Every review we hold for the Congleton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent Service from Andy Pass
We were very happy with the level of service received from Andy Pass. He is professional. The problems were dealt with quickly and efficiently. He ensured we were kept informed throughout and we felt that nothing was too much trouble (especially through difficult times due to COVID). Thank you again Andy.
Jackie · 24 June 2020
Agent replied · 17 June 2024
Dear Jackie, Thank you for your five star review regarding Andy. If we can help with anything else please let us know. Kind Regards, Rebekka GillBranch Lettings Manager
★★★★★ 5/5
TrustpilotMoving house during lockdown.
I moved house recently during a lockdown situation, which I thought was going to be very stressful, luckily for me the house I wanted was through, Butters John bee, and I dealt with a extremely professional and helpful gentleman called Michael. I would definitely recommend this estate agent to anyone.Thank you.Briget
Bridget · 8 June 2020
Agent replied · 17 June 2024
Dear BridgetThank you so much for your great 5 star review, and we hope you enjoy living in your new home, please do not hesitate to contact us if we can be of further assistance.Kind RegardsButters John BeeLettings
★★★★★ 1/5
TrustpilotScammed a charity!
Avoid this lettings agency! They scammed a charity who work with vulnerable women into renting a property that was disgusting and unsafe. Fully well knowing the property was for vulnerable women, they handed over keys for a property filled with rubbish, no working boiler and no fire escapes. Callous and unprofessional.
Tallulah · 1 June 2020
Agent replied · 17 June 2024
Dear Tallulah, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
★★★★★ 5/5
TrustpilotExcellent attitude and service.
Debbie Lomas handled the sale of my property recently and provided excellent service to me throughout the process.I got regular updates without prompting and I was kept informed and advised in a very professional and courteous manner.Well done to Debbie and all at Butters John Bee a real pleasure to deal with you.Sean LavinWestlands
Sean · 1 February 2019
Agent replied · 17 June 2024
Dear Mr Lavin, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Regards, Julia Bramfitt (Branch Manager)butters john bee Newcastle under Lyme
★★★★★ 4/5
TrustpilotMolly Farrelly has been great
Molly Farrelly has been great. She has really restored our faith in Butters John Bee. She has kept us updated regarding our repair, which has put our minds at ease during these times.
Anne-Marie · 14 November 2020
★★★★★ 1/5
TrustpilotYet again lied to by butters John bee
Yet again lied to by butters John bee. How this company is still a company I will not now staff rude never return calls. Even when u contact the company who brought them out spicehart they are as useless has them.
Unknown · 26 April 2022
Agent replied · 17 June 2024
Hello, we're sorry you felt compelled to leave this review and you haven't had a more positive experience. If you could contact reviews@bjbmail.com with your name and details on the situation, we would be happy to look into this further. Thank you.
★★★★★ 1/5
TrustpilotThe worst agent to deal with! Fraudulent
The worst agent to deal with! They are fraudulent and deceptive. I paid holding deposit but was refused access to the property for more than 2 months. They kept on postponing move in dates. Only for them to put the same property back into the market and still write available now.
Phoebe · 29 February 2024
★★★★★ 5/5
GoogleJust got the keys to my house. Denise and Amit at Butters John Bee were so friendly and helpful, keeping me updated each step of the way.
Rebecca · 25 August 2023
Agent replied · 20 June 2024
Thank you for your kind words Rebecca. Well done Amit & Denise. Congleton BJB
★★★★★ 5/5
TrustpilotWinsford Branch - Fabulous Team
I recently had my house valued as we are hopefully purchasing a property via private purchase which is proving to be quite testing. We had valuations done from various local agents including Butters John Bee. Amit from the Winsford Cheshire Branch has given valuable advice on the property we are looking to purchase and a true valuation on our property that we would be marketing through them. I have raised some questions re some concerns about our purchase property and he has talked things through with me and advised how to find the answers through various other channels ie council, surveyor etc. At no time have we felt any pressure to market our house (it’s going to be a slow process) and he has assured us he and the team will be with us every step of the way to get us in our dream property for which we have faith in the BJB team to help us achieve our goal, this is purely from how Amit presented himself in a highly professional manner whilst in our property during covid restrictions, putting us at ease. Amit has assured us that the minute we are ready to give the “go ahead” they will set the wheels in motion to achieve a sale. Well done to Amit & Team for giving us the confidence to choose your branch.
Ant · 20 January 2021
★★★★★ 5/5
TrustpilotPatient, honest and understanding.
Just had a long and detailed (and honest) conversation with BJB's representative about my house which is currently on the market. As well as the state of the market, some time was spent discussing my situation and various options. This was reassuring and helped, in particular with the current circumstances. She showed patience and understanding. I am well aware of the problems that I face but feel that I am certainly getting the service I was promised. I would be happy to recommend BJB to others in my position.
John · 11 January 2021
★★★★★ 5/5
TrustpilotFantastic service from BJB Property Management
We have only just moved our properties to Butters John Bee Property Management service...and I couldn't be happier. The service we have been getting is fantastic with extremely quick and efficient answers to email queried.I am very happy we moved our properties to BJB and look forward to a very long working partnership.
K · 1 March 2019
Agent replied · 17 June 2024
Thank you for your 5 star review we are so happy that you are happy with our service thank you for sharing your positive experience!Kind RegardsBJB
★★★★★ 1/5
TrustpilotI've heard about Butters John Bee…
I've heard about Butters John Bee taking advantage of a local womans charity to the tune of £5000! Theyre supposed to be a local company and theyre pulling stuff like this. genuinely shameful. I will never use them in my life knowing how they treat vulnerable people in our communities.
Brandon · 1 June 2020
Agent replied · 17 June 2024
Dear Brandon,Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
★★★★★ 5/5
TrustpilotGreat people to deal with!
Great company to deal with - as contractors we have a good relationship with the guys there...we regularly correspond with Ben Parry, the Property Manager at one of the local branches, with regard to arranging engineer visits to inspect & repair kitchen appliances, or supply new...He is very efficient and gets things resolved, liaising with ourselves and the landlords so as to get maintenance issues sorted quickly - which makes our job easier, and goes down well with the tenants, of course. We can highly recommend BJB!
KAREN · 18 December 2020
★★★★★ 4/5
TrustpilotI recently sold my house through the…
I recently sold my house through the Newcastle under Lyme branch. I found the staff welcoming and friendly . They kept me informed throughout the process and were very good when a buyer pulled out without feedback! Would recommend them as they knew the local market and gave realistic valuation .
Carole · 10 December 2019
Agent replied · 17 June 2024
Dear CaroleThank you for your review of your experience of Butters John Bee Newcastle. May I take this opportunity on behalf of the whole team to wish you a very happy new year.RegardsJulia Bramfitt CPPEA FNAEABranch Manager
★★★★★ 1/5
TrustpilotPossible the worst estate agent in the…
Possible the worst estate agent in the land. Worked for them and would strongly recommend other agents for both a career path and to see your home. Stay away from them and sister companies
Michael · 3 December 2024
★★★★★ 5/5
TrustpilotMy letting was turned around in a day…
My letting was turned around in a day with Lydia & Abi. They were both fast & highly efficient. I will be using Butters John Bee again for future purchases. A really good setup for landlords, good deals on a fully managed service, and refurbishments are completed at reasonable prices. Excellent service.
J · 4 June 2019
Agent replied · 17 June 2024
Dear Mr AllenThank you for your kind words and positive feedback regarding the service that has been provided to you. Kind RegardsButters John Bee LettingsNewcastle Under Lyme
★★★★★ 5/5
TrustpilotAlthough I didn't pursue the property…
Although I didn't pursue the property that Lydia showed me around I was most impressed with her professionalism, in general, Estate Agents have a deserved bad press so it is refreshing to find a company and an employee who go the extra mile to treat potential clients with courtesy, well done.
Clive · 9 November 2019
Agent replied · 17 June 2024
Dear Clive Thank you very much for your lovely feedback. It was a pleasure to assist you in your next adventure in looking for a property and we wish you all the best for your future. Kind RegardsAbigail IliffLettings Manager
★★★★★ 1/5
TrustpilotUnprofessional who over promise and under deliver
I wouldn’t recommend them to sell your property! They give Estate Agents a bad reputation. They made lots of promises to get our business, and justify their higher commission, then didn’t deliver. They had very very poor communication, they never measured the property for the floor plan. When we gave notice, an offer materialised from nowhere, which coincidentally fell through as soon it was followed up and the validity of the buyers position turned out to be contradicted. They have wasted 5 months of our time and cost us money.
Tristan · 17 October 2020
★★★★★ 5/5
TrustpilotExtremely helpful and polite staff
Extremely helpful and polite staff. I cannot mention names on the internet however A (manger) & L (our agent) explained everything from start to finish.Our property was let within 48 hours of the paperwork finished.Excellent work BJB and a pat on the back for the lettings team in Newcastle under Lyme.
Tom · 4 September 2019
Agent replied · 17 June 2024
Dear Tom All of the team at Butters John Bee Newcastle Under Lyme are delighted that you are very happy with the service from us all. It has been a pleasure to work with you on this property and we hope to have a continued business relationship with you moving forward. Kind RegardsAbigail Iliff Lettings Manager
★★★★★ 5/5
GoogleMet Natalie this to market my property.
Very helpful and efficient. Excellent
Damon · 13 June 2024
Agent replied · 20 June 2024
Thankyou for your kind words Damon, Well done Natalie. Congleton BJB
★★★★★ 1/5
TrustpilotA very stressful and disappointing experience
Interestingly, there are no reviews for the Sandbach branch. I would personally give them a miss - there are far better, more personable and respectful agents in Sandbach. Having decided against them for the sale of my own property, I was unfortunate enough to be caught up with them in the chain and sadly found them to be unprofessional throughout. I could initially empathise with staff, the majority were furloughed and a small number, working long hours and stretched to breaking point, were expected to run several branches. Things did not improve, however, on the gradual return of employees from furlough. Instead, they seemed to take a downward spiral as the emphasis appeared to shift to bringing other properties to market rather than paying attention to the service for those already onboard. A very stressful and disappointing experience.
CS · 29 August 2020
★★★★★ 5/5
GoogleNicola Pike, was really helpful, informative and supportive in guiding us through the format of purchasing a Shared Ownership property. Would definitely recommend.
S · 24 October 2023
Agent replied · 20 June 2024
Thank you for your kind words. Well done Nicola. Congleton BJB
★★★★★ 5/5
TrustpilotAlways a pleasure!
We deal often with BJB - particularly the people who sort out maintenance issues - BJB contract out to us for kitchen appliance repairs and sales. We are frequently in touch with Stacey O'Hara, and she is always on the ball - emailing work over, and liaising with landlords and ourselves quickly and efficiently to get the repairs or installations sorted, and to get invoices sorted for payment. She is polite and friendly and generally lovely to deal with! We probably communicate most days of the week over various jobs and it's always a pleasure.
KAREN · 13 August 2020
★★★★★ 5/5
TrustpilotThank you so much, Danielle!
I don't leave many reviews as a rule, but for the level of service I have just had the pleasure to encounter, I really must comment publicly.Last weekend, there was an act of vandalism on one of my properties, where two windows were smashed. Obviously, to secure the property and the tenants within, this needed fixing and fast.No sooner had I contacted Danielle Thompson at BJB Maintenance than she was straight back to me to say that the matter was in hand, a contractor had been appointed, the windows would be boarded within the next hour, the windows measured, and replaced asap.To say Danielle's response to the problem was rapid is an understatement! She sorted it all straight away! She talked me through the process and sent me a confirmation email almost instantaneously. She liaised with the tenant on my behalf, and was polite, courteous and professional throughout the whole process.Thank you so much, Danielle!
Enormousju · 3 August 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
