5/5
TrustpilotStacey O'Hara
Stacey is a pleasure to work with, she is always informative, polite and responsive. Nothing is too much trouble and she is always on hand to deal with any issues. She is a credit to the company
Trusted Agent profile · Congleton
Butters John Bee Congleton reviews
★★★★★
1,350 reviews across 2 platforms
43 High Street, Congleton, CW12 1AU
Butters John Bee's office in Congleton, at 43 High Street, is rated 4.3 out of 5 across 1,350 reviews on two platforms, including 308 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Awards
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Congleton office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAn estate agent with an eye for detail... thank you!
Can't review the company directly here, but I can review and compliment Hayley at the Stafford office for attention to detail, great customer service and having done her homework before the viewing. Made more impressive due to working with other estate agents in the area and they were not in the same league! Thank you :-)
Agent replied · 17 June 2024
Dear Andy, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us, your wonderful feedback and rating mean a lot to us.Butters John Bee Lettings
5/5
TrustpilotGreat Customer Service by Charlotte
Been looking for a house for a few months now, Charlotte has been awesome in helping me and my partner find a house and has answered all of our questions (which there have been many) quickly and promptly
5/5
TrustpilotThanks to Grace for arranging and…
Thanks to Grace for arranging and finalising everything
Agent replied · 17 June 2024
Thank you for your kind positive words towards the service Grace has provided. Kind RegardsAbigail Iliff Lettings Manager
1/5
TrustpilotUseless
This company doesn't seem to have any employees! If they do, they certainly aren't doing their jobs as I sent several messages about properties but had no reply. If they can't be bothered to respond to customers, I'm not going to chase them to give them MY custom.
Agent replied · 17 June 2024
Hi Jordan, we're sorry to hear this, it isn't the five star level of service we strive for. If you'd like to discuss this further, and let us assist you with finding a suitable property, please send an email to reviews@bjbmail.com and we will ensure it is sent to the right team and handled quickly.Thank you
5/5
TrustpilotI would just like to say that from…
I would just like to say that from start to finish I have been dealing with Abbey, Lydia, Chelsea and Grace and they have all been professional, thorough, speedy and extremely pleasant throughout the whole process. I have no hesitation in using butters John bee again and recommending others too.Thank you for an extremely good service
Agent replied · 17 June 2024
Dear Patricia Thank you very much for your kind words towards us all in the branch and the service in which has been provided to you. Its lovely to hear such wonderful feedback.Kind regardsAbigail IliffLettings Manager
5/5
TrustpilotI have been impressed and reassured by…
I have been impressed and reassured by the prompt and professional way Danielle has dealt with our tenant . He has been most difficult to communicate with and Danielle has shown extreme patience and tenacity in her quest for a peaceful conclusion to the situation that he has created . I am most grateful .
Agent replied · 17 June 2024
Hello Kathleen,Thank you for your review, if we can help with anything else please don't hesitate to contact us!Kind regards, Charlotte FodenAssistant Branch Manager
1/5
TrustpilotThey won’t leave me alone
harassing me with spam texts telling me to ring them
Agent replied · 23 October 2024
I am sorry Ron that you have been receiving unwanted text messages, I have checked our system in the Winsford office and you are not registered with ourselves? can I please ask you contact the Winsford branch to discuss your concerns so I can look into this for you? Kind Regards Winsford Team.
5/5
TrustpilotJade at the butters John bee Kidsgrove…
Jade at the butters John bee Kidsgrove was absolutely brilliant when I spoke to her, so friendly to speak too and kept me up to date with the information I needed ! Definitely needs the recognition
5/5
TrustpilotThank you so much to the team in Stone…
Thank you so much to the team in Stone branch. Paula, Michelle and Grant took over from the old team a few weeks ago and since then I have had numerous viewings and have accepted an offer today. They kept me informed the whole way through and I couldn't have asked for better service. Thanks again.
Agent replied · 17 June 2024
Dear Kay Edwards, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Stone
5/5
TrustpilotVery happy with the service Butters…
Very happy with the service Butters John Bee has provided. Especially a big shout out to Ben who was efficient,excellent customer service skills and dealt with the problem in a swift timely manner. Thank you :)
5/5
TrustpilotExcellent service from Jason and Hayley from Stafford Butters John Bee
Excellent service from Jason and Hayley when renting my house out through Butters John Bee Stafford. I was constantly kept up to date with everything that was happening and they went out of their way to find the ideal tenant and speed up the renting process. I Couldn’t recommend them highly enough, thank you for everything
Agent replied · 17 June 2024
Dear Susan, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. If you have any further questions, please give us a call. We're always happy to help! We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Stafford estate agents
5/5
Trustpiloteverything worked well
everything worked well. Jenna was brilliant
Agent replied · 17 June 2024
Dear John,Thank you for taking the time to review our service. I am delighted to hear that you found our processes to be efficient and I am looking forward to working with you in the future.Kind regards,Jenna StelfoxLettings Manager
5/5
GoogleDominika has been brilliant and helpful, great communication and always goes above and beyond 👍 …
4/5
TrustpilotElisha has been fantastic
Elisha has been fantastic, juggling the issues Ive had whilst renting my property out. She kept me updated and informed and nothing was too much trouble. Really appreciate all the hard work. Thanks Elisha :)
5/5
TrustpilotGovernment nonsense
Having been caught up with the UK government's latest wheeze regarding electrical certification for rental properties. I would like to thank Debbie Ashford-Thom for following through with issues raised in this process. Most prompt and courteous.
5/5
TrustpilotSophie a Credit to bjb
Sophie from bjb has provided the most exceptional service from the day we met to put my house on the market to it being Sold.
1/5
TrustpilotDreadful dreadful dreadful
Would be minus zero if I could
5/5
TrustpilotIm a contractor working for butters…
Im a contractor working for butters John Bee they have a Friendly head office team and each property manager are very easy to speak to and help out much as they can. Overall working for them so far has been a great experience and hope to last for years to come. Thomas Beff Cleaning Services
Agent replied · 17 June 2024
Hi Thomas, we are very happy with your positive feedback, Thank you for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleButters John Bee are great. I recieved excellent service from Michael Ferris and Suzanne Andrews. They helped me find the perfect house in a great location. I was constantly kept up to date with everything that was happening from start to finish. I Couldn’t recommend them highly enough, thank you for all your help.
Agent replied · 20 June 2024
Dear Bethan Thank you so much for your fantastic review and we hope you enjoy your new home, if you need any assistance please do not hesitate to contact us. Kind Regards Lettings Manager BJB Congleton
1/5
TrustpilotNever called back
Never called back - lady was quite rude and found patronising when asking questions and situation. Asked to arrange a viewing with suggested dates to put to vendor and was never contacted again. Would avoid.
5/5
TrustpilotSo far the best letting agency I have dealt with!
I am currently applying for a property mananged by bjb. All the staff that contacted me, but particularly Chelsea, were very friendly, super quick to answer my emails and clarifying my doubts. Professional and kind!
5/5
GoogleWe are moving from Lancashire to Congleton and have been impressed with the level of service, professionalism and friendliness from Denise making our move a whole lot easier.
Agent replied · 20 June 2024
Thank you for your kind words Maggie. Well done Denise. Congleton BJB
5/5
TrustpilotGreat service
From buying the property through to a successful letting, it was all handled by BJB Newcastle.Everyone knew what had to be done and steered me through the process which was completely new to me as this was my first such project. I've learned a lot from them and would recommend using the team
Agent replied · 17 June 2024
Dear Val It has been a pleasure to assist you in the letting of your property and to see it from start to finish. On behalf of all the team we wish you all the best for your future and look forward to working with you again. Kind RegardsAbigail IiliffLettings Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Butters John Bee Congleton
Has Butters John Bee won any awards?
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Congleton won Gold; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
