Trusted Agent profile · Colchester

Palmer and Partners Colchester reviews

★★★★★ Excellent

454 reviews across 1 platform

43 Crouch Street, Colchester, CO3 3EN

Palmer and Partners's office in Colchester, at 43 Crouch Street, is rated 4.6 out of 5 across 454 reviews on 1 platform, including 454 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.

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4.6 / 5

454

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Palmer and Partners, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Colchester office, from every platform, shown as written. First names only.

5/5

Google

Excellent service. Very prompt and helpful responses to my emails, having dealt with other letting agents previously I was impressed by the responsiveness of the staff at palmer and partners.

Natalie · 24 September 2024

Agent replied · 24 October 2024

Hi Natalie, Thank you for your feedback! We're thrilled to hear that you were impressed with our prompt and helpful responses. We strive to stand out with our responsiveness, so it’s great to know we made a positive difference compared to your previous experiences with other letting agents. Thank you for choosing Palmer and Partners!

5/5

Google

I rented my new place with Eva on the lettings team at Palmer and Partners. I am very happy with the service and Eva's friendly approach it put me at ease. I would definitely recommend using Palmer and Partners.

Santha · 15 April 2024

Agent replied · 14 June 2024

Thank you so much for your glowing review! We're thrilled to hear that Eva and our lettings team at Palmer and Partners provided you with excellent service and made your experience stress-free. Your recommendation means a lot to us. If you ever need anything in the future, don't hesitate to reach out. We appreciate your support! At Palmer and Partners, customer satisfaction is our top priority, and we're delighted we could exceed your expectations.

5/5

Google

I would highly recommend Palmer & Partner, as they are a professional and honest property agency. My daughter rented her first property with her friend and from the start to the end of the tenancy, the letting team were really supportive and professional. Thank you Mrs K ColchesterPositiveResponsiveness, Quality, Professionalism, Value

Helen · 24 August 2021

5/5

Google

Palmer & Partners have not managed our home for long but our contact for them is Danielle and she has dealt with us for many years. She has always been very professional helpful and reliable.

Pam · 7 June 2024

Agent replied · 14 June 2024

Thank you so much for your kind words and the 5-star review! We're thrilled to hear that your experience with Palmer & Partners has been positive. Danielle is indeed a valuable member of our team, and we're glad she has been able to provide you with professional, helpful, and reliable service over the years. We look forward to continuing to manage your home and assist you in any way we can. If you ever need anything, please don't hesitate to reach out!

5/5

Google

We recently rented a property through Palmer & Partners, and the process was impressively quick, just a week from viewing to moving in. The service was efficient and straightforward.

Connor · 24 September 2024

Agent replied · 24 October 2024

Hi Connor, Thank you for sharing your experience! We're so pleased to hear that the rental process was quick and efficient for you, just a week from viewing to moving in is fantastic! It’s great to know that our service was straightforward and met your expectations. Thank you for choosing Palmer & Partners!

5/5

Google

It was a great experince with this team. And the process takes place very quickly thank you for all the help and support and i really appriciate the effort taken by Eva for making this happen soon

Math · 15 April 2024

Agent replied · 14 June 2024

Thank you so much for your glowing review! We're thrilled to hear that you had a great experience with our team at Palmer and Partners. We'll be sure to pass along your kind words to Eva for her exceptional effort in making things happen swiftly. We appreciate your support and look forward to assisting you again in the future!

5/5

Google

We rented through P&P Colchester and everything went as smoothly as clockwork - from placing the offer through to ongoing maintenance and final check out / receiving the initial deposit in a timely manner. It was refreshing to deal with an efficient, responsive lettings agent given the current market conditions.

Julio · 15 June 2023

Agent replied · 14 June 2024

Dear Julio, thank you for your kind message. We were very pleased to be able to help and we wish you all the best.

5/5

Google

I would highly recommend Palmer and Partners to sell your property. From start to finish they have been excellent! Alfie Humphrey and Hayley have been extremely helpful throughout the whole process making it far less stressful. Thank you so much for all your help!

Rhianna · 17 November 2023

Agent replied · 14 June 2024

Thank you so much for taking the time to leave such a fantastic 5-star review for Palmer and Partners! We're thrilled to hear about your positive experience working with us and your kind words mean a lot to our team. Alfie Humphrey and Hayley are indeed valuable members of our team, and they're dedicated to providing exceptional service to our clients. We're delighted to know that they made the process of selling your property less stressful for you. Your recommendation is greatly appreciated, and we're here to assist you or anyone you know with any future real estate needs. Thank you for choosing Palmer and Partners!

5/5

Google

The lettings department were so helpful from start to finish. Both Jon and Anita made us feel very looked after. Thank you Palmer and Partners.

Rumblesparks1 · 16 June 2019

Agent replied · 14 June 2024

Thank you very much for your kind review. These things make a big difference to us and we are pleased we were able to make life easy for you. Good luck in your new home.

5/5

Google

I would just like to thank both Eva and Poppy for the excellent service they deliver. Nothing is too much trouble, and I would have no hesitation in recommending them. The team are a delight!

Carol · 15 May 2024

Agent replied · 14 June 2024

Thank you for your wonderful feedback! We're delighted to hear that Eva and Poppy provided you with excellent service at Palmer and Partners estate agents. We strive to go above and beyond for our clients, and it's fantastic to hear that nothing was too much trouble for them. Your recommendation means a lot to us, and we'll continue to deliver exceptional service to all our clients. The entire team appreciates your kind words and looks forward to assisting you in the future!

5/5

Google

If you’re looking for a professional, friendly and efficient agency then look no further than Palmer and Partners. Everyone we dealt with throughout the process were incredibly helpful - Poppy in particular! So many thanks to everyone involved, we would highly recommend their services to all!

Ross · 18 September 2023

Agent replied · 14 June 2024

We are truly grateful for your glowing review and recommendation of Palmer and Partners! We're thrilled to hear that you found our agency to be professional, friendly, and efficient. Poppy and the entire team at Palmer and Partners are dedicated to providing excellent service, and we're delighted that Poppy's assistance made a positive impact on your experience. Should you or anyone you know ever require assistance with any property-related needs in the future, please don't hesitate to get in touch. We're always here to help. Thanks again we genuinely appreciate your trust in our services.

5/5

Google

Currently renting with them and the viewing process to paying rent and deposit was smooth. They're very communicative. Haven't raised any maintainence issues but really happy so far and have had lots of useful information with them at moving in compared to my experience renting so far.

Wumi · 19 August 2023

Agent replied · 14 June 2024

Thank you for the amazing review! We're thrilled to hear that your renting experience with Palmer and Partners in Colchester has been smooth and hassle-free. Our team is all about good communication and making sure you have all the info you need when moving in. If you ever need anything or have questions, feel free to reach out. Thank you again for choosing Palmer and Partners!

5/5

Google

Buying a house through Palmer & Partners has been a great experience. They have communicated in every step and been there to answer any questions we had. Would highly recommend this company.

Ria · 24 June 2024

Agent replied · 23 August 2024

Thank you so much for your positive feedback! We're delighted that you had a great experience buying a house through Palmer & Partners. Communication and support are key to us, and we're pleased that we could be there for you every step of the way. Your recommendation means a lot to us. If you or anyone you know needs assistance in the future, we're here to help.

5/5

Google

The letting procedure was handled quickly and efficiently by the letting team and, following the move, the various teething problems and other issues have been addressed promptly and very competently by Eloise. Many thanks.

David · 17 May 2024

Agent replied · 14 June 2024

Thank you so much for the glowing review! We're thrilled to hear that Eloise and our letting team provided you with quick and efficient service, and we're delighted to have addressed any issues promptly. We appreciate your kind words and your trust in Palmer and Partners.

5/5

Google

P&P were great to deal with, Eva really went above and beyond on my moving day to make sure I was able to get the keys!

Jason · 24 September 2024

Agent replied · 24 October 2024

Hi Jason, Thank you for your kind words! We're so glad to hear that you had a great experience with Palmer & Partners, and it’s fantastic to know that Eva went above and beyond on your moving day to ensure you got the keys. We’re thrilled she made such a positive difference! Thanks for choosing us!

1/5

Google

Awful experience with Palmer and Partners! I have debated writing this review but now that it's effecting my sleep I think people should know. As a Tennant "you have the right to live without interruption" Palmer and partners failed to comply with those rights. Towards the end of my tenancy they decided to do viewings in my house without my permission because they belive I had already moved out, even though my tenancy didn't end for another 3 weeks. Not only did they do viewings without my permission they also left my property unlocked and curtains open with my valuable belongings inside . I have never in my life been so angry and distressed to go back to my house at 9pm as a woman on my own in the pitch black to find my house had been entered . After deciding not to phone the police and phone palmers in the morning I spoke to a director of the company who didn't seem to think it was a big deal and that it was human error. Human error not following the law and entering a property without permission? Oh and it doesn't stop there ... after being instructed to return our deposit in full by our landlord we still have only received half. Such and awful experience with the company with an email from the director "Dear Georgia, further to our conversation, I can only apologise for the error that happened, this was human error on our side and I would like to personally assure you that no-one will enter your property until I hear back from you in writing." And here I am 3 weeks later waiting for a reply to my response. Angry upset and invaded is all I can say .

Georgia · 15 June 2023

5/5

Google

Recently rented a property with Palmer and Partners and the process was very straightforward. Our property manager, Joe, was extremely helpful! He was always easy to contact and helped with all our questions. Would recommend!

Emily · 15 April 2024

Agent replied · 14 June 2024

Thank you for sharing your positive experience with us! We're delighted to hear that your rental process with Palmer and Partners was straightforward and that Joe, your property manager, provided excellent assistance. Ensuring clear communication and addressing all questions promptly are top priorities for us, and we're glad Joe delivered on that front. Your recommendation means a lot to us, and we're here to assist you further whenever needed.

5/5

Google

Palmer and Partners have managed a property for me for more than three years. During that time they have been extremely professional in every aspect of their service. Especial mention most recently for Rachel Johnson, who is a credit to the company.

William · 17 November 2023

Agent replied · 14 June 2024

Thank you so much for your kind words! We're thrilled to hear about your positive experience with Palmer and Partners over the past three years. Rachel is indeed a valuable member of our team, and we're delighted that her efforts have made a positive impact on your experience. If you ever need anything or have further feedback, feel free to reach out. We appreciate your continued trust and support!

5/5

Google

Palmer and Partners were great when helping me and my partner look for our first flat. Anita was really helpful throughout the whole process and quick to reply to any enquiries. We felt very looked after. Definitely recommend if trying to rent.

Nathan · 15 June 2022

5/5

Google

I've sold a number of houses with Palmer & Partners, they've always delivered a fantastic service and I'd not hesitate to use them again.

Max · 17 October 2024

Agent replied · 24 October 2024

Hi Max, Thank you so much for taking the time to share your wonderful experience with Palmer & Partners. We are thrilled to hear that you have used our services multiple times to sell your properties and that we have consistently delivered a fantastic service. Your continued trust in our team is the highest compliment we could receive. We take great pride in providing an exceptional level of service to all of our clients, and it's extremely gratifying to know that we have exceeded your expectations time and time again. We greatly appreciate your loyalty and your willingness to recommend Palmer & Partners. Referrals from satisfied clients like yourself are invaluable, and we look forward to the opportunity to work with you again in the future should you have any other property needs. Thank you again for your business and kind words. We are proud to have been a part of your property journey.

5/5

Google

Highly recommended , professional, efficient and a pleasure to deal with. The house sale was monitored and chased weekly, good communication and achieved the best price . Palmers are certainly a cut above the rest ! Thanks guys for your hard work , particularly both Alfies during the initial sale & Hayley for chasing the conveyancing. :)

Adam · 15 June 2022

Agent replied · 14 June 2024

Wow, thank you for your amazing comments on behalf of the P&P team, and taking the time to leave your review.

5/5

Google

Rented a 2-bed flat with Pamer & Partners for 1 year and it was lovely working with the team. They are very organised, supportive, and respond promptly to requests for appropriate repairs. Deposit return was seamless as well. I totally recommend them!

Ngozi · 18 October 2023

Agent replied · 14 June 2024

Thank you so much for taking the time to share your wonderful 5-star review of your experience with Pamer & Partners Estate Agents. We are absolutely delighted to hear that you had such a positive and enjoyable year renting a 2-bedroom flat through our agency. We're also thrilled to hear that your deposit return process went smoothly. We understand the importance of a hassle-free experience during every step of the rental journey, and we aim to make it as easy as possible for our clients. Should you ever need assistance with any real estate needs in the future, please do not hesitate to reach out. We are here to help!

5/5

Google

Danielle the manager, and staff are extremely professional, accessible, helpful and quick in dealing with any queries. A great and pleasant experience in every way. Highly recommended.

Eden · 24 July 2024

Agent replied · 23 August 2024

Thank you so much for your kind words and glowing recommendation Eden. We're delighted to hear that you had such a positive experience with Danielle and our team. Providing professional, accessible, and prompt service is our top priority, and we're thrilled to know we fulfilled your expectations. Your feedback is truly appreciated and encourages us to continue delivering excellent service.

5/5

Google

We have just sold our flat through Palmer & Partners. They gave us a good valuation, did all the viewings, got us a great offer, and have kept us informed through the whole process, and helped us all the way. We would highly recommend them and will definitely use them again.PositiveResponsiveness, Quality, Professionalism, Value

Sue · 24 August 2022

Agent replied · 14 June 2024

Hello Sue. Thank you for your kind words. It is always a pleasure to work with you and your family and we look forward to doing so long into the future.

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Read Palmer and Partners's Google reviews

Questions about Palmer and Partners Colchester

Has Palmer and Partners won any awards?

Yes. In The Trusted Agent 2026 awards: Palmer and Partners, Colchester won Gold.

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