Every review we hold for the Congleton office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDon't touch with a bargepole
BJB used to have a good reputation. However the Newcastle branch has really let them down. They took advantage of the COVID pandemic to con a local charity out of £5000 pounds by getting them to sign a lease based on a video. The charity trusted BJB, but when they were to move in they found it in a disgusting state, unfit and without fire escapes. Do the right thing BJB. Refund the money and apologize.
John · 2 June 2020
Agent replied · 17 June 2024
Dear John, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
★★★★★ 1/5
TrustpilotSelling dreams indeed.
Selling dreams indeed. My friend Deborah has rented a property to help support vulnerable migrant women, and due the coronavirus, she wasn't allowed a proper viewing. BJB have clearly taken advantage of this fact - when Deborah moved in there was an improper fire escape, there were bags of rubbish strewn about the place, and there was not even a boiler! This is outrageous and yet another example of landlords' & their agents' contempt for renters.
Patriquefostere · 1 June 2020
Agent replied · 17 June 2024
Dear patriquefostere, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
★★★★★ 5/5
TrustpilotCustomer service recovery! 5*
We recently experienced what you would call a winter nightmare. The boiler broke leaving us with no hot water or heating. However, after speaking with Natalie I was left feeling assured and her main priority. Natalie remained in contact from start to finish. Within a few hours it was sorted. Thank you Natalie. All the best for 2021.
Jade · 18 December 2020
★★★★★ 5/5
GoogleMichael Ferris was a delight from the first contact. Very friendly and knowledgeable and kept us up to date throughout the whole process. I would highly recommend this estate agents!
Alex · 22 June 2019
Agent replied · 20 June 2024
Dear Alex Thank you for your fantastic review, and we hope you enjoy living in your new home, if you need any help or assistance please do not hesitate to contact us. Kind Regards Lettings Manager BJB Congleton
★★★★★ 5/5
TrustpilotMy property let out within a week of Advertised
Thanks Abby for getting my property let with a week of advertising itThe tenant moved in a week later which I could be more pleased of the services Atcha Norris
Atcharaphorn · 16 June 2019
Agent replied · 17 June 2024
Thank you for your review and kind words. I am pleased that you are very happy with the service at Butters John Bee Newcastle. We look forward to dealing with you again should you need our assistance. Kind RegardsAbigail iliffLettings Manager
★★★★★ 5/5
TrustpilotSelling Mums House
I recently helped my mother move house and used the services of Butters John Bee.They were professional, competitive and no hard sell, but what really made a difference was the way they looked after my mother who had not long been widowed. All the staff, Josh and Cathy but to name a few made what could have been a traumatic time so much easier. She even calls in to their office for a coffee!!Thank you so muchDavid Calvert
David · 28 April 2019
Agent replied · 17 June 2024
Dear David , Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your mums property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and look forward for when your mum pops in for a coffee.Best WishesCarlos
★★★★★ 5/5
TrustpilotHighly Recommend
Had a brilliant experience dealing with Emma at BJB.From the initial enquiry Emma has been extremely helpful & professional. I would definitely use BJB for any future lettings
Stephanie · 21 February 2020
Agent replied · 17 June 2024
Dear StephanieThank you so much for your great 5 star review, we will ensure your lovely comments are passed on to Emma, please do not hesitate to contact us if we can be of help in the future.Kind RegardsButters John BeeCrewe - Lettings
★★★★★ 5/5
GoogleCliona really helpful. Best member of staff I have dealt with. The friendliest and easiest to deal with. Shame the other members of staff aren’t this helpful.
J · 12 December 2024
Agent replied · 26 December 2024
Thankyou for your review JP.
I'm glad you had a pleasant experience with Cliona, after we managed to squeeze you in for a viewing on short notice. We always strive to ensure that we provide the highest levels of customer service possible.
Kind regards
James
★★★★★ 5/5
TrustpilotWinsford Branch
Jenna has been very helpful in finding me my new home. And didn't mind me asking a million and one questions. She was very polite and caring
Peter · 10 June 2020
Agent replied · 17 June 2024
Dear Peter, thank you for taking the time to write a review regarding the service you have received. I am happy to hear that you found the service helpful and I wish you all the best of luck in your search for a new home. Kind regards,Jenna StelfoxLettings Manager
★★★★★ 5/5
TrustpilotExcellect Service
A massive thank you to Lucy for helping me get into my new home. Everything went smoothly from the first viewing to move in day. Cant thank you enough!
Breeze · 4 September 2019
Agent replied · 17 June 2024
Hello Breeze, thank you ever so much for the brilliant 5* review you have left for Lucy! I will ensure your kind words are passed on to her. Kind regards, Charlotte Foden - Assistant Lettings Manager
★★★★★ 1/5
TrustpilotClueless in Crewe
Great a securing a sale contract. Terrible service and never speak to the same person twice after you give them your property. Disorganised chaos - avoid!
Rentin · 18 December 2025
★★★★★ 5/5
TrustpilotWonderfully service
I dealt with Paul Jeffries at the Stoke branch, his help and advice was excellent. I couldn’t have managed without. I would recommend his services to anyone.
Jean · 11 March 2024
★★★★★ 5/5
TrustpilotFirst class service - Congleton branch
Our experience with butters john bee has been excellent. Amit Nayee (Congleton branch) is an exceptional agent. His friendly manner, prompt communication and advice are greatly valued. He always displays clarity, efficiency and professionalism. 5-star service, would highly recommend using this estate agent for either buying or selling a property.
Anne · 6 September 2023
Agent replied · 17 June 2024
Thank you for your kind words Anne. Well done Amit. Congleton BJB
★★★★★ 5/5
GoogleI recently used Butters John Bee for a valuation on my property. I was more than happy with the service provided by them. Amit especially was very friendly, efficient and knowledgeable and answered all my queries. I would definitely recommend their services to anyone thinking of selling a property.
Hazel · 24 October 2023
Agent replied · 20 June 2024
Thank you for your kind words Hazel. Well done Amit. Congleton BJB
★★★★★ 1/5
TrustpilotHow do these guys even sell anything?
How do these guys even sell anything? We tried to view properties on 2 separate occasions, initially in 2020 and then earlier this week, just to be told the same thing: "we'll call you back to arrange a viewing". No call returned, no emails, no communication whatsoever. What does a girl need to do to view a property you're selling guys?!
Customer · 22 October 2022
Agent replied · 17 June 2024
We are sorry to hear of your negative experience with us, we would like to discuss this with you in more detail, please call us on 01270 534520 at your earliest convenience. Kind Regards BJB Crewe Sales
★★★★★ 5/5
GoogleGot to say my first time moving was made so much easier by Michael Ferris and the team at Butters in Congleton. Well informed and updated throughout. Many thanks!
David · 22 June 2019
Agent replied · 20 June 2024
Dear David Thank you so much for your great review, we really hope you enjoy living in your new home, please do not hesitate to contact us if we can be of further assistance. Regards Manager BJB Congleton
★★★★★ 5/5
TrustpilotGreat client care
Extremely pleased with efforts of Butters, in particular Liz Thompson, for her continued patience and support during what could have been a very stressful period. Great customer service.
Ms · 27 November 2019
Agent replied · 17 June 2024
Hello Ms Clarke,Thank you very much for such a kind review, I will ensure your words are passed on to Liz and the team. Kind Regards,Charlotte Foden - Assistant Branch Manager
★★★★★ 1/5
TrustpilotUntrusting of customers = less sale value
Went to view 2 houses approximatly 6 months ago, one of which we were interested in, i think the house was up for roughly 'offers over 155,000'. We rang up to submit an offer of 140,000 to which the man basically laughed me out of the conversation and was extremely rude. Stated that the ower would not accept that offer. I asked for him to put it to them anyway, he insisted that we submit bank information to him to prove our deposit to which i refused as no other estate agent has ever done that in my experience and as at that point there is no formal agreement in place i would not pass on personal information without any protection of my information in place. Gave up at this point and moved onto another property with an estate agent that was MUCH better. So now roughly 6 months later i see the property that i was interested in now sold stc, for wait for it....offers in the region of 130,000. Live and learn, the sellers would have made roughly 10,000 more on that sale if butters john bee actually took customers seriously. Will never use this company to sell any of my properties or will buy a house from anyone that is using this dreadful company. Buyers and sellers beware
Kierran · 13 November 2023
★★★★★ 5/5
TrustpilotI cannot praise Jan and Nathan enough…
I cannot praise Jan and Nathan enough for their brilliant help nothing has been too much trouble whenever I have had a question or wanted to view the property, at the moment I live outside of the Congleton area and they have helped me greatly with their knowledge of the surrounding area. I would definitely recommend Butters John Bee they are such a professional and friendly team whose help is second to none, thank you so much.
Julie · 13 May 2019
Agent replied · 17 June 2024
Hi Julie, Thanks so much for your lovely review. As always, please let us know if there is anything we can help with. BJB Sales Team
★★★★★ 5/5
TrustpilotStacey is very helpful and always goes…
Stacey is very helpful and always goes the extra mile. I've worked with Stacey in previous companies and always found her to be very diligent and professional
Richard · 16 March 2020
Agent replied · 23 August 2024
Dear Richard, Thank you very much for your kind feedback about Liz. I am really pleased to hear that you are happy with the service that has been provided for you over the years. Kind Regards, Hanley Lettings Manager
★★★★★ 5/5
TrustpilotThank you Carol Yearsley
Thank you Carol Yearsley for sorting out the issues we were having with our property. Excellent communication and attention to detail resolved the problem quickly and efficiently.
Margaret · 3 March 2020
Agent replied · 17 June 2024
Hello Margaret,Thank you for your review about our team member Carol from our property management department, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
★★★★★ 5/5
TrustpilotI'm currently looking to buy a house…
I'm currently looking to buy a house and have spoken to quite a few agents in the past few week which has been an experience within itself! I then had the pleasure of dealing with a lady named Fay Gribbin who I cannot praise enough. She has been exceptional and went above and beyond my expectations. This lady is a true credit to your company. Thank you again for all your help and advice x
Corrie · 15 February 2020
Agent replied · 17 June 2024
Hello Corrie,Thank you for your review, if we can help with anything else please don't hesitate to contact us!Kind regards, Charlotte FodenAssistant Branch Manager
★★★★★ 5/5
TrustpilotLuke has been simply superb
Luke has been simply superb, kept me and my mum informed at all times. We were let down by a cleaner and Luke went to the property himself and cleaned it so that my tenants could move in today.Liz and the Property Management team have been awesome, very responsive at any time of the day.5 stars every time
Manty · 30 April 2020
★★★★★ 5/5
GoogleThey were really good and very helpful especially Macauley- many thanks for a smooth move
Susan · 21 June 2022
Agent replied · 20 June 2024
Hi Susan,
Thank you for the lovely review, it was a pleasure helping you and Joan get moved and I hope Joan settles in well.
Thanks
Macauley
Residential Sales Consultant
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