Every review we hold for the Congleton office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpilotstay away if you expect any communication
Ben from the Crewe branch is totally unreliablePromises the earth and then nothingignores emails and callscommunication from them is non existent
Graham · 20 October 2023
Agent replied · 17 June 2024
We are disappointed that you have been unhappy with the level of service provided by our Crewe office recently. We take our landlord’s feedback seriously and your complaint has been responded to in accordance with out in-house complaints procedure. We hope your concerns have been allayed, however if this is not the case, then you may escalate your complaint to the next stage.
★★★★★ 5/5
Trustpilotamazing help
Had use issue with this corona virus and my boiler breaking but Carol Yearsley always stayed in contact and tried her very best for us as a family to get it sorted! She’s so plight and understanding couldn’t thank her anymore for all the help she’s given!
Caitlin · 25 March 2020
Agent replied · 17 June 2024
Hello Caitlin,Thank you for your review and kind words about Carol, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
★★★★★ 5/5
TrustpilotDuring the recent lockdown period…
During the recent lockdown period Rebecca Gill was the only staff member that took my call. She resolved my problem quickly and professionally.I wish more people were like her. 10/10.
Mat · 15 July 2020
★★★★★ 1/5
TrustpilotI’ve heard that Butters John Bee have…
I’ve heard that Butters John Bee have taken advantage of a charity for people suffering from domestic abuse. They have stolen money that was intended to provide support for women, men and families who are greatly in need. I will certainly never be using their services.
Alicia · 1 June 2020
Agent replied · 17 June 2024
Dear Alicia, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
★★★★★ 5/5
TrustpilotAbsolutely lovely
Absolutely lovely, Natalie was so helpful and professional, such a lovely girl nothing was to much effort ! Always accommodating with my schedule and commitments, will recommend highly.
Debbie · 18 December 2020
★★★★★ 5/5
TrustpilotOutstanding, outstanding, outstanding
Outstanding! Outstanding! Outstanding!
Sandra · 21 October 2025
★★★★★ 5/5
TrustpilotWe are very grateful to Jenna Stelfox…
We are very grateful to Jenna Stelfox from BJB, because with patience and kindness we have helped us in everything and ways to get property. once again thank you for your hard work God always protects you and your family at your every step. BJB is the Best
NoNo · 4 July 2019
Agent replied · 17 June 2024
Thank you for your lovely review about Jenna. It is nice to hear how happy you are with her customer service.
★★★★★ 5/5
TrustpilotThanks to Micheal
Thanks to Micheal. At what has been a difficult time to say the least, he has been professional and on the ball !! Would 100% recommend. Mrs Gorman
Miss · 19 October 2020
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, I couldn’t get to the office so Kristianne drove twenty miles to me to sort the paperwork out which was quick and easy.Thank you
Ian · 3 May 2023
Agent replied · 17 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us and Kristianne from the Nantwich branch!
★★★★★ 5/5
TrustpilotLucy, fantastic service
Lucy made my experience simple and easy with her ability to respond efficiently and with the answers to any of my questions, overall a very pleasant experience with Lucy.
OliviaJade · 2 July 2020
★★★★★ 5/5
TrustpilotI'm using Butters John Bee 'regularly'…
I'm using Butters John Bee 'regularly' and ALWAYS nice and helpful staff, everything sorted on time. Worth every single penny! It's not even possible to compare with other agents as i didn't come across with agents who does what they promised - except BJB of course ;-)HIGHLY recommended!
Thomas · 14 April 2019
Agent replied · 17 June 2024
Thank you so much for lovely comments, it means a lot to us.
★★★★★ 5/5
TrustpilotMy experience with butter John Bee was…
My experience with butter John Bee was great , delt with Jenna Stelfox, who was brilliant, nothing was a hassle for her, will promptly respond to any of our queries , very professional and polite .The renting process was straight forward cant recommend this agency enough :)
Omar · 24 September 2019
Agent replied · 17 June 2024
Dear Omar,Thank you for taking the time to review the service received from Jenna. I am delighted to read that you are happy with your move in process and wish you and your family all the very best of luck in your new home.Kind regards,Rebekka Gill Lettings Manager
★★★★★ 5/5
TrustpilotChelsea has restored my faith in…
Chelsea has restored my faith in butters John bee she was on the ball from the start and has gone above and beyond a real credit to butters john bee anyone that deals that fast with a application deserves to be noticed thank you so much
Steve · 13 January 2020
Agent replied · 17 June 2024
Dear Steve Hassett, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
★★★★★ 5/5
TrustpilotThanks to Abigail
Thanks to Abigail. She supported very well , so that i can move to the house at an early date, Which was very emergency for me .
Ragul · 28 November 2020
★★★★★ 1/5
TrustpilotWinsford branch not good
Winsford branch not good, no calls back after making an offer,and also no calls relating to others we were interested in .I wouldn't use them
Simon · 9 May 2023
Agent replied · 17 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
TrustpilotButters John Bee
“I had 3 valuations on my house and found Kristianne from BJB very friendly and professional with by far the best preparation and advice on the market. Will definitely recommend “
Lisa · 15 October 2022
Agent replied · 17 June 2024
Thank you for providing this fantastic review of Kristianne from our Crewe Branch. We are happy she was of great assistance to you. Please do not hesitate to contact us if we can be of further help
★★★★★ 5/5
TrustpilotStacey O’Hara
Stacey O’HaraI can highly recommend Stacey for her professionalism and efficiency. Always a pleasure to work with and goes above and beyond to get any problems sorted promptly.
Stephen · 22 July 2020
★★★★★ 5/5
TrustpilotExcellent service and brilliant communication
Just writing to say thanks to BJB Lettings for their continued, great service. Julie C in particular has been most helpful and communication has been very swift, polite and professional. The letting has always been very well managed and I have no issues to report.
Richard · 19 March 2020
Agent replied · 17 June 2024
Hello Richard,Thank you for your review and kind words about Julie, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
★★★★★ 5/5
TrustpilotVery big thank you to Jenna Stelfox
Very big thank you to Jenna Stelfox, helped me out with everything I needed and did so very quickly. Great stuff, we’re very happy in our new home.
Jack · 6 July 2020
★★★★★ 5/5
TrustpilotThoroughly Recommend
I recently purchased a property through sales who referred me to Emma Sandland in Lettings to manage my property. Her knowledge was second to none and the service on offer gives me peace of mind that my investment is in safe hands. Thank you bjb Crewe.
Steve · 17 October 2019
Agent replied · 17 June 2024
Dear Steve,Thank you for your kind words about the Newcastle and Crewe officesKind Regards,Abigail Iliff Lettings Manager
★★★★★ 5/5
TrustpilotI let my house with Lucy strassmann I…
I let my house with Lucy strassmann I really appreciate her because of her commitment.she always reply my email asap she never let me down .in fact because of Lucy customer service agree me to let my house with them.i really happy with her.
Sohail · 19 June 2020
Agent replied · 17 June 2024
Dear Sohail, Thank you for your lovely review about Lucy. If we can help with anything else in the future please do not hesitate to contact us. Kind regards, Rebekka GillBranch Lettings Manager
★★★★★ 5/5
TrustpilotSingle Point of contact
Rebekah Gill has provided both excellent and very helpful service which has been very much appreciated. In particular she has been a single source of efficient assistance and contact throughout a new tenant taking occupancy rather than me being bounced from dept to dept.
Hugh · 18 June 2020
Agent replied · 17 June 2024
Dear Hugh, Thank you for your lovely review. If we can help with anything else in the future please do not hesitate to contact us. Kind regards, Rebekka GillBranch Lettings Manager
★★★★★ 5/5
GoogleMet Ophelia during one of our viewing with BJB, she was so professional, friendly,welcoming and very knowledgeabale, such an asset for the company.
Hermis · 21 June 2023
Agent replied · 20 June 2024
Hi Hermis, Thanks so much for your lovely review! We are so pleased you are happy with the service we provide our viewers. Best of luck! Thanks Vicki Branch Manager Butters John Bee
★★★★★ 5/5
GoogleEstate Agent: Michael Ferris
Very pleased with the overall service. It was very professional with lots of transparency around the process and the formal steps required. Michael had good knowledge about the rental property and had solid communication throughout the process. Highly recommend!
James · 21 June 2020
Agent replied · 20 June 2024
Dear James Thank you so much for your great review, we appreciate you taking the time to give these wonderful comments and we hope you enjoy living in your new home. Please do not hesitate to contact us if we can be of any help in the future. Kind Regards Michael Ferris Lettings Manager BJB
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