Every review we hold for the Colchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GooglePalmer & Partners have been brilliant in helping me and my partner buy our first home!
Our agent James Burrage helped us through every step of the way. He’s was always avilable to assist us whenever we needed advice.
He worked very hard into ensure we got the house we were looking for!
Kaitlin · 17 December 2023
Agent replied · 14 June 2024
Thank you so much for taking the time to share your positive experience with Palmer & Partners! We're delighted to have been a part of your home-buying journey, and it's truly rewarding to know that James and the team contributed to making the process smooth and enjoyable for you. If you ever need any further assistance or have questions down the road, please don't hesitate to reach out. Wishing you countless happy memories in your new home! Thank you for choosing Palmer & Partners.
★★★★★ 5/5
GoogleSophie with Lettings really helped with the application process and getting me the keys and in the door super quick and efficiently working all visits and appointments around my busy work schedule, would definitely recommend palmer and partners! And would use again in the future! Super friendly staff all around and always got back to me when I requested it
Terry · 15 June 2023
Agent replied · 14 June 2024
Hi Terry, thanks so much for your review. We are pleased that we were able to help and will make sure your kind words get fed back to Sophie. Enjoy your new home.
★★★★★ 5/5
GooglePalmer & Partners are no doubt the best agents around! Very reliable and very efficient! Julie, Sophie, and Joe have been absolutely amazing! They are all so professional and all three of them gave me so much confidence with how knowledgeable they are.
Thanks so much guys!
Ryan · 15 April 2024
Agent replied · 14 June 2024
Thank you so much for your kind words and glowing review! We're thrilled to hear that our team, including Julie, Sophie, and Joe, provided you with such a positive experience. At Palmer & Partners, we strive to be reliable, efficient, and knowledgeable in all aspects of our service, and it's fantastic to know that we've met your expectations. We truly appreciate your trust in us and look forward to assisting you with any future property needs. Thanks again for choosing Palmer & Partners!
★★★★★ 5/5
GoogleRecently bought a property through Palmers and Alfie H was always on hand to help answer questions to get us to the finish line and complete on our new property. Diane who we did a few viewings with was so helpful and made us feel at ease and really is a credit to the company.
Melanie · 18 October 2023
Agent replied · 14 June 2024
Thank you Melanie, for taking the time to share your fantastic 5-star review about your experience with Palmer and Partners! We are delighted to hear that you recently purchased a property through us and that our team, especially Alfie H and Diane, played a significant role in making your journey a smooth and positive one. We will make sure to pass the positive feedback to both Alfie and Diane.
Your feedback serves as a great source of motivation for our team, and we are sincerely grateful for your kind words and endorsement of our services. If you have any more questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for choosing Palmer and Partners for your real estate needs. We wish you all the best in your new property, and we look forward to serving you again should the need arise.
★★★★★ 5/5
GoogleWe cannot recommend this estate agents enough. They helped throughout the whole process and communicated effectively whenever we had a query. They also went above and beyond and was always happy to help us and provide us with any support needed.
Stephanie · 24 July 2024
Agent replied · 23 August 2024
Hi Stephanie,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. Effective communication and going the extra mile for our clients are top priorities for us, so it's wonderful to know we met your expectations. If you ever need assistance in the future, don't hesitate to reach out. Thanks again for your recommendation!
★★★★★ 3/5
GoogleGenerally decent, but I would say my interactions with other estate agents have been stronger. On a few occasions I was expecting communications/updates which I didn't receive. My recommendation is instead of trying to defend reputation and save face, to just accept accountability. This would go down better with customers. Not bad experiences, but not the absolute best either. Bit of empathy and understanding goes a long way.
Peter · 10 October 2024
★★★★★ 5/5
GoogleDiane a super star , very helpul and proffesional
Eglantina · 5 September 2025
Agent replied · 9 September 2025
Hi Eglantina,
Thank you so much for your wonderful review! We're absolutely delighted to hear that Diane was a "super star" and provided you with helpful and professional service.
We're thrilled to have team members like Diane who go above and beyond to ensure our clients receive the best possible experience. Her dedication and expertise are a credit to our team, and we're grateful to have her on board.
Thank you for taking the time to share your kind words and for acknowledging Diane's exceptional service. We'll make sure to pass on your praise to her!
Best regards,
The Palmer & Partners Team
★★★★★ 1/5
GoogleMake sure you don’t talk to them. I invited an agent for costing so I can think about it- he told my lodgers I am selling it asap and put “palmer and partners for sale” sign on my property without telling me. I never signed a contract with P&P or agreed their fees or price they suggested. 3 of 4 my lodgers left, I am investigating the legality of P&P actions.
Anna · 9 August 2024
★★★★★ 5/5
GoogleIt has been a pleasure dealing with Palmers. Not only do they get the job done but they are flexible, accomodating and go over and above the standard estate agency services which adds a lot of value. Highly recommended them and would use them again.
Gila · 15 April 2024
Agent replied · 14 June 2024
Thank you so much for your glowing review! We're delighted to hear that you had such a positive experience with Palmer and Palmers. Providing exceptional service and going above and beyond for our clients is always our top priority. We appreciate your recommendation and look forward to assisting you again in the future should you need our services.
★★★★★ 5/5
GoogleI have only recently become a client of Palmer & Partners and am very happy with the service and assistance I have received. They are friendly and helpful and I am sure will be of further assistance with my move to Colchester. Many thanks.
Vera · 27 July 2025
★★★★★ 5/5
GoogleGreat viewing with Diane. Very friendly and punctual
Lucy · 6 September 2025
Agent replied · 9 September 2025
Hi Lucy,
Thank you so much for your lovely review! We're delighted to hear that you had a great viewing experience with Diane. It's wonderful to know that she was friendly and punctual, making you feel welcome and valued.
We're proud of our team's commitment to providing excellent service, and Diane's friendly and professional demeanor are a shining example of this. We'll make sure to pass on your kind words to her!
Thank you again for taking the time to share your feedback.
Best regards,
The Palmer & Partners Team
★★★★★ 5/5
GoogleHad the pleasure of Poppy’s help with finding and renting a property with Palmer and Partners and could not be happier with the help and service provided. From beginning to end she made the process as smooth as possible. Could not recommend more highly and very grateful to Poppy and the wonderful team there. Sara
Sara · 19 August 2023
Agent replied · 14 June 2024
Thank you so much for leaving us such a fantastic review! We're thrilled to hear that you had a great experience with Poppy and the team at Palmer and Partners while finding and renting a property. Making the process smooth and hassle-free for our clients is always our top priority.
We'll make sure to pass on your kind words to Poppy. She's a valuable member of our team, and your appreciation means a lot to all of us.
If you ever need anything or have more questions in the future, don't hesitate to get in touch. We're here to help.
Thanks again for choosing Palmer and Partners!
★★★★★ 1/5
Google***Beware - a number of hidden fees that will cost you a fortune***
When you move in they will ask you to pay:
Holding deposit - £250 (to be deducted from the deposit)
Referencing fee - £120
Admin fee - £72
Deposit - £715
Then when you move out they will ask you to pay:
End of Tenancy Clean £100.00 (this was non negotiable even though the apartment was cleaned by myself prior to moving out)
Check Out Fee £120.00
(So from your deposit of £715 they only return you £495)
Total charges (excluding deposit) = £662
I've been renting for several years and this is the most I have had to pay!! If you are willing to pay these charges go ahead, otherwise look elsewhere..
R · 16 June 2019
Agent replied · 14 June 2024
I am sorry that you have not been happy with your check out. Please do contact your local branch manager to discuss this in more detail. However, I must point out the following: our administration and reference fees are among the cheapest in the town and have not increased at any point over the past 5 years. The check out fee is NOT a “hidden fee”. It is listed in 2 separate places on all online adverts which you will have seen prior to booking the viewing; it is listed in bold print on the application form which you filled in and signed at the start of the rental process. Furthermore, it is listed in your contract and it is stated on the check out letter. Finally, the cleaning cost should be met by a tenant PRIOR to check-out and a tenant is free to use any professional cleaning company they see fit. It is a standard contract condition that an outgoing tenant should have the property professionally cleaned (including carpets and appliances) before vacating the property. This cost would only be deducted from a deposit it a tenant has failed to meet their obligations. If this does NOT apply to you, please contact us urgently so we can discuss a possible refund.
★★★★★ 5/5
GoogleSophie at palmer&partners has been so helpful and made our first ever move such an ease, every question I had she answered for me and nothing was ever too much, she even let us into the property before everything was even signed to measure up so we could plan ahead with ordering stuff
Lewis · 18 September 2023
Agent replied · 14 June 2024
Thank you Lewis for taking the time to leave this wonderful 5-star review for Palmer & Partners! We are thrilled to hear about your positive experience with Sophie and our team.
It's fantastic to hear that Sophie and the team provided you with all the information you needed and made sure that nothing was too much trouble. We understand that moving can be a stressful time, and we're here to make it as hassle-free as possible.
We are really happy you chose Palmer & Partners for your move, and for sharing your positive experience. We appreciate your kind words and if you need any further assistance please don’t hesitate to reach out. We wish you all the best in your new home!
★★★★★ 5/5
GoogleJust wanted to say a big thankyou to all partner and Palmers employees especially eva and maddie as they was the main two that helped us get our dream home in the making and so friendly and helpful people 😊 …
TheClassicJ · 31 May 2024
Agent replied · 14 June 2024
Thank you so much for your wonderful review! We are thrilled to hear that Eva and Maddie were able to help you on your journey to finding your dream home. Your kind words mean a lot to us and we’re delighted that you found our team friendly and helpful. If you need any further assistance, please don’t hesitate to reach out. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleWe’ve received very professional and attentive service from Eva, our letting agent. She has consistently been kind, responsive, and quick to address any requests we’ve had throughout our tenancy agreement
Luca · 19 November 2024
Agent replied · 10 December 2024
Thank you for taking the time to share your experience with Eva! We're delighted to hear that you’ve received such professional and attentive service from her throughout your tenancy.
It’s wonderful to know that Eva has been kind, responsive, and quick to address all your requests. We strive to provide the best possible support to our tenants, and it's rewarding to see that reflected in your feedback.
We truly appreciate your kind words and will make sure to pass them along to Eva. Thank you for choosing us as your letting agent, and please don't hesitate to reach out if you need anything in the future!
★★★★★ 1/5
GoogleTenant for two years , given parking ticket for parking in the bay palmer and partners told me too ( this escalated to a debt recovery firm sending numerous letters threatening to the wrong address ) I explained throughout my two years as
A tenant that it was not my responsibility and that I was parked where I was told and it was on the tenancy grounds anyway - I was told palmer and partners would attend it .At the end of my tenancy due to ongoing and non resolved nuisance noise from above ceiling structure , I was rang by a letting agent from palmer and partners asking me if I could tell them what number was the parking bay linked to the apartment ? as they were showing round new tenant and didn’t know themselves which bay .
Wooden cracking noises on each footstep of the above resident showed a problem as it was loud , annoying and occurring everyday unless the resident was out . Both of us myself and the other resident agreed it was a nuisance noise level and not acceptable . Economic with the truth in relation to replies from my requests to get it fixed we’re all to commonplace - I was told tests had been carried out and they’d found nothing ( no one had requested access to flat so how would they test or even sound check and one staff member of palmer and partners in a call told me we can’t hear anything on the videos you’ve sent us with the sound you say is an issue ! Again this was found out by chance rather than any courtesy follow up .
Why would someone make up a noise that wasn’t there and had been heard and witnessed by many others . I do believe the next tenant will complain as it’s unbearable hence why I left it .
Up to the last day of attachment to this company I had issue and misdirection in calls and emails from them . I was charged £260 :00 by their recommended full clean team ( apparently a requirement upon departure is a full deep clean ) for a spotless one bedroom apartment and despite asking received no invoice or detail of what I’d paid for in the cleaning .
They gave one key to letterbox which when lost there was no master key so I had to buy replacement with two keys which palmer and partners kept .
A completely abhorrent situation to be in as a tenant when the letting agents won’t when you request it allow correspondence with owner re the ceiling noise as going forward it may be something they need to speak to the building management about - I asked to be copied into email and see response which never happened . For it to be insinuated that I was imagining noise from the failed floor plan above that caused audible creaking every day in a specific area
Above kitchen and bathroom , that I moved and ended tenancy due to not being able to live in comfort for an apartment due to enter its third year with me costing another £25 more monthly for no resolve to issue and ignorance in the details of tenancy ending . Very poor and would never recommend or go near them , as for how they merit what we pay to them for their service I can’t justify that this particular agent does enough
Semaj · 17 December 2023
★★★★★ 5/5
GoogleDealt with Sophie who provided excelent service!
Harvey · 15 June 2023
Agent replied · 14 June 2024
Thanks for your kind review. We are pleased you moved with us and wish you well in your new home.
★★★★★ 5/5
GoogleI cannot recommend Palmer & Parnters highly enough, they really are a superb outfit, and not just because they sold both my properties at great speed. Always there if needed with their professional advice, carried out with a nice personable approach. You really are in safe with this estate agency. Thank you P & P!!!
D · 15 June 2023
Agent replied · 14 June 2024
Thank you for such a wonderful review. It's been a pleasure working with you over the years, Hayley, Paul and Alfie wish you all the best.
★★★★★ 5/5
GoogleEva Herbert , Thank you , Very impressed by the way you handled my application , easy to contact and very professional
Would recommend using palmers and partners
Tony · 5 December 2024
Agent replied · 10 December 2024
Hi Tony,
Thank you for your kind words! We’re thrilled to hear that Eva Herbert provided you with such professional and accessible support during your application process.
Your appreciation means a lot to us, and we are grateful for your recommendation of Palmer & Partners. We strive to make every experience easy and positive for our clients.
If you need any further assistance in the future, please don’t hesitate to reach out.
★★★★★ 1/5
GoogleAppalling service, absolutely useless. We had issues with our rental property and called the agency 4 times, and begged them to give us a call back each time. They always promised to do so but never bothered calling us back. They never helped us when we needed them to, and they even tried to charge us "moving out fees" of £120 even though this never appeared on our contract. Of course they contacted us by e-mail regarding the fees as they are too scared to say it over the phone. We fought for our rights and they agreed to remove the fees, but still, the point is that they tried to get us to pay fees that we didn't actually owe them, and that in itself is really shocking.They fit the stereotype of estate agents perfectly: once you have signed your contract there is no one to help you, and they will do anything to make an extra fiver from you.Overall the service they provide is horrendous and non existent. I only put 1 star rating because you can't put 0 star.Stay well away from them...
Adrian · 16 June 2017
Agent replied · 14 June 2024
Hello Adrian. I am sorry that you felt it necessary to leave a negative review. However, we did not manage your property so we had absolutely no authority to help with any issues you may have had mid tenancy - you had to deal direct with your landlord. The error with the check-out fee was simply because you initially rented through another agent (who had a higher checkout fee than us). We did not charge you the higher amount that you had agreed to with the other agent - we chose to waive it all together. We are a small, family run business and we take this kind of feedback very seriously. If there is anything we can do to clarify things, please do get in touch.
★★★★★ 5/5
GoogleWe're first time buyers and Palmers & Partners were a delight to work with. They were excited for us and supportive from our first offer through to exchange and completion. No question was too trivial for them to respond to asap. Amy at Palmer & Partners was such a help to us and we knew we could come to her if there was anything we needed. Really recommend!PositiveResponsiveness, Professionalism
Lindsey · 24 August 2021
Agent replied · 14 June 2024
Hi Lindsey. Thanks so much for taking the time to leave such a nice review. Amy was very pleased to have been able to help and we all wish you the best in your new home.
★★★★★ 5/5
GoogleProperty Management Team.
If I could give more than 5 stars, I would! Julie and the staff there are so helpful and swift too respond. Always friendly, dealing with problems efficiently and quickly. Having been a tenant for 10yrs, I am more than happy to highly recommend the team at Palmers.
Phillippa · 19 August 2023
Agent replied · 14 June 2024
Thank you Phillippa for taking the time to share these kind words and for entrusting us with your home. We will make sure to pass your feedback on to Julie and the team here at Palmer and Partners. If you ever need anything or have any further feedback, please don't hesitate to reach out. We look forward to continuing to be a part of your journey at Palmers and Partners!
★★★★★ 5/5
GoogleBrilliant service from all the team (especially Hayley) at Palmer and Partners. Sold and purchased through them and will definitely do so again. Thank you!
Mark · 15 June 2020
Agent replied · 14 June 2024
Hello Mark. Thank you for taking the time to share your feedback. We are pleased we got there in the end!!! We look forward to handing you the keys to your new home shortly.
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