Palmer and Partners Colchester reviews

★★★★★ 5/5

Google

Julie and the team are always so helpful and attentive, great team of people.

Amy · 15 April 2024

★★★★★ 5/5

Google

Rachel was very polite and helpful. She is a very knowledgeable lady!

Witham · 15 May 2024

★★★★★ 5/5

Google

Great thanks for your service. Your agent Eva Herbert was great Thank you

Michal · 15 April 2024

★★★★★ 5/5

Google

The service and professionalism demonstrated by the team was outstanding. Eva Herbert in particular has been very proactive with all the communications and updates on the progress, i was also able to book additional viewings without any hassle. Moving homes is stressful, but Palmer & partners do make it easy. I would definitely recommend them.

Balwinder · 26 July 2024

★★★★★ 1/5

Google

I'm not from Colchester and just rang to enquire about a house on Military Road. The Man i spoke to didn't like the question of how is it valued when there are the same style houses near by cheeper. He got really aggressive and said there's houses more expensive and houses cheeper it is what we say it is. Finding this response odd i said ok ill go do some more research on the area and he tutted at me and slammed down the phone. I was expecting him to tell me it's near a certain school or amenities. Disgraceful behaviour and I hope he dosent further effect the seller with this un professional service.

Amelia · 10 November 2024

★★★★★ 1/5

Google

I’m sorry to say that I did not make the 11am appointment at !! Turner Road this morning. I first requested a viewing from Palmers via Rightmove over last weekend 6/7 October. I received a phonecall from Palmers on Monday 8 October in response. I was asked various questions by Toby all of which I had answered in my email via Rightmove so presumably he had not read my email, only picked up on my name and telephone number! Toby said he would get back to me. Which he did the following day with an appointment to view for Thursday 11am. He said he would send me an email with the full address, the name of the vendor and the appointment time. By Thursday am I had still not received the email which meant that I did not know where I was going or who I was seeing. I telephoned Palmers early this morning approx. 9:50 am and spoke to Lewis who said Toby was now on leave. Lewis took my name, email address, he verbally told me the house number and upon my request he said that he would send me an email with full details. I said that I would be leaving home about 10:30. Because Turner Road is a very busy road due to the proximity of Colchester General Hospital amongst other busy units, I went online with Google Maps to track down where I would need to find number !!. I spent quite a while cruising up and down Turner Road on Google Maps. I could not find the bungalow even though I now had a house number and photographs of the front of the property. Eventually I noticed a signpost pointing away from the main road and when I zoomed in I could see that it stated numbers 38 to 46 and a signpost stating ‘footpath’. I hadn’t realised the time, who does when they are online! As it was now 10:50am I was too late to go to view the bungalow. I live quite some distance and would normally allow about ½ hour’s drive to get to Turner Road. Now that I know where the property is I would feel more confident to make the journey. I’m a cautious driver at the best of times and I prefer to map out exactly where I am going when it’s to a new area. However, I would suggest that when an obscure property is for sale on your database, I presume the staff are knowledgeable on the exact location, that the sales guys could/should inform anyone viewing properties that are a little obscured and pass on any landmark tips. Also a little bit more of an effort could/should be made in assisting and following up with information ie. emailing details to clients especially when promised twice. There is little cost involved, so, it’s a no-brainer! Not so long ago interested buyers would receive hard copies of properties for sale. Surely sending an email which is cheaper, environmentally cleaner and definitely quicker is the least that should be offered to interested parties!

Christina · 16 June 2019

★★★★★ 5/5

Google

We have recently sold our property & purchased a property through Palmer & Partners. From start to finish they have been extremely professional. Communication has been excellent, Alfie has worked so hard to get us from offer to exchange and we achieved full asking price are over the moon. We would definitely recommend them.

Joanne · 26 July 2024

★★★★★ 5/5

Google

So pleased with the service we have received from the Lettings team - they’ve all been so helpful from moving into our first property with them to Joe Farrar from the property management team helping us with the current house and making sure we were able to find another property with the Colchester team! Great agency 😊 …

Abbie · 15 May 2024

★★★★★ 5/5

Google

We recently moved in to a new home with palmer & partners. I would recommend palmer & partners for the people who are searching for an letting agency.The team is very helpful and guiding from start to finish the process. Especially special thanks for Eva Hebert who dealing with us through out the process. Thank you all from Tomcy & Princy.

Anna · 16 March 2024

★★★★★ 5/5

Google

The sale took a lot longer than expected, but the staff at Palmer & Partners were totally on the ball. They kept me informed at all times. Very friendly, just what you need when things aren't going as expected. Thank you so much, really appreciate your help in getting me to my next chapter in life. X

S · 15 May 2024

★★★★★ 5/5

Google

Palmer & Partners worked consistently hard, and with great patience and good humour, to secure us a tenancy. When a prospective tenant pulled out at the last moment they re-doubled their efforts and soon found another option. All the negotiators and the management team were always efficient and charming. Thank you and we would wholeheartedly recommend them.

Aaron · 15 May 2024

★★★★★ 5/5

Google

Fantastic job from start to finish from the Palms and Partners Clacton on sea office, Brady and Kate were extremely professional and helpful and made the experience as smooth as it could be. Superb customer service and value for money.

Francis · 15 June 2021

★★★★★ 2/5

Google

I was very interested in one flat of theirs to let. I called to view. They told me they were still waiting for the current tenant to tell them the available viewing date. So they took my name on the list and said they would let me know when the current tenant got back to them. I waited and waited, and called them twice afterwards, getting the same answer. Then like 10 days after, when I wanted to call again, that flat shows "letting agreed".

LIAO · 10 October 2024

★★★★★ 5/5

Google

My wife and I chose Palmer and Partners to market our house. I feel it would be unfair to leave any negative points regarding the time it took to sell our house as it was over the winter period, so naturally things take a while to sell, once winter passed things picked up and it sold just before spring. What I have learned as part of the sale and purchasing process is you get bad agents and good ones. It took a while to decide who to choose given the number of agents around in Colchester, and then there are cheaper online agents to consider too, I must admit I was nearly lured into the cheaper offerings from online agents, but I'm glad I wasn't. Palmer and Partners really shine, yes, they are more expensive than an online agent but I genuinely feel you get what you pay for. Our sale was rather unusual as we sold to an investor and rented back from them until we found somewhere to move to (our forever home), I'm confident in saying a transaction like this would not have gone as smoothly with an online agent, or many of the other agents I've spoken to in the Colchester region in the last year or so. The communication and knowledge from both Toby and Alex is exemplary, you call when you say you will, you give advice, you make sure everything is in place when it needs to be and nothing is too much trouble. You are both a great asset to the company. I genuinely feel a bit sad now the sale part of the transaction is complete as I'll miss the phone conversations. Once again, Toby and Alex, thank you for making the sale of our house a pleasure rather than a chore. I wish you all the best for the future.

Dan · 16 June 2018

★★★★★ 5/5

Google

The staff at Palmer & partners lettings team, especially Rachel and Julie were exceptional throughout our tenancy, I would highly recommend their services.

Hupert · 15 June 2023

★★★★★ 4/5

Google

The 4 start review is for Tyler who was so helpful with the delay in my purchase and he’s understanding with my rental. He was so understanding and helpful and always available to help me. I would have put 5 starts for Tyler but for company itself I have deducted a star because of the manager of the rental department John, who in all the times I have dealt with him has been uncaring and unhelpful, providing me with no options and I have had to argue with him before to get work done on the property that wasn’t my responsibility. I will be making a complaint, because someone who suffers extreme anxiety he done nothing to help me during covid when I lost me job, I had to ask him to speak with my landlady, there was no option from him to do that, he simple said I’d have to find somewhere else to live!!!

Carrie · 24 September 2024

★★★★★ 5/5

Google

Myself and my partner due to drainage issues at my previous address had a month to move. After calling up to view a few properties with other estate agents and not finding the service or some of the properties satisfactory by chance I called Palmer and Partners as it was one company I passed daily and had slipped my mind (SILLY ME) We are son glad we did Lilie was superb and met us that day to arrange a viewing that afternoon, Lilies was polite and so genuine we had met a couple of agents that day who were disinterested and the properties were not very pleasant. We went away with a huge decision to make between the one lilie had shown us and another. After a well needed break and beverage we decided on the property with Palmer and partners and within two hours put deposit down. Though they were given only under 4 weeks we were in our new home within 3 weeks after it all. Lilie and John both brilliant and did all they could to get us in our flat. At times ito was very stressful due to personal and referencing issues, but, they eased the pressure and stress and were so supportive every step of the way. Since then we have various contact with Amie and Anita also and maintenance, queries and emails all been dealt with within the day and miaintenance issues within couple hours after renting myself over 15years not known this kind of service. Even before Christmas Amie gave a courtesy call to see if al was okay before they closed.EXCELLENT customer service, friendly team and estate agents, put it this way we will be recommending Palmer and partners and for as long as we rent we will be staying with these guys. THANKS ALL :-)

Elizabeth · 16 June 2017

★★★★★ 5/5

Google

Excellent service and a delightful team at Palmers and Partners. Initially, my experience faced a hiccup as the staff member handling my tenancy left midway. However, any concerns were promptly alleviated when Eva took over. Since then, it has been smooth sailing. I cannot praise Eva enough for seamlessly managing my house alongside her existing workload. I am incredibly grateful.

Connor · 15 February 2024

★★★★★ 1/5

Google

I do not like to leave negative reviews.however when i called to cancel a viewing it appeared that the phone was put down on me.Ifeel that some of the staff appear very cold in theire mannerism.I viewed a property which was on the market with them and also with them and also a multiple agency when i called them to let them know i had already viewed the ptoperty i was told to call them and no one else i now feel that i know longer wish to pursue any furthur with the purchase

Tranquil · 15 June 2022

★★★★★ 5/5

Google

I attempted to sell and purchase properties at Colchester and Clacton via the Palmers & Partners at both locations. I dealt with a number of personnel (both Alfies at Colchester and Harry at Clacton, but the two people that I had regular dealings with were Paul at Colchester and Lynn at Clacton. Both of them were very professional and friendly and could not have done any more to make the transactions successful. The fact that I pulled out of the transactions was purely due to the intransigence of the buyers representatives. Should I need a good Estate Agents in the future, Palmers and Partners will certainly be my port of call.

Neil · 15 June 2022

★★★★★ 1/5

Google

Terrible experience selling my home, P&P communicated poorly, took over twenty weeks to complete on a chain-less transaction. My negotiator was too unwell to work from the office which I only found out after the problems arose. P&P didn’t think it was weird to not receive a date from both sides solicitors at week 17, yet apparently sat waiting like lemons. Also did not perform financial checks on the buyers properly, which led to me personally covering two months of the buyers private rental to allow him to move into my property two months earlier than we could have (due to the above lack of communication through the chain). Plenty more to share with email chain.

Joseph · 15 June 2022

★★★★★ 5/5

Google

We have been letting our property through Palmers & Partners for many years. We have always been impressed with the professional service they have provided but this year they have exceeded our expectations 100% . I have to give credit to Carly in the accounts department. She has worked tirelessly to recoup some money owing to us and never gave up, always maintaining professionalism and excellent communication skills. I don't think we would have achieved the result without her and the rest of the team.PositiveResponsiveness, Quality, Professionalism, Value

Bernice · 15 June 2022

★★★★★ 5/5

Google

Have used Palmer and Partners lettings for many years now. Jon Gallop is extremely knowledgeable regarding every aspect of landlord legislation which is vital for any landlord. Anita and her team run a very tight ship for both landlord and tenant A very professional organisation

Diane · 16 June 2019

★★★★★ 5/5

Google

James burrage has been in charge of the sale of the property I've purchased and I will say he and his team have been fantastic. He has been very patient and understanding when problems arose, he has kept me fully updated throughout the process. I hope to continue to deal with James in the future because of his professionalism. Thank you.

Simon · 16 January 2024