Butters John Bee Congleton reviews

★★★★★ 5/5

Trustpilot

Many thanks

We express our gratitude to you for the professional, high-quality work throughout the purchase of the apartment at 77 Blagg Avenue. The entire purchase procedure was quick and stress-free for us. May God bless your bjb (Nantwich) and personally Charlotte Tomlinson with all the best , prosperity and many good clients . Tetyana Davies and family.

Tetyana · 16 August 2023

★★★★★ 5/5

Trustpilot

Debbie Ashford-Thom goes the extra mile

I dealt with Debbie Ashford-Thom in trying to sort out a long standing problem with the operations of the accounts team. Debbie was calm and courteous and kept communicating until the issue was sorted out. She even went the extra mile by escalating the final piece of the jigsaw to obtain authorization to conclude the issue to my satisfaction. Thank you Debbie.

Kevin · 21 September 2020

★★★★★ 5/5

Trustpilot

Great service

Connor Wright has been extremely helpful. At the viewing he was very professional, polite and informative. I will definitely be using Butters John Bee again in future as their service is fantastic.

Sarah · 29 January 2020

★★★★★ 5/5

Google

Denise was brill showing us round a property this morning

Dan · 21 June 2023

★★★★★ 5/5

Trustpilot

Landlord review

I’ve been a landlord with BJB for 13 years now.I’ve never had a problem with tenants, I am always kept in the loop on matters arising on a timely basis and I receive a great service all round.Many thanks to Liz Thompson and team!I have wondered whether I should shop around but as the saying goes, “if it ain’t broke, don’t fix it.”

Ahmed · 28 May 2020

★★★★★ 5/5

Trustpilot

Couldn't have asked for better support!

Couldn't have asked for better support!Newcastle-under-Lyme BJB helped my friend and I (both students) get the loveliest house (not a student house). Lydia gave us endless support and was ever so patient, no matter how much we hassled her with silly questions. She replied almost immediately to our emails and did everything she could to help speed the process up and make it easier for us. She went above and beyond the job requirements and we honestly can't recommend her and BJB enough!

Elena · 17 January 2020

★★★★★ 4/5

Trustpilot

After some initial communication…

After some initial communication problems , Ellie and Lucy took over the letting of my property. Ellie acted promptly and professionally to resolve the communication problems. Lucy then kept me regularly informed and advised me on the letting process. She also quickly and efficiently organised necessary works to be carried out to ensure successful letting of the property. This has given me confidence to leave the management of the property in their hands. Their help and support is very much appreciated.

Steve · 19 November 2019

★★★★★ 5/5

Trustpilot

Can’t thank Michael enough

The service we reviews fantastic, we needed a new property quickly and fortunately one came up with BJB. Although the house was very popular and viewing had been closed Michael did everything he could to get us in, I think he missed his lunch! The service was professional but personal and we were kept informed through ever step of the process. We are moving in next Wednesday! Just two weeks after viewing the property! All thanks to the hard work of Michael, he has been brilliant from start to finish. Thank you!

Kimberley · 8 November 2019

★★★★★ 1/5

Trustpilot

Stay away!

Almost two and half years spent with BJB and honestly, i have never had a worse customer service experience. When searching for new homes we avoid anything managed by BJB. We have seen really nice homes, great location and price but if they go through BJB, we avoid like the plague.They were by far the most expensive agency and when i told them that they are very expensive their answer was " Yes, we know" The online system to report problems is a joke. We had a lot of problems with our house and they just choose to ignore us. In general the staff in the local offices were typical professional.By far the worst experience i had with any company. Glad this misery end as i bought a house now.

Alexandros · 7 November 2019

★★★★★ 1/5

Trustpilot

Waste of time

Honestly don’t know how they manage to sell houses. Tried multiple times to arrange viewings over the phone with no luck. Even visited in person to try and arrange viewings, but yet again no call back or arrangements made. Waste of time.

Chris · 5 June 2024

★★★★★ 5/5

Trustpilot

I would like to pass on my sincere…

I would like to pass on my sincere thanks to Michael Ferris and team at the Congleton Branch of BJB. Excellent service, nothing was too much trouble and very professional. Would highly recommend.

Suzy · 13 May 2019

★★★★★ 5/5

Trustpilot

Fantastic service received from BJB

Fantastic service received from Stafford BJB. The staff go above and beyond to chase other agents when needed and it feels as though nothing is ever too much trouble. Buying/selling can be extremely stressful and I genuinely believe that BJB are working for you not just for there fee at the end. I can’t recommend them enough. BJB will always pick up the phone and answer your queries/chase the chain etc, and remain polite, helpful and understanding even when you are stressed and agitated with the process. I’ve used BJB in the past and I wouldn’t hesitate to use them again!! Thank you so much for everything and a special thanks to jo and everything you did for us!!

Mr · 25 October 2019

★★★★★ 5/5

Trustpilot

From Bad to Perfect

Our first home was not the best but i won't blame this agency for that because they (sean) tried the best to sort all the problems but unfortunately the landlord did not do much to help the condition of the property but for all the help they have tried to give myself and partner are grateful for..After 7months ish at the property and getting no where due to the landlord we have been trying to get a new place we can finally feel safe and secure after having a conversation with Hayley Poole she told us she would keep a look out for us for new propertys that would be suitable for us and that she would give us a call or email to tell us about this, whilst myself and my partner were on holiday we received an email telling us about a property thats becoming available and weather we would like to view it ect, after viewings went ahead we got our dream house we can finally begin to be happy and not be anxious of whats next and weather or not we are safe in our own home. Myself and my partner are truly greatful and we appreciate everything you have done for us, Thank you so much for our future happiness and just in time for Christmas!!!. I hope you get your dreams just as we have.. Thank you again Hayley poole @Telford Southwater

Natalie · 19 October 2019

★★★★★ 5/5

Trustpilot

d a very stressful time thinking of…

Had a very stressful time thinking of how to sell my late mother's home.A phone call to George soon put me at ease and from then on things went wonderfully.A great team with Ruben assisting and always being there if I needed to talk about things.The sale went brilliantly with no hassels.A fantastic team who made the sale stress free.Thankyou to you all

Lorraine · 21 December 2022

★★★★★ 5/5

Trustpilot

Really personal service

Michael at the Congelton branch has been great in helping our family find a property to rent, with regular updates of new properties coming on the market and advice on the local areas. With his caring personality, it's like I am dealing with a friend rather than just another letting agent, I feel he really understands our family needs and I am confident we will find the right property with his help, and quite frankly would be in the dark without his advice. Would personally recommend MIchael to anyone trying to find a property.

Kim · 10 October 2019

★★★★★ 5/5

Google

BJB and particularly Michael (Ferris) kept in regular contact with us throughout the process and were clear upfront regarding fees and options. The process was quick and easy for us.

Annabel · 21 June 2020

★★★★★ 5/5

Trustpilot

Amazing service

Amazing service! Corrie was excellent at helping us through the steps of securing our new property. The help she provided was incredible and got us sorted all in one day!

Customer · 19 June 2020

★★★★★ 5/5

Trustpilot

I invited Butters john Bee to my…

I invited Butters john Bee to my property to ask for a valuation as I am thinking of putting it up for sale.I was so impressed from the outset with their Marketing Advisor Mr Amit Nayee, he was extremely informative and professional and his knowledge of the property market and the area was immense. He explained in great depth exactly what I could expect from Butters John Bee and therefore when I have decided the time is right for my property to be sold I have not hesitation with contacting Mr. Amit Natyee and leaving the sale in his capable hand with confidence.

Mrs · 13 September 2019

★★★★★ 5/5

Trustpilot

Stacey O'Hara in BJB Property…

Stacey O'Hara in BJB Property Management was excellent in sorting the repairs out, really quick to respond to the tenants request and at a good price as well. Thank you Stacey.

Andy · 6 February 2020

★★★★★ 5/5

Trustpilot

Continuiously Helpful

We Have continuously ask for the guidance and assistance of Abigail of BJB in our endeavours to locate a reasonable buy-to-let and her unending help and advice has been invaluable.She has done all and more than anyone could reasonably expect anyone to do, to help us locate the right property in the right area with the best possible PCM return for our budget and always with good grace even through the many failures and false starts. We could not recommend her any more highly and if Abby's attitude is indicative of the rest of the company then all that we can say is that you could not ask for any company better to assist you in finding the property that is right for you.Martin & Jeanette

Martin · 3 September 2019

★★★★★ 5/5

Trustpilot

Winsford branch. Excellent service.

This is the second time we have rented our house with Butters John Bee. I have to say that the WINSFORD branch are excellent. They really help every step of the way and get the right tenants for you. The neighbours also commented on how lovely the tenants have been. I have to say if you are thinking of renting your house or even if you are thinking of renting then this is a great company. REBEKKA and NATALIE and JEMMA go above and beyond. Thank you for making something that could be so stressful so much easier especially when getting a new kitchen and windows fitted when new tenants are moving in. You make sure all parties are informed and this, for me, is the most important thing!

Stephen · 26 August 2019

★★★★★ 5/5

Trustpilot

We had the most fantastic service from…

We had the most fantastic service from the Lettings team at the Newcastle-Under-Lyme branch. We live out of the area so having trust & confidence in the team was so important to us as we physically were unable to deal with the process of securing a new tenant. We were treated with complete professionalism and would have no hesitation in recommending Butters John Bee. This is not the first time we have used BJB and will continue to do so in the future. Thank you.

Anna · 7 August 2019

★★★★★ 5/5

Google

Excellent service. Professional and helpful throughout the purchase process. Attentive and reactive to our needs. Highly recommended.

Nikolaos · 24 May 2025

★★★★★ 5/5

Google

Excellent service James was professional and met all of our expectations. Seamless and always kept us informed thank you

Sandra · 21 June 2022