Michael at Congleton
Been dealing with Michael at Congleton, whilst I haven't found a property to rent I have been so impressed by how he has kept in touch and his valuable advice, hopefully it won't be long till I find something with Michael's help.
Dear SuzieThank you for taking the time to give this great 5 star review of our service, hopefully it will not be long until we find your new home, please do not hesitate to contact us if you have any questions or need any guidance.Kind RegardsMichael FerrisLettings ManagerBJB
2/5
TrustpilotSlightly Unprofessional
Missed 2 appointments to view a property and when they eventually did turn up I felt rushed to look around. Quite Unprofessional from such a big company.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotHighly recommended
Highly recommend Butters John Bee Newcastle-under-Lyme Had a great experience in letting out my property. Prompt first visit, property advertised online within hours and viewings arranged within daysApplicant chosen within seven days and fantastic communication from their office. Couldn’t ask for more.
Thank you for your positive feedback and lovely kind words. We are all very pleased that you are happy with the service provided. Kind RegardsAbigail IliffLettings Manager
5/5
GoogleWell done Stacey O'Hara at the Congleton Branch of Butters John Bee. Clear straight talking advice from a prodessional!...
Hi Martin, Thank you for taking the time to leave me such a lovely review. You were a pleasure to deal with :) Regards Stacey O'Hara Property Management Manager
5/5
GoogleVery happy with the service provided by Butters Bee. Macauley in particular, always very attentive and professional, helping us to continue looking for our future home. Thanks a lot
Hi Gabriela, Thank you for the review! I am sure we will find something for you soon and I will keep doing everything I can to help. Thanks Macauley Residential Sales consultant
5/5
TrustpilotAll good especially given the current…
All good especially given the current circumstances. Communications were good, info provided in a timely manner, tenants found quickly so overall no complaints.
4/5
TrustpilotI spoke to an agent called Andrea who…
I spoke to an agent called Andrea who was very pleasant and she explained she had only just started the role she was in but nevertheless she dealt with my needs in a very professional manner
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotA credit to BJB…
Molly has been very approachable and has gone above and beyond in helping us. Very much a credit to BJB. Thankyou
5/5
TrustpilotStacey O Hara is the best PM i have…
Stacey O Hara is the best PM i have ever had the pleasure of dealing with Id recommend her every time
5/5
TrustpilotButters John bee manage my property
I would just like to say ive had the pleasure of dealing with Stacey O'hara who has been looking after some issues ive currently got with my property, she is informative and polite everytime we speak. Great customer service!
Dear Peter, Thank you for your review about Danielle, if we can help with anything else please do not hesitate to contact us. Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotToday Adam from the Stafford office…
Today Adam from the Stafford office visited my late mother's house to value it. It was obvious that he knew the local housing market and he was very professional and had a pleasant manner and gave excellent advice regarding the valuation.
1/5
TrustpilotAbsolutely disgusting company!!!
Absolutely disgusted to hear that this company has taken advantage of a local charity supporting vulnerable women, totally misled them and refused to rectify the situation or return the money which they’ve taken. Would not recommend at all. 😡
Dear Kelly-Louise, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotExcellent service
Excellent service. Hayley Kelly is always there when I have any questions/queries. Should a pleasure to work for. Mark @ NEC Group
5/5
TrustpilotThanks to sophie for continued help in…
Thanks to sophie for continued help in looking to buy , great service.
Thank you for your kind review for Sophie . Please do not hesitate if we can be of any further assistance. from the Butters John Bee Winsford Sales Team
1/5
TrustpilotHome Buyers Report
I had a home buyers report done by Butters John Bee.Lots of problems I have found out when moved in none of the issues mentioned in report.Wont walk on pavement to see side of house will just put can’t see.Had to have roof done shortly after moving in they didn’t pick up ridge tiles falling off and Dry verges had nails in which they shouldn’t.Had to have these replaced loads of money !!!
5/5
TrustpilotLucy at BJB Hanley
Recently had a viewing of a property with Lucy from the Hanley branch. She was very friendly and really helpful when looking around the property. She had lots of information and suggestions for the property. A brilliant estate agent.
Hello Robert,Thank you for your kind review about Lucy, we really appreciate the feedback. If we can help with anything else please don't hesitate to contact us. Kind regards, Charlotte FodenAssistant Branch Manager
5/5
GoogleStacey great and would highly recommend she does a fantastic job of looking after my property portfolio.
Hi Phil, thank you so much for the lovely review. From all at the Property Management Department.
5/5
TrustpilotRented our property out with Lydia Monk…
Rented our property out with Lydia Monk from the Newcastle branch. Always helpful, polite and professional. Every problem sorted out even an issue whilst we were abroad on holiday. Would highly recommend. Chelsea also assisted and again was really helpful.
Thank you for the positive feedback on the service Lydia and Chelsea have provided you. We hope that your tenants will be very happy in their new home. Kind RegardsThe BJB Newcastle Team
4/5
TrustpilotWe have just purchased a house for a…
We have just purchased a house for a buy to let. Lauren at the hanley office was very helpful. Excellent communication can't fault the service. Thankyou for all your help.
Hello Hayley. Thank you so much for your review. I am certain that Lauren will be delighted. Kind regards Phil Jones. Branch Manager. Hanley.
5/5
TrustpilotGreat service
I dealt with Michael Ferris who was very helpful and helped sort out my tenancy quickly which was really appreciated!
5/5
TrustpilotReview for the crew letting department…
Review for the crew letting department Michael Ferris specifically and his team! From a web enquiry, to a return call within an hour - the team have answered my questions, guided me through the landlord process and handled everything for me at very competitive rates.The area manager Michael Ferris professional, approachable and communicates at every stage.Gave me a sensible guide price and found an appropriate tenant in a week.Exceptional
5/5
TrustpilotQuick and simple service from friendly…
Quick and simple service from friendly faces! BJB were wholly professional throughout the letting and referencing procedures. Shout-out to Lydia for overseeing my application in particular - I had the keys to the new place within a fortnight!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Congleton won Gold; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
