Butters John Bee reviews

★★★★★ 5/5

Trustpilot

Really impressed with Butters John Bee

Really impressed with Butters John Bee, in particular James Purvis- Turton whom came out to do a house valuation for us and was thorough and efficient. We were extremely happy with the service and would not hesitate to recommend to other people.

Kay · 9 May 2026

★★★★★ 5/5

Google

James was extremely pleasant, friendly and helpful offering plenty of advice on all aspects of the valuation and sale options

Jo · 16 February 2026

★★★★★ 1/5

Trustpilot

Unprofessional

My property is for sale with another agent but BJB has obtained my private personal information, mobile number & address and has bombarded me with constant voicemails in an attempt to poach my home sale, saying they have a buyer. I have over 20 cold call voicemails from different BJB staff across a number of BJB offices - absolutely disgusting practice. I will raise formal report to TPS. Would give no stars and posting review to warn others of its underhand, unprofessional practices.

Sandhu · 15 July 2026

★★★★★ 1/5

Trustpilot

If i could give zero stars

If i could give zero stars, i would. Left with blocked toilet drain for months. Kept asking if we had put something we shouldn't have down the toilet, despite having lived there for many years and never having that problem. Served section 21 notice just before new legislation came out in May. House still not up for rent or sale. When we found somewhere else to live, sent our notice via email and signed for letter. Tried to tell us not received. We vacated the property we were told the deposit would be released within 7 days. Several weeks later and still chasing. Told there was an admin issue and needed our bank details. My husband handed over personally in branch as did not want to send via unsecure email. Told a week later that they had still not received, by same person they were handed to!!! Very incompetent and uncaring branch!? Philosophy from above seems to be to just replenish staff instead of investing in the ones they already have. They obviously have unrealistic expectations of them!

Mrs · 11 July 2026

★★★★★ 5/5

Trustpilot

Lleyton was brilliant from start to…

Lleyton was brilliant from start to finsh. He found a suitable property for us, got us in to view very quickly, and answered all of our questions.

Bradley · 12 August 2026

★★★★★ 1/5

Trustpilot

Was a tenant for an extremely long…

Was a tenant for an extremely long time. Service has been poor all the way through. Their values are more for the landlord than looking after the tenant. Landlord a completely unreasonable. No maintainance done on the property. Same carpets and bathroom and kitchen after 17 years and is now refusing my deposit. Absolute joke. Just a money grabber he doesn't care about his tenants. He wouldn't allow us to make adaptions for my husband with MND we have suffered for the last 2 years since his diagnosis where my husband has not been able to go and use the upstairs bathroom because he is wheelchair bound. And had no way of getting him up there its an abuse of himan rights. Absolutely disgusting. I won't name them because I am not going to be held for slander. No compassion or empathy what's so ever. To say im angry is an understatement.

Mr · 1 July 2026

★★★★★ 5/5

Google

The viewing I had was good and Grace was a great help. Thank you

Sam · 16 March 2026

★★★★★ 5/5

Trustpilot

Claire Herety always goes that extra…

Claire Herety always goes that extra mile to assist with moving my transactions forward to completion. I would be lost without her. Thank you Claire for always going above and beyond your duty.

Kat · 18 June 2026

★★★★★ 5/5

Trustpilot

Excellent service

Dealt with the sales team in Hanley and the team in Crewe, who handle things when sales have been agreed. Can’t fault them at all. Extremely helpful throughout, and very supportive when having issues with the dodgy Estate Agent handling the sale of my Mum’s house.

Customer · 7 March 2026

★★★★★ 5/5

Google

Top drawer service from James Parsons over the last couple of days. James has gone above and beyond in helping with offers submitted, negotiations between myself and Vendors, taking ownership of any issues generated and also providing assistance in calculating Stamp Duty in unusual situations like mine. Financial services also offered which is really useful if you need a mortgage arrangement. Overall a 5 star service to date. Thanks James at BJB Congleton office

Mark · 22 January 2024

★★★★★ 3/5

Google

Working with BJB had its ups & downs. Denise on the phones was absolutely incredible, she had genuine excitement for us & would always keep us updated & offer as much support as she could. We were first shown the house by James & this felt quite rushed which actually put me off viewing the house again. It was only when my partner wanted to view himself & was shown round by the vendors that we decided to take things forwards. Responses were hit & miss, great at the beginning & end but slow in the middle

Georgia · 25 August 2023

★★★★★ 5/5

Google

Since registering our interest in buying a property, Finlay has been excellent with sending us offers and keeping us up to date with the market. He has been great on the viewings, fully prepared with all the information we needed. Thank you for a great service!

Dan · 7 April 2025

★★★★★ 5/5

Google

I have used Butters John Bee several times over the past ten years, and each time they have been very professional and accommodating to my needs. Today Amit has helped me in a very pleasant and professional way. Amit was very knowledgeable with his area information. I would use Butters John Bee again as they have friendly staff, a good area knowledge and are very competitive on their fees. They are in my opinion a five star business.

K · 24 September 2023

★★★★★ 5/5

Google

Cliona was great, very professional and able to answer all our questions regarding the property. A pleasure to meet with. Unfortunately the property wasn’t quite right for us in this instance but we will not hesitate to get in contact if something more suitable comes onto the market. Thanks again Mr & Mrs O’Neill

D · 12 December 2024

★★★★★ 4/5

Trustpilot

I had a very helpful experience because…

I had a very helpful experience because of the helpful and professional work from one of the Managers at BJB Hanley.Dominika handle my situation where my electricity had been cut off and she put my mind at peace and dealt with the matter swiftly.I also had another issue I needed help with due to a difficult Neighbor and that too was handled by Dominika with great care and sensitivity. I'm very grateful for all her hard work as she helped me massively and put my mind at ease and took a massive burden off my shoulders. Many Thanks Dominika.

Gary · 20 July 2023

★★★★★ 5/5

Trustpilot

Chloe was very professional

Chloe was very friendly, polite, and very professional. She is a very good listener and answered all the questions we had, and was always looking for the fastest and the best solution. She went that extra mile to help us, including walking in the snow. We were very impressed with her work ethic and professionalism.

Paul · 19 November 2024

★★★★★ 5/5

Google

Me and my partner have been viewing houses for our first home and out of all the people we had dealt with Amit who showed us around was a delight he made us feel comfortable gave us all the information he could it was overall a really positive viewing made so much easier by him even after the viewing he is still going above and beyond with Denise to help us through this big move a massive thank you to them both

Imogen · 21 June 2023

★★★★★ 5/5

Google

I worked with Butters John Bee as part of a house purchase. From requesting a viewing which was squeezed in on the same day, to putting in an offer, the team exhibit a positive helpful attitude. In particular Vicki Hough is a true asset to the team and gave the professionalism, reassurance, and responsiveness that you want from an estate agent to feel like a valued prospective buyer/seller. If you are considering buying or selling look then these are the people you need!

Peter · 21 June 2023

★★★★★ 5/5

Google

Amit at Butter John Bee In Congleton has been amazing. We had 2 previous estate agents in previously and one never got back to us for over 2 weeks. From just popping into the high street store for a chat we new straight away we could rely and trust Amit to sell our home as he is so honest. He has done an brilliant job of the video and pictures of our home. Amit has been in touch with us through every stage. We would highly recommend Amit at Butters John Bee Congleton.

Susy · 21 June 2023

★★★★★ 5/5

Google

Firstly I chose BJB to promote my property because when James Parsons came out to carry out the valuation he was very professional and did not discuss other Estate Agents in the area. He was very understanding of my situation and so were the whole BJB team. Everyone there has been very helpful nothing has been too much trouble. We are nearing completion and the whole team especially James has worked tirelessly to bring the chain together to get to this point. James has remained fully involved with the progress of my sale and down the chain to keep me updated and not left it to the solicitors. I would not hesitate in recommending BJB to promote your property.

Jill · 21 June 2023

★★★★★ 5/5

Google

I puchased my 1st property through this agency as they acted for the sellers in the transaction. I was the Buyer. I was extremely impressed by the level of service I received from this company. In partcular, James Parsons, Senior Property Marketing Consultant, was extremely professional yet friendly in his dealings with my wife and I. He was very forthright in the initial viewing of the property and have helpful insight into development opportunity. At my request, he assisted with my placement of my formal offer when I begun to renegotiate sellers price and even when I had my own solicitors in place. He was very instructive when delays occurred (which is apparently a normal occurrence with these type of transactions) and shortened those delays. He was immediately on the phone to respective party to resolve and followed up the issues and basically “did the job for us. He has a very good eye for detail and spotted complex issues prior to them arising and in my case a land charge on the property which was resolved. As a finishing touch and even after Completion ensured that the damage to the patio doors of broken glass was correctly installed. If you ever have the opportunity to use this company you will be very lucky to get James Parsons as your Consultant and I would thoroughly and highly recommend him. He will go that extra mile for you. A big thank you James!!

Betty · 21 June 2023

★★★★★ 5/5

Google

We have recently sold our house with Butters John Bee and have nothing but good things to say about the whole process. From the enquiry phone call I made to the office when I spoke with James, he instantly made a great first impression and I knew we were in safe hands. Dealing with both James and Vicki throughout the process, I can honestly say that they are true professionals and go the extra mile to understand you and your home. Look no further if you are considering putting your home on the market! Thank you James, Vicki & Butters John Bee!

Lewis · 21 June 2023

★★★★★ 5/5

Google

Amit has been very professional straight from the beginning. He understands what we want & is very keen to help us get there every step of the way. Getting things done quickly has been his aim right from the off. Very satisfied so far.👍🏻 I would just like to add to my previous review that after some frustration with the current market James stepped in & took control which encouraged more viewings that lead to my sale great work!!!!! But last but not least the big engine in Denise wow this woman has not stopped from day one of my house being on the market & the credit of my sale goes to her. She has been so focused on getting my house sold plugging away every day, she would not rest until the negotiations were final. Hats off to you Denise WELL DONE!!!!

Adam · 21 June 2023

★★★★★ 5/5

Google

We would like to thank James and his Team very much indeed for all their support and guidance with the sale of our property. James was always readily available to answer any queries we had, and his support was invaluable. There were difficult times during the process, and we much appreciated James' knowledge and help we received throughout. We felt their valuation was very realistic and we felt the four and a half months it took to sell our property was relatively quick, given the global situation. Thank you very much.

Liz · 21 June 2023