Butters John Bee Congleton reviews

★★★★★ 1/5

Trustpilot

Incompetent!

I found the house buying process through BJB incredibly frustrating. I regularly had to send 2 or 3 emails before I got a response. They also insisted I attended "an hour long appointment" for which I had to take an 80 mile round trip - when I got there it only actually took 10 minutes and basically consisted of them try to convince me to use 'associated' solicitor. At one point I had an incredibly patronising conversation where a member of staff tried to tell me that I had misunderstood the valuation report - I had not misunderstood, they had or they were lying. They also lied about passing messages onto the vendor, and everything took soooooo long!Basically, if I hadn't have had direct contact with the vendor my house purchase would never have succeeded.

Molly · 7 July 2019

★★★★★ 5/5

Trustpilot

Excellent service and help from Sophie…

Excellent service and help from Sophie and the team at the Nantwich Branch

Amanda · 6 February 2023

★★★★★ 3/5

Google

Mixed feelings about the Congleton office. Spoke to one lady and found her abrupt (putting it down to her having a bad day). Have met a gentleman from the office and he was lovely and accommodating. We had a couple of houses we were interested in independently valued (for our own peace of mind) and they came back as roughly 10/11% over (which we were told was normal to let the buyer negotiate and that the seller might have asked the agent to put it on at a higher price point). The ones we viewed we thought were priced a bit on the high side. We are still looking, so will amend this if we view more and the price points are closer to the estimations we are given.

JIm · 22 June 2019

★★★★★ 5/5

Trustpilot

Michael Ferris Congleton Branch

Michael Ferris has given us a lot of support in finding a new property to rent, including being a constant point of contact and readily available when needed. Thank you to Michael.

Rosie · 17 June 2019

★★★★★ 5/5

Trustpilot

Steve Boyd arrived at our property as…

Steve Boyd arrived at our property as arranged, to complete a valuation report he was very professional in everything he did, leaving nothing uncovered

Mr · 26 January 2026

★★★★★ 1/5

Trustpilot

Terrible way to run an estate agency!

Terrible way to run an estate agency!Had a viewing booked asked them to wait until we at least viewed the property before accepting any offers, rang us 2 hours before the viewing to say it was sold....Didn't even give us a chance!Attempted to view said property from the day it was advertised but they couldn't accommodate, eventually arranged a viewing and they go and sell it before we even had a chance to offer?Poor property owner lost out I think without even realising - Sell quick, fast profits, never mind about the seller and their best interests. I'll never call these people again - AwfulAs for the reply below, it was actually YOU who couldn’t accommodate me in viewing, as also mentioned we were cash buyers with a substantial budget, I also asked you to let me know if any offers were made to at least give me some opportunity to consider a higher offer!Please don’t bother making contact, I’ll find my own property with agents that have a better idea on how to treat clients.

Alan · 6 June 2019

★★★★★ 5/5

Trustpilot

I have viewed two properties with…

I have viewed two properties with yourselfs and have dealt with Connor Wright. He has helped above and beyond to find the perfect home for my family. Will reccomend to anyone!

Lucie · 15 November 2019

★★★★★ 5/5

Trustpilot

From the first contact we made with…

From the first contact we made with ButtersWe received a excellent service .Kept well informed on how the sale was progressing, (house sold in 5hours)Thanks Steve and your teamRalph and Jean Smith

Ralph · 31 May 2019

★★★★★ 5/5

Trustpilot

Stacey 😊

Stacey-returned my email as soon as possible, and provided us with much needed reassurance and guidance during these uncertain times...thank you Stacey, you have really put our minds at ease.😊

Mrs · 25 March 2020

★★★★★ 5/5

Trustpilot

Friendly, professional & reliable sevice!!

The team at the Wolverhampton branch (Elisha & Luke) are the kindest most professional people I have ever had the pleasure of dealing with. My circumstances were difficult but they afforded me the best of personal service, excellent advice and a fast, reliable process. Truly are second to none! They have supported me just when I needed it the most, secured a better future for me, my son and even my pet dog! I couldn't be happier and would recommend Butters John Bee to anyone in a heart beat! Thank you to all!!

Derron · 16 May 2019

★★★★★ 5/5

Trustpilot

Thank You Luke and Elisha

Would like to express my thanks to Luke and Elisha for the great work on letting one of our properties in Walsall.Great job look forward to dealing with you on future lets!

David · 14 May 2019

★★★★★ 5/5

Trustpilot

We are letting our house through…

We are letting our house through butters john bee and I must say that our initial experience was not up to the mark ! Since we raised our concerns, Liz from Hanley branch took over and everything started moving in the right direction very quickly. Liz replies to emails within few hours and has always been very helpful and supportive. She has managed to turn our experience around and we are now even thinking of expanding our portfolio through bjb ! Happy to give 'excellent' to Liz !

Naseena · 14 May 2019

★★★★★ 5/5

Google

Stacey is the best 👌 …

Letmesee · 25 August 2023

★★★★★ 5/5

Trustpilot

Just brought our first home !

Just brought our first home using Butters John Bee Newcastle under Lyme branch , which our main contact was Deborah Lomas both her and the team were brilliant from start to finish always called us providing us updates. I would recommended Butters John Bee to anyone that is looking for a quick and easy sale or purchase. They also have an in house mortgage advisor called Lee Faulkner who works for just mortgages based in the Newcastle-under-Lyme Butters John Bee branch , the service Lee provided was outstanding defiantly worth keeping it in house which defiantly helps the process from start to finish.Thanks for everything Ashley johnson

Ashley · 30 April 2019

★★★★★ 5/5

Trustpilot

Butters John bee was excellent and…

Butters John bee was excellent and Lydia was professional and quick to get everything sorted for me from arranging a viewing to my move in date. Would definitely recommend, thank you!

Heather · 16 October 2019

★★★★★ 4/5

Trustpilot

Paula

Paula was fantastic friendly polite person from Butters John Bee Lettings. I couldn’t fault her at all and was on time and very helpful with the questions which we asked.

James · 3 March 2020

★★★★★ 1/5

Trustpilot

Very poor communication

I made a cash offer which i was told had been accepted. Only to find the next day on a second viewing i was surrouded by other families - all allowed to view and bid. Apparently i should have showed that i had proof of money straightaway otherwise the property was still on the market. They should have explained that when i put my offer in. Then a second bidder came forward. Given a full and final offer day and time i reinstated my cash offer. The next day after the deadline i was given the run around to change some paperwork i had submitted and raise my offer yet again. I was given the belief that all was good. A while later a phone call to say i didn't win the property. So used to get other bidder to bid even more. So that's how i feel Used. Should have stopped at the full and final offer. Not get me and other bidder to up bids further. I had the money - they asked if could complete without survey and searches and i said yes. Just messed me about. In answer Hannah it is the Stafford branch - i have emailed the lady that dealt with me and sent this review to her also

Christine · 5 April 2019

★★★★★ 5/5

Trustpilot

Sold within a week.....

I was a reluctant seller of my lovely house, but it was time for change. I decided immediately on meeting Lauren, that she would be the one to market my home. It was some six months later that I finally took the bull by the horns and contacted her again. She advised me that my home would be attractive to purchasers and would sell quickly. I was admittedly just a touch sceptical, But signed her up on the Monday. I had viewings immediately and offers flying in and then my home went on to 'best and final offer'. By Saturday, I had accepted an offer. The staff that did the viewings for me, treated my home respectfully. I couldn't face showing people around myself. I would not hesitate to recommend Butters John Bee in Winsford to market your home too.

Michelle · 3 April 2019

★★★★★ 5/5

Trustpilot

Michael Ferris was always on hand

Michael Ferris was always on hand, and has offered a very professional service. He has found an ideal tenant and know the property is in safe hands with him managing iy

Jenny · 23 September 2019

★★★★★ 5/5

Trustpilot

Charlotte has been very helpful in…

Charlotte has been very helpful in helping us look for a house to rent. She is always on the end of the phone to answer any questions we have.

Beth · 17 June 2020

★★★★★ 5/5

Trustpilot

Amit has been extremely helpful and…

Amit has been extremely helpful and informative with regard to our house purchase.

JILL · 19 January 2023

★★★★★ 5/5

Trustpilot

Great service from the Northwich team

Great service from the Northwich team. While the overall process wasn't smooth, for issues outside BJBs control, they always knew what was happening with my purchase, no matter who I spoke to in the office. My main contact, Jacqui, was ace, has clearly been doing this a while, was always able to help me make progress or even just listen to me moaning about solicitors. It was reassuring to know I was going through the purchase with such an attentive team.

M · 11 March 2019

★★★★★ 1/5

Trustpilot

Awful treatment of a charity

Butters John Bee Newcastle-under-Lyme misled a charity that supports people in need and have taken over £5000 of charity money. They wilfully allowed a charity to rent a property that was not fit for use. What's to stop them exploiting members of the public if they are willing to exploit a charity.They need to refund the money they have taken from TWOCO, let them out of the contract and apologise if they have any morals at all.

C · 1 June 2020

★★★★★ 4/5

Trustpilot

Letting department

We put our house up to let with the Hanley branch, we were led through the process by Charlotte Foden who we found to be always helpful and knowledgeable, thank you Charlotte

Maxine · 28 February 2019