Butters John Bee reviews

★★★★★ 5/5

Google

After noticing a sign outside about mortgage advice, I decided to pop into Butters John Bee in Congleton to find out a bit more. I was greeted by Emma, the branch manager, who was absolutely fantastic from the start. She took the time to explain everything clearly, answered all of my questions, and made what can feel like a complicated process seem much more straightforward. She also went out of her way to find me a convenient appointment with their financial advisor, which I really appreciated. I’ve since had my appointment today, and I can honestly say the whole experience has been excellent from start to finish. As soon as I walked in, I was welcomed by a lovely team who were all so friendly, approachable, and professional. It’s clear that customer service is a real priority for them, as everyone made the effort to ensure I felt comfortable and at ease. Buying or selling a house can be quite daunting, but the team here really take the stress out of it. Whether you’re stepping onto the property ladder for the first time, moving home, or looking to sell, they offer a really supportive and knowledgeable service that makes the whole process feel much more manageable. Nothing felt rushed, and I felt genuinely listened to throughout. A big thank you to Emma and the whole team for such a positive experience. I wouldn’t hesitate to recommend Butters John Bee in Congleton to anyone looking for honest, helpful, and friendly advice on mortgages, buying, or selling property!

Paul · 12 April 2026

★★★★★ 5/5

Google

​I cannot recommend Vicky Allen at Butters John Bee highly enough! Selling a house is usually a nightmare, but Vicky has been an absolute star from start to finish. She’s been so lovely to deal with, always professional, incredibly supportive, and she genuinely made us feel like we were in safe hands the whole time. ​We were selfishly sad to hear she was moving offices. They are incredibly lucky to have her! Huge thanks to Vicky for everything, and we wish her the very best of luck in her new role.

Rachel · 16 March 2026

★★★★★ 5/5

Google

Vicky Allen Butters John Bee Congleton office has been such an AMAZING Lady, helping us every step of the way selling and purchasing , she has gone above and beyond to help us when we were getting jittery and dealt very professionally with us . We wish her much success in her Promotion. Which is truly well deserved. Thank you so very much Vicky it’s a pleasure knowing you. All the very best for your future.

Joan · 16 March 2026

★★★★★ 1/5

Trustpilot

Disgraceful is all i can advise

Disgraceful is all i can advise. Arranged an appointment to view a house, received a phone call at 12.01 pm to see if i could change the appointment from 15.30 to 16.00. Arrived at the house to see the estate agent leaving with another viewer, both got in their cars and left and yes, the estate agent did see me pull up. Waited 10 mins and then noticed a sold sign in the garden. Called the estate agents who advised the house had been sold earlier in the day & one of his colleagues should have called me!

Mrs · 25 August 2026

★★★★★ 1/5

Trustpilot

Don't trust these people especially…

Don't trust these people especially James keeble this guy doesn't work for the seller but lies to you about house prices and lies about discounts lies about everything don't trust them at all. James would say one thing then when confronted he would lie and say he never did we recorded his lies. We thinking of suing them as he worked with the buyer to make sure to push our price down as he new we are living in the USA. Jacob and James worked together to talk lies and to get the price down. Unfortunately we did fall into his con. We all think his been paid under the table as we have recording text messages emails but he denies everything. Please people stay away

Thomas · 21 August 2026

★★★★★ 5/5

Trustpilot

landlord and

So I’m a landlord and wanted to sort something out. The first agent who I talked to informed me to leave it with her and she will get back to me around the 24 hour mark, whilst knowing she will be leaving for annual leave the next day! I had been phoning for a week and trying to chase up with no luck until I had a chat with another agent Abu who not only managed to have my issue sorted the very same day but was considerate and listened to my concerns. He also updated via phone as well as email to ensure I received an update asap. Thank you Abu for all your assistance!

Halima · 31 July 2026

★★★★★ 1/5

Trustpilot

We are not a customer of Butters John…

We are not a customer of Butters John Bee, we chose to sell our property with another recommended Congleton Estate Agent. Despite having no recent contact requesting any assistance from this company we have had FOURTEEN calls in the last two months soliciting us to cancel with our existing agents and give them the opportunity to sell the property. Despite having a call yesterday again from them where we told them the property is sold we received another call today, unbelievable. We are taking advice and have been told to report them to the Property Ombudsman for harassment and unprofessional conduct. Be warned! We have put one star on this review because we can’t give a negative score.

Mr · 19 June 2026

★★★★★ 5/5

Google

As a first time house seller,I was blind to everything it takes to sell a property,Vicky looked after me and reassured me when I was having a wobble lol thank you Vicky,also with her polite happy outlook I knew the viewers were in good hands when I left her to show my house. Thanks again Ann

Ann · 16 February 2026

★★★★★ 5/5

Google

Butters John Bee have helped us find our first home. They have been patient as we learn how the process works and suggested suitable new listings. Vicky has been our main contact and very helpful at viewings, no one in the team is pushy. Thanks to Emma and the rest of the team too.

Thomas · 16 February 2026

★★★★★ 5/5

Google

Emma was brilliant. She was very patient as we were struggling with timescales. The service she provided was amazing, and we would definitely be in touch in the future. Any time we called the office the staff were very polite and responsive to any requests.

DD · 16 February 2026

★★★★★ 5/5

Google

I have listed my parents property through Natalie Harvey at this agency. Having been 20 years since I last sold a house I was nervous about the process and work I thought was involved. Natalie put my mind at rest from the outset, handling all aspects of the process with her amazing team. Her professionalism and bubbly positive nature has made the process painless, communicating anything as needed and supporting us with any decisions needed. Thank you Natalie and all of your team for all of your hard work and support getting us to this point

Simon · 12 December 2024

★★★★★ 5/5

Google

Thank you so much Leanne Odams-Chesworth for your hard work and commitment with the short completion on our sale. We are very grateful to you. Fantastic customer service, kindness and understanding. Highly recommend Leanne at Butters John … More

Michelle · 15 December 2025

★★★★★ 5/5

Google

Had a good experience looking for our first home. Grace was really lovely, chatty and answered all of our questions - felt very comfortable and relaxed looking around.

Megan · 16 March 2026

★★★★★ 5/5

Google

Cliona has been a massive help throughout the whole process of buying my new house! Lovely and attentive, and communication with the other party through her could not have been better. She made sure I was taken care of throughout the whole journey and kept me up to date on all steps, and even made sure any requests were handled smoothly! Will definitely consider BJB if I ever come to moving again! Thank you so much team!

Fiona · 25 August 2024

★★★★★ 5/5

Google

Recently sold our house with BJB Congleton and, after a shocking week due to a member of staff who quickly started and left, I was able to deal directly with both Natalie Harvey and Cliona Nicholls, both of whom are lovely and very enthusiastic. I am giving a 5 star review to reflect the work of both these ladies as they are a credit to the branch with an extra special shout out to Natalie for getting us the offer we were looking for on our house just before 6pm on a Friday evening. Thank you Natalie, you're the best 😁👍

Thebeardedscot · 6 June 2024

★★★★★ 5/5

Trustpilot

Cant fault them!

I had an exceptional experience with Butters John Bee! From start to finish, their professionalism and dedication to customer service were evident. The team was incredibly knowledgeable and responsive, making the entire process of buying a home smooth and stress-free.The staff were friendly and always available to answer any questions I had. They kept me informed at every stage and provided valuable advice that helped me make the best decisions. Their local market expertise was impressive, and I felt confident that I was in good hands.The property viewing was well-organized, and they went above and beyond to accommodate my schedule. When it came to negotiations, they were firm yet fair, ensuring that both parties were satisfied with the outcome.Overall, I highly recommend Butters John Bee to anyone looking to buy or sell a property. Their commitment to excellence and customer satisfaction is truly commendable. Thank you, Butters John Bee, for helping me find my dream home! Special thanks to Kristina for all your help.

Emily · 28 May 2024

★★★★★ 1/5

Trustpilot

We bought from Cannock branch last…

We bought from Cannock branch last year. I found communication with them poor, when putting offers in they were not getting back to us to say if offer had been declined or accepted, I only found out if I chased. Once our offer was accepted, the advert stayed online, for sale for two months after. The advert was in the window of the shop up until a month before we moved in. We later discovered they had a special agreement with the seller that they would leave it live just incase they had a better offer. Disgraceful behaviour and very immoral. We’ve moved and happy now but I would encourage others to not deal with them.

Bev · 5 September 2026

★★★★★ 5/5

Google

Grace was very informative about the premises and showed us around and gave us time to view the property, would highly recommend her as an agent

Daryll · 16 February 2026

★★★★★ 5/5

Google

Vicky was very welcoming when we went to view a house, she answered all our questions and made sure we knew what the next steps were if we decide to make an offer!

Imogen · 13 December 2025

★★★★★ 5/5

Trustpilot

Fantastic service from Tam and Team

Recently completed on a house with Tam as our point of contact at BJB. Tam arranged a viewing the day of request, was prompt, smiley and knew the answers to all of our questions. Was almost always available for communication and if she was at a viewing then there was always someone in the office who knew about our account and could help out. Thank you Tam and team! Best, Rosie and Kieran

Rosie · 31 July 2024

★★★★★ 5/5

Google

I used Butters John Bee for an valuation on our home and found them to be great. Amit Nayee was amazing, he was a great guy with alot of knowledge of selling/buying and gave us a few helpful suggestion which we have taken on board. He took the time to explain the process of selling a house to us as we have never sold a house before, and buying the next house, we definitely felt better about the process after speaking to Amit. We are definitely happy to use Butter John Bee to sell our house

Ria · 21 February 2024

★★★★★ 5/5

Google

I used Butters John Bee for an valuation on our home and found them to be great. Amit Nayee was amazing, he was a great guy with alot of knowledge of selling/buying and gave us a few helpful suggestion which we have taken on board. He took the time to explain the process of selling a house to us as we have never sold a house before, and buying the next house, we definitely felt better about the process after speaking to Amit. We are definitely happy to use Butter John Bee to sell our house

Re · 31 January 2024

★★★★★ 5/5

Google

What can I say! Amit has helped us in every way in such a professional friendly and caring manner. We live in Ireland but that has made no difference … he has always communicated with us every step of the way! When we met him in Congleton at Butters & Bee we just knew he was the professional to take us through the selling of our property. Thank you Amit you have been amazing.

Anderson87738 · 21 May 2024

★★★★★ 1/5

Trustpilot

Avoid using Butters John Bee

My partner and her brother recently sold their family home following the death of their Dad. The service provided by Butters John Bee was shockingly poor. The overvalued the property and protected their fee by using a fixed fee contract. When we renegotiated the fee they invoiced the higher fee on completion. Communication was poor. Not all viewings were advised. We had to request information re website activity. When an offer was accepted they sent a wholly inappropriate congratulatory email and repeated this on completion despite our complaint. They knew the family had been recently bereaved and that the sale was reluctant. Wf followed their complaints procedure and after a number of escalations received an offer of £150 and compensation which has been refused. They also sent a “Without Prejudice” letter suggesting we take the matter up with the relevant Ombudsman. A e-mail to the CEO,Paul Smith, was not replied to by him instead he passed it back to the senior person dealing with complaints. Butters John Bee are part of the SpicerHaart Group who also get very poor reviews.

Werner · 20 July 2026